Our wedding was last month, so this review is long overdue! We are so happy that we found and went with Serendipity Events! An all inclusive package is the way to go... and it was so much fun working with Magie & Michelle! They made our vision come to life. Our wedding was absolutely beautiful. We received so many compliments from family and friends about the venue, food, decor, etc. It was truly a magical night! Everyone had a great time and really enjoyed the food. Do upgrade to the prime rib station, it was worth it! Everything was straightforward, and the communication was 10000000% amazing. Magie & Michelle are all ears and so attentive. They answered every call, email, text... met with me if I had any concerns or wanted to change something. They truly are so great at what they do... we would've been so overwhelmed without them. We are so sad our wedding is over and we don't get to see them every month! But we do plan on coming back and booking them for other future events! Check out the venue and sign that contract... you'll be in great hands!

The overall experience with serendipity for my engagement party was wonderful. Lior is very attentive, and willing to fix and change anything I requested at any given moment! This meant a lot to me considering how stressful planning can be. The event went wonderful and the views were amazing!!!

Nicky Z.

On Durango and Sahara there is this unreal area called Lakes. All expensive houses surrounding a real Lake. On the begging of that Lake there is a little plaza and this place called Serendipity. All in glass with a beautiful view to lake. It can easily fit ten big round table. It could fit more, but 10 is super comfortable. Upon the entrance on the right side there is a bar, and the rest is empty space. It has terrace which has weird shape but the view is amazing. I wish I came there during the day time I imagine view would be much better. Servers and bartender were super nice and everything is super clean.

Danica Joy I.

Unprofessional, lack of communication, will nickel & dime you until the very end I booked Sept 2022 (8 mo prior to my son's birthday). Everything seemed fine at first. We spoke to the director, Sissy who made it seem like they had their stuff together & had vendors to make your event more affordable/organized. We tried to book later in the afternoon, because I mentioned mornings may be difficult for a 1 yr old's nap time. Sissy mentioned that times can be moved. We booked the day of to ensure that we started a payment plan. I sent detailed pictures & descriptions of how I wanted the place decorated. Linens, balloons, decorations, etc. We spoke back & forth between Sissy & the venue manager, Kasandra. We reached out in March to move our time to what we originally wanted. Sissy had said she booked a wedding after our event so she couldn't give us our original time. No communication to us. We asked if there was any way they could accommodate due to this inconvenience. We were told the only thing was an earlier set up. Fine, I took it. 9 am-11am was our original set up so we requested for an 8am set up. Emails not answered. Phone calls ignored. It's now May & I'm requesting fine print for early set up to be 8am. Nothing mentioned about 8am until days before the party stating this was only a "courtesy" to us and that our proposal stated 9am setup. I think she forgets that she offered us an early set up due to booking a wedding after us. We have no idea where Kasandra is throughout the entire process, but she seemed like the only kind person who cared about the details of our baby's birthday when we first started emailing. We get a call from Lexie, the new venue manager? she was added into our portal May 11th (party starts June 4th). We spoke about decoration details like I had emailed Kasandra about. She scheduled a final walk through w/ Sissy May 18th. During our final walk through I assumed decorations that I have spoken about with her were noted & a sketch of the chiara walls + balloons were complete. WRONG. Sissy was not present at our final walk through. When Lexie met with us, every detail that we had spoken about over the phone was out the door. She kept asking for the same details & mentioned that she must have left her notes somewhere else. When I asked for a draft sketch of decorations of the chiara wall + balloons, she asked if she could just draft one right there & then. Pretty unprepared for a "final walk through". We then looked at the layout & she wrote on the draft layout of where we wanted everything placed. We also requested for the 2 games that came with the venue & borrow 2 easels. After our meeting, I asked if we could have copies of the layout & the draft sketch. She told us she would email it to us. I emailed again to ensure I had everything in black & white asking for details. We got a response from Sissy May 19th asking us to schedule a final walk through. We asked if we really needed ANOTHER final walk through since we just had one the day prior - they apologized for the miscommunication Throughout 2 was, I've tried to finalize colors & balloon organization through email. Completely ignored. Even sent pics to be detailed. My husband had to txt Lexie because that was the only way she was going to respond to anything. Everything we had sent, all the details we had talked with Kasandra about, nonexistent to anyone else. When it finally came to the chiara painting details, Lexie stated she would let me know when she was going to HomeDepot to look at the paint colors. She wanted to FaceTime so I could see the colors. No communication ahead of time. A call out of nowhere as I was driving on the freeway. Again. Apologies were given for not communicating ahead of time & that she wanted to FaceTime me colors, but I couldn't because I was driving. literally LESS THAN 24 HR, we get a text SATURDAY 3:33pm stating that linens are not included. how in the world was this not addressed a whole 8 months?? Can't tell you. But it was being addressed 3:33pm on a weekend just hrs before our event. We addressed the email we sent about linens back in Oct 2022 to Kasandra. Sissy explained it was a "misunderstanding" it would be $18 for each linen per table. How convenient to tell us this on a weekend late afternoon where places close around 5pm. Of course we had no choice but to purchase them for $270. She also tried to charge us an extra $150 for set up and break down of tables at 9pm. We decided to do the set up & break down ourselves. I get it. It's a beautiful facility that is more affordable compared to others. If you want to book with them. GET EVERYTHING IN BLACK & WHITE. ITEMIZE EVERYTHING. Don't use any of their vendors, use YOUR OWN. If you have to use this place, just use them for the space & take care of everything yourself because that's what you'll be doing the entire step of the way - babysitting every tiny thing, constantly reminding them because of their misunderstandings

Rhonda E.

Thank you to Lexie and Einav for making our vision come true! We had a dream baby shower! The decor and tables were set up exactly as I had hoped along with the dessert station cart. The communication prior to our event went well and all questions were answered. The DJ played the music we had went over as well as requests. The food was delicious and the bartender made great drinks. We were overall very happy despite the weather conditions that day. Thank you again for all of your hard work and making our baby shower party a memorable one. :)

Diana May C.

My husband and I happen to be in the area while they had an event going on that was open to the public and at the time I was searching for a venue for my sons Graduation party. The moment I walked in I fell in love with the whole venue, the atmosphere and the view was breath taking, I told my husband this is it! I reached out and got all Sissy's information and from the moment I spoke with Sissy who is the event Coordinator for Serendipity, she has been non stop helpful and very organized, and she's soo on top of her game! I fell in love with her too! I can't thank her enough for all her help throughout the whole planning and process! I love this place! Everything came out soo wonderful and every view and every corner of the place was soo beautiful! I had soo many compliments from ALL our guest on how beautiful the venue was and I would definitely recommend this Venue for any occasions! I would definitely have another party here in the future, in fact I'm already planning for my daughters 18th birthday! We can't wait to see you again Sissy!!! Hope you'll be ready for us! Lol

Kauionalani M.

You'll never find me renting anywhere else again! I had my daughters 1st Birthday Luau here last week and it was such a beautiful experience. I couldn't thank everyone enough for all their help! Sissy is such a beautiful soul and Aunty kept everything clean throughout the night. The bathrooms and kitchen were spotless and always stocked to make sure we had everything we needed. Even when my family accidentally spilled anything, she was on it. The bartender was absolutely amazing as well! She took on constant orders with a smile on her beautiful face! The staffs professionalism, kindness, and help were what made this party run so smoothly. We're a big Hawaiian family, so it didn't take very long to welcome Sissy, the cleaning Aunty, and the bartender into our family! Thank you so much Serendipity Events for the beautiful night to remember! You will see us again soon!

Courtnee A.

We came here for a baby name celebration and it was spectacular!!! The event planners really know what they're doing. The space is beautiful. The staff is so nice The bathrooms were so clean! It's right on the Sahara lakes so it's just beautiful scenery Ample parking

L A Nau N.

The worst experience EVER! I just read some of the reviews and i wish my party could have been amazing! Instead of waking up feeling like I just celebrated the best birthday party with my family I spent several days crying over pictures that were posted in social media because of Sissy and Kassandra's carelessness! How they handled my party and what they did to me and my guest out weighs and out shadows the beauty of the venue itself! Sissy booked my party as the second event being hosted by Serendipity Events on this day. With 4yrs of planning and savings I booked for 150 guest. I communicated and over communicated with both Sissy and Kassandra of my wish list and how I envisioned this day to be. Everything mentioned is everything the three of us talked about, shared and agreed upon in order to make this day amazing! The backdrops. I wanted to utilize everything available to me and for my guest giving them different options to take pictures with me in mind. I asked about the huge wood display in front of the building with the Serendipity Events sign. both Sissy and Kassandra told me that the letters are removeable and can be replaced with "Happy 50th birthday" with my name. I loved the idea so I ordered a 16x20 picture of me from kindergarten to place by the sign for my guest to see as they drive up and walk up before entering the building. Then there is a greenery back drop out on the deck that also displays the Serendipity Events sign. Both Sissy and Kassandra assured me that I can also use that as a backdrop and they can replace that sign with a "Happy Birthday" BUT without my name. I paid for 2 huge number 50 signs to sit right below the "Happy Birthday". On the day of my party both backdrops still had "Serendipity Events" and as pictures surfaced on social media the following day I paid for a personal branding party advertisement for "Serendipity Events". The inside lay-out. The venue is not that big it's very intimate and that's what I loved about this place. I called Sissy and requested a face-to-face meeting to go over the lay-out. I needed a better understanding of how we were going to fit 15 round tables with a DJ and dance floor in mind. I believed the huge glass window overlooking the lake was going to serve as the focal point the front setting of the party. Both Sissy and Kassandra corrected me and said due to amount of round table its common to use the opposite side of the building as the front focal point. Which is the glass window facing the parking lot next to the huge bare white wall facing the entrance open space leading into the building. To fit 15 round table they will have to use the open space in the entrance to accommodate some of the round tables. This will allow guest sitting on that side to see everything going on as the program unfolds on the day of my party. They both suggested that the DJ set up against the glass wall and the cake table up against the bare white wall where we can utilize the projector to have a slideshow of photo memories playing the entire night to fill the space of the bare wall! ALL suggestions and ideas from both Sissy and Kassandra. Instead my party lay-out was absolutely NOTHING we had previously talked about! When my son arrived first thing he noticed was the outside sign still displayed "Serendipity Events" with my picture next to it. Sissy was in the middle of debating with my brother that she was not aware of us having a DJ??? My son called my husband immediately and told my husband that when we arrive DO NOT let mom get upset at anything she sees PLEASE calm her because this is her day and she just needs to enjoy it! Guest are already arriving and its to late for anything else!!! Sissy now placed the DJ up against another bare white side wall with no backdrop and or slideshow to fill the space of the back wall next to the hallway leading in and out of the bathrooms and the doorway to the kitchen! That was my focal point to the front set up of my party. My guest were now facing the DJ, and MC looking at the hallway of guest lining up to use the restroom and the catering team walking in and out of the kitchen. I gave my thank you speech standing in front of this hallway and we all danced with my guest in front of this hallway and lined up at the same time to use the restrooms. As for my cake, I never saw my cake until my daughter-in-law carried it out and placed it on the DJ table for me to blow my candle. Last, I wanted to use the free champagne offered in the contract so I paid for appetizers to welcome my guest with. I also paid for one hour open bar with instructions that this will not be announced and or served until 10pm after my thank you speech so that I may enjoy with my guest. Sissy forgot and served it during the welcoming of my guest. Sissy and Serendipity refuses any type of compensations for what they did. They apologized and thanked me for my feedback so they can better improve service for future clients