The timing of the salon online shows 9am-8:00pm I got there at 7:13pm and the lady refuse to take me in. I even shows her the timing she agreed that's the salon timing but she still didn't let me in and said we are close and it was 7:13 only. She was very rude and very unprofessional. read more

This salon is super cute and adorable inside. I started coming here about a year ago. I always dye and cut my hair with Juan Carlos! He is super professional and down to earth. He has such a good hand for cuts, every time I get my hair cut with him I fall in love. I always go in there and walk out feeling prettier than I walked in. The products they use are good and the place is super clean. Prices are normal, $25 for a cut. I have also gotten a facial here and it was amazing. It was an hour long and the lady explained all the products she was using and took her time. read more

I'm very happy with the service. My hair has never looked better. I was a bit concerned with the reviews I'd read, but Juan Carlos is amazing. Even when I think I'm having a bad hair day, my students and coworkers complement me on my hair! Children are very honest, they won't say something to make you feel better! read more

Great services and very professional staff. Have been a client for a few years. Rosie B is wonderful and does a great job at giving the perfect cut. The facials are amazing as well and the nail services are great! read more

If I could give this salon zero stars I would. The hair dressers I've dealt with have zero professionalism. Yuliet is by far the worst. To be a good hair dresser, not only do you have to know how to do hair but you also should know how to treat customers with respect. Customer service is definitely not the priority and all you get is low class trashy people that have bad attitudes. I continued coming here just because I know how hard it is to find someone who can do my hair the way I like. If it wasn't for that, I would of left long ago. The owner allows the hair dressers to act rude and nasty and covers for them. If you want to get high class service with professionals who actually care about you and your needs, go somewhere else. Don't waste your time or money here! read more

My mother-in-law wanted to change her hairstyle and this little unknown gem was very close to home so we decided to try it out. Not only was the establishment adorable but the staff was very attentive. She did her hair with Odalys. We highly recommend her and this salon! read more

Long time customer no more!!!!. Really disappointed in this place. The front desk reception is so rude she sounds like she's doing you a favor by giving you an appointment. I hated calling to make an appointment it would give me anxiety!!! Also don't bother to arrive on time to your appointment you will wait until they are done chatting or if they have the decency to arrive before you. No management on site so the stylists and reception do whatever they want. Most recently was having my hair done and full blown fashion show was happening in the middle of the salon. These women were trying on clothes and walking around as if there was nobody else there!!! What kind of nonsense is that ?? One of the stylists a "man" no less washed my hair and he was so rough and laughed when I told him he was being to rough! Then the two other stylists made it seem as if it was no big deal!!! I'm a customer who paid good money to get great service and that is not what I received. He was soooo lucky I didn't send him to hell that day. Plus they need to get their prices straight. I can go in today for one service and come back for another and they still charge me the same ??? How is that possible for different service and sometimes form less work!!! I am so sick of it it's a joke already I am so glad I have found another salon!!! read more

I wish there was a negative star !!! The lady that did my feet was a sweet heart unfortunately the tools were apparently unsanitary and I ended up an infection on my big toe !! Never have I ever caught anything from any salon disgusting read more

Serendipity Beauty Salon and Spa - Nail Salons Near Me - Miami, Florida

My favorite person here is Juan Carlos, he does a phenomenal job on my hair and I always leave happy from the salon. He's funny and very attentive. I have a bob cut so if you're looking to get an adventurous hairstyle, I would definitely book an appointment with him!! read more

I have been going to this salon for a couple of years now and love it. They are staffed with hair care professionals, make-up artist and nail care professionals. Many services are offered and delivered professionally. Clients are received in a friendly manner from the moment you arrive by reception and staff. Throughout your appointment you are offered refreshments, coffee and pastries. Rosi, Hair Care Professional has always and continues to provide excellent service. Your hair is washed and massaged in a way that you do not want to leave your chair! I always leave the salon with gorgeous hair and very pleased. My daughter is also a client and is very happy. I will continue as a customer and have recommended my friends as well. read more

I had a great experience. Michelle did my nails, a fabulous job. They also do hair, make-up, facials... Extremely clean and an modern. I will be back! read more

Rosi Buffone Gell, An absolute sweetheart who's professionalism and skills shows in all her work. I've been with Rosi approximately 7 yrs, and even followed her as she changed Salons. Her expertise with me is Highlights, root touch up (every 4 weeks).Cut & Blow dry. Never has Rosi cancelled an appointment or made me wait. My natural color is black and I've been blonde since I've been with Rosi. No one could tell that I'm not a natural blonde. Yesterday I referred a dear friend and received this text from my friend regarding Rosi. "Love her, Love her, Love her, best hair I've ever had done. Quick, awesome and inexpensive". As to the staff, they are very kind and friendly offering something to drink and cookies. The receptionist is always willing to accommodate my schedule and has even call me back if she has a time that suits me better. Thank you Rosi for being so AMAZING & PROFESSIONAL. read more

I am putting this review because I'm so tired of the bad treatment there. I am a customer of 6 years with Serendipity. I used to go TWICE a week for hair blower, every three weeks for color and highlights, and every three weeks for eyebrows and mustache wax. Also I cut my hair and my son's every two months. Finally, every time I had an important party (I am a top producer Realtor, imagine how many of those I usually have), I used to have also a make up. You can tell I was a very good customer for a beauty salon. When I started to go, it was during the economy recession and they were nice and attentive. They've been always having problems with the appointments (mostly because of the stylist and the previous clients) but you can manage. We always had little (or big) discussions about when mine were; other than when they were the first one in the morning, but you try to ignore it and continue. After all, for me it was convenient because it was close to home and after they treat your hair and face for so long and so frequently, they almost know you as yourself, and then the outcome of my hair looks was ok. The huge problem with them, beside the respect for the appointments, is, as the other reviews well stated, that they treat you as they are doing a favor to you; like you are not paying good money and they are like the red cross international. I'm just going to put one of the many many times that they treated me bad or inappropriate for a customer like me, for you as an example of what I'm saying; but they were so many really. The week before the last Thanksgiving I had a party were I was going to be in the newspaper. I made my appointment a week before as usual, for that Tuesday at 5:00 pm. The salon called me that same day in the morning to tell me to bring cash because their phone system was broken. It took me 20 min to go and pick the cash (for a client of twice a week, how you can not tell her to come and that they will charge you next time, but W/E). When I got there, my stylist Irene was attending another client. When I told her to remember that I had this party she yelled at me telling me that she is not going to loose a new client because of me, and that I was late. The problem is that when you are so loyal and frequent, instead of meaning that they have to be better with you because you cover for sure part of the fixed expenses of the business, on the contrary they see you as no matter what they do, you are not going to leave them. When I claimed to her that my delay was because their system were broken and I need to pass by the bank to get the cash after I left my office, she told me that really she doesn't care and that she will not attend me any more because she has a bunch of customers just like me, and she do not need me. Good for her. I'm not coming back. If a customer that spends between $350.00 to $450.00 monthly is treated that way, imagine what they would do to you if you are not. My stylist was Irene and the wax guy was Juan Carlos which whom you have to beg for him to attend you, and you have to be there the moment that he is ready or at the time that he wishes, whatever is the recipe of the day, because he is very moody. Denise, the lady in the front desk, is always trying to mediate between the customers and the stylists, and regularly she is the one that receives very patiently the complaints of everyone, and I really think she is one of the reasons that they doesn't loose the loyal customers faster, because is too much to bear in an area which you can find a beauty salon literally in each shopping center in each corner of the street read more

I can't comment on their actual work because I never had the chance to experience it, but I can comment on my experience leading up to my appointment. I made an appointment for 6:30 to get a gel manicure for a trip I was going on the next day. I had called the night before to confirm my appointment. I left work early and spent an hour and a half battling traffic to get there in time, which I did, only to be told that my appointment was at 6 because they close at 7. When I first made the appointment I was told they close at 8, which is what I also saw online. I had to call around and find another salon that would fit me in at such short notice thanks to the unprofessionalism I experienced at this place. The salon is nice but I do not recommend it if you want a reliable place to go. read more

I got my eyebrows done here and they came out absolutely HORRIBLE ! I would NEVER recommend this place to anyone ! I didn't realize how bad they were until I got home and took off the make up he you use to fill them in. He was very sneaky about it. The guy took out too much from the middle one was higher than the other and ended differently. In other word he completely destroyed my eyebrows. I would rather have a hairy eyebrows then go to this place. NEVER GOING BACK. I suggest you go to another salon ! read more

Reviews are the best way to share personal experiences with others. I have been a long time client of Serendipity Beauty Salon & Spa, possibly one of their first customers. Since then I regularly schedule a wide variety of services such as hairstyling, highlights, Mani/pedi (to name a few). My experiences have always been very positive as evidenced by my desire to continuously return. My hairstylist, Irene, has my full confidence in her ability to perform professional work. She is knowledgeable as to color and cuts. I'm always getting compliments on my hairstyle everywhere I go! There's an even more important component to this review. I recently lost my husband of 34 years and simultaneously I was also diagnosed with a serious illness. Throughout the course of my devastating grief and my treatment; I've discovered that the entire Serendipity staff has been like family. Their support, understanding and genuine care regarding my physical and emotional health has been extraordinary. Life is based on reciprocal and mutual respect. We earn it rather than demand it. I am very appreciative of their care, respect and willingness to please me. Thank you Serendipity! You can count me as one of your many satisfied clients! read more

I was a customer at Serendipity many, many years ago with a girl that did acrylics. She ended up leaving so I never went back cause she was the only one that did a acrylics at the time. My mom and sister do their nails with Candy and they loved her. My sister drew me back with a gift certificate for a mani/pedi. I didn't have an appointment so I had to wait about 15 minutes. The girl that did my services is Yosmely? My apologies but I honestly can't remember how to spell it. Her pedicure was fantastic and her manicure was great. She told me right away if I feel anything or see anything to tell her right away. I wish their pedicure chairs actually gave massages. I wish the place want so incredibly loud but then again what can you do in a Hispanic salon where almost nobody speaks English. It's pretty cool that they make cafe Cubano every hour or so- twice while I was there. All in all a good experience and it's close to my house. I'll be back. read more

I have been coming here for several years and I am extremely satisfied! Irene does my hair and color and I am always getting compliments. Juan Carlos does my daughter's long hair which he has kept healthy and beautiful. Tiby does a great mani & pedi. They are open long hours and the receptionist always tries to accommodate walk-ins if possible. read more

Rosy Buffone is as far the most proffesional stylist I have ever delt with, she is always on time, her shampoos are amazing, she is the sweetest, and her work is marvelous, something else I would like to say is that the establishment is very clean, and the host makes me feel very comfortable when I walk in, the place is great and I truly recommend ot. read more