Today, May 17, 2026, the Sephora beauty consultant, Vanessa, was very helpful. I liked how she was straightforward with my beauty needs and made my beauty samples in no time. She also didn't mind packaging up two samples of a specific skincare product so I could have a few extra days to use the lotion. She made my visit pleasant, and I'm hoping Vanessa will help me again on my next SEPHORA visit. read more

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This is my local Sephora and my favorite one! Not because it's near me but because it's not overly crowded like other Sephora stores and I can shop comfortably and actually get help without waiting for ever! 9.9 times out of 10 they have what I'm looking for! I love that if I need something from Sephora I can just drive 5 minutes and be there, otay ranch town center has so much parking available too that you don't have to fight to go in or out like other malls. GEM location! Glad a lot of people think Otay Ranch is far as well so we don't stay crowded Anyway, the ladies and gents here have always been very friendly, and if it does get a little busy they'll check you out with their little phone looking devices (idk what they're called) but they're pretty cool! read more

Say what you want but this place is my Disneyland!!! I had thr best time shopping. I had to come tonight to load up on a few things. Of course that means spoil myself a little more. The possibilities are endless here. From hair care my go to is the fenty curling cream or Morrocan oil curling cream the best. You got skin care options lately ive been loving the tatcha facial creams. Brand after brands of make up to pick from. Usually the customers who come here know what they are looking for. I came tonight for the Hour Glass concealer its so good. I also love the One Size setting spray. Never forget Benefit make up their eyebrow pencil is my go to always. This store is the only huge sephora store in chula vista. So I made sure to load up till my next splurge. read more

SEPHORA - Make up haul - Cosmetics & Beauty Supply Near Me - Chula Vista, California

It was Auntie and Niece date, so I took my little to Sephora after a little shopping spree at Barnes and Noble. She really wanted to play at the park but was smart to know she needed some SPF, when we got into the store the sales person greeted us and asked us if we needed any help. I had asked where they had sunblock and my little niece says she wanted to make sure it was good for little kids, she's four. We walked over to the station and the salesperson was so sweet, she showed us how to to use the items, I spritz a little bit of skincare spray on her and then used some sunscreen samples and placed on her face. I wanted to get her a little lippie balm since the sale was going on, my niece was so excited to pick out the watermelon lip balm, they gave her their iconic black and white stripe bag and she was so excited. Thank you to everyone who was so friendly and helpful! read more

Walked in ready to spend my gift card and had my 1 year old with me and wasn't greeted- which was fine I get it, the workers were probably busy. Then I spent another 10 minutes just walking around aimlessly around the store waiting for someone to come and help or ask if I needed help. No I didn't go up to anyone, but that's mostly because when I would see a worker that looked available, they all of the sudden had something to do or look at. Most Sephora's I go to have very welcoming workers that come up and ask if I need help, but this one did not. There was two actively working employees actually helping customers and whoever else was there that was 'working' didn't bother to come up and ask me if I needed help. It almost makes me feel like they didn't want to help me because I had a baby in hand? Don't know. So either I'm used to good customer service from other Sephoras or maybe next time I just need to actively seek out an employee for assistance. But this will be the first and last time I ever come to this Sephora. read more

Poor service. Really unpleasant experience for both me and my friend today. It honestly felt like we were pulling teeth just to get some basic help. The staff today were not helpful at all, even when we asked for suggestions, nobody seemed interested or willing to assist. We asked for a perfume and were completely ignored the first time. Had to ask again, and even then it took around 10 minutes before someone finally came over. The whole vibe was just bad. I don't usually call people out, but my friend said the guy named Roman was the one who was "helping" her and he didn't even acknowledge her and she had to do her own research about a simple question. We ended up going to the store at Kohl's on Main afterward and the difference was night and day. Way better service there. Honestly, the people working at this location need to seriously change their attitude and could benefit from some customer service training. Not a good experience at all. Hope things improve. read more

Great selection of brands, and the store itself is pretty nice and clean. The helpfulness and kindness of the staff is hit or miss. I've visited this location several times, and the workers are either extremely nice and or rude. read more

I went in to ask about the Dior glow veil and once I got one of the staffs attention, she told me to wait a second cause she was going to call over somebody who could help me, and then when somebody else came up to the stand where I was, I was ignored pretty much even though they came over to help I said yes that's me" and then she proceeded to just walk away :) I was going to make a purchase but I left empty handed due to staff read more

I booked a Special Occasion makeup service at Sephora for the $uicideboy$ concert and I'm so glad I did! Every single staff member was so friendly and made me feel hyped up from the moment I walked in. Marissa did my makeup and she did a fantastic job -- my skin looked flawless (I had other artists complimenting it while she was working!) and my glam stayed on perfectly through the entire night and into the next morning. That's exactly what I wanted. She really listened, and the end result was bold and beautiful. I felt confident and loved the experience. Highly recommend Sephora Otay Ranch and Marissa if you want makeup that lasts and a team that makes you feel like a star. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Chula Vista, California

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The girl with the frizzy curly hair could use some customer service training. I hardly ever get offered help at this location

This review is long overdue but I got my makeup done for a holiday party with Marissa and she's amazing! Absolutely loved my makeup and it looked exactly like my inspo pic. She was really attentive and in each step she asked me what I like or didn't like. I felt so pretty, definitely going to book with her again. Her ig is @beautybymarissaaa_ if you wanted to check out her work. Shoutout Marissa!! read more

Not only is MOST of the employees customer service terrible. But when we did a return they didn't even give us our total cash back. We ended up having to drive back to get it rectified. The manager was extremely rude and seemed annoyed at everything. I understand people can have bad days but the employees are always annoyed. So if you get helped by someone please make sure to check your change since basic counting isn't one of their strengths. I also happened to witness an employee pulling a credit card on a customer when he never requested it, sure idk why he was okay with giving her his social but nonetheless the less still happened against his wishes. These people just don't pay attention and just I'm sure, try to pocket the money. Like in the case of the cashier that tried to short us I did call corporate and it's unbelievable how either that employee was trying to pocket the money, or the manger herself, or maybe even Sephora. read more

I don't really write reviews for stores unless the customer service was above and beyond. Stephanie was soo helpful with helping me find the perfect recommendations for my skin care. She was so knowledgeable and overall had a wonderful personality. I appreciate the time she spent to help me! read more

Thought I could always count on Sephora to follow through with appointments. They cancelled my makeup appointment today, an hour and a half before my appointment! When I really needed it done for an event and I had it scheduled weeks in advance. They canceled at the last minute! I would've even been fine with the cancellation if they did it at least 24 hours beforehand so I can find somewhere else to go. But to cancel an hour and half before when it's been scheduled for weeks!?! That's treating a customer like they're dispensable. Where is the customer service? Now I have nowhere else to go last minute to get my makeup done. Just ruined my event. Lesson learned, never trusting them again read more

Booked a make up session for a maternity photo shoot & I loved it. She did such an amazing job from the photo I showed her, I also asked to go light on the face not too much make up. She was patient with me having to take mini breaks due to my giant belly. Would definitely come back to get my make up done again. read more

So I came here on a Monday night at around 6:51pm. Usually the customer service here is amazing and the people here make some wonderful recommendations. I would say at least a 9.5/10. Today was the worst customer service I have ever received. They had a very young lady working the cash register at 6:51pm who was absolutely rude and very disrespectful. I will never shop at this store again. I let the lady know that I wil just drive a little further and shop at the Sephora Kohls because the service there has always been outstanding. The young girl with HORRIBLE customer service says, "ok but they only have limited selection." Girl...it's not about the selection! It's about how you treat customers. I know it's hard to find workers these days, but damn....this young girl really terrible and didn't even get the point! Anyways...pay a little extra and get a good product T and service. Go elsewhere. read more

I walked in and the lady at Dior section helped me kindly to match my shade. I don't remember her name. I believe it was Leslie. I'm very grateful she was kind and helpful as well. As another associate named Joanna she helped me with the Korean skin care. I will be coming back. The store was welcoming other employees were welcoming as well and kind. Thank you!!! read more

I went in on Monday to get my pick up order to be told that someone else picked it up at 8:45am when they are closed at that time ...than the manager proceeds to tell me it's canceled something with the system canceled it.. I didn't get no email no notification saying anything being canceled ...they called me 4 times on Monday I was able to answer my phone. I called them back right now. The lady tells me that they have my order if I want to go back and re-purchase it.... Umm no thank you and the weird thing is what do you mean you have my order if it was canceled read more

fix your online hours. online says closes at 7 so i go at exactly 6:09 and they start locking doors.

Honestly I walked in the store at 7:47pm exactly and got rudely greeted at the door stating to me "we close in 10 minutes do you know what you need?" Like dam I understand you close soon but the attitude and the unwilling to help me just because you close soon was really upsetting. I didnt get to get anyones name due to the fact no one was wearing a name tag, it makes sense why they don't. Next time I will definitely drive the 10 extra minutes to go to a different location so I dont have to deal with people who cant even provide decent customer service read more

I was just here with my wife. The crew was very hospitable. Nice warm welcome. No wonder my wife loves coming here! read more

SEPHORA - Front entrance to the Sephora Otay Ranch store. - Cosmetics & Beauty Supply Near Me - Chula Vista, California

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Although, I Appreciated the guy in the mesh top and pink shoes. Our interaction felt rushed. It felt like a Competitive Work Environment. I saw that they Ran Out of Patrick Ta. So, I could understand that the product is Scarce. However, I didn't have a good feeling about my Products. It felt like the products that were sold to me that weren't filled to the top/completely filled. It was my Spidey-Sense as a woman and my Discernment. What I did like about him was that he was Very Attentive to Help me and Took Initiative. But, the vibe was Rushed. I was still needing help to find a certain lipstick shade and I did Not Appreciate being Gaslighted and told that we already found the shade, which wasn't True... we agreed we would still be looking for another shade. I Really Appreciated Mattie's open and friendly Vibe. I Loved our Conversation and Interaction. I Really Liked the Artist w the Bandana whom was Really Skinny and had Tattoos of Psychedelic daisies. He was a Gentle and Empathic Soul. I Loved Alex's work as I saw him working on a client. I had complimented him. And, I don't know if he Accepts Compliments well. But, I told him I will be looking for him to help me next time. But, Now I changed my mind because after I just Complimented him, he was very Stuck up. And, that was Not pleasant. read more

I went in with such a rush seeking to find the perfect foundation. I was assisted by the technician Sarah. She tried on 3 different shades until we both agreed on one. I've been to other places when the technician just applies a foundation has let be run off with a darker shade than needed. I appreciated the honest feedback. I will be coming back. read more

My phone isn't allowing me to edit my previous review. But, I want to Apologize for Accusing the person who Helped me. I did Appreciate he took the Initiative to Help me out. I wanted to offer Constructive Feedback and want to Rephrase what I said, I meant to Write: The Products that were Sold to me didn't Seem to be Filled to the Top. As, there were some blotches I could see in my bottles. I Understand that the products are Scarce and they were waiting for New Shipment. I also, Understand that some people may have use New Products and put it Back.... The Bottle just didn't seem Full to me. read more

Mimi did an excellent job explaining products to us and helping us decide which one to buy

If I could give zero stars I would! Customer service here is non existent. I was one of the first people there this morning (waited before doors even opened). The associate came out to unlock the doors and put the sign out and didn't even bother to say hello or come on in to myself or the other two ladies waiting. Ok - no problem someone will say hi when we get in the store. Nope! Not a single associated said hello or asked if I needed help or asked what I needed in general. I passed maybe 4-6 employees, looked around at almost every brand and went to Sephora intentionally to spend money on new makeup for the holidays. Decided to spend money at Ulta right across the way instead since not a single person acknowledged my existence, not a hello or a goodbye lol excruciatingly horrible customer experience. read more

This particular location is filthy. I saw several employees just standing around doing nothing. They could have been cleaning. The perfume samples were empty so no way of smelling what I was interested in. They can't put out new ones? Why have them on display if they're empty?! 0/5 but I have to put one star! read more

Sephora generally hires sales people who are studying something in the beauty industry. The girl who waited on us, Ingrid, indicated she was studying skin care. I believe she indicated she was preparing to be an esthetician. Because of this, the employees usually are well-versed in the products Sephora sells. She was cordial, professional & helpful with explaining products. I pretty much knew what I was looking for & was a bit surprised when she told me the products I was wanting are exclusively sold by Ulta. She got together several samples of other items I was interested in. I brought them home to try for a week, to make my decision easier. I will probably order online, as there are usually deals & we're talking about items that can be very costly. We went to Sephora mainly because I am researching hyaluronic serums & acids. Since hyaluronic acid products can be extremely pricey, I am obtaining samples to see how well different brands work for me. Everyone's skin reacts differently to the myriad of products out there, so it is a good idea to test them for a week or so before you make a mistake by investing money in something you don't like. I've never ever had the sales ladies at Sephora hesitate to provide me with samples. I think Sephora would rather provide you with samples instead of having you come back later to return hundreds of dollars of products that they'll have to throw away as being used. The reason hyaluronic acid works is because it is a substance that is naturally present in the human body. It is found in the highest concentrations in fluids in the eyes and joints. The hyaluronic acid that is used as medicine is extracted from rooster combs or made by bacteria in the laboratory. Read more about hyaluronic acid in beauty magazine articles, such as 'Self'. There are many out there that go into great detail about what you need for 'you'. Hyaluronic products are for women who are starting to show signs of age in their face, neck & other areas of the skin on your body. Once you are in your 20's you begin to lose hyaluronic acid, which keeps your skin plump & smooth. Because hyaluronic acid can help plump up the lost elasticity caused from aging, if you are at all concerned about 'lost youth', it is a good idea to start using hyaluronic acid to help to try & restore the balance. Along with your hyaluronic acid, you need to find a great moisturizer to 'layer' with. You can layer several products at once. Some areas that can be treated include fine lines around the eyes, forehead, lips, cheeks, décolleté, & neck. Some of the moisturizers of today also cleanse as they moisturize. I've included some of the better & popular hyaluronic acids & creams here that Sephora carries, but if you are at all interested, you'd be more well versed to do your own due diligence by checking out other stores (2nd opinions) & researching online. read more

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All I can say is, while the location is super convenient, the customer service is poor. I'd rather drive to another location than come back here again. read more

I walked in no one greeted me or asked if I need any assistance but two ladies walked in after me and they greeted them and ask if they need help. Alma came from the back of the store and assisted me while the ladies in the front just stood there. Thank you Alma for being so nice and helpful. I walked out with way more than I went in for. If it wasn't for you Alma I would have just walked out and not purchase anything. read more

SEPHORA - Makeup - Cosmetics & Beauty Supply Near Me - Chula Vista, California

I went to Ulta a few weeks ago and they were closed so a quick Yelp and found this Sephoria was actually open so you got my business that day. People were nice and after a pleasant experience I also went home and ordered some stuff on-line. Today, I went back to find a different experience, the cashier didn't ask me if I was a member or if I had points for the featured samples....several associates walked past me and never asked if I needed help.... I'm 54 and don't fit your demographics but I DO have $ to spend but seems like this doesn't matter. I've been ordering my husband's cologne, my Sunday Riley and Clinique from Ulta or Nordstrom. Based on my prior visit here and feeling really good about remembering that experience, I thought I'd also pick up my Sunday and Clinique while I was redeeming his cologne certificates until I was IGNORED. Pretty sad too because Sun's CEO was one of the samples on display at the counter. There was 1 young lady associate that helped me with the cologne, she was nice and that was my only interaction with an associate. Anyway, I actually left feeling pretty sad. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Chula Vista, California

The store is very clean and well stocked with products. The makeup artists are amazing. Jennifer is extraordinary. She's outgoing, friendly, personable and a very skillful make up artist. I was shopping for new lipstick and a lip liner yet I learned how to highlight. So not only did a find a new matte lipstick, I learned a new skill. How to effectively contour. Jennifer your amazing girl. Thank you for making this a humorous, educational make up shopping spree. Your customer service is 1st rate plus you went above & beyond without even thinking twice. I love how they offer samples because this gives the opportunity to try a product before investing $40/$50 in something that you may never use. I love Sephora reward program, definitely sign up. The parking is horrific at this mall. Good luck driving around. read more

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This is definitely my least favorite location due to a few factors. One being customer service and two being low inventory all the time. Throughout the years, I feel the customer service has been getting worse. I don't know what it is. Every time I come here I just wanna get in and get out. It's unfortunate that it's the nearest location to me. read more

Val. That's her name . Made me feel like I was at 7 eleven buying a slurpee? Last I checked it was a beauty store ? And manager ? Horrible customer service . I'll just take my services to fashion valley . Where they treat you like a person versus a robot . Next !!!!! read more

Poor customer service! I was in store shopping, speaking with a brand rep who was there for a promotion, when a store employee came up with another she was helping interrupted us and started asking a bunch of questions as if I wasn't even there. Very rude, won't be going back.:/ read more

I love Sephora and unfortunately this store is dirty, messy, and never stocked. I don't know why, but every time I go here it's so wrecked! I wish it were more like UTC, Fashion, or One Paseo, which are all neat clean and always stocked well. It's so sad because this is the only Sephora close by and it's just a mess!! They never have anything I need and they don't really make sure products are kept clean and organized. Disappointed because of the low standards at this store. read more

Great location, poor customer service. Lots of salespeople standing around, never asking if you need help or if you want assistance with finding anything, just chatting with their friends. Wouldn't come here if you don't already know what you're going in to buy. read more

Well, I came to this location on a weekend while waiting for my appointment at Apple Store next door. I was upset but happy because Sephora is literally my HAPPY PLACE. I'm a beauty junkie -VIB status ;) and love to pamper myself. Who doesn't? Sephora is my idea of heaven, Haha LOL! and this Beauty store has everything to offer from beauty products including makeup, skincare, body, fragrance, nail color, and haircare. Beauty Obsession! Anyway this review is for the Skin care. I am obsessed with Fresh skin care. I bought a ROSE Face mask ($25) and it was the best thing that happened to me. A toning gel mask thats infused with real rose petals and rose water. It was a healing miracle for my skin. Recently I have the most sensitive skin my face was getting itchy and dry. After using this product (got a Sample from Nordstrom first) my face was completely clear and softens/soothes my irritated skin. It's an anti- inflammatory too. Literally loving it. Another brand I love is PeterThomasRoth. I bought this sampler kit only $25.00 and literally super amazing - this masks is to detoxify, soothe, hydrate, and polish skin. OhmyGAWD! Each of these masks provides a skin-pampering benefit. This set contains: Blue Marine Algae Intense Hydrating Mask, Rose Stem Cell Bio-Repair Gel Mask, 24K Gold Mask Pure Luxury Lift & Firm Mask, Irish Moor Mud Purifying Black Mask, Cucumber Gel Mask and Pumpkin Enzyme Mask. Ladies -you can try them all and decide which one was worth it. I'm super in love with the 24K Gold Mask and of course the Rose mask. They're literally my pampering treatments and it helps to improve the appearance of fine lines and wrinkles too (well, I don't have wrinkles yet thank Goodness & knock on the wood! Lol' joke ;);) Overall, I love this store, well stocked and lots of good smelling perfumes. And not too cray cray and crowded like the other Sephora store at fashion Valley mall. The Beauty guru girls here are nice & friendly and you can ask for any samples as many as you want, too. Ciao! read more

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Came in to exchange an item. Based on their 60 days policy, I still had a day left to exchange my item; however, Sarah said I can no longer exchange it and that there are 31 days on March. How does that affect the exchange policy? Anyway, the point is that I still had a day left to exchange my item. I went ahead and exchanged it and the other sales lady, Daniela, was able to help me without any issues. Other than that, this Sephora location is perfect - parking is never an issue here. read more

This is the worst Sephora I have been too. Customer service are all stuck up in their ass. It's placed in a great location but they need to change management and train people about what customer service is. read more