Sephora has it all for me! I love makeup and skin care products so I can go into Sephora and spend half of my day (if I really had the time) walking around and exploring all the new products or spending time with a Beauty Expert (Sephora employee) discussing techniques or getting a mini/express makeover.... FOR FREE! Many people do not know you can come into any Sephora and receive a mini/express makeover such as, help with brows, finding the perfect lip color, or matching your skin with a perfect foundation, by a Beauty Expert complimentary. For special occasions, I schedule an appointment to get a total make over which is complimentary with a purchase of $50 or more, which is very easily for me to reach. BUT my favorite thing about Sephora is that they offer free makeup classes that is lead by one of their Beauty Experts. Classes are available for Beauty Insiders or VIBs and totally free. You must sign up online, the classes fill up very quickly because they are small settings. Each Sephora store usually has their class schedule posted in front of their store or online. I have taken several classes that help with techniques or finding products personalized specifically for you. One of my favorite classes was the How to Wing Liner classes. I personally don't like to wear anything on my eyes besides mascara but I wanted to master the Wing Liner for special occasions. This class was so awesome! I found the right eye liner to help draw on the perfect line and wing. The class was held on a Sunday morning at the SouthPark location before the mall and the store opens. So you have the whole store to yourself and the privacy you need to practice the makeup skill or look a little crazy lol. There is an instructor and coaches there to help you master the set technique on your own. The class usually last 45-60 minutes. The makeup classes are a great perk to being a loyal Sephora Customer. I recommend Sephora to anyone for their makeup and skincare needs. read more

Today was my first time in this location. I went in wanting one thing but ended up leaving with more. I have issues with dry skin after a rough winter in Rhode Island. I asked a few questions and left with great products. Also I am not familiar with the area at all but the representative that was helping gave me some great information about the area. It was nice going into the store and not feeling pressured into buying 10 different items. read more

I've been a loyal customer for almost 20 years and have been to over 30 locations over the country and have never experienced such poor customer service. I now work across the street from this location and have walked in on three different occasions and each time I go in for something specific and the item is out or stock. You would think the sales associate would ask if there's anything else I need or at least try and ask if I'm willing to try another mascara (for example) but no. They must not be trained in up selling or cross selling.. So weird. I guess I'll continue to drive a little longer or visit jcpenny a little more often. Poor customer service. read more

The store manager at this location is VERY rude. Even though they have an open return policy they will give you a VERY hard time returning things that THEY should take back. Don't waste your time in this Sephora, it's one of the crappier ones. read more

This was at the location in SouthPark mall.Yesterday in black friday my friend and I went shopping since they had just paid us, she h I are very indecisive and we walked from one place to another with our things, it should be noted that our bag was full, suddenly a red-haired lady approaches, the lady was a white woman, who looks at us with much contempt and takes away our baskets with our things, saying, I bring them this upfront and when they are ready they pay it, never in my life they had ripped me off Something like that, it should be noted that we went to the only ones she read did this, it was a very racist act since we were the only Hispanic there, afterwards and very baffled I see that she was talking to the cashier about us and it seemed very little Professional, I left discarded, she took away my desire to buy. do something.:( read more

This store should really invest in the training of its employees. Once I had to wait over an hour for these millennial IDIOTS to ring up two transactions. Definitely avoid this location if at all possible. Go online. Save an hour of your life!! read more

Jillian at Sephora was so helpful today. I came in with an idea of what I wanted, but I didn't know the brands or colors that would work for me. She was very patient and took the time to help me find what I was looking for and also show me the proper way to apply it. She was never overly aggressive or trying to push me to buy something I didn't need or want. I was 100% confident in all of my purchases that she helped me find. I usually hate buying make-up, but this was an extremely positive experience. read more

First off, this is a larger Sephora and the selection is good. However, the 3 star rating comes from the fact that it is almost impossible to get any help in this store! I went last weekend because I wanted to get shade matched to buy the Urban Decay Naked Skin foundation. The store was extremely busy and it appeared as if there was not enough staff to meet customer needs. I hovered around the UD section, playing with the products, and then tried to find an associate for the shade match. I finally found one who was restocking product, and asked if she or someone else could help me. She said she would find someone, and took off never to return. I stood in that area for 10 minutes and "someone" never came. So I just left the store empty handed. I get it, she was busy, everyone was busy, but they've got to know Saturdays are a busy time - have more staff on hand! But the thing is, I've been to this location on weekday afternoons and had a hard time getting help then too! I LOVE Sephora, but this location needs to get it together! read more

Great store and staff but it's just a bit small and doesn't have as much inventory selection as some I've seen. This is however an excellent location. read more

It's very bad costumer service inside. The worker is very rude. The girl at the door should work inside and help customer.

Great store, like everyone says it is always well stocked and the there are plenty of helpful and friendly employees. You never have to wait long in the check-out line either. read more

Ivy, the Assistant Store Mgr, went above and beyond for me. She not only tried several different products until one matched, but she gave me samples to make sure they'd suit me well. I've been a loyal Ulta fan for years, but after this wonderful experience with Ivy, Sephora is my new place!!! read more

I am so not a makeup girl but I am in cosmetology school n after skin care class they make use take a trip to make up store. The girl sabrina made me look like I've never looked b4, I loved it. You can't put a price on how good I looked 2day. Thanks sephora I will be back 4 sure read more

This store has terrible customer service. I scheduled an appointment online for a full makeup appointment with the intention of purchasing $150+ in makeup because I planned on doing my own make up for my wedding. The women handling my appointment acted like it was such an inconvenience to her. Also she had no make up on? Because of her attitude I said I was going to hold off, as I got up the manager came over and when she realized I was leaving she offered to waive whatever amount you're supposed to spend to have an hour long appointment. The minimum amount spent was not a concern I just wanted a positive customer service experience with someone who knew what they were doing. I went to Bobbi Brown in Belk and had an excellent customer service experience. I still love Sephora but after this experience I will exclusively be using the app. My younger sister also had a very disappointing experience here as well. read more

Very disappointed. I was trying to teach my mother-in-law about what powders she can use to set her undereyes while inside the store. Everyone was willing to say hello and be friendly at first. However I asked three different associates if I could get a sample of the Laura Mercier translucent powder and one associate told me she couldn't leave the front of the store because she was the greeter, which is perfectly understandable. She then asked another associate if she could help me and get me a sample, to which she replied "we don't samples of powders here". I explained to her the product was in a sifter and a sample could easily be taken out. After a pause and an eye roll, the rude associate agreed to do so. I waited about 5 minutes and realized the associate was never coming back. I then asked ANOTHER associate. That associate told me "I think we can do that, I'll ask". She asked another associate and they told her "no" apparently. But oddly enough I have gotten samples of loose powder before from other Sephora's where samples of loose powders were never a problem. Even the front friendly associate stated she's given out samples like that before. I am a makeup fanatic and I expect to be treated differently. An eye roll was unnecessary. I get it. It's the holidays and retail is tough. But when I worked retail I was never rude to customers. The end. I am very upset. Eye roll someone else next time lady. read more

To be fair.. My last experience with this company was in 2010ish BUT I still have not gotten over the way my mom and I were treated. We were at South Park mall for a Late lunch at The Cheese Cake Factory and my mom loved Sephora and we went in and got a sample of her favorite perfumes.. Well I liked the smell of one of them.. I usually wear oils but I asked for one and some employee (a white girl) who was watching us the whole time told the employee helping us not to give me one because she just saw the other lady get a sample and I was floored. After my mouth rolled back up from the floor I explained (like I am in middle school and she was a principle) that I wanted one for myself and it was my understanding each person could have an individual sample. I left without going in on her because I did not want to ruin the day.. I did call the following Monday and the supervisor a guy at the time was rude and stated whatever she observed she felt we were getting free samples.. Umm yeah thats the point so I was still confused so after realizing why the employee acted like an ass was because her boss was one and allowed such behavior I left it alone yet again. I nor my mother have not been back in and will never go back. My mother would spend on average $100-$300 in that store especially during the holidays as there are a lot of females in our family and I they lost a loyal customer. Don't go! So sad. read more

I went to buy some Lip Tar, but they didn't have the whole line (or hardly any) so I figured I'd look at their other lip colors. Their "color expert" asked to help and I asked for a deep blue based red matte lip color. Specific, I know, but I figured she'd be able to help. Maybe I didn't describe the color I had in mind well enough because the one she put on me was too light. Not a problem, I just explained to her that that wasn't the color I was looking for. At this point on she had me feeling like the color she showed me "is exactly what I asked for." So I explained that I was looking for something darker and she brought over another color that was also not what I wanted (it was more plum and I wanted a blood red). I tell her that and she goes on about how she's a "color expert" as if these are the only two lip colors in the world. Feeling stupid at this point, I grab a nail polish that was the right color and show it to her and she told me that I should have done that all along and that they don't have that color and tried selling me two colors that I should just blend. I know I was being picky and it's OKAY if Sephora doesn't have that specific color in their store, but I go to Sephora for a good experience and to buy quality lipstick and left feeling insulted and made out to be a picky jerk (despite that I openly acknowledged and apologized for being so selective). I won't be going back to that store. read more