We had Comfort Masters replace our furnace and hot water heater recently. First, the hot water heater they installed was a different and cheaper brand/model than what they sold us and was listed on the invoice. No explanation and no call back after multiple messages to them to address the issue. Then the hot water heater they installed failed twice within one week of installation. Very unresponsive service calls. Terrible experience and will never use Comfort Masters again. read more

Completely satisfying experience from start to finish the team of Ross (sales), Dan (supervisor), Jose (tech), installers John Rybicki and Jim Horvath delivered great pricing and installation on a new Lennox Furnace & AC. This team works well together and took the time to explain every facet of the process and all questions that I had. They followed through with the promised plan, installation. 100% satisfied customer. read more

It was time for my maintenance on air conditioner, so gave them a call. They are always courteous and prompt. Angel did a great job and always very respectful of myself and my home. Thank you read more

We got this company by calling Furnace Repair Chicago when our furnace stopped working. Apparently they work together so we had a technician from Comfort Masters come out. He told us we needed a part and that to order the part and replace it would be over $650. We googled the part online and it cost $50. When we inquired as to why the final cost was over 10x the cost of the part he had no response. The technician was also rude and complained about finding parking and was late. This company is not only over priced but is predatory-we expect a markup obviously but this is outrageous. We will never call them again. read more

My system went out and I called Len at Comfort Masters who sent out a technician who recommended a new system which we knew we needed. The techs Neil and Joshua showed up Friday morning and worked until the A/C and Furnace were both replaced . When they left the home was spotless and our new system was explained to us and how to use the new thermostat. A very good experience given these things never go out at a good time. I would recommend this company and staff as a place to consider when the time comes to replace your home heating and air read more

Company sent an expanded crew to install two systems in the same day and accommodate my travel situation. They were punctual, and worked straight through to make sure the project was completed. Quality work, knowledgeable installers, friendly & informative. read more

I reached out to David Hirschfeld on June 18th on unresolved issues with an Lennox A/C purchased and installed by Comfort Masters Service Experts. He said he would personally come out with a service technician to address problem and someone from office would call to schedule appointment. I did not receive a phone call. I followed up with BJ Canning at the beginning of the next week. He also assured me that he would personally accompany a service technician to my house to diagnosis issues. He set an appointment for Thursday, June 27th at 4pm. It was a NO SHOW (or call) for BJ or Technician. Once again, I called and spoke with BJ Canning, General Manager, and I was scheduled for an appoint on Wednesday, July 3rd. Another NO SHOW. NO SHOW for service is how they set their bar for standard of excellence. They take your calls and continue to show blatant disrespect but continually making appoints and not sending technicians. I am tied into service because I purchase A/C through them so would not recommend this company to anyone considering a new A/C system. read more

Woke up on a Friday morning with no heat. Called Comfort Masters first thing in the morning. They got someone out right away and had us up and running before the end of the day. When we had question about our new thermostat, they sent someone over to help us learn how to use it. They also emailed us a rebate and happily took all my phone calls on how to get the rebate to work. We are very pleased with their work and the extra effort they put in to get us up and working. I would recommend them to anyone who need a good HVAC business. read more

Your tech needs to learn how to talk to people. The tech was extremely rude and talked down to us. The guy seriously needs an attitude adjustment. I'd think about using some real pros who are punctual next time. read more

We own several properties and this is our third HVAC purchase with Comfort Masters, so that should tell you something. We always work with Dan Brown and/or Will Green. They're respectful, helpful, professional and straight-shooters. Service calls are on-time and thorough.Third time and not a single issue? That's rare! read more

Dishonest, not professional at all and only seemed to have slightly followed through with minor repairs from install techs because I still needed my a/c vacuumed and started up. I can't believe they are partnered with Costco, I will most definitely let Costco know my review since I wasn't Able or sent a survey review for their install and overall work. Brand new install both heat and a/c $$$ I'm at Costco all the time I gave them a shot because the reps at Costco are great guys but techs and managers suck. I will never recommend them ever. read more

We had a problem with our air conditioning today-it just stopped working. We called Craig from Golden Seal and he had a tech at our house within hours. Dion, the tech that came out was Excellent! He immediately put on shoe covers before walking on my carpet (which I totally appreciate). He checked the unit inside and out, and expertly came up with a fix to get us up and running again. He thoroughly explained the problem, and our options and then patiently answered all of our many questions. Golden Seal will definitely be my go to for any future problems thanks to Dion's excellent customer service! When I need a new unit they will be getting my business! read more

Definitely recommend them! Original installation, in 2014 was awesome. Couple years down the line...we had issues with their customer service. I wrote an appropriate review and immediately, the GM, Dave called me. Besides offering a sincere apology, he got directly involved with our case; assigned a couple of his resources to fix our issue. It took the technicians couple more visits to replace a faulty part, but they got it done. Dave followed up a couple times over the next few weeks to make sure the systems were working without issues and as expected! Since then, we've not had any issues. It is a company that wants to do the right thing. Their technicians are very capable. I'll definitely go with them again! read more

I had Comfort Masters come out for a standard AC cleaning/maintenance check in April 2018. During the cleaning, the technician mentioned that the AC disconnect, which is only handled by the technician, broke and had to be replaced. I asked that they replace it, but he quoted me a price of $250. I obviously didn't pay this amount and called the Comfort Masters supervisor, who came out to my place the following week and instead quoted me a price of $150 to fix it. I reluctantly said how about $100 and he packed up his equipment, and I haven't heard back from him or Comfort Masters since. I even contacted CustomerService@serviceexperts.com and I still haven't heard back from them. Terrible and costly experience. read more

Hi folks, I used them to service my furnace at therental property and I was very disspapointed! I have a furnace which is about 2-3 years old and it is still under warranty. The furnace stopped working and I called them up to get an estimate. They showed up an hour later but they did call that they were running late. They diagnosed it as a bad blower motor and notified me over the phone. The tech told me that it will take $700+ to change the blower motor and he has a replacement motor and motor mounts with him in stock. It sounded expensive and I told him that this unit might be under warranty. I told him that I need to look up if this unit is under warranty and he told me that he didn't have time for this and it was not fair to him that he had to wait there for me while I lookup the warranty stuff. I was fumed by his comment and told him that all I need is 10 mins to look this stuff up. This is the least he can do while he charged me $89 for diagnostics. I told him that $700 is a lot of money for this small furnace but he insisted that it will cost me that much. While I was looking up the info, he called me few mins later that my furance was under warranty and it will cost me $300+ to get it replaced under warranty. I endedup going the warranty route. Bottom line,these guys are crooks and tried to charge me $700+ and selling me a new motor instead of looking to see if my motor was currently under warranty which ended up costing me $300+ I will stay away from them. read more

I emailed the Customer Relations Specialist as instructed a week ago and never heard anything back. ¯\_(ツ)_/¯ I give up. read more

I highly recommend Roy, serviceman extraordinaire at Comfort Masters Service Experts. I request him by name because Roy arrives on time, explains what needs to be done, then does a thorough job of repairing or maintaining our HVACs/humidifers. Roy is smart and diligent so you too should ask for him by name. read more

Update to my 1/14 review. After contacting the Better Business Bureau, I received the refund. In the manager's response, he promised that I'd receive $100 to go out for dinner as a way to make up for all of the trouble. Never received it. read more

Update to my previous review. Per their word, Golden Seal did reach out to investigate what happened and went way beyond expectations to make things up to me. Once bitten, twice shy as they say but I will at least be willing to give them another go. Something I wasn't thinking possible just a short while ago. Hopefully, I'll be able to write a 4 or 5 star review for them in the future. read more

The sad saga continues. I started my A/C and it ran, but it got HOTTER inside than outside despite it running. The condenser outside blows out cold air instead of taking the heat out of my house. That is not right and I am not a HVAC tech! I called and Service Master has no record of me or the 15k I spend with them. Finally I had a manager come out to say i was a pound and a half short of coolant! it's a new unit and has a leak, or, they didnt do it right from the beginning. A leak on a new unit? I cant help but think I got a refurbished unit they called new. I get a lemon unit. Now, the manager i was working with and felt like i was making progress is no longer with the company 3 days after he said he'd take care of everything! So i get to start over. I tried the GM and am waiting on word from him but not counting on it. I had my HVAC buddy over and he confirmed the unit should not have a leak and it's the wrong size (too small) for my house. So i got sold a small unit which has little hope of cooling my house. On top of it all every time I call them they have no record of me. I have a 10 year service contract with them and they have no record of it (since i paid already, it disappears!). I concede. I admit I made a big mistake but can't give up. I know the GM won't call back. I know what he promised me before is false. I will get the same story if we do talk again. Therefore i have no choice but to contact Costco. That is where it all started. Costco is my next stop. They need to know what type of companies they let peddle under their roof and maybe, just maybe i won't lose the $15k but I have a bad feeling I am going to have to pay another 5k to have someone put in a unit that works. fwiw.... read more

We're completely unreliable and even after calls telling me they would take care of the situation and make it right, NOTHING! They send cards for me to have them service the equipment and I'm amazed they think I would want them anywhere near it. read more

This is a bad HVAC co .They will rip u off.The prices r higher then everyone else.Go somewhere else.

Very pleased with knowledgeable service technician. Highly recommend Zach. Polite, informative, well-trained! Thank you very much.

We went through Costco for our new system and we are very happy with the outcome. From the sales guy (Ross) to the installers (Mike S and Adam) very professional - (will request Adam to come and charge our new air conditioner in the spring). they took care of our stuff and worked until the job was finished. We have a sense of peace with our new furnace, whole house humidifier and air purifier. No wonder Costco chose them! read more

Although they had to reschedule my original appointment they fit me in on my schedule. AJ the service tech was very professional and informative during the visit read more

Scheduling was fast and within my time frame. Roy is the best technician I have ever had. If you want the job done right the first time with no high-pressure sales pitch, ask for Roy. He explains what you need or might want to consider without pushing the panic button like some technicians in the past. He is also very polite & professional, but friendly. read more

Terribly disappointed that I have not received the $900 in rebates promised to me for our10/25/17 furnace and air conditioner installation despite repeated phone calls to requesting the rebates. I have not even received promised return phone calls. I've called almost weekly since 1/4/2018 but I still have not received the rebates. Be wary of any promised rebate. read more

These people have cancelled two appointments. We received 16 hours cancellation notice for one and no notice for the other. Uncle! We give up. read more

All good! Ross was a very informative salesman and earned my trust by recommending a cheaper system than I initially thought I may need. Juan, Jim, John and Ahmed spent the day installing two new ACs and one new furnace. They did a great job and left the place like they were never here. Very friendly service and provided helpful recommendations to work with my new systems. They even fixed up my existing furnace with some new gear to pair it perfectly with my new systems at no cost! Thanks! One edit - Nick showed up to fix a problem with my existing furnace a few hours after installation. Extremely knowledgeable guy and 100% customer service. Fixed the issue without charge. read more

Horrible! Do not use, we did there service plan. Every visit to our house was a waste of time and money! Customer service and emergency service is awful and unprofessional! We ended up calling another company Louder Brothers who fixed our last problem in a timely manner. read more

Like many other reviewers, I had three different service appointments when no one called or showed up. The company is apparently on another planet because they tell me that they left phone messages but those calls are not to be found on my phone. A week ago I scheduled an appointment for this morning. I just called and was told that there was nothing scheduled. I've had enough--I'll find someone more reliable for the future. read more

The team responded to our emergency call and had a technician at our home within 24 hours. Roy, the technician, thoroughly assessed the situation, kept us informed of repair costs and got the job done quickly as we were paying for labor by the hour. Greatly appreciated their promptness and Roy's expertise. read more

We count on Golden Seal to maintain our HVAC. They are great about keeping us on schedule and informing of when they will arrive. This helps me plan my day!! They seem very knowledgeable and efficient. They are friendly and polite. I appreciate their responsiveness when we had issues - quick to help us resolve things. And during Preventative Maintenance visits always keep me informed. read more

My wife and I had a terrible experience with these people. We live in a condo unit and we learned that we need to replace the condenser unit and coil altogether so wanted to at least get it looked at and get an estimate / quote. My wife initially scheduled for an appointment for anytime in between 5-8PM arrival. My wife calls during the day once more to make sure someone was coming out to consult with us, and they tried get her to 'cancel' her appointment because it seemed like their technicians were running behind schedule, but at the end of the day, they said someone will come visit during the agreed timeslot. I leave work early to make sure I am there, and NO ONE shows. NO HEADS UP CALL, NO ADVANCE NOTICE, NO UPDATES, NOTHING. If they want business, they should earn it. I will never, ever consider them and recommend against them for anybody I know that might be in the same needs. read more

In July, 2015 I put out a request for bids for the replacement of my 30 year old furnace. I was focused on Lennox products. I received a quote from Jeff Melton at Service Experts in STC. They offered the most thorough proposal of the seven proposals I received. They were not the cheapest, but Jeff walked me through every detail of what they would do and even had photos of a similar installation so I could get an idea of what the finished product would look like. The day of installation they came on time, completed the replacement in a reasonable amount of time and cleaned up completely after they were done. We did encounter an issue with getting the proper thermostat, but in the end that too was resolved to my complete satisfaction. I'd recommend this company and Jeff Melton to any of my friends. I am rating it a 4 star only because it's September. Next April, if all goes well (and I think it will) I'll raise my rating to a "5". System worked flawlessly. Definitely recommend Jeff and golden seal. read more

Zach was on call and came to my house ASAP at almost 10pm at night. He was very professional and friendly, and even went out of his way to show me how to use my own meter to check the status of my electrical units. He went above and beyond my expectations. Highly recommend Zach and this company! read more

Roy did a great job and really went above and beyond servicing my air conditioner and furnace. Both were difficult to access but instead of rescheduling (tough with my schedule and a tenant in the unit) he made it work and took care of everything. He was very easy to work with and patient with my questions. read more

Honest is the first thing to discuss when talking about this company. I have recomended them to many of my friend and buisness relationships. read more

Ugh. Don't waste your time. No one showed up for a scheduled appointment and when I phoned to check, I was told that appointment times are general and their estimators show up when they can. Not a promising sign for a business who pure putting in charge of heating and cooling your home. There are too many other reputable companies who follow through on an appointment to bother with these people. read more

Horrible service, I would give zero star if i can. I found them through Costco. They broken our AC while changing the furnace in winter. We figured out this later because we turned down their AC offer. We don't know this because until next summer because who use the AC in chicago winter. I called their customer service about this. They denied this and yelled at me : your furnace was out of warranty. They can't do anything. For gold sake, I just changed the furnace with them 3 month ago. And moreover, they intentionally left one water valve open. The water kept running until the city told us our water bill was 300 dollar for one month. What kind of company is this? No ethics and treat their customer with no respect. I will call Costco to inform them on this as well. read more