On vacation with my daughter. This is our third trip here and we have had yet to one single person help us. Complained when asked. Promised free makeovers from manager at our next destination the next day. Didn't hear from her. Showed up and sent away-no time on their schedule even though we called all morning and couldn't talk to anyone. They were So Rude! Rude even before I asked why we were there. read more

Awesome place. Every time. Its not too crazy which is sort of odd. The makeup artists are super nice and attentive. My fave is Carla Pulcinni. She does my makeup every time i do a glam look and its always flawless. Skin issues? Go see Carly he is great! Wont try to sell stupid trend stuff to u. He actually knows his stuff and its like seeing a dermatologist. Saved me a few times. read more

Worst sephora ever! The make up artists swear they are God's gift to Earth. Not helpful at all, they need to humble themselves and learn what helping a customer entails of. I asked one of the artists to help me pick a product for my eyebrows so they can kind of match my blonde hair (I am not a natural blonde and my eyebrows are dark). I've heard nothing but great things about the Anastasia products and thought I would visit Sephora for help. The make up artist looked at me up and down and told me that I would look weird with a lighter color on my dark brows. I reiterated to her that I didn't want a drastic change just a slight touch of brown or something. She looked very frustrated and didn't bother explaining to me how the products worked or offered alternatives. Perhaps my knowledge to this whole make up thing isn't up to par , but she sure didn't help with the horrible customer service. read more

I used to rate this a 2 star because I didn't felt welcome, but now I rate it a 5 STAR because of LALA!!! Lala was so down to earth and helpful :) I learned how to take care of my skin properly because of Lala. This Sephora is now one of my favorites because of Lala. I will be coming here more often and recommend it to my peers. You're the best Lala Thank you so much for everything!! Give this beautiful human being a raise she deserves it :') You guys need more sales associates like LALA!!!!!!!!!!! read more

I had the best experience today at this location. Stephanie was so kind and helpful. She did a color match, and tried different brands to help me find the best one for me. She also answered all of my questions and made me feel very comfortable with products I have never used. read more

With all the 5 stars reviews on this Sephora location - I've must've came in on an off day or all the helpful associates were off that day. No one greeted me at the door, the two associates standing by the front area were busy chatting with each other. I had to chase down an associate to ask her if the VIB 20% off sale was still on and she acted like I was a nuisance by stopping her to ask a question. All the associates that walked by me had a blank, miserable look on their faces like they were forced to work there - no smiles or stopping to ask if I needed help. I looped around the store 3 times until I finally found the ABH section. I wanted to stock up that evening and get some new concealers, foundation and matte lip glosses however no one was willing to help. The store was relatively dead too except for the check out which was busy. All the associates were either too busy socializing with their co-workers or just aimlessly walking around the store pretending to look "busy". This store is a complete waste of time. How do these people get hired in the first place?!?! read more

I love this Sephora because Julio and Lala are amazing. They make me smile. The only reason why I deducted a star was because all the other staff are rude. But Julio and Lala saved the day and were amazing: my only positive encounters with staff here. read more

We were helped by Monique yesterday to find brow gel and ended up also finding some great brow pencils and eye shadow. Monique was so helpful and informed and patient with us. Not once did we feel pushed to purchase a certain product (or any product) and we felt like she was truly just interested in our comfort and make up preferences. Thank you again, Monique! read more

I went in there to get more of my foundation. But also had a question. This was right after the madness of Christmas & a little before New Years, but that doesn't mean anything these days, especially when it comes to make up. They had a bunch of their people walking the floor asking if I had questions or needed a basket. None of them could answer my questions. The last person told me to go to the make up counter and one of the ladies would be happy to assist or answer my question. I went there & wasted 10 minutes, while there were either two ladies up there & one young gentlemen assisted or doing make up and not one of them acknowledged me or seemed bothered I was there staring at them. Every time someone walked up there or interrupted, they all seemed really annoyed and bothered. Oh My God, that was it! Bothered to do your job? Or just bothered because it was obvious you didn't want to be there. Whatever the case, none of them had any good customer service or people skills. Anyhow, I dropped my stuff abruptly on the counter, while they looked at me like I was crazy and walked out. Sooooo, if your under the 40 year range & are use to that treatment & madness, knock yourself out. My two young daughters are right behind you. As for the old bitty's like me, go to reputable grown people's department stores and leave the little girl stores behind. read more

As others have mentioned this Sephora has crappy customer service. I went in on a non-busy hour and all the associates were just standing around chit chatting. They don't approach customers, you have to chase them. I saw some ladies that were being productive, but most were not. I was greeted pleasantly by a male greeter, but he handed me off to the most unpleasant person in the store. She was far from polite and I'm suprised because I hardly ever encounter associates with attitude, but you always have the girls that act like they're doing makeup for NY Fashion Week runway shows. Path McGrath ain't got shit on them. Her makeup wasn't on point, but I was willing to let her help me. She assisted me with bad attitude the whole time. One of the worst Sephora experiences by far. So ladies and gents, if you wanna run behind a sales associate with your questions or need for assistance with a side of bad attitude, then this is your store. The Sephora at The Grove has waaaaay better service. I won't be returning to Sephora SaMo nor do I recommend it. read more

I needed makeup for a wedding that I was a bridesmaid for. I usually go to MAC and pick up a few things and then be on my way. I vowed my loyalty to MAC for years but these past ones, I started to sway more towards Sephora. Naturally, as any unsure person would, I walked in cautiously but knew that I needed to strike with precision and get out as fast as I could. The only reason I say that is because my experience at Sephora has been that customer service is awful (Here's looking at you Hollywood and Americana). I came after work and decided that maybe I'll try a Lancome product but soon everything in the store overwhelmed me and I decided to ask one of the sales associates for help. She sat me at the beauty bar and introduced me to my new savior for makeup, Carla. I told Carla the kind of look I wanted to go for as an everyday thing and that I didn't want to leave with a hole in my wallet. She smiled, came back with products and soon she did her thing. She made me feel VERY comfortable and she kept telling me that if I didn't like what she was suggesting than to let her know. The makeup wasn't heavy and I looked brighter (driving 40 miles for work will suck the life out of you). Not only did Carla give me exactly what I wanted but she kept suggesting things to me. She didn't overwhelm me with suggestions and she also didn't make it look like she just wanted to sell products (again, looking at you Hollywood and Americana), she truly wanted you to have the best experience and had an answer to any question I threw her way. She gave me great makeup tips, especially on the go! In the end, there wasn't a hole in my wallet and I left a very happy customer. If it's your first time going out of your comfort zone, ask for Carla, she will guide you. I have found my new Sephora and the best cosmetologist around. read more

Oh, Sephora... you are my joy and my greatest downfall. I earn so little but I spend so much on your wares. You and the Mac store are out to get me, aren't you. Stop it! STOP IT! You will not steal my soul! NEVER!! *ahem* So I love this store. I love make-up. I don't always wear it, but when I do, girl you betta believe it's from Sephora. If it's gorgeous, in a cute box, smells lovely, sparkles, shines, or glimmers, it's here. I can only think of one beauty product that I love that isn't here: my Chanel pencil eyeliner. If they could only stock that I'd be set for life. I must admit I have not been to the new location but considering it's only a block away from the old one I feel safe in saying Sephora, you got it goin' on. You is gorgeous. read more

Sephora is every pretty girl and pretty guy's dream. Although I only wear make up 2-3 times a week, I still love to browse around freely and walk around this place in circles and circles. So why Sephora. Well it's like a mini department store of make up except you don't have sales people in each department watching over you and asking you if you need any assistance. Also if you can't afford to buy lets say expensive MAC brushes, I think Sephora brushes are not bad either. I like their perfume section a lot. Ladies fragrances are located on your left and mens on the right. [my favorite fragrance is Marc Jacob's Daisy] Overall, I was left with a really good impression. The store was closing and people were doing clean up but they allowed me to take my time, so it was very inviting. I expected them to ask me to leave.......... I'm glad I was able to take time to decide on my purchase. Four stars because this location is crowded. Also, if you have questions regarding a product or others, don't bother. read more

I always love Sephora. This location is perfect since it's right on the promenade and close to a lot of excellent stores. I went to return an eyeliner I didn't like that I bought over 30 days ago and no questions were asked. They just refunded me the money. Tip: don't walk away without a sample from their skincare section. You never know what you can find there, plus it's great for travel size read more

This review is really for Guinevieve (sp?) but the whole experience was very good! My second time at Sephora (first time was just a walk-through at Stanford Mall Sephora with daughter), my husband and I came here because I needed a last minute makeup job for an important party, and other places were booked. All I asked was someone to show me how to do "cat-eyes" but on a Saturday night the door greeter said they were too busy. When a nice saleslady came by to ask if we needed anything, I repeated my request and the sweetie said she'd see if someone could squeeze me in. Guinevieve of Christian Dior played fairy godmother, and not only did my eyes but full face! She is half my age but made me look and feel like a confident sparkle princess. I learned a lot (bought a lot) and left feeling and looking glorious! Thank you, Guinevieve! read more

Oh my GOD. The new store is amazing. I was just there the other week and couldn't believe my eyes. I'm with Eva V -- this place will steal your paycheck as quickly as you can say Givenchy. The rows and rows of candy-colored, sinewy bottles of every magical potion known to cosmetology... heaven. Knowledgable and friendly staff who don't give you the hard-sell? Lovely. I don't even wear much makeup but somehow I find myself leaving the store with the Medium bag every single time. Sephora -and Whole Foods of course - are my Willy Wonka's Chocolate Factory. read more

This review goes out to Scott! I was actually testing products out for a while with multiple ladies working here just walking right by me without a word. He approached me to make sure everything was going fine and I casually asked him a question about dry skin. He asked me what I wash my face with and he knew it was too drying for my already dry skin. He recommended some products that would be beneficial for my skin and omg he changed my skins health for the better with his experience in skin care. I'm beyond grateful to have had this ONE person come check on me during my shopping here. My skin is looking amazing thanks to this sweet man. read more

I do like Sephora, but I avoid it at the same time. I just don't want to get lost in the ocean of cosmetics, to return to consciousness later, after spending everything in my bank account. So. That said, I wandered into the mouse trap of Sephora the other day, like a bushy tailed little mousy. Eyes wide open, I went right up to the new "express" counter. I had a "wine and cheese" event to go to that night, and thought: "maybe I should go to Sephora to have a makeover". The guy who did my makeup was a sweetheart, but completely did not listen to what I said at all. Admittedly, I chose the "smoky eye" look. My first step into the mishap of makeup. See, I had this "Angelina Jolie" look going on in my thought process, not "Tammy Faye Baker". I told him (the sweetie makeup artist) I just turned 39 this month, and also said "I have lots of tiny wrinkles that no one can see but me", BUT "pleeease don't gob on the mascara, and keep the raccoon look away from my lower lids. I NEVER wear dark eyeshadow UNDER my eyes, simply because I already have dark circles from lack of sleep (3 children). Do NOT make me look old, and do NOT put too much on. Keep it light. Daytime wear. Got it"? The sweetie that he was, he did start out light and natural, but as he moved on to the under eye, he loaded it up with gray and black shadow. Lots of shadow and dark raccoon eyes with gobs of mascara was what I ended up with. Lovely. Now I look like a psycho mom that's having a mid-life crisis, trying to re-live her back-in-the-80s days. They were even playing Blondie's "Heart of Glass" and I swear I felt like I was 10 years old rollerskating again, but this time I got into my mom's make-up and did my best "I'm a Charlie's Angel" face. I walked around the store afterwards, using every available do-it-yourself mirror and used many eyeshadow applicators and sponges to remove the eyeshadow. I smudged, I smeared, I wiped off tons of shadow, but I still looked like a Tim Burton cartoon character. Could I be an extra in Beetlejuice? Was I going Goth in my late 30s? I bought some light and sunny shimmer powder for my face and some peachy lipstick, and left. Off to wash my face at home! Or so I thought. I had to call my husband on his cell and warn him about what happened. He said: "I'll meet you in Banana Republic". Oh. Goodness. So, yes, I trolleyed along to BR, where I planned to find something pretty to wear to the evening's soiree, and as I walked by every mirror in the place, I gasped in horror at my face. Silently of course. I wouldn't want anyone to think I was weirder than I already looked. What was classic was the look of question/amusement on my husband's face. He took a few glances, and tried not to laugh. Then. The bigger "oh no" moment was my 1 year old daughter's puzzled look when she saw... Goth-mommy. She may have been scared, but I think she won't remember my mishap at Sephora when she gets older. Do you think? read more

Yeah, I get that I don't look like Angelina Jolie, or even Kathy Griffin for God's sake; but you need not ignore me like there's not a thing you can help me with. Surely there's an employee there that knows SOMETHING about the products you sell... No? How about the next time I come in to spend another +$100, you effing follow me around like a puppy and SELL me something instead of goofing off in the corner with the Bratz kids who can't even afford your $11 lip gloss. And furthermore, just because I could be your mother doesn't mean you should only give me wrinkle-cream samples. Until you can fork over some perfume & shadow samples with a respectable attitude, I'll take my fat ass and fork over my fatter wallet elsewhere. read more

AMAZING EXPERIENCE!!!!!!! I booked a consultation with Carla, I wanted to learn an everyday makeup routine. I never wear makeup to work, but I wanted to start, but I had no idea what to do :/ she spent almost two hours with me showing me how to apply makeup. I was concerned that I wouldn't be able to replicate it without her, but to my surprise what she taught me stuck, and the next day I was able to do the basics on myself (definitely not to her level - that will take time) but since our appointment I've put on makeup ever day for work! Thanks Carla! read more

This Sephora is awful. I live close by so this is the location I usually go to, but I might have to just suck it up and drive farther bc this one is such a waste of time. They're always out of stock of colors in multiple brands- I have a pretty average skin tone and they didn't have my color in 3 separate brands! And this was just today-last time they were out too which is why I had to come back this time. It's called restocking, managers. Of all the mirror stations, maybe half are stocked with all the sponges, cotton pads, applicators etc. The rest are empty or have some dirty Kleenex laying around. The lighting in the store is also terrible!! For a makeup store, they really need to fix this. I've bought makeup here only to get home and test it under actual good lighting and say WTF. 2 stars instead of 1 because the salespeople are nice and helpful overall. It's not their fault the store needs serious help. read more

Well. I should know better by now that I can never just come in here, browse, and leave without spending at least $400... This place is addictive. They have top of the line cosmetics and a great, knowledgable, and trained staff that helps you with any of your needs or questions. The line can get OUT THE DOOR at peak hours, so try to come on off days to save time and get the most help. Final Verdict: I'm going broke! Love Sephora. read more

Best customer service EVER!! Scenario: I just bought a new lip stain from hourglass. 2 days later I lost the bottom. *whimpers* So sad Go into sephora: Hi, I'm Jessica and I lost the bottom to my lipgloss, would you happen to have extras?? Girl: oh don't worry, we'll just exchange it. Me: you're kidding me right?? I lost it, this is my fault. Girl: no it's quite fine, it's part of our awesome refund policy. WIN WIN WIN WIN WIN!!! I've always loved Sephora and have literally spent 1000s by now. I love Sephora and it loves me tooo!!! AHH! read more

Love you all! Did my make up and I feel like a Queen! I also got a free beach towel. I am in love!!!

This sephora is 5 stars for two reasons, and their names are Julian and McCall... The fragrance gurus. You seriously have to go in just to have McCall give you her fragrance diagnosis and "personality test"... she asks you the most random questions that seem to have nothing to do with perfume and then selects which scents she thinks would suit you. She sent me home with several samples to try and I'm in love with the fragrance I ended up choosing- coincidentally her top suggestion for me. Julian is a scent genius. I doubt anyone is out there who knows more. I am extremely picky about perfume and he was amazing at walking me through the differen options based on my preferences in the most patient and understanding way. McCall considers herself Julian's protege-- they are both stellar in their own ways! Buying a fragrance will never be the same thanks to these two! read more

Hm, Sephora on the Promenade moved locations (same street but further north). Now it's closer to Banana Republic and J. Crew. I went in for the six-pan shadow holder from Stila and fortunately for me that day, there was a Stila rep who explained they no longer supplied that to Sephora stores. She suggested I buy it online or at Fred Segal's. The store was extremely busy and looking somewhat ragged even for its new location. It also seemed smaller than before. Otherwise, no one at Sephora actually greeted me and I left before I could be trampled by gay makeup artists and hordes of glitterfied tweens. read more

This location is bigger than the Westfield Culver City store. The employees are friendly, knowledgeable about make-up. They even had demonstrations for those who wanted to learn more on applying make-up, etc. Even though parking is a bit difficult, it is worth the trek over there. I had trouble finding a new mascara that I literally tried three different brands and exchanged two in a period of less than two weeks and they did not make it a hassle exchanging and trying something else. (Just remember to bring the original form of payment or else your exchange will turn complex). Happy shopping! read more

This is one of the bigger Sephora stores I've been to in LA. It definitely has a larger selection of brands than some of the others. I found everything I needed....okay, not NEEDED, but wanted. The staff was super friendly. I wasn't dressed particularly well since I had just come from a yoga class, but they were just as helpful to me as they were to the woman next to me with the huge Chanel bag wearing more makeup that Tammy Faye. My only complaint is with the testers. They were, to put it politely, a tad dirty. Unless you want some sort of disease, I would advise staying away from them read more

This Sephora is in a GREAT location, and who doesn't love a huge make up store?! Sephora is the ultimate playground, and I'm always SO excited when I run into one. That being said, THIS sephora, while being in a great location left MUCH to be desired in the customer service department. I usually know that when I go to Sephora that I must research the product that I want to buy before I go in but have never gone into a Sephora where the staff walks right by you talking to each other and doesn't even look in your direction. When I found what I was looking for and went to the counter I mentioned to my husband how there were about 3 workers standing around chit chatting and I had seen several customers that could have been helped. The female at the counter just stared at me with out asking to make sure that everything was ok, knowing that I obviously wasn't satisfied with their level of service. I will be visiting other Sephora's from now on. LOVE the stores, but over the staff at this one. read more

Stopped in today to get some perfume, blush and eyebrow powder. I cant use pencil, I am a natural redhead and it is very hard to find a good match. So I usually blend two different powders and use an eyebrow brush. Thank God for Sephora for helping me with my redhead struggles! I found a brow powder duo by Anastasia, Auburn that is perfect! Christopher and Matthew helped me to find a great blush. Lala was AWESOME! IF you are in need of perfume, she is your expert. She really took her time with me and helped me find a great fragrance. She knows her stuff! This store was mad packed and kind of chaotic, hence the four star rating. Maybe it was the holiday rush, I dunno. But everyone was very nice and helpful once I found help (It took some patience). I will come back just for Lala if I want to find another perfume. read more

Matthew is a color genius! He found me the correct under eye concealer color- my life long battle! I need a natural look for work and every time someone does my make up I end up feeling like I am going clubbing. Matthew listened to me and gave me a natural look. He explained everything he was using on me and why the color/technique was right for me. He is a true artist and not a pushy sales person. I ended up buying several products, not because I felt pressured to but because he delivered the look I wanted. Matthew is my guy and I can't wait to go back and get more products from him. Sephora is really lucky to have him! read more

First time shopper at this Sephora and I have to say I was extremely satisfied with my experience. I was approached by Wendy and I'm so glad I was because she was so sweet, helpful and cared to listen about what I was actually interested in purchasing. She took the time to show me different products and tried some on to compare which I liked better. She gave her greatest opinion to which she thought was best for my skin tone, etc. I felt no pressure to purchase at all! Weeks later, and I absolutely LOVE the products I purchased thanks to her recommendations. I will definitely be returning to this Sephora thanks to Wendy! read more

This is a fantastic Sephora. There is always a friendly greeter to help you as soon as you walk through the door. She immediately called a sales person over that helped me find all the products I was looking for. This store is huge, so they stock everything. Sephora allows you to sample most of their products. They will even make a sample for you to take home, so you can try it for days without purchasing it. They have a great return policy, so if a product isn't to your liking you can always return it. They also have professional make up artists that will do your face. I love the Caudalie line and the Tarte line. I also like the Bliss line and the Josie Maran line. This is a great store for all your beauty needs. Free 90 minute parking in any of the public structures. It is a pain in the butt. No quick runs to the store because of the parking situation. read more

One word: G-H-E-T-T-O! You'd think for having ultra premium real estate and catering to all the tourists, this location would have its act together. But every time I've TRIED to find something here (I work a block away), the makeup section is a friggin' disaster area. That is, if there is anything there. Their Sephora brand section is the most depressing and empty. The tissues and makeup removers always seem used up and dirty and the staff haven't been a bit of help in the past three times I've gone in. read more

I love this Sephora and have always had a great time shopping there. The employees are always really nice and super helpful. They are experts about make up and have always helped me find what I am looking for. I recently went in there on a whim in a panic before my wedding and McCall took the time to help me pick out the perfect lipstick, blush, eye shadow and eye brow pencil for the wedding. She took the time to test out different shades and made the whole experience really fun. She also set me up with a great sample face mask and perfume. read more

SEPHORA - Bridgette lipstick and make up picked out by McCall from Sephora. - Cosmetics & Beauty Supply Near Me - Santa Monica, California

1. Never has anything I'm looking for, always out of stock, somehow manages to be in such a state of disaster every time I go in that I just want to leave. 2. Customer service can suck my nalgas. NONE of the employees have ever been a bit of real help to me, and are even actually rude. The last 3 times I went in to purchase some products, I had to interrupt 2 coworkers gabbing away who acted as if I didn't even exist. "Excuse me, I'm looking for..." BLA BLA BLA We don't care, we have the worst customer service you'd ever hope for, and when we actually are inclined to help you in the slightest, we'll run you around the store looking for things you don't even want, suggest the wrong colors, products, and things that you plain old just don't want. 3. I will not return here to give them my business. It's SO SO SO important to support local, family owned businesses. If you have a cosmetic store that is a family owned in your neighborhood or even if it's a little drive, please visit them first before you feed another huge hungry hateful giant of a monopoly business. xoxo Dara read more

So yesterday was my first time going to this Sephora & it was a great experience! They have an amazing customer service They make u feel very welcome. Especially Vicky A wonderful woman inside & out!!! She was very helpful Thank u for taking ur time teaching me How to wing read more

I had an amazing experience here. I had lost my makeup bag on a flight from Newark to LAX (all of my luggage actually) and needed to replace everything. Sandy was more than happy to help me-- and made the experience fabulous. She was literally the most helpful Sephora employee I've ever encountered. The girl needs a raise, seriously. The things she picked out are some of my new favorites, and the look she did for me got compliments from literally everyone I bumped into that knew me. I will for sure continue to shop at this location. Thank you Sandy! read more

I just love this store. Sephora stores are always well lit smell great and have lots of enticing and fun products to check out and buy. There is always a host/greeter at the door with baskets and ready to help. They have ample make-up artists/sales associates who are knowledgeable and friendly. I breeze in and out because I know the layout of the store but if you need guidance or suggestions go ahead and ask! The Beauty Insider program is great too. I love hearing about products first hand and my free samples I receive once I accumulate a certain amount of points. The free bday gift is fun also. I'll be back! read more

I read some reviews that people had problems with being able to browse the store and constantly being asked if they needed help. I had the complete opposite experience. I went in knowing full well what I wanted but there wasn't anyone available. Busy for a Wednesday night. read more