Stacy was so dream to work with!! She went above and beyond to help me design and furnish our new home. No detail was missed!! Thank you Stacy & Serena & Lily ATL for making the design and purchasing experience 5 STAR read more

OK, I am angry. I have been a loyal customer both in store and online for many years. I have furnished almost my whole house with S&L. First the good news. Nobody does upscale coastal better. The designs and mostly the quality are beautiful, and this company makes it very easy to shop here because everything is coordinated and goes together, so it's hard to make a mistake. They have a tremendous variety of fabric swatches and rugs, Furniture, home decor, everything with a nod to the casual yet elegant coastal lifestyle. Now for the bad news: I'm sure everyone who shops here knows the hard truth that everything is very overpriced, but I have tolerated it because everything is so lovely and I am almost always happy with my orders. However, today I ordered the "Fleur" mirror from the website. I saw that it was on sale for 20% off, and even though it was still really expensive, with tax and shipping it came to just under $900, I thought oh well, at least it's on sale. Not 10 minutes later I saw the exact same mirror being sold by Birch Lane for $269. I am attaching a photo. read more

Serena & Lily Atlanta - Here it is being sold for $600 less. - Home Decor Near Me - Atlanta, Georgia

I was so excited for my first Serena and Lily purchase. I bought a beautiful jute rug for about $1700. I also purchase the rug pad. The weave started coming apart after a few weeks. I have no pets and no young children and we rarely wear shoes inside. I contacted Serena and Lily for an exchange and was told this is normal wear and to tuck the weave back in myself. I cannot tuck this back in because it is completely pulled out with the under netting exposed in spots. SO just know that is "expected" and "normal". I have purchased much cheaper rugs that have not done this. read more

I bought some sheets about 2.5 years ago. They cost about $400. I am single and have a king size bed. I sleep on one side for 2 weeks, the middle for 2 weeks and the other side for 2 weeks. So my sheets get washed every 6 weeks. This is not that many washings and I have always laundered them in a brand new w/d. But the fabric started to get very thin about a year ago and now the sheets have 2 big holes in them. This company took no responsibility and told me tough luck. I have had other sheets for 20 years that were washed more frequently and have not frayed one bit. DO NOT BUY THEIR SHEETS unless you feel like only having these expensive sheets last a year. read more

I would rate my experience as a 1. I ordered 2 different rolls of wallpaper.About 800 00 I believe. They only have squares on display for the wallpaper. No rolls so you can b see how the pattern flows. We'll it looked awful and there was a yellow hew to the paper that you could not see in the show room lighting, it's so bright. I literally have been looking for 1 yr for wallpaper, thought I had it so I was really mad that it didn't flow right h thank that the color WAS ALL WRONG.On the 2nd wallpaper, the most expensive, it didn't come with the gray wallpaper. I asked why and it was on backorder. I was told when I ordered mine another order came in, same time and thats why mine was on backorder. I said do you not have par levels, the manager said no. Now workers are idle, waiting for the paper, I will NEVER BUY FROM THIS COMPANY AGAIN. I spent too much money to be this disrespected. No one ever called me to let me know it was coming at a later date. Kristy McFerrin read more

This is a beautiful store with great aesthetic. The first time I came here, I was barely greeted, no one really made an effort to help me out. I wandered around for awhile and then finally asked someone for some help. Once she showed where to find what I was looking for, she left me alone and never checked on me again. Another lady showed up, and they jumped to help her when she came in. I walked out. Unfortunately, I had a large gift card I wanted to use that could only be used in store. I went home and shopped online to find what I wanted. When I came back the 2nd time, I was treated differently by a different sales rep. I was greeted, offered help, etc. I was able to make my purchase and move on, but that first interaction definitely put a sour taste in my mouth, and can't say I'll be back. read more

If you are looking to turn your design dreams into reality, no one surpasses Lori. She created the most beautiful and elegant living room ensemble that has received so many compliments. My husband and I are more than thrilled with the end result. She is personable and friendly and took the time to listen to what we were trying to achieve. And she has an eye for details suggesting pillows for the sofa which dressed it with flair. She is a consummate designer and an absolute joy to work with. I wish I could give her 10 stars. I would highly recommend Lori to anyone looking for design perfection. Suzanne and Tom read more

We had a wonderful experience in the Atlanta store! Brizhana was very helpful and reassuring about our selection of furniture. Her design expertise gave me the confidence we were making a good decision for our space. Parking was great, too! Highly recommend visiting the store to see the beautiful pieces in person. read more

Brenda Magyar at the Atlanta store was fabulous. We arrived a few minutes before noon, opening, and she welcomed us with southern hospitality. She helped us select and coordinate furnishings for a guest bedroom. She was patient, thoughtful and encouraging as we contemplated several pieces of furniture . We left buying much more than we expected but are delighted with all of our purchases. Now we just need to wait for delivery! Great store, great products, great staff! read more

Beautiful store! I have shopped Serena & Lily catalog for bedding and bath. I have been very pleased with every order, but have never ordered furniture in fear of quality and comfort. I was in Atlanta and decided to take the time to go to the store and check out their furniture. I loved everything I saw!! Beautiful fabrics, great quality furniture, and very comfortable!! I also got to know the extremely nice associates and managers. I will be contacting them when I need furniture and other furnishings. I would not be afraid to order anything from their catalog. read more

I had the best experience at Serena & Lily's Atlanta store and really appreciated the time the associates spent with me. I hadn't heard of the brand until I was doing an online search for new bedding. After ordering some free swatches of fabric, I was still confused and made a design appointment for the same day. Walking in the store is like a breath of fresh air. I was greeted immediately by Christina and mentioned I made an appointment. Jo, one of the associates, came over and said she was just looking over my photos to select some swatches to show me. Jo asked me lots of questions to get to know my style and then spent at least two hours with me selecting bedding and trying different accent pillows. I'm normally a frugal spender, but I absolutely loved the experience of working with a designer and then selecting quality bedding that is ethically sourced on top of being so elegant. Jo wanted to make sure I was 100% satisfied, and Christina made sure I received my military discount during the checkout process. My bedding was shipped fast and now my bedroom is a peaceful retreat that makes me feel like I can unwind after a busy day. For me, it was definitely worth the price even though I initially cringed seeing the total cost! I will be enjoying my new bedding for years to come. One thing to note is that you must have the ParkMobile app and visit the store first to get the code for free parking. read more

Serena & Lily Atlanta - Before photo - Home Decor Near Me - Atlanta, Georgia

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I am thrilled with my experience working with the design team at Serena & Lily! When investing in pieces for my home, it gave me such peace of mind to work with experts to ensure I picked the right pieces for the space. Stacy was so patient, thorough and kind, and took the time to understand my style and budget to select pieces that were perfect for our family and lifestyle. She got back to me quickly and made the process so collaborative and fun. I loved working with her and can't wait to start on our next project together! Thank you, Stacy! read more

I had such a great experience shopping here, specifically with Drew. He is so knowledgeable, friendly and is so easy to work with. My husband and I had constant changes to our design and disagreements on rug choices, but Drew was a steady voice and listened to our taste and could offer different design options quickly which made the process smooth. E mail communication has been great as well. We placed our order today and I'm just thrilled. Looking forward to receiving my shipments. Such beautiful quality. read more

I love that the staff is being COVID friendly. Associates in the store were extremely helpful and really wanted to help me find what I was looking for. The designs I received could not have been more perfect. Will be back soon!! read more

Pretty disappointed. I made an appointment because I purchased a custom bed (Kelly green like what was on display the summer of 2021) which finally arrived. I get there and nobody pulls up my file or asks me how they can help . I had uploaded pictures of my master and was looking for some guidance on bedding, wall color, etc. Why did you waste my time? Why is it that some designer walks in and your helping this person and not checking on the customer that had the appointment looking to continue to purchase Serena & Lilly products. And nobody has circled back with a follow up email or call. As one of the previous reviewers mentioned: you are a snobby bunch. read more

I have so many pieces from them in my home, love the esthetic! I was a consistent customer here since it opened. There was a great store Mgr. ( male) was so welcoming, great follow up with my orders. Normally don't write reviews, but the Co. Should know of my terrible experience. I was choosing two area rugs (8x10's), was ready to purchase, give them my info., c.card. All of a sudden, the woman, who sat on her stool the whole time (said her was name was Janis) said "Oh, I'll be right back!" Greeted someone at the door, never came back to take my order! Was it because I have brown skin, the lady at the door was Caucasian? It sure felt that way. Corporate needs to retrain this employee. Terrible.... read more

We worked with an in-house designer, Stacy Milburn, and she was great. She designed our daughter's bedroom remotely and we are very pleased with the finished product. I'm a real nudge for quality and the Serena and Lily furniture is some of the best made furniture we have found on the market--it's worth the premium. We did have some shipping issues, but our designer, Stacy, jumped in and corrected the issues promptly. My suggestion is to make sure that you work with an in-house designed when making a significant purchase to help you navigate the organization in the event of a problem. I also think the shipping challenges are due to an extended supply chain that reaches deep into Asia. I'd like to see more of the case goods made in America--it would help with the shipping issues. read more

Serena & Lily Atlanta - Home Decor Near Me - Atlanta, Georgia

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I attended the grand opening and this store is very expensive. They gave out $100 same day coupons to use for the first 50 people in line. They sell furniture, bedding and home decor. The staff was great in assisting customers. They did not have cash registers to check out customers they had iPads so the wait to check out was very long. read more

I was looking to buy a classic white duvet. Called and was told they were done with design appointments for the day. I said I just wanted a white duvet cover - could I come in and she said yes. So I left work, drove down and was told that they were done and could not let me in as they were cleaning up for the day. It's 540 and you close at 6 and you can't let me buy a duvet? Happy to take my business elsewhere. I love your style, and have purchased from here before, but will not continue to support a business as unhelpful and snooty as this. If you own this store, your employees are costing you money. read more

We ordered a side table from here in March, they promised it would arrive early May. No communication from the company for 2 months, we called in early May, and they said it would be the end of May because they are consolidating warehouses. We did not hear any updates for 3 weeks, and when we just called back, they said it would be delivered end of June. They still told us they could not update us regularly if this delivery date changes. DO NOT ORDER FROM THIS COMPANY UNLESS YOU ARE OK RECEIVING YOUR FURTNITURE 4+ MONTHS LATER. read more

Lovely designs. Customer service is top notch. Glad I found this store. The merchandise is top quality.

Purchased $5k worth of furniture including a living room chair. The chair had two options for fabric on the Cushing and Inwas told it couldn't be costumed. The store in Atlanta didn't have this specific chair so I had to buy without ever seen it live. I questioned about return policies and was told it could be returned within 30 days of arrival. I questioned about the delivery fee for returning and was told that as long as I kept the box they would print a return label at the store for me to pick it up and I would be able to ship the item back. When the chair arrived the color does not look like the website so I decided to return. The store said I couldn't return the cushion because it was customer and I had to pay for white glove service of $200 for the delivery(restocking fee). I questioned and they said that nothing could be done for me. The sad part is that I love the store and was planing on keep shopping there for the rest of my house since we are going for the costal style that they do. This review is still 4 stars because I went back to the store in person and spoke with the manager and sales person and they apologized and gave me full refund for chair and cushion, plus they allowed me to send the items back with Fedex service without the $200 white glove fee that I never requested. Overall the costumer service was good. read more