Service was terrible, waited over 30 minutes for my 9:00 am appointment without anyone saying a word to me or my family, finally just walked out. read more

I had braces years ago through a different orthodontist. I had a permanent retainer on my lower teeth from my previous orthodontist since 2013. In March 2021, my retainer broke loose from my teeth while eating. I called around for to find a local orthodontist to repair and/or install a new permanent retainer and found Sequence Orthodontics. I paid them $450 to install a new permanent retainer on my bottom front 6 teeth. Six months later, the permanent retainer installed by Sequence Orthodontics broke loose while flossing at home. I called Sequence Orthodontics to see if they could replace and/or reinstall for free or for a reduced fee. They told me over the phone that they could, but would need to evaluate once in the office to be sure. So, I scheduled an appointment to have a new retainer installed in October 2021. When I arrived, I explained what happened: The retainer installed by Sequence broke loose while flossing at home. A week after it broke loose, I had a routine dental cleaning and had a cavity filled. While getting my teeth cleaned, my dentist smoothed out the rough spots from the broken retainer. NOTE: My dentist did not break the retainer...it was already broken. After explaining the situation to the Sequence staff, they recommended a clear plastic retainer for $200. I thought that was not fair considering their retainer broke loose in 6 months. I asked what it would cost to just reinstall the same metal retainer and I was told likely more than $300. I told the staff that I was told over the phone that the replacement would be provided for free or at a significant discount since it broke so soon. Their response: Your dentist must have loosened it while cleaning. It is impossible that my dentist loosened the retainer because the retainer was already completely broken and out of my mouth before I went to my dentist. Very disappointed in this business. I was misled and wasted a lot of time during a work day going to an appointment where I was supposed to get a replacement for free or for a small fee. I strongly recommend Waldorf Orthodontics over this business. Waldorf Orthodontics quoted me $175 for installation of a new retainer and were recommended by several local dentists. read more

Absolute worst. The staff is very friendly & I really enjoyed them. However I ran into so many issues with the doctor after Dr. Doumit left. They really messed my teeth up. They didn't listen to any of my concerns & did not fix anything I was concerned about. They kept telling me what they can't do, which were simple things to improve my teeth & overall smile. I went to 3 other orthodontist offices for a consultation & they said my concerns could definitely be fixed & I still have more treatment to complete before my braces should come off. They scheduled me to get them off next month with my teeth not aligned, bite not corrected & spaces. They rushed me out of treatment, didnt take into consideration your concerns & really don't know what they're doing. I'm so disappointed, I wasted my time & money. I will not recommend this practice to anyone. read more

Ive always loved the treatment my child has recieved here. The desk help has a way of speaking to people that could be better. Its not what they say its the way its said. You dont get a welcoming feeling at all. Im in management so i know how you should speak to customers. After a rudely toned voicemail i called to discuss it and got a very defensive reply. At the time of my childs appointment she had to sit in the chair with a screen facing her saying her mother was rude to receptionist. Not appropriate! The reason for the rude voicemail was because i had not rescheduled after a cancellation i just made 2 days prior. I understand a week or two weeks but 2 days does not warrant rudeness! read more