It's a standalone Sephora store located in rolling hills plaza, spacious and bright inside, they carry major brands and variety of skin care products. The staff are all very friendly and willing to help, and I found the shopping experience is pleasant here. read more

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DORIS IS A VIBE!!! You come for Sephora you stay for Doris. She had us laughing and so happy. We went in late and she still had all the rizzzzz and the knowledge!!! We had the perfect color match and a sample in case the longer wear would change the affect of the makeup. Who does that?? DORIS. THANK YOU FOR ALL YOUR HELP. Will be back for the list for the sand. read more

SEPHORA - The bag of goods - Cosmetics & Beauty Supply Near Me - Torrance, California

I'm only Giving five stars bc Vicky was so sweet! Normally i honestly get judgmental vibes inside Sephora bc I'm Hispanic and tatted and probably look like ima steal. But Vicky was so sweet and nice & checked on us a few times, she wasn't giving ima talk to you and make you uncomfortable so you know that I'm watching you vibe lmao. I would come back here just to talk to her and get her opinion! Also how romantic her man came to visit her and brought her flowers and her favorite cheese read more

Really well stocked and organized location! Everyone was super helpful and special thanks to Brenda for looking around the store for an eadem lip balm shade for me. read more

Vicky was so so sweet and extremely patient. I asked for help finding a shade for a bronzer since I've never used it before, and she really took her time swatching them on me and taught me the best way to apply it. She was extremely nice the entire time and also super funny ! read more

Went to Sephora to get Topicals Acne Primer & Under Eye Masks. Ended up purchasing alot of other goodies in the process. Monica (the floor manager I believe) was an absolute delight! My mother and I connected with her from the start! She was so nice and personable, she really seemed to love her job. She was very knowledgeable of many makeup brands. She was able to color match my mother and I and get us a sample. I ended up getting IT Cosmetics Foundation, Milk Cream Contour Stick, Topicals Acne Primer & Under Eye Masks, & The Tower 28 SOS Spray. Totaling a little over $150. The cashier was super sweet, she gave us some free samples of the Dr Dennis Gross Skincare Alpha Beta Universal Daily Peel Wipes. Definitely recommend this location, great customer service. VAST SELECTION. I DO NOT RECOMMEND THE TOWER 28 SOS SPRAY AT ALL. It broke me out so bad. Some kinda allergic reaction! Don't believe the hype. read more

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A box of skincare products had a broken seal. So I asked the person in front of I could open the box to ensure nothing was used or tampered with. She looked at me and said "Oh, yaaa...nothing should have been used............" The set was $120 (before tax).....so yaaa, I'm going to ensure I'm not buying this and wasting my time having to return it later. So I walked to a table to get out of the way of the counter, and another staff member came by me, almost hovering. It felt like they were making sure I wasn't stealing anything. Even she made me feel weird for this! The whole interaction made me find the product online and not want to give them my sale. This was for a special occasion too. Really unfortunate experience. read more

Stopped by this sephora and had a great experience. The store was super clean and well organized, and everything was well stocked, no empty shelves or messy displays. I was greeted right when I walked in, and there were plenty of staff around if I needed help (but not in an overwhelming way). It wasn't busy at all, which made it easy to browse and take my time. Definitely one of the better Sephora locations I've been to! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Torrance, California

Talked to customer service first to see if I can exchange a product for a different one he said I can and it'll be easier if it's the exact same price. Got to the register. Guy told me I wouldn't get the same discount I got for my original product even. Though I used points and a $5 reward. Ended up paying nearly $8 dollars for a $2 difference. Called customer service they said he input it wrong in the first place. Been trying to call the actual store to see if they can do something about it been on hold for over 20 minutes and still nothing. On top of that children were running around everywhere. I walk into different isles and saw children alone in the isle. Sorry but kids don't need luxury brands at 8 years old. I don't go to Sephora often because they sell such expensive stuff it's a splurge and it sucks to see children block the products I want to see. Literally saw a 2 year old running around aimlessly. I shouldn't have to worry about running into a child while shopping at a Sephora. read more

I came here from across the street, Kohl's Sephora section. That was a hot mess. I'm so happy this stand alone Sephora is here. Even the Kohl's Sephora person suggested coming here. I had a shopping list from my esthetician who opened this store. Large shared parking lot but was lucky enough to find a spot right away. The store is smaller than I thought BUT I was greeted right away by an associate who showed me to each item on my list. Gloria was efficient and helpful. Got all items on my list. Gloria didn't offer this but I asked her if I should mention her name when I check out. I got a big smile from her for that. Beauty Insider points really help as well. Let's go!!! Ok, bye. read more

I went to pick up my birthday gift and it was very overwhelmingly packed. I'm not knowledgeable with makeup, so at first I was waiting awhile for someone to check up on me to see if I have questions. But I think it was so busy that day, I had to flash someone down. But the lady was super nice and explained things to me without judgement. Gave me recommendations when I asked and didn't try to sell me things I didn't ask for. Gave me samples of the one I wanted that was out of stock so I can try it at home. read more

So glad they opened a Sephora in the Rolling Hills Plaza! It's so close to me, and there's plenty of parking. I don't have to go inside a mall to get to Sephora! While booking a makeup application appointment on their website, I saw that they offer a lip treatment by Hydra Facial. Lately, my lips have been super dry, and I've been having to apply a ton of chapstick. I've never had this issue before, so I'm not used to dealing with this issue. So when I saw that they offer this, I immediately made an appointment to try it out and see if it helps. I easily made an appointment online and was good to go. When I walked in for my appointment, I went to the front desk to check-in. I was seen right away by (ugh, I'm so bad with names, maybe Jennae?) a lovely lady on 4/23/22 @ 4:30. She walked me through the process and got started. It was quick; I actually saw a difference in my lips. She applied a sleeping mask called Laneige, which I also purchased. A week has passed since my lip treatment, and I've noticed they haven't been as dry, and I'm not constantly applying chapstick as often! So I guess the treatment worked for me. Totally worth the $30! I will be coming back next week for my makeup appointment. I'm sure it'll be a great experience as well! Thank you, Sephora! read more

SEPHORA - The hydra machine - Cosmetics & Beauty Supply Near Me - Torrance, California

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I had such a great experience at this Sephora. Gabriela was extremely helpful and so patient. I needed a lot of newer items and she was there to help assist with recommendations and how to use and apply for best results! She took her time to explain the products and not once did I feel rushed at all. She was great and I look forward to coming back! Thank you again Gabriela! read more

So grateful for employees like Allan! He helped me finally get my refund processed after a month of trying to get customer service to help me out. He actually took the time to patiently hear me out and look into the transaction to try and figure out where the transaction went wrong. I was owed a refund of $124. He's always so helpful and patient with customers. I was ready to never return to this location but after dealing with Allan I will continue to make this my go to Sephora. read more

Came here twice and both times the women who work here were rude, didn't want to answer my questions, and no staff each time to help out with anything. Sephora lost all their standards after covid. The women who work in here would rather put makeup on each other then actually help customers. Store looks like trash with everything everywhere. Perfume is all stacked together and all smells the same. No cleanliness, no organization and definitely NOT professional. Sephora what happened to you? Not even your beauty advisors had makeup on both separate times I came here and act like they hate their job. I'm mortified I'll probably never come back. Amazon has all these products cheaper anyways. Samples suck. Probably going bankrupt. read more

I love this Sephora location. It's super convenient, especially since I frequent this shopping plaza often. It always seemed like no matter what Sephora location I went to before, it was always packed and the lines were always super long. This one, for the most part, has been a dream. If I need to restock or I want to pick up something new, this is my go-to Sephora. I have been here numerous times and I would say 95% of the time, I've had great experiences. Someone always greets you as you come in and usually the employees are very helpful. read more

I literally hate coming here if I'm not wearing makeup no one will offer to help me. Four or five people said hi to me when I walked in but when I needed help looking for something 1. I couldn't find a single person and 2. No one offered. I know I can ask but when I come in looking done up every single person is offering to help. Hate this place I was only coming cuz it was convenient but not anymore read more

This location is a skip and a hop. Love it's convenient location. Every time I stop by I am greeted with a smile and helpful attitude. I've even ordered online and when stopping to pick up, asked for samples and they obliged... never with an attitude. Highly recommend this location for its outstanding service. read more

Been going to Sephora (different locations) forever. This location is a little newer (two years old) and I had never been. I went on a weekday, so not too crowded. As with all Sephoras, very helpful and pleasant staff, even with all my questions. Leah was very knowledgeable and helpful as we talked through choosing a foundation. Now that I know this location is here, I would go back. Well stocked. read more

SEPHORA - Biossance - Cosmetics & Beauty Supply Near Me - Torrance, California

Had a great experience with Myra today. She was patient, explained answers to my questions well and made me feel good overall. She spent a lot of time with me helping me with foundation, concealer, blush... read more

I'm visiting the area to celebrate a friend's wedding. Chose to get my makeup done at Sephora for the occasion. I know this part doesn't really have anything to do with this location, but I just need to comment on how easy the booking process was online. Their menu service options are very straight-forward and easy to navigate. I highly recommend booking early to ensure you have an appointment. I was let into their store before opening hours since I had an appointment. I appreciate them accommodating time slots that are beyond their store hours. I was met by my MUA, Reyna, who's just a doll. She really listened to me and accommodated my preferences. I highly appreciate her being patient with me, as I'm not one to wear any makeup these days and application in the eye area especially can get a little delicate and uncomfortable. Reyna was very proactive about taking breaks and allowing me to voice how I was feeling to make me feel comfortable. At the end of my 90-minute appointment, I did not feel pressured by any sales tactics and, most importantly, I love my look! Even if I didn't, I would feel comfortable expressing my feedback to Reyna without feeling like I was hurting her feelings. I think that says a lot about her professionalism and skill. Kudos to this Sephora location for helping a visiting wedding guest feel good and confident. And a special thank you to Reyna! read more

SEPHORA - 90-minute Makeup Service - Cosmetics & Beauty Supply Near Me - Torrance, California

I went in yesterday for a return and i don't know if the cashier was having a bad day or what but she was so rude. I've never experienced such bad customer service at Sephora. Everyone is usually so nice and helpful. I was able to return one item and the other I purchased at a Sephora inside a kohls so I asked if I'd be able to return it there. She rudely answered "I don't know I don't work there" it was a simple question. No thank you no bye nothing. I don't think I'll return to this location. Like I said I don't know if she was having a bad day but this is very unusual for Sephora staff. read more

I love this location bec it has great parking, nice customer service and is chiller than the Del Amo location.

I booked an Ultimate Glam makeup session for my engagement photos. Alejandra was my makeup artist and she was wonderful! She asked what look I was going for and I showed her a photo of my makeup look inspiration. She did such an amazing job creating the look and was patient with any details I inquired about. I was very happy with the results and would recommend booking an appointment with Alejandra! read more

Monica was very helpful! I needed a foundation for my post spray tan shade and not only did she offer to make me some samples of foundations to take home so I didn't have to commit to buying the wrong shade, she introduced me to a product I could use that would just bronze up the foundation that I already had. She was very nice and patient. Thank you Monica! read more

Pick up takes for ever, even though their app say something else. Walked in to check on my order, there was no line at all but for some reason my order had still not been packed. Plus the pick up employee was rude and not helpful. On top of that she put my order was out of stock after when it clearly wasn't. read more

Don't shop here. I've had a few ok/solid sales advisors here but not great. Today I mentioned a sample (tatcha is having a sale) and the employee tried to initially avoid/ignore me and when I got her attention she was passive aggressive and nasty about it. I'm not giving this location any of my money. Have more respect. Also Sephora is extremely greedy. But ya I've had better experiences at other locations. read more

Some of the other reviewers mentioned that no one really comes up to help you in the store. Which is true. I walked around for 10 minutes until I found someone to help me. But the woman that helped me was Doris and she was super super kind and helpful. She made me feel comfortable and was patient with all my questions. read more

So my mom was over at the Rolling Hills Sephora location about 40 minutes ago off Crenshaw and PCH. RUDE RUDE RUDE to her. 5 to 6 Sephora employees were working with hardly any customers in the store. My mom said she was greeted at the door by some lady/younger girl and the young girl/lady did not smile or greet her and looked at her like she was poor and elderly; judging already! And if you have ever been trained properly in customer service, you KNOW not to JUDGE! Are we taught to judge her or anyone at Sephora? 2 employees were chit chatting and ignored helping my mom when she asked where the RARE Beauty cosmetics were. They just pointed in the general direction to where the products were located. They also saw her and didn't offer help! Seriously? Do I need to go on? Change your attitude Sephora employees and have respect for EVERYONE from all walks of life. That's pure discrimination what you did and do now. Sad. You're supposed to be known for being professional, respectful and knowledgeable. I know I won't be going to the Rolling Hills location until everyone here gets a reality check and changes their attitudes. If you don't like working at Sephora, then give someone else a chance who really needs or wants a job. read more

I paid for my items but my daughter was not done picking up hers, so I sat on the corner of a stool that was in a blocked area because I was in pain. An employee approached me and asked who opened the area for me. The area was still blocked by the tape and by the stool so not even a centimeter open. I said that I just needed a minute because I have a foot injury, and all she said in front of others is that the area was sanitized for their make up artists and I had to get up. I am a very clean and decent person and I very often shops at Sephora. I felt embarrassed and upset at the same time for this employee rudeness. I sent my daughter to pay for her staff and I waited outside with an injured foot. I find that employee's attitude unacceptable. read more

I came here to make a return without a receipt (it was a gift) and the associate told me she could not make the return nor give a store credit. Seems odd when I read the online return policy for Sephora states, "it will accept new or gently used items returned without a receipt." Especially, around the holiday season when gifts are aplenty. My item was not used and merely opened. Horrible customer service. I can not be the only one returning an item without a receipt. read more

I really love this Sephora, and I also love not having to walk through a mall to get to it! I've been here probably 4x now, and I've always had a very positive experience while asking for help or browsing and asking questions about products. One employee (unfortunately I don't remember his name) helped me find part of my mom's Christmas gift (a travel friendly, nude eyeshadow palette) and walked me to multiple options before I settled on one. Super helpful and knowledgeable!! This location isn't very busy in my experience, especially compared to other Sephora locations, such as in del amo. You'll probably be asked often if you're finding everything ok or if you need help, which I think can be construed as you being followed or employees thinking you're up to something suspicious. However, this is fantastic if you're looking for knowledgeable staff with the time to dedicate to making sure you get what you came for. Personally, I love it! When I've come in just to browse, I feel like I have the space to do so in peace but also the ability to ask for help or recommendations if needed. I definitely recommend this Sephora! read more

Their selection of products is decent; however, I can't say the same for their customer service. It should be noted that this review is based on multiple visits. read more

i enjoyed this Sephora because it's a lot of other shopping centers around, when I first arrived the girl at the entrance asked me did I need anything particular and I told her I was there for a pickup order and she said she would have it at the front for me. I shopped and went to the front and my online order was indeed ready for me, thanks girl! somebody else who I remembered was Craig! Extremely friendly and bubbly, made the experience all the more better cause I actually kinda got annoyed when I went to the front because I was in line and the lady was just right there looking at me... but his energy quickly turned me back around. Thanks Craig! You r the best, keep that personality! read more

Not the greatest customer service I've seen. A bit slow in approaching customers that need help/assistance. Lack of excitement. Also, I want to add that almost every time I have asked for samples, they have said they did not have any. Once, one of the girls said they had to make them. That was an interesting answer. By refusing to give out samples to buying customers, they are refusing to promote the brands. I'm always searching for good skin care, so being able to sample it first would be nice. read more

I always dread going into this location in Rolling Hills because the customer service is terrible. Every time I come to this location the employees follow me around and stare me down as if Im going to steal something it makes me really uncomfortable while trying to shop. I never feel this way in any other location just this particular one & its every time. Every other Sephora location everyone is always friendly and helpful. I never get offered a basket to shop but constantly get rude stares from the employees and when I ask questions or have to interact with the workers there usually rude. I always approach everyone with kindness and respect so I think they're dynamic here is just really racially discriminative. read more

Claudia helped me find the perfect moisturizer for my skin type. She went over and beyond to be of service. She took her time to listen to me about what i was looking for. She is so very knowledgeable and is an a asset to your store. I will continue coming to your stores as long as she is here! She really seemed to love her job. I also love the products you have at your store and online. read more

I had a great makeup session today with full face makeup (1hr) session from AdriAnn and she was amazing. I showed her my dress for my family pictures and told her just not too heavy makeup and sat back and let her do her thing. She is amazing, In a world of dying customer service she was a true delight. I was sad that my hour went by so quickly but I hope to see her again if I need my makeup done for another even. read more

SEPHORA - Face 1!!! Not heavy at all and it took her 5 seconds to find my foundation - Cosmetics & Beauty Supply Near Me - Torrance, California

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This review is for Reyna! Reyna was my beauty advisor on 4/12/23. She did make up for a friend and I. I was very hesitant and skeptical at first, because I have heard horror stories of make up gone wrong at Sephora. Reyna changed my whole perspective and outlook on beauty services. When we walked in, she immediately greeted us, she led us to where we would be getting our make up done and went ahead and sanitized her station. She was very clean and made sure to grab fresh, clean brushes, and only use make up that was in the boxes labeled "clean". After the pandemic, I believe it is very important to keep your station clean and she did just that. She made my friend and I feel very welcome, and even asked us different questions to determine which products would work best on our skin. I like that she really listened to what we wanted and didn't try to control our decisions. Even though she was very patient, she was still able to complete our make up in a timely matter. When I left, I felt very confident and super pleased with my overall look. I love that she took my vision into consideration, but also used her creativity and color matching skills. Overall, she made this experience memorable for both of us. I would come back every time I need a beauty service! read more

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We had a blast at this location! Ale was informative, friendly and super helpful. This is a gorgeous location that's fully stocked! I can't wait to visit this spot again! read more