Wow, I went into Sephora today not knowing that the experience was going to be so amazing. I always have a good experience, but Sydney showed me the best customer service I have ever witnessed in my life. I needed many restocks of my usual products, but she helped me find so much more. From brands I know well to new brands I had never heard of, she knew exactly what to recommend. Finding products that match my skin, make me feel beautiful, and bring me joy are exactly why I go into Sephora. I will surely be back to visit Sydney if I need more products, she made the experience so personal and friendly! read more

Trying to exchange a product that was contained in a bottle. The bottle has a pump that broke after use. It broke after their 30 day return policy. You would think they could exchange with the manufacturer due to defective products/bottle. They said to go directly to the manufacturer. Smh. Dont need to shop here any longer. Might as well shop on Amazon. The manager was Gabby. She did not make the experience with Sephora too pleasant. I understand she stuck with the 30 day policy to the "T". Lost a customer for life. Again smh. read more

Every time I come here the staff is so friendly and willing to help or look in the back for what I'm wanting to get. Their selections are really big even though the store itself is a bit small. I love being able to test out their perfumes and makeup to see what fits my needs. The store being a bit small does create a lot of crowding during busy times but on an average day it's pleasant enough without bumping into too many people. read more

I always know what makeup I want when I come to Sephora but this time I forgot my shade. I had the best experience here; a beauty advisor helped me and we looked up my makeup purchase history and she helped me pick new colors. Private check out for payment and lots of laughs. Thank you Sephora! I was in and out with a flawless experience. read more

SEPHORA - Entrance - Cosmetics & Beauty Supply Near Me - Portland, Oregon

See all

If I could, I would give a zero star. Today, I went to the mall with my friend, and we stopped inside Sephora. I had never had any issues with this location other than it being disorganized and busy. But today, my friend planned to use their $50 Sephora gift card that they had on their app. We shopped around and were questioned multiple times, "Do you need any help with that?" It wasn't just a couple of times but countless, and it felt like we were considered thieves. But that's not even the end of it. We made it to the register, and my friend went to pay for their items with the gift card. They scanned it at the register, and instead of charging the card, they deleted the $50 card from my friend's account. Honest mistake, I thought they would make it right. But nope, she was told that since the card was added to their app/account and deleted there, there was nothing they could do if you didn't have the physical card. Not only is this unprofessional, but $50 is not a little amount of money. There was no resolution, and they lost $50. I recommend being careful with your money here; it appears they have no regard for it. read more

I want to give a shout out to James at this location. He helped me find the perfect makeup for me when I have struggled so long after chemo made my skin so dry. Love the products that I brought home with me. Feel so pretty. Thank you, James! read more

I'm so done with this Sephora, I used to love shopping here but now I've been trying to shop more are Ulta and Nordstrom rather then Sephora just because of this specific location. There is always a worker bugging me over and over asking if I need help, constantly offering me a basket, and literally following me around the store. I know these all sound like nice gestures but trust me after constantly saying "no, and thank you" and them not backing down, there nice gestures start to feel a little backhanded. I constantly feel eyes on me The second I step foot in any Sephora specifically this location, and as a woman of color this is nothing new, but I'm fed up. read more

Sephora has the worst refund and return policy. I stopped shopping here over 10 years ago and after purchasing something first the first time in over 10 years, now I remember why I will never shop at this store again. Sephora refuses to refund my money, instead opting to give me a "store credit" and "gift card" instead of refunding in the original form of payment. i was well within their 30 day return policy. Sephora finds ways to corner the consumer and force them to spend money in their store fraudulently. Their store credit cannot be used online. i absolutely hate the way they are deceitful and conduct business unethically. read more

I must say I have a much better experience with this store. They have improved much over the years making it a far more pleasant time shopping! Today I wandered in for my birthday gift. A lovely lady greeted me, offered a tote to use and assistance. They adore giving out samples of everything which is delightful - try before you buy! They carry the whole line of Ren now which makes me very happy. I wanted to try out some of their cleanser and moisturizer which they had bagged and tagged for me in sheer moments! I grabbed a double pack of Avian spray - don't judge me, that stuff is heaven when it starts getting warm out! I keep one in the car and one in my purse. I was so happy that the cashier was covered in glitter - he looked amazing! For my birthday gift I chose Drunk Elephant cleanswer and moisturizer. Thanks Sephora! read more

SEPHORA - 4/18/2019 - They now carry the whole line of Ren! - Cosmetics & Beauty Supply Near Me - Portland, Oregon

Not a regular Sephora store. Part of Kohls and can't do exchanges or offer the same services as a Sephora retail store.

As a person with Asian skin, it can be a bit hard to find foundation! I've tried 5 brands in the past recommend by Ulta. My skintone is light-medium with warm undertone. All of the foundations I've tried either oxidize super fast or the consistency is too thick and hard to apply, OR are just too light. Being in the Beaverton area, I thought I'd give this Sephora a try. I was paired with Saber (? My husband caught their name. Please correct my mistake if it is not their name!) who listened to my problems with foundation and went ahead and poured a few samples of Tarte hydrocealer on a clear board and held it to my face. She let me sample the one she felt was close to my skin tone and I legit freaked out inside as I dabbed it into my cheek! What the fuck - it is light-medium neutral!! It looked incredible on my skin, light weight, and nice. I also wanted a recommendation on a concealer that is close to my foundation - that could cover my dark under eye circles without it looking too damn obvious that I'm wearing make up. Saber recommended RMS beauty concealer in shade 22. I sampled 2 shades and went with 22. At home, I tested the Tarte Hydrocealer light medium neutral + RMS concealer in 22 and fml, I LOOK NATURAL and awake! I'm very grateful! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Portland, Oregon

I don't think so. Toda while my daughter and I shopped, checked products, talked and went on, we were followed constantly but not to other people that were white. This only happened to us that we were people of color. We just ignored them and did our shopping. It seems they profile people that they think I'm not sure what . This is horrible and unacceptable . It makes me cry and sadly my daughter is learning how the world is. Thanks for letting us know that where we come from influences how you treat us even though we have money. Blah. read more

Firstly, most of the people who work here are very nice. I came in wanting help to find an eyeliner for a winged look, and spoke to a woman up front about potentially purchasing a full face makeup Service. No artists were available, so I asked about a feature focus She told me I'd have to wait about 10 min and I said that was fine, and asked about some other products and she directed me to the Sephora makeup line area (sigh). The woman who approached me about 10 min later was extremely pleasant. That's about where the pleasantness of experience ends, however. I explained I was going to have some photos taken this evening for my birthday and described my outfit, and showed her some pics of the look I wanted (super straightforward stuff, winged liner since I hate doing it myself, basic creme on eyelids with darker shadow and lashes. She asked me if I had any makeup experience and I told a white lie and said I don't do my makeup. Well, I don't *currently* do my makeup bc I'm extra exhausted but I have a lot of knowledge and especially know what looks good on my face. The MUA told me due to the way my skin pulls near my laugh lines and my hooded eyes she couldn't do a winged liner on me and make it look good with the kit she had. Yikes. Oof. Umm, what? Is this Sephora? A literal makeup store touting "professional MUAs"?? She showed me a stamp that some people use on one side, and did a poor drag of a line on the other. And OFC NEITHER LOOKED GOOD. I'm 35. I'm not dead. You CAN apply a very lovely winged liner on my eyes and it looks heavenly. I just wanted to pay to have it done for my birthday instead of having to do it myself. Anyway... She commences to pull out a drudgy glitter blue shadow and I'm like oh that's not what we are using right? Like, I get she heard I'd be wearing blue and was like oh ok let's do blue shadow...NO. I don't want to be all blue. I want what I showed, a basic deep red or brown with creme. Ok, she finally asks what I want and I say any of these but not these, and the "nos" were only two, the blue and green. She commences doing my eyes and I'm getting excited to see the results. Despite me telling her I have difficulty finding makeup that doesn't make my creases more obvious and We wanted to focus on eyes, she opts to be "nice" despite sh*tting on my skin, my choices, my eyes, etc...and dabs powder on my entire face and gives me a shiny maudlin light purple lip to go with my smudged liner. Also, I've never, ever experienced someone apply mascara in that manner. My 5th graders do better. Like, what is that dabbing technique? When I looked at it in the mirror... I looked like I was 10 years older and had slept in my makeup overnight. Eyelashes going all directions...I kept my smile on and paid, thanked her for only charging me for the eyes (since that's what I asked for only, anyway), tipped her well...and proceeded to go out to my car and take almost ALL of it off. Thank god I had backup makeup in my car. So very disappointed. I was so stoked to get professional makeup done as I was told they're all certified MUAs...but I CANNOT imagine any of them looked at me and thought "wow she looks lovely!" And I AM, most often...but not after that. I should have taken pics but honestly I was so anxious to get it off I didn't snap any pics. I ended up leaving feeling awful about myself and my skin, SAD FACE. read more

Four stars instead of five, because crowds aren't really my thing, and neither are Big corporate chains, with exception of Nordstrom of course, and West Elm...OK, I may be a bit hypocritical on this one ;). That being said, this location always to seems to have what I'm looking for, and beyond. The sales people are quite knowledgeable, friendly, and unfortunately have a talent for pointing me in the direction of something new and fun. McKayla recently did a makeover for me, for a themed party. She was sweet as can be and did a very good job. I will certainly use her again for a special occasion makeover. Besides make up, I also get my moisturizer and sunscreen here. Clinique "Moisture Surge" is fantastic for my sensitive skin, as well as the "PeterThomasRoth" sunscreen. 2016 #12 read more

SEPHORA - Mckalaya did a great job helping me to look like Megan Draper for a Mad Men themed party - Cosmetics & Beauty Supply Near Me - Portland, Oregon

I just want to give a shout out to James who helped me at Sephora today. He was very kind and helpful. He helped me pick out colors and products that best matched my needs. As an older person, I sometimes feel invisible in stores. It was nice to be seen and heard. I appreciated that there was no pressure to buy things I don't need, just the right amount of expertise and suggestions. Thanks James! read more

Oh gosh I don't know where to start. I have been coming to this Sephora for so long and I like it better than the other locations which I feel are out of the products I'm looking to buy in store more often than not. I also feel like the staff at the Washington Square location have been more helpful, at least for the things that I need help with. I am that person who comes in describing what I want a product to do for me and they are somehow able to locate one that meets or exceeds my expectations. The location is also a plus being that I don't have to deal with parking downtown. read more

This sephora is NOT for me. I only went here because I was having dinner nearby. BIG. MISTAKE. I bought a foundation online - color was totally off. The gal that helped me color match was helpful and super nice. Checkout process was meh. Simple swap - easy peasy. The gal didn't even ask if I wanted to use my points (I was clearly scoping out their case). She just wanted to get me outta there ASAP (I was the only person in line). Maybe she had to use the bathroom. I dunno. Overall. Totally felt like I was a bother. Going to stick to the Bridgeport location because they are way warmer and process was easier (just wish that location carried more stock). read more

Went in today seeking a men's fragrance, the two employees working briefly said, "hi find everything?" Moderate tinged of annoyance in voice. Asked for a specific type, with a quick, "nope this is all we have" by one employee and they continued their side conversation while simultaneously blocking all of the men's fragrances. No question if we'd like to order online or check online.. nor a "have a nice day". All in all won't go back considering 800 ft away the Macy's fragrance workers were literally running from one department to another to check and double check for us. Idk maybe the things I read about Sephora in Twitter is true--trash company read more

Customer service doesn't exist. Rude sales associates. Lazy employees. Katie who is as she says a manager should not be working in customer service. read more

Would give it zero stars if possible. Their manager (Mateo) was totally useless and had no clue what he was doing. Don't even know how you can be a manger at a store when you don't assist your customers. Needless to say this will be the last time I ever step foot in that store again. read more

I hate this Sephora. Over the years I've had so many issues with this store. It's hands down the worst location, the employees suck here so badly. I keep coming back because it's close to where I live, but honestly driving the extra distance to go to the Bridgeport location is worth the extra gas. If you want to be color matched wrong, deal with condescending behavior (though let's be real these people work a minimum wage mall job, what's up with the superior complex?) and feel unwelcome then look no further. Yelp needs a zero stars option. This location has been problematic for years. read more

Totally dismissed by an employee who had an appointment at 1145 and said she'd send someone else my way. I was looking for a dupe for too faced peaches and cream. Not the first time this location has lacked customer service. read more

Great store location | Excellent service $$ First time going to this location. It was SO busy!! Lots of shoppers at this location on a weekend, and apparently it's a normal volume of people. Don't let that and the line deter you from shopping here though. There's plenty of people working on the floor all eager to help. Christa approached me when I was looking at the Bare Minerals section. SO glad she did because if it wasn't for her, I wouldn't have made a good purchase for a concealer. She was thorough and very sweet. She took the time to match and apply the Josie Maran concealer on my blemishes, and in the end I felt assured that I got the right color to conceal the redness. Also, she rang me up on the spot instead of me having to stand in line. Thanks, Christa! Highly recommend seeing her for your makeup and skincare needs. Great location because this mall has a lot of great stores to hit up. read more

Looks like they're doing a great job on hygiene and taking cautionary measures. Felt safe to be there, everyone was masked and staying a good space apart despite it being absolutely booming with customers. I want to give a shout out to the staff member who helped me with my online returns. I had a lot of them, and she was very courteous and efficient, none of the eye rolling or impatience I've gotten from Ulta staff before while doing returns. This is why I prefer Sephora over Ulta, at least in the Portland metro area; they treat customers better, and are generally more professional. I wanted to get her name cause she was so helpful and kind through the lengthy process, to recommend her to get manager or something because I felt bad doing returns in what turned out to be customer rush hour--but she just smiled and said it's ok. So I don't know her name, but I appreciate the lady with the luxurious ombre bun and fly winged eyeliner for being so courteous. read more

I would leave 0 starts for this specific location if I could. I came in a couple of weeks back to buy specific makeup items and a possible fragrance. The WHOLE time I was watched, asked repeatedly if I needed help when NO ONE else around me got asked. When I was asked if I needed help and said no, would turn "secretively" and look up and down at me. The last time I caught her doing it, I stared at her and she said "are you SURE you don't need help?" Nope, i'm good. I proceeded to buy my items and I left. No one deserves to shop like they're being watched for shoplifting. I've been using makeup for years now and have always shopped at Sephora. NEVER have I ever stolen. This honestly was so upsetting and don't recommend any one to shop here. Find another Sephora. read more

My husband purchased a gift card for me for Mother's Day. Upon checkout I was informed that the card had a zero balance. I was then instructed to track down receipt to confirm payment. I returned with receipt and proof they deducted money from our bank account and they still could not credit me back. They assured me that customer service would contact me within 2-3 days. Over a week later Passed with no call. I then had to call and dispute transaction because of non response. This is the 3rd incident with this company. I'm done! I would have been mortified if I had gifted someone a card and this happened. Beware!! read more

If you are looking for help and how skincare and makeup mix, ask for James when you shop. I was looking for the prisme libre powder and left with so much more. James listened to my concerns and made sure I had the products that works for me. I use drunk elephant skincare and I was telling him how my current primer doesn't hold. He said it was because my primer and my skincare don't play well together. Oil vs water. He matched me with the perfect primer and my makeup has been on point. He also helped me find mascara that doesn't make my eyes look like spiders. James is a breathe of fresh air and he knows his makeup. I just wish he was closer to Sephora near me. read more

Why does Sephora hire the rudest sales associates? I can't fathom how working a high school level minimum wage job creates such entitlement. This is just one of the many bad experiences I've had at the store. So over the bad attitudes. I bought a few products yesterday. Today I receive an email saying I have a 15% discount that's only good until the end of the day. I called the to ask if I could apply my 15% discount on my most recent purchase because it's a waste to return products just to rebuy them again. The woman on the phone named Anna told me that I was wrong, there was no 15% discount. I tried several times to explain that the discount is extended from the previous sale they had. She was uninterested to hear what I had to say and told me I'd have to prove that my discount was real. She was accusing me of lying and it was very comical. In the middle of speaking she abruptly hands me off to another associate to deal with. I understand the store is busy, but the way I was treated over a simple question she refused to answer was completely inappropriate. I'll be going to Ulta from now on. Sephora, ya cancelled girl! read more

"Nothing makes a woman more beautiful than the belief that she is beautiful." -- Sophia Loren I heartily agree with the sentiment, but even a natural beauty can use a little help from the cosmetic counter every now and then. I discovered this place last year when I was looking for a concealer that I couldn't find anywhere else. They have an amazing array of products, tons of helpful staff, and thanks to the lady Yeeps, I signed up for their insider club so they might even send me a little something special on my b-day. Yeah! My concealer actually says, "industrial-strength." Damn, guess I needed a little more help then I thought. read more

Sephora is worth the trip out to Washington Square at least once. The store has some unique product from lesser-known beauty companies and also an expanded selection from those everyday brands. They will give you a sample of any product on the floor, so you can take it home to try before buying. GUYS: This is a great place to get a gift, or a gift certificate, for your honey. One star off for the BFE location. read more

We all love Sephora.* Sephora is fabulous. Sephora sells my favorite things: Urban Decay primer potion, Bare Escentuals foundation, Benefit Eye Bright, Smashbox photofinish primer, and Cannabis Santal perfume. But what I might like very best about Sephora is they are moving out of that dinky, stupid space in JC Penney's at the Clackamas Mall and opening a beautiful, bright, normal sized store in the summer of 2008 in the Mall. That's right, and when the Max goes straight to the mall in 2009, there will be no reason to walk around without fake eyelashes. Oh yeah, life is gonna be good in Crackamas. *My sister and I saw Cloverfield in the theater, and sat through the entire boring, stupid movie. The only moment of levity was when the characters stopped running long enough to whine some more, and the building they stopped in front of had black and white stripes, at which time my sister and I turned to each other and said in unison, "HEY, that's Sephora!" read more

Today I went in for a free mini makeover for my birthday and Annette was super kind and went out of her way to help me look pretty for my birthday. I was nervous going in because I haven't been in for a makeover but it was a great experience and her thoughtfulness made my day. Other times I've come here to grab some stuff I ran out of I've had good experiences also- people asking if I need help, and friendly people at the cashier! read more

Don't bother to come here. The girl in the front who is supposed to screen you is very sassy and unhelpful. You can stand in front of display for 10 minutes and no one will come ask you questions. Complete waste of time. read more

Welcome to the mothership ladies....WARNING.....you will likely not leave this store without purchasing something. I repeat, WARNING. Oh Sephora. How I love thee. I seriously cannot come into this store without a 90% chance of finding something amazing and 'having' to buy it. The wide collection of different brands, products, it's all great! My faves....Urban Decay, Smashbox, Dior, and yes, even the Sephora brand is pretty great. On my latest trip in I was looking for a new primer. My face can be a bit oily and sometimes the blot papers are just not enough. I have used in the past Smashbox photo primer....not bad, but expensive. Next, I have used the Urban Decay All Nighter spray...again, not bad, will last a while, but can be expensive. I had yet another expensive brand in hand to purchase when the employee and I chatted for a few about the product and she led me to the Sephora brand primer and noted "it's the best!". Was it more expensive? NOPE! Quite affordable and works great! THANK YOU SEPHORA EMPLOYEE! The rewards program is somewhat decent but can take some time to earn 'free' items. However, the free gift on your birthday is nice! You can buy just about all your beauty needs in one store, it's fantastic! read more

I work in the medical field and I I understand how serious COVID is but this Sephora store has the worst service yet. Employees here really need to learn good customer service and this store needs to figure out their system. I stop by the mall to exchange a product that I got in the mail that does not work. I walked up and notice there was a line all the way to cheese cake factory so I ask the sales associate if she can help me exchange the product since I was not looking to buy anything. I just want a working product. The sales associate told me to go get in line to enter the store to do so. Please fix your system, not everyone has time to wait in a long line to just get into the store, not counting the line to check out inside the store. read more

Had a really good experience shopping here today for a Mother's Day gift. I'm a jerk for not remember the two ladies names that helped me because they definitely deserve recognition. 1st I'm very impressed because typically when a dude walks in with a beard they know he doesn't wear makeup so you don't always get the best service. When I walked in they had a smile and were eager to help. 2nd I'm a dude so what the heck am I going to know looking at facial scrubbers. I'm looking at all the attachments thinking man that would work out cleaning my air vents on my car. I said look I have no idea what I should get I just know she wants one. 3rd they offered solid advice and could have sold me a ton of crap because I was willing to do it if that's what they told me I needed. They explained everything which really surprised me they really wanted me to understand what I was getting. The entire situation was informative, fast, and easy. I just wish I got treated the same at the one in my hometown. read more

Contrary to other reviews - I was greeted so many times, by so many different people, I lost count. It's almost TOO much of a greeting for me, but I accept it - it is Sephora after all. Pretty much any cosmetic you want, you can likely find, from the lower budget items to the high HIGH dollar items. Sephora is a dangerous place because there's always SOMETHING I feel I HAVE to have. My only note is the cashier looked at me so strangely, I thought I suddenly grew a gigantic foot in the middle of my face - I had to check a mirror for nose luggage. It was just, odd - funny thing is, I don't think she could hear very well with the music playing either perhaps? I still enjoy shopping here, and occasionally get great help (if I want it, which is rare) - and occasionally want to run out screaming because my credit card is about to be maxed. read more

Went here today Sunday the 5th of July, 2020 @ 10:30 am, saw someone inside cleaning or prepping so I waited 10 more minutes but I don't think they are opening any time soon so I left, and there's no posted hours. Of course here on yelp it says the hours but I'm sure it was pre-pandemic. read more

SEPHORA - Store front inside the mall. - Cosmetics & Beauty Supply Near Me - Portland, Oregon

The staff isn't as friendly/ helpful recently :( They're supposedly "happy" to make you a sample but gave me a pea size amount of moisturizer- wth am i supposed to do with that? For being a VIB rouge I sure don't feel that way. This store really took a downturn. They're frequently out of rewards. Today I was in and talking to a worker about the moisturizer I was getting a sample of and her response was "maybe you could try something else..." and just trailed off. Um hello that's why we're talking lady- I'm looking for advice. I think I'm just going to order online from now on. read more

SEPHORA - I asked for a sample of moistureizer today and got this sad joke. Maybe if I'm lucky this will cover my forehead - Cosmetics & Beauty Supply Near Me - Portland, Oregon

I was followed around the entire store today by an employee. I get that you need to watch out for thieves, but I was obviously singled out and made very uncomfortable as they hovered over me during my entire shopping experience. Every time I looked at them they were watching me and I went across the store multiple times and they followed me all the way across. They didn't follow anyone else like this and I won't be back to this location. read more