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    Ask the Community - SEPHORA

    Macy's

    Macy's

    2.3(16 reviews)
    0.1 mi
    $$$

    Satisfied with Friendly Customer Service. The selection is not what you'll see like you used to…read moreanymore due to community issues but they offer free express shipping. Going into the store and receiving the customer service is all I expect within any business, I value as a loyal customer.

    I went into Macys. went through the perfume counters and i was testing the Prada perfume. when one…read moreof the ladies from the perfume customer service asked do you, need help. I said no, I do not get paid till Tuesday, then she said oh, ok. We, started talking then this lady named Kim, came over and I was telling the nice lady I was talking about me breaking 5 phones in a year and my daughter gave me the small phone, and the lady named Kim, came over and said Beggers can't be choosers. Then Kim, walked away. I was in shock and just left. I came back around to get her name and another lady said something about telling the manger and said oh, she was probably playing how did Kim, stated I told her that was not professional or respectful and told her I lost my job, and I already felt bad my eyes full of tears. I didn't want to break down at Macys. I came home I called the executive office at Macy's and spoke to Giselle, and she, stated she would be contacting Jennifer, which I advised her I had spoken to a manager, the manager stated Kim, was a vender. Giselle, said yes, she is a vendor for Versace. I told her that Kim was not being professional and that's no way to speak to any customer. I had lost my job playing or not. I never invited her into my conversation. I do not think that is funny. I was crying when I came home at my age 54. just because the woman named Kim, works for Versace, does not give her the right to treat customers like me or any customer like that. I hope Versace treat their customers in that manner. Every weekend I am at Macys, might not be a card member, I shop there and online. I am sorry, I am not rich or good enough to shop at Macy. My email is meglove1071@gmail.com

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    Bath & Body Works

    Bath & Body Works

    3.0(2 reviews)
    0.3 mi

    Hire some staff who really are interested in providing good customer service!!! Someone who…read moreunderstands how to deal with customers in a polite manner. Return process is abysmal and if you decide that a product you received as a gift is not to your liking then keep it and give it away. If you decide to return the items you will not get anything near what was paid for the items, and NO THE SALES CLERK AKA, ATILLA THE HUN WILL NOT LET YOU EXCHANGE IT FOR A PRODUCT YOU PREFER! She informed me it was not her decision BUT store policy to only issue refunds for what the product was deemed to be worth at this point in time. So if you don't have a receipt you'll likely end up receiving only about 20% of what was paid for the items! I was told that I should get a receipt from my friend if I wanted to get a full refund, how insulting to ask someone who buys a gift to produce a receipt for a refund. Refund is Pretty much useless unless you want to collect samples. So much for customer service, it's non existent at this store according to the very rude cashier #4043227, as I was leaving she hollered have a nice day!!!! Really didn't appreciate her attempt at sarcasm! So I guess the moral of the story is forget shopping at Bath and Body Works!

    I've been to both locations and they offer the same great service and deals. There are plenty of…read moreemployees to help and find what your looking for. I recommend gong after Christmas for good deals on great products that smell super good.

    SEPHORA - cosmetics - Updated August 2026

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