I had one of the worst customer service experiences of my life at this salon. The elderly woman who…read moreruns it urgently needs training in basic communication and professionalism. I called her yesterday to book a haircut appointment for 5 PM. She asked me to message her, so I did -- confirming the date, time, and service. She replied "okay." Just before leaving home, I even called her again to double-confirm that I was coming at 5 PM for a haircut, and again, she said "okay." I arrived on time, only to find three people waiting and one client in the chair. I told her I had a 5 PM appointment, and her response was, "Who did you book with?" When I said it was my first time there and I had spoken to her directly, she burst out laughing in my face. In front of several people. Then she flatly said, "I can't take you today." I asked if there was anyone else who could take me -- she said no, she's the only one. So then why ask me who I booked with? I was made to feel like a complete fool, standing at the door while others watched uncomfortably as I was dismissed, as if it were my fault for trusting her word. When I calmly asked why she double-booked me, she responded with, "What you gonna do, kill me?" Let that sink in. That's how a paying customer was spoken to -- after clearly booking, confirming, and showing up on time. I left humiliated and angry. She wasted my time and treated me with shocking rudeness and zero accountability. This wasn't just bad service -- it was unprofessional, dismissive, and verbally aggressive. I'm reporting this incident to the Better Business Bureau and considering filing a complaint with the local consumer protection agency for denying agreed-upon service and for public mistreatment bordering on harassment. Avoid this place if you value your time, dignity, or basic human decency.

Well, I was worried about coming here because I got a Groupon and assumed that I wouldn't be…read moregetting the same treatment or be shown the same kindness as a regular paying customer. Yes, I was right to be worried. My hair was washed pretty quickly and I showed her the hairstyle that I wanted. There wasn't much conversation, which was fine. However, while she was cutting my hair, a regular person came in and the person who was working with my hair dropped everything to greet her and told someone else to deal with me. I wasn't sure if this was normal and she was pretty much done, so I just let it be. Then a male came and finished blow drying and cutting my hair. While the end result of my hair was something that I could live with, it's not something I necessarily wanted as she/he cut it a bit too short. I know that hair grows back, but I couldn't help but feel dismissed during my visit. Generally, as I don't know Virginia well, I use Groupon to see which hair salons would treat me well while keeping it low stakes. However, since I wasn't happy with my end result nor was I happy with being dismissed, I do not wish to come back.

The instructor LV is wonderful. She was super professional and attentive. The 2 students, Ruth and…read moreKimberly, that helped my husband and I were good too.

I have always had terrific service with the students and their instructors…read more I grew up near a college Dental Hygiene school where we occasionally went as patients. They needed patients and it's the upper level students, their instructors checked, and was a low fee!! I have experienced this as well at IBSchool! Love my Facials and Eyebrows work done there. Thank You, I B School! Keep it going and your high levels of service!

I completed my education in esthetics here 3 years ago and it has served my career well!!read more

I had a facial with Zahra and she's very knowledgeable, patient and kind. I don't usually trust new…read morepeople with my skin but you are in very good hands with her

Amazing service from truly talented students! The atmosphere is calming and relaxing, and my face…read morelooks incredible after my ultrasonic facial. I've received private services at other establishments, but DSI continues to stand out -- I've been coming here for over 10 years, and the students always cease to impress me. Give them a try -- you won't be disappointed!

The positives: I was happy with my makeup and hair-my bridal party was not. Price was great…read more Negatives: 1. It was impossible to get in touch with the wedding coordinator (Dana) -it got to the point where I would call at least every other day or text multiple times to get a response. 2. They were very disorganized-I had to do two separate makeup/hair trials got time wrong for both of them. 3. It took me 7 attempts to schedule a trial for my bridal makeup and I started about a year ahead of time. 4. The worst part was, they (everyone except Steph) had attitudes. Pretty rude. Wedding makeup is expensive and I felt as if I was working around their schedule instead of getting the time booked I was paying for. All in all: do not book, other great work is out there and do you really want negative vibes on your wedding? I was sad I had such a negative experience for my wedding because I had been using them for makeup for years and I will never use their service again.

I booked my wedding hair and makeup trial here and was willing to give them a shot despite some of…read morethe concerning reviews I read on various websites. They're pricing was great and they were very responsive before my visit! After my trial, however, I am super disappointed and upset with my experience. I am a low-maintenance bride (or try my best to be) but would not recommend booking them for wedding hair services. I WOULD recommend them for makeup services. When I arrived, no one greeted me for 5-10 minutes AND no one was wearing masks. They're busy, no big deal, though I was a little taken aback by the lack of masks. When someone did greet me, they confirmed my appointment time and sat me down in a chair to start on my hair. The hair stylist (seemed to be the co-owner of the salon) did not ask my name or introduce herself (I still do not know her name) but did ask what style I wanted and asked to see pictures. After that exchange, it all went downhill. She asked one of the younger girls to come over and curl my hair, which she did in less than 10 minutes. That alone should tell you the lack of care taken, as I have long, past should-length hair and it takes me 20+ minutes to curl my hair neatly at home. The curls were there, but messy, and the longer I looked at them in the mirror the less happy I was with them. I had nothing else to do but stare in the mirror, because the girl curling my hair never acknowledged me and instead carried on a conversation with everyone else in the salon except me. It felt very impersonal and I was kind of bummed. I do not expect to feel like a princess, but even a "so when is your wedding? Are you excited?" kind of question would have made me feel welcomed and supported. After the flash curling session, the main stylist came back over and finished my hair style (a simple cross hatch with a small bump in the back). Yet again, she did not introduce herself or attempt to talk to me at all. Instead, she was actively filling out a loan application for some large piece of equipment (yelling answers over my head to someone at the computer) and carrying on a general conversation with other staff and clients. I continued to stare at the mirror, as there was nothing else to do. The results were okay. To her credit she copied the style I wanted, just not very well (see pictures). I'm not sure if the results were due to lack of experience or lack of care. Again, I'm not a perfectionist, but the entire experience left me feeling like I was a mannequin head and not a person, plus that they clearly didn't care whether they got my business or not. My makeup experience was entirely different. The makeup artist was super sweet, asked me questions, chatted with me, and made me feel much better about my time at the salon. She also wore a mask during my entire makeup application. I would have hired them for makeup services but wanted to go with a full-service vendor, and I refuse to hire them for hair services after my experience. If this is how they treat customers before we sign the contract, I can't imagine how they would treat me afterwards. I ultimately decided I wanted a more caring energy on my wedding day.