This was my first time coming to this Sephora and I had an awesome experience with an artist, Rahkel! She helped me find the perfect foundation, which I love (Tarte ROTF) and a couple of other items!! She was very kind, passionate, and funny. We also connected on a personal level about the passing of our mothers , she made me feel as if we knew eachother, such a nice girl with beautiful makeup ! Everyone checked on me while i was browsing also answered questions i had. The cashier was friendly as well although I didn't catch her name .. Will be shopping here more often ! read more

My wife went to makeup classes and Lolita, her coach was/ is amazing. My wife came back with makeup that looked great on her and she was able to reapply it EXACTLY the way they do it. We ended up going out one night after my wife applied the makeup herself...and she got compliments on her make up from many women. My wife gives a shout out to Lolita for her patience, and her encouragement she gave my wife to practice putting on makeup in a variety of ways. As a spouse i love it! My wife feels great and looks amazing. You enhanced the features she has with your products and applications. LADIES, my wife loves coming here to get all her prdoucts...she says shout out to Liz, Christy, Mabel, Jennifer and Lolita you guys are changing people's lives by teaching them and giving the the confidence they need to feel great! Thank you!!!! read more

This Sephora seems smaller than others but they have everything I need. The sales associates are always available to help if you have questions. read more

Got a custom makeover from Gaby, who gave me a lot of helpful tips, and helped me pick out what makeup works best for my skin type/tone. She made me feel very comfortable. My best friend got a makeover from Liz at the same time, and she was also very knowledgeable and happy to answer all of our questions, and explained step by step why she was using certain products. I've been a Sephora shopper for a long time, but never taken advantage of all they have to offer, such as these makeovers, or the free "how-to" classes. If you haven't tried it, it's definitely worth it! read more

I brought my wife and two daughters in Sephora on a busy Saturday night. We were approached by a lady named Tracy whom was very nice. She asked my wife a few questions and sat her down and used a device that took pictures of her skin to get an exact match for a foundation. It was very interesting to watch this. My wife loved Tracy's suggestions and she ended up looking so beautiful after Tracy applied some makeup on my wife. She also interacted with my daughters and included them too. We all walked around the store having a fun time. I normally would sit outside and wait but Tracy had me take a cologne quiz on a computer that made a list of selections suited for me and even gave me samples. My wife had so much fun with Tracy and learned how to put on blush. We ended up with a basket full of products. We have never had customer service like this before. Thank you Tracy and Sephora for making my wife feel excited about all her new products. 5 stars for sure!! read more

I cannot believe how rude the male manager is. I witnessed him going off on a customer. The customer had some sort of discount card for 25 dollars, it seemed that whoever helped her couldn't do it and she went and got the manager. I guess the customer rolled her eyes and the manager went off on her. He told her not to be rolling her eyes and that he would help her but she didn't have to be rude. WHAT? Worst thing is he kept guilting her and gave her an attitude the whole time. I was a manager for years and I never spoke to an upset customer that way. She was clearly frustrated and he came up with an attitude. I cannot believe the level of customer service. I was there with my 1 yr old and 3 yr old, otherwise I would have said something. All I can say is that he is so ghetto and I will wait to shop at the fashion valley Sephora. The way I see it it's part of your job as a manager to put up with angry customers, it's not personal. I'm sure this isn't the first time this man is rude. If you see from my number of reviews I don't review that often. It either has to be a great experience, a place a frequent a lot or an awful experience (like this one). read more

BAD SALES CULTURE REGARDING RETURNS! Look, returns happen. The one thing you don't want to do is alienate your client base by making the return process more arduous the than the actual purchase. I knew it was going to be a hassle when the lady at the register asked for "partnership on 2". Really? You need assistance to process a return? Or are you trained to page a manager when a return is being processed so that you can badger the client as to why they are returning the items? Then to make matters worse, they said I needed to have my wife's beauty rewards card number otherwise the return couldn't be processed. WTF? Why? You have the merchandise (which the lady dutifully opened to ensure it hadn't been used), the receipt and I have the card used during payment. After nearly 15 minutes in the store and a phone call to my wife to obtain the number, the return was processed. One more bit of advice for the ladies there. When a client is upset, apologize for the inconvenience. Smiling and enthusiastically saying 'Thank You' comes off as disingenuous and insulting. read more

I have been shopping at Sephora for about 2 years and normally get decent to good service. However,on Saturday June 19th (about a month ago)around 7:30pm I went in to purchase some much needed products. There were very few customers in the store and as usual plenty of staff that are normally helpful. Several things that really ticked me off and I will never go back there again. I was trying to find the Bare Minerals product line which had moved to a different spot in the store (which is fine I just needed help locating it). However, not not one person even acknowledged me walking into the store. There were 2 employees who were engaged in conversation with the security guard just feet away from me. I had to ask for help from two other employees standing together and took me to where I needed to be. I asked a question about what appeard to be changes in the product line, and received a polite answer and then she walked away. I needed other products (mascara, eye shadow and moisturing lotion) from other linesbut after wandering around and not locating these items and with no offer of help from anyone I decided to get only what I absolutely needed. I spent $97.88 that night but easily could have spent more on the other items listed above. Where were the other emmployees? Oh, there was an employee in there with her little boy and they were all chatting and laughing with her and enjoying that time together. All I can say is business must be good that employees can stand around, ignore a customer, we must be a dime a dozen. So, I went over to Macys and spent my hard earned money there on Clinique moisturizing lotion, Lancome eye shaddow and mascara. I drove from Spring Valley to Otay Ranch with the sole purpose of going to Sephora for my makeup, using the 125 Toll road in both directions. That was my last trek to Sephora in Otay Ranch. I will make one more trip to Sephora but this will be the one in Fashion Vally and only to cash out my VIP points. I work 50 hours a week for my pay and I refuse to turn it over to a store that obvisouly cannot comprehend the value of a customer. read more

So let me just say I was VIB rouge. That's top dog status. I loved loved this store. I spent way too much money here because once upon a time everyone was helpful and I just wanted to buy it all up. So for over a year now I noticed things have changed. I went to my beloved Sephora ( and this was my favorite location) because my cousin was getting married and I need new make up since it was Nov and I've lost my tan (gotta love living in San Diego). I walked in and it was pretty dead. There were a group of employees talking by the register. I didn't now get a greeting. I stood over by the makeup forever (I think that's what the brand I wanted to try was called ) looking at their stuff. No one came up to me. I even turned around and stare in their direction and nothing. Too busy gossiping I guess. I waited a bit longer because I really wanted to try this dang brand. Finally I left walked down to Macy's and got Mac makeup. They were helpful. Too bad Mac for a number on my face. I've found myself sticking to Ulta or QVC now for my products. I have fallen from grace regarding my VIB status. I went from shelling out well over $1000 a year there to about $100. I like their perfume sample boxes. :) but I guess it's a good thing. More money in my savings so that's why they get and extra star. LOL read more

Luv the products but the service every time I have gone is less than average. 2 stars are only 4 products- if not would give it only 1. There's always someone that greets you nicely when you walk in, but when you want to ask something or have various questions about different products, they are always in a rush & sometimes even get annoyed. I haven't a clue as to whether they make commission but I assume so if they are always rushing. Also; they recommend the most expensive brands while the Sephora brand is just as effective & much cheaper. They don't even present that alternative. I tried utilizing the computer software they have at the store to see what foundation best matches my skin tone & the girl was not happy about me wanting to wait for her to finish with another client. The cashier interjected while I was talking to my mother-in-law stating that if I was looking for light coverage there was no sense in me wanting to wait to try on the Sephora Airbrush Foundation- something else nobody wanted 2 help me with. Maybe customer service isn't as important since clients still return to purchase the awesome makeup lines they carry! read more

This one is located inside the Otay Ranch Town Center, which to me seems to be a pretty dead mall any time of the year. I've been to this Sephora a couple of times now and their customer service is pretty bad. First of all, they always seem to get my shade wrong even with the new tool they were using (I forget the name of it but it had "IQ" in it). My skin color is on the lighter side .. All my life even on times when I do get a little bit tanner, I stay within the light/medium area. However, the last time I went there, they matched me 4x darker than my actual shade. It looked great inside the store, but as soon as I stepped out of the store I was shocked at how dark my face was compared to my neck and the rest of my body. I'm talking about my face being as orange/brown as it can be and my body being light golden, haha. So, I went in and exchanged it to a lighter shade and the employees just passed me around from 1 to another and were very rude. I wasn't done talking when suddenly the lady that was helping me out, cut me off and actually rolled her eyes at me. I've had the products for about 2 weeks now and I am going to return them one of these days, because it totally broke me out. Every time I use them (benefit bigger than bb foundation and benefit hello flawless powder foundation), I end up with 2 or 4 new pimples that leave scarring on my face :( read more

This is really convenient coz its in my neighborhood but I'm so glad Ulta is here now. Sephora's service just got bad thru the years! They have sales staff who are condescending & with an attitude. We are easy going customers but my 16 y/o daughter & I would rather go to another Sephora. They don't even have the look & the knowledge to inspire customers to purchase their recommendations. Worse Sephora so far! Ulta has the nicest staff which I hope will stay that way. read more

After the 20 minute wait of trying to use my gift card the manager had told me that my card only had $1.24. Of course it had $25.00,it was given to me on Christmas by my cousin . I had waited so long that I thought that she would give me the lipstick for free since I was vey patient with her. I was planing on getting a natural lipstick for school. Her face said it all since she was talking on the phone. I lost my F***ing mind. They were so rude to me since I didn't want to waste my money and use cash. I don't plan on going back. Rude ASS manager. If some of you go there please don't request the manager. People can be B****es but never have I ever seen a person be like this in my entire life. I have gone there multiple times but I don't think I will be going back any time soon. The people from there are very nice but this time they crossed the line on choosing a person to manage the store. Please save your money and go somewhere where you are not disrespected. It was a mistake going. The manager is the rudest person I have ever met and I mentioned that her face said everything that she was feeling. I saw here laziness and her annoying flaws against others come out. RUDEST person EVER. I strongly urge you to go to ULTA, a makeup store much bigger and better service than Sephora. Worst F***ing place I've ever been to. read more

Friendly & knowledgeable staff. Probably the least crowded yet most spacious Sephora I've been to. Alyssa Tucker is an amazing make up artist. She did my makeup for a special event and transformed me into exactly what I envisioned. She's professional, sweet, and knowledgable. I highly recommend her for any makeup/skincare inquiries! read more

Great customer service, friendly and helpful sales associates.

I absolutely love this store. Besides everyone being so helpful and kind, their products are excellent. I have never been disappointed with anything I bought at Sephora at Otay Ranch mainly because the staff takes time to answer questions and guide me to just the right products for my skin. And if you are not sure of dishing out lots of money for something that might not work, they are always willing to give out samples! Great place to shop! read more

Not sure how to spell her name but Remy was excellent. She answered questions I had about warranty and return policy for a flat iron I bought few years back. So helpful along with everyone else that asked me if I needed help. read more

Great selection here. You can try before you buy and return anything, for any reason. The staff is always helpful and if you become a beauty insider, you can get some great freebies. What's not to love? read more

Love this location and workers always willing to help! Always positive and delightful. Will definitely be shopping here again.

Make-up selection great. Beautiful store. It is a woman's Toys R Us. Took off two stars because of the rude employees. They act so snobby and as if they are better than the customers. It was interesting to me that such a beautiful store has such rude employees. Maybe the managers can train these ladies in customer service. read more

I give this sephora 4 stars. why? first, they are very nice about returns/exchanges.. store is quite clean and stocked. only a few girls have great customer service. others will look at you weird because you don't have a full face of makeup. overall this sephora is good because it's not packed and they offer most brands. there is one girl in particular I forgot her name but she has very long curly brown hair. she is the one to go to! she is excellent at what she does, offers amazing customer service and is so sweet. props to you! anyways, go stop by at this sephora when you want to feed that makeup addiction read more

I go here because it's close by. I've never left here 100% satisfied. Everyone has a different level of knowledge which makes it difficult to be able to just go in with expectations of getting someone who knows their products. I was most disappointed when a girl told me (even after "double checking" if certain products were cruelty free went home and I checked for myself and 2 of 3 of the brands were not so I had to go back the next day and return. I've been told that Kat von d doesn't make a foundation shade that matches my complexion after returning 2 shades that were color matched by a sales lady there. I'm pretty sure Kat von d has a shade for me but it's easier for them to just suggest another brand. Once I've even had a fragrance lady assigned to help me with color corrector she was very nice but it was very obvious she wasn't familiar with the product she even told me to find the color that's "me" I'm like...isn't that your job? Isn't that way I came here? I've been told it's a low volume store so that's why they didn't have some of the cute holiday sets that I heard about in emails so that was lame. Honestly I just wish they all knew their stuff I like two ladies there and they have been helpful. I don't know their names but one is the petite Asian girl with the good eyeliner she's been very nice and helpful but only on the register when I've gone also another lady I think Filipino she too has has good makeup she's been helpful and her customer service is good. Sorry to describe by their my guess of their ethnicity but I can't think of anything else. Everyone else looks too busy and makes up stuff as they go along or they're rushed to help me find the right shades. I now only come here for exactly what I need not to shop around and try new things. read more

I went in here looking for under-eye concealer after having a bad experience (allergic reaction) with a brand NOT sold at Sephora. I was hoping to test some products and take some samples home to try with my own makeup and see how it wore throughout the day. I tried to explain this to the technician(??) and she cut me off in the middle of my sentence to tell me I'd have to be put on a waiting list for help. She took my name and stepped away (without excusing herself) to talk into her radio to tell someone to put me on the list. So I stood and waited a few minutes for the same person to come back to me and tell me yes she'd help me. She did the skin color check test thing, and when my color didn't come up with any matching concealers she just went with what was her favourite. The entire time she was talking about herself and how she used to work at Ulta and when she'd ask me a question about myself and I'd answer she went a back to talking about herself.. it was very awkward. She tried ONE color on me and when I said i'd like to take some home to try she looked at me like I was on drugs. She took me over to a completely different brand (put NARS on me, gave me Makeup Forever) and put one concealer that was WAY too light for my skin (it was the lightest shade) in a container to take home. She handed it to me then instantly started talking to another coworker. I was like like ok.... I wanted to ask for a few more options to try but instead I just said 'i guess I'll try this and come back if I like it' and she looked up with this look like I was interrupting and said 'Ya, we're always here', and went back to talking. I went home and tried the product on that she gave me and it was so light that it looked like chalk. I'm a rather light complected person, but this was porcelain. I was really disappointed in the whole experience and I'll probably not be coming back for help unless I know exactly what I'm looking for. read more