Horrible customer service. Extremely rude. Came in to exchange an item I bought online but wasn't my shade. Politely asked if they had an item in stock (this store is never stocked). I soon won't be able to return or exchange it due to their policy so stuck with an incorrect color. But the lack of professionalism is why I will no longer be shopping at Sephora. Save yourself the time & energy & walk across the street to Ulta where they were so much nicer. read more

Your typical Sephora store... Makeup and face products galore with a variety of brands, including Sephora's own collection. I wear makeup... But the extent of my own collection and knowledge of makeup is minimal. This place is a bit overwhelming and I'm sure I look lost and confused when I come in.. There's tons of ladies (and some gents) on the floor ready to help with any questions and to help try things on. For the most part, all the employees seem to be very knowledgable, but also based on personal opinions and preference regarding products, which is understandable. Even so, I'm still satisfied with the service and help I've received. Usually, I come here (or another Sephora) to refill the few items I use... But a couple times I've come here looking for an entire look... Either way, be careful what you put in their tiny shopping baskets... Prices add up.. read more

SEPHORA - Free treat on my bday month... - Cosmetics & Beauty Supply Near Me - Chula Vista, California

Very poor customer service indeed. Came in last Saturday, 4/8, looking for my shade of foundation at bare minerals section. There was no sample shade ,so I checked one of the boxes of the foundation, this sales associate called my attention and said u are not supposed to open those, she made a rude look at me and walked away .. she shld have helped me instead finding the right shade. The way she looked at me it made me feel less and as if I don't have the capacity to purchase make up. She looked at me me in degrading manner that's how I felt. read more

Bad customer service. Walked into the store and was not greeted at all. Cashier Alex had a bad attitude, and was not welcoming at all, he was also rude to my sister. Just overall a bad experience. read more

It says you guys open at 10 AM, I drove completely out of my way to come to this location only for it to be closed

I had an amazing experience with Sarah, she color matched me so well as someone who is new to the makeup field. She advised me to try the rare beauty tinted moisturizer and the Dior lip stain. I absolutely love the products and appreciate the help I received from her! Will be going again! 10/10 read more

5 stars only because Alma was super nice and had a lot of patience with helping!! She showed me 4 brands , color matched me , and found the right shade! Mind you it Took some time but loved how she was worried about helping me and not giving me a color that did not match. She didn't rush or anything. If you plan on coming Here ask for her she's super helpful and sweet too!! Checkout was smooth. The lady that rang me up was also nice I didn't get her name but she helped order a product That was not in stock. She had green nails! read more

F R U S T R A T I N G I had my boyfriend come in to Sephora with the color that I currently have. I told him to ask the girls there specifically to show options of foundation that is good for dry skin in a similar shade to that color. The girl he speaks with recommends one brand that is a "matte" foundation. Matte foundation is not good for dry skin. She proceeds to tell him that this is the "only brand that comes to her head for dry skin". I literally went to that same Sephora months ago and was recommended a variety of different brands. That girl obviously does not know much about foundation. He was then being told that they need me there to check the colors to match my face. WHY would you need me to be present when you can just pull out the CURRENT color I use that YOU CARRY and match a foundation with that?!?!?! Im sorry... these girls were just being lazy and I am very upset with the service my boyfriend received today. read more

We ran in to buy something real quick and we were getting kicked out because they closed in 10 minutes. I left far before the 10 minutes were over but everyone there was rude. The older lady said hurry up because they need us out. read more

Went in to this location wondering if maybe someone could help me pick out a facial cleanser or day lotion to lighten my facial skin tone. As a man it is difficult to choose the right product in an immense sea of choices especially when most are pushed to women so a little guidance goes a long way but no one really approached me to see if I needed help. The only one who did was a guy who assumed by the color of my skin that I only spoke Spanish. I know this because he turned to someone who looked caucasian and spoke English and asked if she needed help. The experience left me with a sour taste hope that eventually I can find what I need. read more

I love the friendly atmosphere every time I walk into this location!! I've had great help from all employees, specifically this nice girl who helped match me with my perfect foundation shade and even recommending her favorite products which have turned into my favorite products. Thanks, Val! Hope to see you again! read more

I have been a loyal Sephora-Otay Ranch customer for over 10 years and like others have said customer service has gotten WORSE. I suspect that many new employees don't have a background and are just store associates. In the past, many of the employees were makeup artists and had extensive knowledge about their products. I rarely returned any products but now I find myself returning "recommended" products. Either the foundation didn't match or they were in a hurry to take the time to help or maybe they didn't have experience. At any extent, Sephora is losing customers because they are lacking customer service and training new hires. Also, in my last two visits I have felt that they are trying to sell "Charlotte Tilbury" products to me. I get a feeling that they are getting commission out of it but I am tired of being recommended this brand. I miss the old days when I could spend hours in the store and learning from professional makeup artists. Now, I am going to give Ulta a chance after my bad experiences at this and other Sephora location. No wonder Sephora is losing brands! read more

I come to Sephora to buy my makeup. I needed eyeliner as I go through my eyeliners fast. I use them everyday. I love the Sephora brand. It's a little less expensive than the brand names here. I received my birthday free makeup. I chose the tarte lipstick that came with a blush. Small size but free for your birthday month. I accumulated 500 points on my Sephora insider membership. The more points you earn the more towards free gifts. I'm allergic to beeswax so I avoid name brands such as Urban Decay which makes me swell up. I tend to stick to natural makeup without the harsh chemicals. The ladies here completely ignored me but that's okay cause I'm pretty much an expert to makeup and know what I want. One lady actually asked me if I needed help. I told her no. The ladies working here just passed me by without asking me for help. I love makeup and love shopping here. I honestly think it's fun trying on stuff without the help of the ladies here. I'm glad it wasn't as packed here at this location. read more

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Sephora stores have always been top notch on their services. This store kind of made me question this. (From the Bay to SoCal LA, busy or not, this was a first.) For some reason, couldn't find anyone free and open to ask for help, nor was I asked if I needed anything after browsing around for about half an hour in the skincare session. In the end, one of the more helpful employees (who was previously helping another customer) came by to help briefly. (Arrived in store at 7:40pm, didn't leave until 8:17) Not the best place to have a "long"/personal one on one consultation. read more

Came here on December 16 for my 1:30 appointment and was greeted and seen right away. Mabel was my makeup artist for the day and she was as sweet as anyone could be! I've never had my makeup done here before and wanted to give it a go since it was my birthday and thought it would be a fun thing to do. The moment I told Mabel that it was my birthday she gave me a hug and wished me "happy birthday" which was sweet of her. I had no idea really of the look I wanted but did show her a few photos I liked and told her what my outfit was and the look I was going for. I also let her know that I am not that great at doing my own makeup and that I would be watching what she was doing to pick up some tips/skills haha. As soon as we spoke more about what I had liked and what I was wearing she went off to get the products she would be using, throughout the entire process she explained to me what she was using and why. She was very informative and very much passionate about what she does. She was focused and a perfectionist which is perfect in this field! Throughout the time I was there her coworkers would pass by and compliment her on her blending skills and how amazing she did my eyebrows! When I was finished I was honestly so happy with the outcome! (I would have cried with how happy I was with it, but she probably would have killed me if I ruined her amazing jobs! Haha) Honestly, it was the best experience I could have asked for! Mabel is definitely the reason I will be coming back to this store in particular as well as coming her for any services I may need that they can help with. I can honestly say she made the entire experience if Sephora has more employees like her they don't have to worry about anything. She was knowledgeable, kind, talented, skilled, and a true artist in her field! Thank you! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Chula Vista, California

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Bad customer service. Sales girls chatting with each other not helping customers, no smile, no greeting. They stare at you like you are a thief when you pass by, when in reality, they just look like security guards with lipstick. read more

I just walked out of Sephora. Leaving behind the items I was going to purchase. I attempted to pay with a $50.00 bill. The cashier ran a yellow marker and i guess it did not respond according. She called another female, who conducted the same yellow marker process. I assume it failed the test. She told me the system did not accept my $50.00 bill and if I had another form of payment. I asked her if she was going to return the bill to me. She said yes. The assertion is- it is a counterfeit. I asked her why would she return it ? If she thinks it's counterfeit she needs to call law enforcement. She said that was not the case. Really so at random you decide what form of payment I should is? And if it is counterfeit you as a company have a duty to call law enforcement. I would welcome it. You can't pick and choose. If it's counterfeit, it is counterfeit and I have committed a crime. You must call law enforcement. Just to deny me is not right. They said I could use another form of payment- but no thanks. Reason I gave 1 star. Lady that helped me select items was very helpful. read more

Okay the staff here is SO HELPFUL. Especially with the COVID regulations - you can't swatch anything yourself. But they walk around and offer to do it for you and help you find the right color. Everytime I come in here, they go above and beyond to be helpful and they don't make you feel like an idiot for not knowing much about makeup lol. I've been helped by a few awesome ladies and today was helped by Michelle who really went out of her way to set me up with what I needed. Thanks Sephora! read more

Walked in, was never greeted by any associates. I walked around aimlessly for about 5-10 mins trying to find the items I needed. Finally was able to to locate the products I was looking for and proceeded to check out. Was never greeted by the cashier and was just told my total. I had to ask what promotion items were available for my shopping points, and was told to just look to see what I wanted. However the cashier did assist me with an issue I was having with my Sephora credit card not being activated. I'm giving two stars for this store having the products I wanted and for the the help received with my Sephora credit card. read more

I have never had an awful experience with Sephora until today. At first, I went to the Sephora at Fashion, but I have no complaints. I was helped by a guy named Juan, and he was very helpful and sweet from the moment I walked into the store. Unfortunately, they didn't have the product I need, and neither did the JCPenny Sephora. Instead, I went to this location, which is close to where I live, where I had the most unpleasant experience. First and foremost, I pretty much go to this exact Sephora all the time because of how close it is to my house. I think that'll be ending now unless it's a complete emergency--I doubt that, though. I wasn't greeted, and I guess that's okay since I had just entered the store, but 15-20 minutes later, and still no acknowledgement. Basically, I was in the store for almost 30 minutes with no assistance. I knew exactly what I needed, but what I needed wasn't out on the floor--that's why I needed someone, so they could check their stock for me either on the floor (it would've been rude if I looked at their stash myself, who does that) or in the back. Within the first 5 minutes I asked someone for help and she said, "One moment. I'll get someone to help you, I'm with a customer" and on her radio/walkie talkie/in store mic she called for someone to assist me. 10 minutes later I'm still not getting help. I ask another worker, she responds with, "Yeah no problem, let me get someone to help you" and calls on her radio/walkie. Minutes and moments later I asked a THIRD employee who does the same thing. I'm waiting for the longest time, and finally, what feels like years later, is me getting help. No luck at this Sephora either, but I just ended up getting something else that was similar. I've been to this Sephora multiple times and I have never experienced such a horrible time. Today, they were exceptionally busy, but that doesn't excuse the fact that I'm a pissed off looking customer who doesn't want to hear the same thing 3 times without being attended to. At the FV location, it's always packed, but they manage to not let customers leave the store without being spoken to. The main reason why I give this place two stars as opposed to one star is because the girl who helped me was sweet. She apologized for the wait, and I remember her helping me before. I don't remember her name sadly. Also, the cashier was also really nice, and I remember her helping me before, as well. I forgot her name also *sad face read more

It's ridiculous that you need a receipt when returning at Christmas. Why can't a refund be done at a discount? I tried to return an item and the person didn't have an account so I was refused. Nothing says ungrateful like asking someone for the gift receipt even tho it's a product you can't use. read more

It took a hot minute to get a color match, and while I was waiting I was told my 3 year old HAD to keep her mask on while I was in there. If you're a parent you know how hard it can be with toddlers and this mask policy. I just dropped my stuff and left. Ulta here we come read more

Love Hate Relationship. NUFF SAID. Great selections and if you're new to Sephora ask for assistance. read more

I noticed many of the shampoo bottles were half full and then I smelled one of my favorite products deva curl, and it was clearly detergent or another cheap substance in the bottle, not the real product. Damn sketchy. read more

Sephora has all the beauty essentials! This Sephora location is in the Otay Ranch Center, in Chula Vista. Overall the store is clean, bright, and organized. The service was average/decent, it didn't stand out like other Sephoras where somebody might greet you or offer help.. which is cool if you like having your space to peruse the store. I only encountered a worker and was helped when I was paying at the register. This is your typical Sephora carrying their brand and other designer brand makeup and fragrances. Come here to get your makeup, perfume, cologne, and other beauty/skin care products! TIP: My favorite brands at Sephora include: Too Faced, NARS, and Make Up For Ever! read more

I came in today with my sister to look around and ended up buying a few things. The employees were HOVERING over my sister and I. I'm talking like every thirty seconds, the same employees would come up to us and ask if we needed help with anything. Asking once or twice is helpful and considerate, but anything beyond that is annoying. Coming from retail, I understand that this is a tactic to get people not to steal, and these people are just doing their job, but come on. Its also a little offensive to feel like maybe they thought I was going to steal. It's so unnecessary to have multiple people hovering over you while you're shopping. It honestly ruined my experience and made me very uncomfortable shopping there. Furthermore, when I was walking out of the store, three employees were gossiping through their microphone sets with headphones so they didn't have to talk loud. It just made everything so uncomfortable and rude, we didn't feel welcome at all. read more

I've only been to this location once. I was just trying to kill time with the boyfriend and I decided to go in while he went into the Apple store a little bit down the way. I will say that I had a pretty good experience here. Right when I entered I was greeted by someone by the door. I walked around a bit and someone greeted me again and handed me a basket while I walked around. After being in a section for a little bit I also had another associate ask if I had been asked about being helped and if not if he could help me. This store is well organized, clean and well stocked. It was pretty busy, but I believe I had a bunch of people try to help me out and make sure that I was doing ok. I will probably stop by this store again if I'm in the area. read more

Got me my birthday reward, I don't have to sown to get it but since I needed something there is rather stop by. I don't have to tell them they know it's my day, I kept my points even though I didn't purchase anything last year maybe I did but not sure. I went in went out no hassle, the ladies are pretty much helpful and very approachable. I didn't have a hard time looking for my skin tone foundation good thing they have it in the records as my previous purchase. I'll go check out this place anytime anyday, always something interesting. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Chula Vista, California

Would give a zero star if I could. Was in the store for over 20 minutes trying to match lipstick I was running low on. 5 associates on the floor talking too each asking what each are having for lunch. Hardly any customers. I walked around looking at all the lipsticks and comparing to mine. Finally decided this store doesn't need my business. When I left I was told goodbye. I told the associate how long I was walking around without any one asking me if I need help. She started to argue with me that she did when I first came in. She greeted me but breezed by so fast to talk to someone else. I worked retail for over 10 years and customer service for 30 years this is disappointing. read more

The employees here act like they doing sum when they all talking on the walkie-talkie like they the police they looked dumb as hell when they stopped me and ain't had shit in my bag it's uncomfortable being watched. I do not recommend shopping here. Not only has this happened to me, but my family members, also friends have experienced this. It's sick. read more

I stopped by on a Saturday after 8 pm only to see they're only open from 11-3pm on Fridays and Saturdays???? Not even a full 8 hour work day?? What? So random. I was baffled! As someone coming from a beauty and retail background I can't imagine how much revenue they lose by closing at such a bizarre early hour on two of the busiest retail days...Nor have I ever been to a Sephora that didn't stay open until usually 9 pm...I hope they reconsider changing these hours and think about how much business they're losing. Even with "reduced Covid hours" of the past, this still seems like really short hours that certainly don't cater to their consumers...people work during the day and such and considering CPK, AMC and Cheesecake Factory are there it sure seems like a missed opportunity. Okay rant over, hope you fix it Sephora...I also googled reviewed it because I'm that passionate about these absurd hours Lol read more

I probably go here once a week to check out new stuff. I love how I'm greeting as I come in and get to play around with different makeup and even try samples. When I ask for a sample - no hesitation - they are so helpful in finding alternatives especially when they are out of stock. Everyone is friendly and even talk to my girls when they are with me...putting lip gloss and all. I like how they ask if I need help with anything even if at first I didn't when I walked in. All the associates look naturally beautiful and some have the glamorous makeup too...so it gives me the impression that some of them have different styles and makeup preferences. I noticed that if an associate doesn't fully know which product is comparable to another - they simply ask their manager or another associate and they both help in finding the product that is right for me. I love love love Sephora in Otay Ranch!! read more

Not crowded, organized and clean. Employees friendly and helpful. As a matter of fact, they go out of their way to be sure you find the product you're looking for. One less star because a lot of the items are frequently out of stock, specifically the Anastasia brand. The employee did offer to order online and have shipped for free to my home. The biggest plus though, is it's not at all crowded. read more

SEPHORA - Love the packaging! - Cosmetics & Beauty Supply Near Me - Chula Vista, California

Don't expect to get help. Some of those ladies have attitude. I asked a lady a question and she straight said "no" and instead of offering help, she walked away. I even asked her for help earlier and she ignored my question. read more

I don't know if it's poor staff training... maybe they should send Sephora management to go undercover to see just how bad it is. If the staff doesn't have basic knowledge of the products they sell, it's not only irritating, but makes you wish you stayed home and ordered online! For a brick and mortar shop, you would think they would consider the customer experience paramount... read more

Took more than 20 minutes + for my curbside pick up. They should just not offer it if it's going to take this long to get a single item.

We walked into the store close to closing time when we walked in they advised us it was close to closing then ensued a constant reminder of how much time we had left. It was annoying to be told only one minute left. If that's the case then don't let customers in!!!! read more

Today, I literally received the best customer service i have ever received from any Sephora at any given time. They were constantly asking me if I needed help, even though it was packed, and they made it a point to help me find what I needed. I ended up leaving with much more than I came to buy, but that's ALWAYS okay when it comes to Sephora. I can't wait to try my new mascara by benefit and lipstick by Kat Von D and my Josie Maran Argan milk and..... read more

Employees were helpful, friendly, and in abundance! I was easily able to navigate the store with a double stroller. It's hard to go shopping when you have two children but Sephora doesn't over crowd their sales floor. In and out in about 10 minutes. read more

I have to agree with the Yelp review that Dee gave- horrible service at this location. I recently moved to this area and was so excited that there was a Sephora store less than 5 minutes away from me. How that quickly changed. I visited several times and got horrible, HORRIBLE service. Mind you, I am a former sales girl / store manager and I know what is expected of sales employees and I was very displeased. Being that I have a sales background I am always willing to cut stores breaks, because I know there are days when you're short staffed for whatever reason (someone calls sick, not enough payroll, shipment... ) but I visited this store on more than three occasions and never got so much as a "hello" from anyone. And when I did need assistance looking for a new product I was asked "did you look"!! WOW, really?! There were 7 other people in the store, 1 was with me and 4 were employees!! Do the math- there were enough of you to help me- that's your job!!!! After that third experience I contacted management via corporate email and complained and was told they would quickly correct the issue. Since they didn't know who I was I returned about a week later with a girlfriend who needed some replenishments to see if it had in fact changed. NOPE!! Now I travel a few extra miles to Fashion Valley or Plaza Bonita for my Sephora needs- stores that I know appreciate my business!! GET IT TOGETHER SEPHORA OTAY RANCH YOUR STORE DOES NOT GET BUSY ENOUGH FOR YOU TO IGNORE THE FEW PEOPLE THAT COME IN!!!! If I could I'd give this store a NEGATIVE star rating. read more