I don't understand how anyone can be so angry at any Sephora stores. They have a ridiculous amazing return policy. Things that are used, things you don't have the receipt to, maybe even things that fall into both of those categories. They want you to be happy! For the most part, they'll give you samples to almost anything (though there has been times when I have been refused, I guess something about me doesn't scream VIB) and spend some time with you if you need help. Two things that made me unhappy, the store smells way too strong for its own good. I shop on-line for this reason but that means I'm missing out on someone helping me. Customer service is also a hit or miss. Sometimes they're friendly and helpful, sometimes they look like I just gave them the plague. Meh, all in all, I love buying my make up from Sephora because I have a low level of commitment. If I don't like it, I can always try something else! read more

Man, you're asking the wrong dude. My wife goes in there, she likes it. She's pretty. But there is very little for me in there, since I don't wear make-up, and moisturize by letting wild squirrels lick my face. They could use a squirrel bar.Then again, who couldn't use a squirrel bar. read more

You get to try everything whether it be there or at home... And if you don't like it return it! Also everyone is so helpful. I recently went it to get self tanning so I won't blind people at the pool on my vacation and they hooked me up with this awesome product! Now I'm pool ready! Thank you ladies of Sephora Also their point system is far superior to Ulta. read more

OH goodness...this is a little piece of heaven. I can literally spend over an hour here. They have so many beauty products. I often have to convince myself not to go in because I always walk out with something. I feel like I have to. I always find something to lift my spirit! I love make up so much! The staff is great and does a good job in helping you find items as well as the perfect color. They are also good at introducing new must have products. Whenever I go to the theater in that center I always make it a point to walk in to this store. You can find products here such as eye shadows, lip sticks, foundations, shampoos, fragrances and facial treatments. Prices range from 5 to 5o dollars per product. Next time I have money to spend on myself.i will definitely take a trip to this spot. read more

Great experience on a very busy Sunday morning with Melissa. She was so nice and informative. She taught me some of the make up basics I should of been learned. Thank you so much. I'm a happy customer. read more

Great customer service! Employees are so friendly and you can get unlimited samples on anything you want. Tara is the best and she should get a raise! She's so fun and energetic when you talk to her! read more

Normally I love this Sephora. The people seem awesome and it has all my favorite products in stock. But every time I go in there with my boyfriend, all the workers do is stare at him and follow him throughout the store. Very disrespectful and i'm not here for it. Racial profiling (which I know it is because I took note that none of the workers followed or stared daggers at the white men in there) is not OK! Now he doesn't feel comfortable coming into the store at all, and he has purchased cologne from there himself! read more

This has become my favorite store next to Starbucks and Target. All of the different brands and for a great price. I have to try to stay out of the store, but now am having a hard time not ordering online. The customer service both online and in the store is great. read more

I have been to this Sephora a few times & I can say the customer service here sucks compared to other Sephora stores I have been to. I called in to ask them for an item & then asked them to put it on hold for me, but the person on the phone was like "sorry, we don't do holds". What a friggen lie because I always have items put on hold for me from other stores without any questions asked. At least I don't have to go through the hassle of looking for parking here just to go to a store with crappy service. read more

This Sephora is tough to get to. You have to park in a parking lot and walk a distance to get there. I stood in line for about 7-8 minutes before being helped (and there was nobody in front of me). The staff was not a courteous as other Sephora stores I have been to. I think I will stick to the Walnut Creek store, even though it is smaller :) read more

This place has a great location. Lots of people come here. The customer service always ranges. They always have all the products I am in need of. They have lots of incentives for you to shop here: free items, free birthday gifts, etc. read more

Nice location. Nice set up. Clean and organized. Staff is uber friendly and very helpful.

all the employees had energetic personalities. Carolyn helped me get colormatched for CoverFX foundation on the spot! pulled out her brushes and i got a perfect match!! the store is very well stocked and everyone was friendly and asked various times if i needed help. thumbs up for this location! read more

I went in to Sephora to get a particular foundation. I was greeted by the girl at the door. I told her what I wanted and was approached by KAYLA. I told her what I was looking for, but they were out of the color that I was looking for. I told KAYLA about my skin hyperpigmentation and she did a Color IQ on me. She matched a foundation and color corrector that was PERFECT! It concealed my dark spots. After she applied the makeup to my face, tears came from my eyes because this skin disorder is hard to get rid of. With the foundation that she used, I could not see the spots. This was the first time that I spent $135 on 3 makeup items at one time. But so well worth it. KAYLA, thank you. You made me feel beautiful again. read more

Worst Sephora in the Bay, go to any other one if you can. Bad customer service, very unaccommodating and inattentive.

Wanted to give 5 stars to Dom D who helped me yesterday. Usually when I walk into makeup stores I feel bombarded with people trying to up sell me or convince me to try the latest and greatest. Dom listened to my needs which were very basic and guided me over to the color matching tool. After that she helped me find the section where my makeup was. Unfortunately they were out but she then proceeded to help me order online. Very helpful and not pushy - exactly what the world needs more of!!! I will definitely go out of my way to shop at this store in the future. read more

I'm giving the Bay Street Sephora 5 stars for the simple fact that it's right across the street from the Teacake Bakeshop. Granted, I didn't go to the bakeshop but it's definitely a smart move. Two loves right across the street from each other - baked goods and smelly expensive lotions. Nice. Seriously, this Sephora location is not too dissimilar from other locations but it's situated near all the baked goods and eateries. Hmmm. Anyway, I digress. The sales women are nice and helpful and they are willing to show you all around the store if they had to. Honestly, I like the fact that they consciously clean up after the customers. I looked around for a good half hour and came back for another browse an hour later and noticed that everything was extremely tidy. That put me at ease because you're talking about products that go on your body so this store makes the effort. read more

The "mature" plus size women who was managing on March 8th around 1:30pm failed to hide her horrible attitude, PLEASE MOVE LOCATIONS SO I CAN SHOP THERE AGAIN!!! She was passing up and down the store and asked me the second I picked up an item if I needed a basket. She handed me a basket filled with glitter. I like glitter, but not on my packaging. I said, "Oh, I'll get one with less glitter." She immediately took the basket and picked out another basket that was stained with foundation. Overall an uncomfortable situation, but I continued to shop. I felt like she was hovering, asking me three times if I was still finding what I needed. I get that they are supposed to be helpful, but she was being territorial and rude. She continued to ask all of the people in the store if they were finding what they needed. There was a rush to check out since the manager was making everyone in the store uncomfortable. Once the line cleared, the mature woman talked with the cashier and as I went to check out she walked to the back. The gentleman that checked me out was nice enough, so I asked him who was just standing next to him. He acted like he didn't know. I let him know that she had a very negative and territorial energy, and asked for her name. I was a little frustrated that he wouldn't give me her name, but tried to give me the name of employees on the floor. Once I let him know that everyone in front of us were very helpful. He responded with, "We'll be sure to have a conversation with everyone to make sure we are being friendly and welcoming." I thanked him and as I walked away, I heard him laugh!!! I can appreciate that coworkers may be friends, but being defensiveness toward the customer isn't the answer. If he hadn't laughed as I was leaving I wouldn't have written this review. The combination of the manager and cashier being standoffish, territorial, and rude, pushed me to write my first review. read more

Where else can you go in without a stitch of makeup and walk out looking like you're about to hit the clubs? ... OK, probably MAC, but they only offer one brand of makeup. I love Sephora because you can sample anything and you can return anything if you're not fully satisfied with the product. This Sephora is not as impressive as the one in downtown SF mainly because its smaller size, but it gets the job done. read more

Who doesn't love Sephora? Ulta ain't got nothin' on Sephora. (But it does come in at a close second for me.) What I like most about Sephora is that one can come in and sample their whole line of products and quickly (and cleanly) wipe off any product one puts on. Surprisingly, with all this sampling, the store still stays rather clean. I also really dig the Sephora brand of products, like the body butter. I love that it makes me smell like a stripper (the smell of which is totally underrated) without draining my bank account (that means you, The Body Shop!). I'm not a huge fan of the lines and lack of checkout people at this particular location, so that's why I'm giving this store only 3 stars. read more

Yes, it's true, the Sephora gals(and guys!) do have a tendency to be all over you, especially if they see you walking around with one of their baskets or an item in your hand, but what do you expect?... that's their job. If you don't want to be bombarded you can always get your goodies online... Or go to Longs. And if you aren't capable of saying, "I'm OK, just looking, thanks" then that's your own issue... Anyway, the Bay Street Sephora has only been open for just over 6 months yet the store sadly looks like it's been open for at least a few years.. the testers are often a little slimy and on more than one occasion they've been out of the product I'm looking for. Still, the staff is more than happy to check and make sure they don't have the missing item in back-stock or at another location.The staff are rarely educated on their products but it's not really a bother as I usually know what I'm looking for. They also don't seem to mind that I have an annoying habit of sampling the entire perfume section as well as the most expensive eye & face creams on my hands. I love that they finally have started tossing 3 samples in your bag now, which is standard for any online purchase. Today I was thrilled to discover one of them being the new Pucci fragrance I'm crazy about. Yay! I also like that they recently started wrapping all purchases in red tissue. A classy touch that only adds to the girly experience of buying a new fragrance or lip gloss... read more

Jasmine is by far the friendliest employee! She is very sweet and charismatic and I don't mind driving out 40 mins or so to have good service. Despite having to return a cracked palette, Jasmine turned my bad experience into a good one! I'll be back! read more

I didn't really find what I was looking for, and didn't seem like anybody wanted to help a guy looking for some sephora brand soap/bath gels. Can't say is such a bad thing, i guess. I should have probably looked online first, but it was sort of an impulse buy. I bought some philosophy products, but was looking for these specific containers that I saw at a friend's house. Someone told me that Method has similar containers at Target, so I guess I will try there. read more

Ive been to MANY sephora's and once you tag down some one to help you if your not too sure what you are looking for, they are a pleasure to work with! they have everything i need, from make up to shower products. Their staff is super nice and will suggest things that you may want to try and give you a little sample of it to take home. Their products come from every price range under the sun and they have every brand imaginable. PLUS! their own make up line isn't bad at all! you should totally try their compact mineral compressed powder! no talc and it covers great! I love this store! read more

I love Sephora.. its the best place to try before you buy when it comes to cosmetics or purfumes. This weekend this place was packed.. so I recommend coming on a weekday and taking your time. I also love the fact you can get a free consult or try a different cosmetics line.. in the store to see if its something you really want to spend the money on.. I also adore sniff testing all the different purfumes.. even if you come out smelling like a garden in the end! Best place hands down to go shopping for makeup or a purfume. read more

I love Sephora. When I go into a Sephora, I have to watch myself, 'cause I can run up a monstrous bill in no time flat. Unlike many of the people here though, it seems that my experience with Sephora is quite different. I have NEVER gone to Sephora and haven't been asked if I needed help. In fact, they ask me to the point where I feel like I am being watched over. Maybe I don't look like the kind of chick who would shop there. Maybe I look like the kind of chick who would shoplift from there- I dunno. Maybe I should state for the record: Sephora, I promise that I will not steal from you, no need to deploy the troops when I walk through the front door. Okay, moving on. So my experience at THIS Sephora was quite refreshing. First off, this store seemed smaller than most other ones I've been to, if not THE smallest. That's okay; they still had all the stuff I was there for. I, of course, was offered help by everyone working that day. HOWEVER, when I *politely* declined, they actually left me to do my shopping. When it came to the end, the woman who checked out my purchase was probably the single friendliest Sephora employee I have ever encountered. I should have gotten her name. She was friendly and playful and helped me fix my little Sephora card thingy because for some reason their system never wants to acknowledge me. She was rad. So all in all, this was an average Sephora with better staff. They will be seeing me again! read more

Like Sophie below comment on the "tall curly haired feminine gentlemen" I had a really bad experience with him, I have been shopping at this location since they opened, I work in real state in the Bay area, I like to use Tarte and Natural products only so this is where I go. We just celebrated my engagement and I got some wonderful gifts after our party from Macy's. Northstorm, Sephora and other places that I love. So I went to Sephora in Emeryville as its the closest location, I get to the register and this guys described above it's helping me...he asked if I has a receipt for my return? I said, no is a gift and I dont use this brand. he asked for my ID, I give to him than he says hummm so you don't have a receipt? (again) I said no I do not it was a gift...he is loud and his tone of voice is obnoxious and repugnant towards me as if I committed a crime and than he says the following, loud enough for people to hear "SO, YOU DON'T HAVE A GIFT RECEIPT? HUMM HOW COME THEY DIDN'T GIVE YOU A GIFT RECEIPT? OMG, here I am well dressed, I have shopped here in years, I have NEVER, EVER have experience such of humiliation! to to wrap it all up, he than says to me "SORRY! i CAN NOT RETURN THIS ITEMS (BRAND NEW BY THE WAY) AND YOU ARE BEEN BLOCK FOR 365 DAYS FOR RETURNS, EXCHANGES and something else I cant remember. So I looked at him and I said, excuse? what is going on? he said just call this number on the paper they will explain...I left a voicemail for the store manager, I will be contacting Corporate, I understand they may have some new policies and he may be trying to do his job yet to lower me and embarrassment in front of customers and staff is very inappropriate, I have sped hundreds of dollars since they open and I barely return anything. I guess I will be buying my make up at Whole foods now, instead of dealing with emotional-hormonal feminine gentlemen like this knuckle head! read more

This review is specifically for Brittney (aka: B)! I made an appointment for a makeup session for my company gala on Saturday. Brittney was a fabulous makeup artist. She listened and confirmed my choices and explained what she was doing every step of the way. We worked together to find colors that really worked and that I was comfortable with. She didn't pressure me to purchase anything at the end, but I ended up purchasing mlmy full lip since I was in the market for a nude look. I received compliments all night on how great I looked! I dont my makeup done often, but this was definitely one of the best make up jobs I've ever had! If you're booking, dont hesitate to request Brittney! read more

Carolann matched me for foundation today, put blush on me, and explained highlighting as well. She was very friendly and knowledgeable about the products she was using and she emailed me the products she used so that I will know what to get. The Emeryville Sephora is awt read more

To pass time before our movie, we decided to see what this new Sephora had to offer and if there were any good deals for grand opening week. The staff was immediately nice and extra friendly, and browsing I did! I was drawn to the 30-50% off their make up brushes bc as we all know those don't usually go on sale. It was an OK deal if you were in need of a new specific brush. Nothing else had any specials, and I went to the store too late to get that free tote-but that's ok, why would I carry a Sephora tote everywhere?! Products- I'm sure they are all great since it's all name brands. But ususally I don't get much because it's too much for me. Yet I did get the hard candy eyeshadow quad, and it's really awesome because the color pops out a lot more than other shadows. If you sign up for their programs, u can get free stuff often. : ) read more

Robyn, she will find that one thing you're looking for that you're just not sure what it is. I brought some of a sample I'd gotten at another Sephora (the one in SF) but didn't have the name for the lotion. I was going to try to identify it by smell.... yes, you read correctly SMELL. One of the first people to help me out had no idea and tried to narrow things down with their interactive menu thingie. Then Robyn came into my life, she noticed we were struggling and in 3 seconds after smelling the lotion, she knew EXACTLY which one it was!!! Amazing!!! Not only that, when I balked at the price, she threw in a nighttime mask and several samples. Way to keep your customers!! When I checked out I didn't double check if all my items were in the bag, I had been given a peeling mask with my SEPHORA points which I could not find once I got home. I got really bummed out because I was really excited about trying it out. I went back two days later with the receipt and explained my situation to the cashier. It took her 5 seconds and bam! I had my peeling mask! Great job!!! And it's nowhere near as packed and crazy as the SF location! read more

This is for Sephora exchange or return policy. My Anastasia brow powered cracked, so I called in to Sephora and asked if I can exchange. Entire experience was easy and the staff was super nice. This is why I will always be a loyal Sephora shopper. Their policy makes u want to purchase this product without any worries. read more

This Sephora was so great! The employees were super helpful and informative. Me and my friends went there to give someone a makeover. Even though we were totally jacking their makeup for the makeover, the employees didn't mind us at all. They even offered to help us with our own makeup afterwards! They gave great tips on everything from color combinations and makeup tips! read more

This location is 'okay'. Since there are no decent malls out this way, NONE, I'll go here for my make-up fix. Usually an emergency like running out of foundation or a lost eyebrow pencil. All of the displays are usually screwed up and tacky looking, the testers are messy, icky, and in the wrong places. Most testers are just missing...Why the hell would I buy a product I can't even test?? it's still better than the SF location. Oh and if you're going to stand at the door with huge pencil-caked on eyebrows and work as a greeter, GREET people. Dont just give them dirty looks as they walk through the door. the rest of the staff is very friendly. read more

I love sephora. I love their return policy, their helpfulness, their selection, the fact that I can play with the colors and ask for advice... My mom and I always love stopping by and picking up something. Today she got a sunscreen. Antoinette helped us today. The only thing better would be if I could enter reviews for employees in the store. I always forget when I get home. read more

Today I went to Sephora to purchase skin care products. Manny a skin care expert stopped what he was doing and spent so much time with me. He was awesome. He's extremely knowledgeable and will give you honest feedback. He recommends products that he loves as well. If you need skin care advice visit Manny and he'll take great care of you. read more

Lovelovelove Sephora and am extremely happy to have one nearby. My last visit to get some handcreams for my mom and aunts was great, with a very helpful sales associate. The time before, however, when I was browsing for eyeliners, was less pleasant, with every single sales associate asking me if I was doing ok and if I needed help. I mean I know it's customer service and they want to help, but it annoyed me quite a bit and made me wonder why there aren't any assigned sections per associate. It'd be so great to be asked once and then seek help oneself when needed. read more

Dont get me wrong the store itself has anything a girl can ask for when igo in i find exactly what i am looking for that's what keeps me coming back. On the other hand-- i know i dont have a caked up face when i come in and stuff but i do drop $$ on products every time i go, so i would expect that the employees working there would want me to buy their crap. If they re not talking amongst themselves in the counter theyre in their own world not paying attention to the wandering shoppers. I can never seem to find a damn girl to help me its as if they are always busy stocking crap or theres only 3 to 4 people on the floor. Id appreciate it if they took the time to walk by and ask if i need help with anything because sometimes a girl needs help getting her foundation shade matched. point it is .. their products are bomb but the service needs major upgrading. read more

I always have a great time in this store. The ladies and gents are always nice and informed about their products and there is someone around to always help or suggest a product to try. Love having the small sized products to look at while standing in line. I will be back. read more

I bought a clarisonic Mia 2 and two Fresh perfumes. I chose the lychee and brown sugar scents. The staff here was informative, well at least the second lady to walk up to me and ask if I wanted help was- not only did she inform me on all the options for my skin, but she also showed me other (cheaper) choices. Because I have sensitive skin I chose the Mia 2 with only 2 settings. So far, my skin has had a small breakout, but they say that is normal. I will go back to this location. read more