Shopping in Waikele, O'ahu, Hawai'i... Located next to Starbucks at the Waikele Center, Sephora is a well-known name. This store has many hair care, skin care, cosmetic, and fragrance products! Service was friendly, welcoming, and helpful! I went to the cashier and a pleasant young man offered his assistance. I told him that I would like a birthday month reward. He looked me up in the system and showed me four options. I selected the Tower 28 gift... it's a refreshing facial spray and a lip jelly! Thank you so much!!! read more

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Today was the Selena Gomez Rare Beauty event. If you buy 2 items then you will get a mascara, moisturizer and ceramic scent diffuser. I needed new moisturizers so I bought the vanilla hand cream and exfoliating body wash. Its not like the mainland where they serve Rare Beauty coffee, have a cosmetic slot machine and have Selena Gomez personally be there. Ample free parking and helpful Sephora staff read more

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I stopped in with fresh clean skin, no moisturizer and make up free face. I looked in Laura Mercier section and debated between trying the tester for Tinted Moisturizer Oil Free Blurred Matte SPF 30 or Tinted Moisturizer Natural Dewy Broad Spectrum SPF 30 Sunscreen. Price was the same. Hiroko approached me and felt my skin. She mentioned my skin felt dry and recommended moisturizer from Kiehl's Ultra Facial Cream. She applied a tiny amount on my face. I loved the cream once she colored match my skin with Tinted Moisturizer Natural Dewy Broad Spectrum SPF 30 Sunscreen 2N Maple. Both products blended seamlessly, offered maximum coverage, felt light on my sensitive skin considering humidity. I purchased both products. Angie also helped me decide while I applied tester on outer hand on a few of the matte colors for Sephora Waterproof 12 hr Colorful Eyeshadow Stick & Liner. This product will be next on my list when I run out of my eyeshadow sticks. Sign up to receive free emails, texts, birthday, app online. Convenient location and free parking in lower Waikele Premium Outlets. Immense gratitude to Hiroko and Angie for going above and beyond in excellent customer service! Will return to replenish much needed items. read more

First time ordering on line and picking up same day at their Waikele store. I was greeted with smiles from 2 employees at the entrance door. I asked do I go to the cashier to pick up an order? The very handsome Aaron Rose( you must see his hair and eyes!!!) said, I can help you with that. I showed him my confirmation email and he asked May I before he touched my iPhone screen to scroll up. I followed him to the back of the store and he came out quickly with my little black and white Sephora bag. I decided to ask if they had the Burberry Goddess travel size. He knew exactly where to go and I asked for two. It's 20% off today so double hooray! He even rang me up making sure I got my discount. Thanks much Aaron. Happy holidays read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Waipahu, Hawaii

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Sephora Waikele is a great store to grab your makeup & skincare needs when you are out & about in the Waikele Outlet area while hanging out or on vacation. The store is clean, a little smaller than the other Sephora stores & but they are fully staffed to get prompt assistance. Staff is always very helpful. This place has everything you need for your makeup , skin care, hair & perfume needs. One stop shopping. read more

WOWWWW!! I had the best experience with Nick! He was so welcoming and recommended the best products! He welcomed me in right away and asked if I needed any help and if I was looking for anything in particular. I told him I have pretty sensitive skin and was looking for something such as a moisturizer. He recommended Alpyn Super Peptide & Ghostberry Moisturizer for Eczema, Barrier and Wrinkle Repair. He also recommended a facial cleanser by KIEHLS. I decided to buy both and couldn't be happier with the results! My skin is definitely softer and the facial cleaner does wonders!!! I will be recommending Nick to my family and friends! Sephora is lucky to have someone like Nick! Because of him, I will keep coming back! Thanks Nick for your recommendations! read more

Never been in a Sephora specifically because I'm retired and truly don't need all the beauty supply offered. Would definitely recommend this place. Walking into the store was very pleasant it smell so good! The employees was friendly from the entrance to cashier. Went to purchase a gift card for an Angel Tree recipient who apparently wanted Sephora as a gift. read more

I had went into the store yesterday to get shade matched, i was in need of a new shade/foundation & concealer. As soon as i walked in the door, a worker greeted me and immediately found someone to assist me. Shanie helped me find a foundation, concealer, & color corrector. This was by far the best customer service experience i have ever had in any makeup store. Thank you Shanie! read more

The shelves or products are pretty scarce. Was unable to buy what I wanted. For a big company you think they would have more shippings coming in. read more

My sister and I went to Sephora Waikele location on 12/18 looking to buy Christmas gifts. The Rare Beauty display had 2 red circle sale tags. 1 in front of a blush set and the other in front of a body lotion set, we grabbed both. While being rung up the blush set rang at regular price. My sister informed the cashier that it was on sale. She then asked the male employee (Nick) to check the tags. We still bought the product even though it didn't ring up on sale. After purchasing we went back to the display to make sure we saw it correctly. Nick had actually removed the tags! When I asked him where is the tags and what product was it for, he was obviously irritated and told us "they told me to remove it, you can go ask them". I then said "I just want to know which product is on sale, it's not your fault." He VERY RUDELY answered "Oh, I KNOW it's not MY fault!!" The audacity to treat us with the attitude when we are long time Sephora customers!! I asked the girl at the door for his name and was told that his name is NICK and that he's one of the leads!!! We went straight home and reported him to Sephora customers service!!! All the negative reviews on this store is about a male employee, I bet it's him!!! We will never go there again. read more

This review is for their makeup service. Had a fancy event to attend to and didn't think of getting glammed up until the day of. Booking an appointment via the Sephora app was easy and convenient. I was nervous considering I'm not a makeup girly BUT I had a great experience. Heather was so kind and eased my "first time" anxiety. She asked me things that were foreign to me (ie what color foundation pref) and when I said I didnt know, she didn't make me feel stupid about it lol. Sis knew what she was doing and my face is ready to take on that event. read more

Poor customer service. Ok they were running behind and opened the store late, it happens. Don't treat your customers like you can't be bothered with their questions about products that you're there to sell. read more

"I visited Sephora this afternoon (11/2) and unfortunately, I had a very disappointing experience with one of the associates. The man who helped me at checkout, was not friendly or welcoming. When I politely asked if he could look up my credit card account since I'd forgotten my card at home, he responded in a bossy tone and spoke to me as if I didn't understand the process, with other customers waiting behind me! I felt disrespected and uncomfortable with his demeanor. Customer service should be about making the customer feel valued, not belittled. I won't be returning to this location and will instead take my business somewhere that respects and appreciates its customers. Hire better Sephora ! read more

My daughters and I came into this store and was so graciously greeted by Nick. He was so helpful and knew exactly what we were looking for with no hesitation. Nick was so professional, friendly and made sure we were satisfied with what we needed and wanted. I highly recommend this store and to ask for Nick. Of all the stores I have been in this one had the best service. Thanks Nick read more

The only reason this even got a 2-star is because the cashier was so helpful and nice. First of all the sales person walking around avoiding all eye contact didn't seem to be "doing" anything. I finally stopped him to get a lipstick and his answer was "it's right there, you can get it yourself" and after handing it to me gave me a sarcastic thank you. read more

Customer service needs a definite improvement. There were about 4-5 associates in the store. One approached asking if I needed help, I politely said no thank you. Another asked what I was looking for, so I mentioned I saw an advertisement about foundation but forgot the brand, he commented, we have so many advertisement. So I felt they were kind of biased as to who they helped. Went to pay, cashier asked did anyone help you, I sarcastically said no. Then she tried making me feel better and asked if I needed to get anything else, watching all the associates in the store, I just kind of wanted to pay and get out. I think this store is just lucky I even made a purchase. My suggestion, don't judge a book by its cover cause you never know what the individual has to offer. read more

Went in with my daughter. Looked around for a bit but ended up leaving without purchasing anything. The male worker kept on following us around and either asking if we needed help every few minutes or just followed. There was a point where the female worker worker started doing the same then both of them at the same time. Way to make someone feel like they did something wrong. Absolutely uncomfortable feeling. I'm assuming because we were wearing fancy clothes ‍ read more

Online pickup here is super fast and accommodating. Staff is really nice in and out with my order!

It was amazing! The makeup products have such beautiful quality. I love the variety they hold so many shades, scents and etc. I was looking for perfume and makeup. Many of the staff quickly check in on me on how I was doing. They did an outstanding job on assisting me to make sure I got everything. I don't have much deep knowledge on makeup and perfume so they educated me a bit on what it is and what will work best for me. One suggested this perfume that was very specific to my needs that is within my budget. I also wanted a blush and a worker tested it on my face to see what shade would look good. Another chose me a good mascara that met my cost and told how much I should apply. I'm a very indecisive person so their advice and suggestions had help me to get the best one and it made my day. I overall had such a wonderful experience with them. I will always be happy to go shopping there again! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Waipahu, Hawaii

This Sephora is thee best. I aint no beauty guru so I normally feel awkward going to any beauty store TBH. but this ONE, the vibes is on point! Super friendly, chill & they look amazing themselves! das important if you asking for makeup/skincare recommendations this is me & my daughters GO-TO sephora fix i hope i spell their names right but Jayda & Aaron Rosé, they know whats good HiGHLY RECOMMEND read more

I love this sephora! I prefer to be left alone when shopping while listening to music and I appreciate the staff for giving me that space. They were also super helpful whenever I couldn't find a particular item. My most recent trip was yesterday when I went to buy makeup as holiday gifts for my relatives that don't have a sephora. Their deals this year are amazing! I personally didn't want holiday minis bc I want the gift to last them and I was pleased to find several full or moderately sized gift sets all $10-50 dollars! That fenty lip trio? A must. Tatcha skincare duos? Count me in. Overall happy with my experience. Got gifts for 3 people and all within budget. read more

I came here with my daughter around noonish for their grand opening today. They opened at 11 am. Luckily, it wasn't super crowded so we entered the store, and the lady recognized me because I had told her I went to the grand opening at Kahala mall. I'm a rouge member and love to check out new releases. I ended up spending over $100 here as well and got a free tote! Awesome! I can't wait to try my new makeup items. The employees were very helpful as they were not super busy when we went. Plenty of parking up front. I definitely will be back as I'm a makeup fanatic! read more

SEPHORA - Bite beauty - Cosmetics & Beauty Supply Near Me - Waipahu, Hawaii

I highly recommend staying away from this location. I will never come to this location again. I walked in today at 10:30ish. One other lady walked in behind me & neither of us were greeted. Not a big deal, whatever. But I noticed the two men in the store were not helping either of us. The one with the most attitude (at the door) stood there the whole time & when I asked him to help me find a brand (after he stared at me walking down the aisles 5x like I was trying to steal or something), he walked away without a word, rolled his eyes, and pointed towards a row.... Then walked back to the door and stood there. He acted as if I was stupid and like he had way better things to do than his actual job. I walked in to do some damage (I needed to refresh my whole makeup inventory) but I literally walked out with one item when I saw how he acted too good for the customers. They seriously need different employees because if they're this shitty first thing in the morning, they should not be there... especially seeing past reviews and realizing I am not the first to complain about these dudes and their customer service. read more

Literally every Sephora ever has you greeted at the door and guided to get color matched and the customer service is attentive and informative. I walked in this one however, they saw me, no greeting or acknowledgment, I stood near the Dior section trying to decide if I should get the airbrush tools and/or setting spray as I already own the airbrush foundation and no one helps. I try and get someone's eye contact and yet still nothing. I start walking out hoping they would ask if I needed anything and stop yet, nope. Won't be back. Two stars because the store was clean, well lit and had hand sanitizer right near the door. read more

SEPHORA - Outside of building - Cosmetics & Beauty Supply Near Me - Waipahu, Hawaii

Today I decided to go in and ask advice. The workers are always walking around asking how "you doing" "you need help" " have any question " so today I said yes I do. I asked to be color matched the girl seemed so irritated! She told me her favorites, when I asked for something different she seemed over it. She bought out 6 samples and set me up by the mirror and walked away! The two ladies next to me asked "she just left you" yes she did. Rude useless unprofessional employee !!! I was asking for advice on colors I could have did that myself. This is why I don't ask for help. Better off buying stuff and returning it. I love Sephora just not this location. Good thing they are all over the island! read more

Would have been five stars but there's one employee who is always rude! I love everyone here and it's such a great clean place. Yet there is one man who works here and is always making snarky comments. I used to brush it off and think I always visited him on bad days but after four bad encounters with him I realized he's just rude and miserable working. Besides him the rest of the team is LOVELY! :) read more

Scheduled my daughter to have her makeup done for her senior portraits. We was a little early, but once we walked in we, was greeted at the door by Ashely. She was very pleasant and asked if we needed any help. I told her we had an appointment for makeup and she said she will be doing my daughter's makeup. Before and during the whole hour of applying my daughter's makeup she asked my daughter what type of look she wanted. At the end we walked out very happy with the way she applied her makeup. We will definitely be back. read more

Super convenient and closer Sephora location! They took over the old bookstore spot in Waikele next to Starbucks and GAP. I plan to frequent this one a lot more. Recently I made a quick stop to pick up my birthday gift but they were out of stock..I decided to browse around and was instantly greeted at the door and was told about their current promos. Instead of doing an online order I shopped around to find the items I already had in my cart. I believe I seen 2 stalls out front for order pick up. The ladies I encountered were sweet. Sephora carries certain brands and products that Ulta doesn't like Charlotte Tillbury. Also certain products can't be shipped to Hawaii via online order, but they might just have it in store like the Dr.Dennis Gross skincare line. However, they do not carry the Tarte shape tape concealer.. All in all, I plan to come back soon! Gotta reach that Rouge status one day lol read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Waipahu, Hawaii

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First of all, shoutout to Jasmine, Bianca, and Britt for being such amazing help throughout my shopping experience at this location. It was my first time here since they first opened and the team definitely made sure to keep the store clean and the shelves stocked. I had such a fun time going through the aisles - there were maybe 2 or 3 other groups/people shopping at the time- and the team continuously checked up on me to make sure I was ok. Jasmine was especially awesome. The store only has smaller shopping bags so whenever she noticed that I had bigger items in my hand, she came by and brought them to the cash register area to hold for me. She also provided me with great gift recommendations and made sure to keep me updated on the deals and specials they had. She was especially knowledgeable of the Sephora credit card, which I, unfortunately, am not able to sign up for at this time but would feel comfortable doing so in the future. I would definitely also leave a review directly with the Sephora site but I lost my receipt - whoops! But it's ok... this visit won't be my last time at this Sephora location :) #Rouge #YayHoliday read more

I hate coming to this location but it's the closest to me. Most of the times I come here I encounter some rude employees, they just really seem to be judgmental especially when I'm checking out. There's one older lady with blonde hair and a guy (whom I think is the manager) that always have a tone in their voice when they talk to me, it's like they think I'm dumb and don't know what I'm doing in a makeup store or I'm too young to be in there when I'm in fact in my 20s lol. They seem to treat me better when I come in with my mom which I'm guessing is because she's clearly an adult. I do have some good experiences with all other employees that are not the two I've mentioned above, but it just seems I don't encounter them as often. And besides the customer service, the store is pretty great, they have a lot of products in quite a small space. The only other flaw is that a lot of products are always low/out of stock. Overall, I have a pretty uncomfortable experience when coming here. Hence why I always opt to shop online or at a different location. Hopefully the company can have their employees practice better customer service and stop being so prejudice. read more

Grand opening today of the newest Sephora location at Waikele Center by Starbucks. The store is a bit smaller than the other Sephora's but it feels spacious inside. It has major beauty brands in cosmetics, skincare, hair care and fragrances. The selections of each brand might be less than what you're used to from other Sephora's but you can see what's in stock by using the Sephora app. The employees are super friendly and knowledgeable. Majority of the team is made up of employees coming from other Sephora stores so you will see familiar faces. Everyone was eager to help! There was a bag given with $100 purchase which was really nice. I am so happy to have a Sephora in my neighborhood!! read more

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Excellent Service by Myles and Gladyce. Myles was very helpful with husband on eye serums. Gladyce was helpful in locating other skin products. Myles helped with Sephora water proof eye liners, Sephora lipsticks and makeup brushes. Being an old time customer, I was so happy to see Myles again since he was the first Set hora Association cistern who got me into skin care and makeup makeovers. He also introduced me in doing perks which I miss so much. read more

I've been to this location at least three times now, and I can honestly say that the team members here are always professional and friendly! They are helpful when needed, yet they can also chill when you're just browsing. Today I took my 85 yr old mom with me to replenish my foundation, and I figured I'd get her small session with one of they make up artists to pamper and do a small "make over"... we basically decided do a mini session and get my mom some concealer and foundation too. Jayda (I hope this is how you spell her name!) was great! She was patient and very good at finding the right shades and showing my mom how to apply the foundation and concealer. It was a great moment, as my mom has early stages of dementia and can sometimes regress to a child-like state. My mom loved the experience and felt like she was playing dress up! Thank you to the team at this Sephora for being so willing to take the time to make an afternoon special for a little old lady! ‍ read more

SEPHORA - Jayda and my mom. - Cosmetics & Beauty Supply Near Me - Waipahu, Hawaii

My friend got married and scheduled us as her bridesmaids to get our makeup done at Sephora. Angelica and Heather were excellent. We each showed our makeup artists one picture of the look we wanted to replicate and they were able to do so while also being flexible about our comfort levels as one of us had no experience with makeup whatsoever. These two employees clearly enjoy their jobs and their customer service is wonderful. read more

Iv been standing wait for the person helping me for a while, she asked on her walkie-talkie for what I was looking for but never came back to let me know if they have it or not. Someone else came and looked on their phone and didn't have it.. they were just talking to each other only asking if we need help when we tried looking for it on our own. They did say Hii welcome but that was all. When I'm dolled up they help me no problem. As I was standing and waiting for the lady to come back to let me know if they have it or not (she never came back) I seen customer having to go up to the workers and ask for help, they all look annoyed because they where just talking to each other. Their was only one good worker the only guy!! Also they were talking about how everybody is sick and how someone has bronchitis. read more

The employees are so sweet! They're extremely helpful and they are literally always checking up to see if I'm doing okay or need assistance. The store is clean and organized. Everything is so easy to find. It's smaller than the other stores, but it's waikele so I didn't expect it to be huge anyway. Five stars! read more

I used to like going to Sephora until I went to this one. The workers here on this particular day didn't greet me. Also there was some male person watching me like I was going to steal something. I still did my shopping but I won't be back. Really uncomfortable shopping experience. I don't recommend shopping at this location. Pearlridge has much better customer service. read more

It's the Christmas season and crazy since restrictions are loosened, but this Sephora offers the BEST customer service! When I've walked in with a list, the associates are always willing to hike the store and grab what I want. When I'm browsing, no pressure at all. I really like their easy going approach and how there's no pushy sales or snide looks (trust me, had them at the other location in Aiea). Please let your Waikele team know that they're the best and I, for one, appreciate them! read more

This store is amazing, love all the products and brands. Jamie was really helpful and patient in helping me find all that I needed. Thank you for the excellent customer service! read more