Service was terrible, waited over 30 minutes for my 9:00 am appointment without anyone saying a…read moreword to me or my family, finally just walked out.

I had braces years ago through a different orthodontist. I had a permanent retainer on my lower…read moreteeth from my previous orthodontist since 2013. In March 2021, my retainer broke loose from my teeth while eating. I called around for to find a local orthodontist to repair and/or install a new permanent retainer and found Sequence Orthodontics. I paid them $450 to install a new permanent retainer on my bottom front 6 teeth. Six months later, the permanent retainer installed by Sequence Orthodontics broke loose while flossing at home. I called Sequence Orthodontics to see if they could replace and/or reinstall for free or for a reduced fee. They told me over the phone that they could, but would need to evaluate once in the office to be sure. So, I scheduled an appointment to have a new retainer installed in October 2021. When I arrived, I explained what happened: The retainer installed by Sequence broke loose while flossing at home. A week after it broke loose, I had a routine dental cleaning and had a cavity filled. While getting my teeth cleaned, my dentist smoothed out the rough spots from the broken retainer. NOTE: My dentist did not break the retainer...it was already broken. After explaining the situation to the Sequence staff, they recommended a clear plastic retainer for $200. I thought that was not fair considering their retainer broke loose in 6 months. I asked what it would cost to just reinstall the same metal retainer and I was told likely more than $300. I told the staff that I was told over the phone that the replacement would be provided for free or at a significant discount since it broke so soon. Their response: Your dentist must have loosened it while cleaning. It is impossible that my dentist loosened the retainer because the retainer was already completely broken and out of my mouth before I went to my dentist. Very disappointed in this business. I was misled and wasted a lot of time during a work day going to an appointment where I was supposed to get a replacement for free or for a small fee. I strongly recommend Waldorf Orthodontics over this business. Waldorf Orthodontics quoted me $175 for installation of a new retainer and were recommended by several local dentists.