you just can't go wrong with Sephora in general. I have been to multiple locations in multiple…read morestates and service and friendliness varies per location. I think Sephora needs to have a standard training program for new hires on how to treat customers but overall I still love going there.

I got a spa pedicure. They are always good but today's with the hot stones was stellar!!! Sweet…read morelady ive never had before. Gosh it was so great!!!!

JT and the staff are always so welcoming and eager to help! JT is very knowledgeable on makeup…read moreapplication and skin care. 5 's.

Great make-up, very high quality brands. JT is such a big help with makeup selection.read more

We came specifically to check out a cologne for my son. The clerk at the front of the store pointed…read moreus to the right direction, and while we didn't purchase it, we did find the cologne and its pricing. We found an aisle of smaller bottles in several delicious scents, some with a spritzer and others as a roller ball. We picked two of our favorites and were quickly checked out. Friendly, helpful service.

As someone who tends to do my research before shopping, I enjoy going into stores without being…read more"bothered" by sales reps unless I have questions while shopping and this location is the ideal cosmetics shopping experience for that very reason. Associates are helpful and friendly without being pushy and I never feel like I'm going to be made uncomfortable if I say no to a recommendation. I came in most recently needing to return a pricey moisturizer that just wasn't working for me and was hesitant that they'd accept my return on an item I'd been using for 3 weeks but I walked out with two bottles of a more affordable alternative that works infinitely better! Worth the trek into the mall just to shop here!

Went to get some new shoes and Stacy was very helpful. She was working the register and juggling…read morefinding a size for me. She made it look effortless and did it with a smile. will come back here because of her.

I feel like every time I go to Macy's something has moved around... but despite that, I still enjoy…read morethe shopping experience. Starting with coffee and then hunting for a deal - that is my process!

Our group of 37 people went to Poppy & Pomelo and had a wonderful experience! The staff were super…read morepatient and friendly with all of us! There were so many scents and different type of products to make. They had a bar with so many options as well! We will definitely come back!

This is an adorable little shop right by Woodland Park! You can shop find some great gifts from…read moresoaps, home goods, accessories, and crafts. But ALSO you can make your own candles, reed diffusers, body and hair sprays, or room sprays, or you can create your own hat, makeup bag or pencil bag with a bunch of patches. I went to make a candle with a friend and it was fun. They recommend a reservation, but you can also walk in. They also have a bar as well with a variety of drinks so it's a great stop for a girls night or just for funsies.

Shopped at Ulta Beauty today on Nicholasville Road. I was so impressed by the update in the store!…read moreShelby, one of the employees asked me immediately if I needed help & showed me just what I was looking for. She was super nice & took her time with me!! So awesome to have this customer service & the store looks great!

Customer service was terrible. It was my birthday and they gave no help and sent me to guest…read moreservices. No kindness nor care for helping me with the birthday reward. I have the app and came to claim my reward. Not a big deal with the gift, it's the principle.

I'm writing to express my disappointment regarding a recent experience that has led me to…read morereconsider continuing as a customer, despite many years of loyalty and having spent thousands of dollars with Bath and Body Works. On 10/1/2025, I purchased 8 full-price items using a 20% off coupon. Less than 24 hours later, those same items went on sale for 50% off. When I noticed this, I contacted customer service to inquire about a price adjustment or at least the ability to apply the same 20% coupon toward the current sale online. I was told neither could be done due to company policy. While I understand policies are in place for consistency, I was surprised by the lack of flexibility--especially given that the price change happened so quickly after my purchase. I asked if the 20% coupon could be added to my account so I could return to the store and repurchase items, but was told it would take up to 72 hours to receive the coupon--well after the sale would end. Ultimately, this came down to about a $15 difference, but it left me feeling like my loyalty and business are not valued. I even asked if a store credit could be issued and was again met with a firm "no." I know this may not seem like a big issue in isolation, but it was disappointing enough for me to make the difficult decision to stop shopping at Bath & Body Works. My husband has long said I spend too much money at Bath and Body Works--ironically, he might finally be pleased. I hope Bath and Body Works consider more customer-focused flexibility in situations like this. A simple goodwill gesture could have retained a long-standing customer.

I shop the pick up often when they have their $3 specials on hand soap! I get so many compliments…read moreon them and they make great gifts. They always have my order ready to go. Just don't forget to show them your ID!

I love shopping at Fritz Farm, though the parking and traffic can be hit or miss! Great collection…read moreof stores (especially during gift giving season), and a fun place to walk around on date night. Lots of food options, including local flavors as opposed to chains.

Nice selection of upscale stores. There was a outside fire to sit by and good restaurantsread more

The Square is like walking back in time. Lexington recently invested in the area. There are a few…read morestores and restaurants here. Vinnegrette and Hop Cat are two favorites. There are also offices located here. The Square makes an awesome backdrop for Instagram photos too.

As per the Victorian Square website:…read more "VICTORIAN SQUARE has been at the heart of Lexington's downtown since the 1880's. The block of sixteen buildings has housed, among other things, saloons, hotels, restaurants and an opera house. In 1985 a modern renovation brought them all together under one roof, creating an airy and accessible space that is best observed from the central courtyard. The decorative metal ceilings, ironwork and exterior balconies from these establishments have been preserved wherever possible. The result is a perfect blend of historical architecture and modern comfort that is listed on the National Register of Historic Buildings." *Except* Yeah, it is pretty and very Victorian in style, I will give it that. But it was as dead and uninteresting as a tomb when we were there around lunchtime on a Wednesday. Even the Cosi sandwich shop was closed! There are three floors, and while the attempt had been made to be open and airy inside, the result was still dim and cold. The first floor had some shops, including an art gallery and a ladies' accessory shop, but as you went higher, the more empty spaces prevailed. The second floor had a Kentucky gift store (which was pretty lame) and then the rest was devoted to some kind of kid themed activity center or a day care. We didn't even bother with the third floor. People of Lexington - you might want to consider revamping this space in some way if you are going to keep listing it in your tourist pamphlets and brochures. I am glad we didn't make a special trip here because it was pretty disappointing.