As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

DO NOT USE THIS COMPANY…read more We hired 781 Plumbing to fix a toilet but the problem was not properly diagnosed or fixed. We ended up with a $6200 water bill (~10x our normal bill). We ended up asking a technician from the city to detect the problem since we thought it might be an error on their part. All it took was a new flapper to fix the problem. Since it was such a simple fix, we decided to check if Viacheslav Vlasov (owner of 781 Plumbing) is properly licensed. He is not. Not only did his license expired in May 2016, he was only an Apprentice Plumber, which would require the supervision of Journeyman Plumber or Master Plumber. We will be taking legal action against him.

I had hired 781 Plumbing to install a hot water heater. The man who came was the same one I had…read morewanted to avoid. He was rude and ignorant the first time. My son was being taken out by ambulance, and I asked him if he could wait a second; I was having an emergency. He insisted that I sign it and asked him to wait on the porch until they could get my son out. He tore up the paperwork and implied he didn't need this drama. I called the office and spoke with the owner, and he explained that he sent the same man as before and how ignorant and rude he was during what was happening. The owner said this was to much drama, call another plumber. I am reporting them to the Better Business Bureau.

I couldn't be happier with the service I received from Vasi Refrigeration! They replaced my old…read moremini-split system after it stopped working and installed a new Mitsubishi system, and the difference has been amazing. Razvan was friendly, professional, and knowledgeable from start to finish. He completed the installation neatly, worked efficiently, and paid attention to every detail.

best repairman around. Doesn't upsell. Will do exactly what is needed to get the job done. Happy to…read moreexplain the process too so I learned a thing or two.

I've used Boston Equipment for years and they're always very responsive and provide outstanding…read morecustomer service at fair & equitable prices.

What do you do when it's the middle of January and your heat stops working in your new house and…read moreit's your first winter there and your first time being a homeowner? Well, first, panic. Then do a quick, deep, frantic search for a reputable heating service at 11pm, which I didn't think existed anyway. Turns out it does, and our experience with BESC was the best we could have asked for. Emre showed up the same day I called, on time, was patient, friendly, and thorough. The man takes his work seriously, tries to problem-solve from all angles, and didn't leave until the issue was fixed. Plus his services are affordable, so we signed up for a twice-a-year subscription to come back and check our heating and HVAC before summer/winter. Thank you Emre!!

This is the first time I've ever written a review and i feel I had to share this…read more I had a complicated situation with a very old central AC system and Adi Rai of Presidential really came through for me! It took him a lot of extra time and effort to retro fit my old system and he did it perfectly and at a very reasonable cost. He saved me a LOT of money and my updated system is working perfectly. He made an extra effort for me knowing my budget was tight and he had to do all the work in our recent major heatwave! I can't saY enough about this guy and his co-workers! Clearly I highly recommend Presidential!!!

I would have to say this was one of the best HVAC experiences I've ever had out of the 21 projects…read moreI've worked on through the years ADI the owner went above and beyond his call of duty to help us get through the project. His prices were amazingly reasonable and he was very informative regarding the product as well as the rebates that were available to me. There were other companies that were available to do the project but he saved me thousands of dollars I cannot say anything bad against this guy because he really did his job the right way

Showed up soon and saved my toilet! Very good! Thanks again Narrow Way Plumbing for good work!read more

Naren and Lucas were fantastic! They helped me with a leaky garbage disposal and a sticky toilet…read morehandle. I was able to get new parts for the inside of my toilet too. It was great! They were prompt and very knowledgeable too. The front office answers the phone promptly and professional too! Thanks again!

We didn't hire Tim but he worked with the contractor we hired for a bug renovation. He replaced our…read moreentire heating system and added central air. 2 years later and the AC isn't working. We called another plumber to take a look who told us the system was installed incorrectly and the refrigerant is completely drained. It's going to be $3k to fix. We reached out to our contractor who insisted we let Tim take a look. It took days for Tim to even call me. Then he said he'd clear his calendar to take a look. Now it's been 3 days and still haven't heard a word. He doesn't keep his word and doesn't do quality work. Unrelated the reason I'm posting this review but at the time of the install we chose to go with two separate condensers which is more expensive. We came home to find out he'd decided to do one without telling us. Had to cut out part of my closet to do the vent through the second floor. My clothes were thrown all over my bed and most things ruined because of the dust. On top of that no one said a word to us about cost and we had to ask for them to lower the price based on other honest quotes we'd been given. I do not recommend.

Alfred has now bailed me and family out of 3 major jams in the past 18 months. The first was when…read morethe plumber that I had hired (or so I thought) didn't show up for a kitchen remodel. I got New Age Plumbing's number from a friend and Alfred was at my house that afternoon to check out the job and he started the following morning. Alfred's quick response made it possible to keep my remodel on schedule. Several months later our hot water heater blew a massive leak at 8 pm on a Saturday, Alfred showed up Sunday morning to install a new heater and haul to old one away. Finally last night the faulty gas valve on the same hot water heater failed and Alfred was here this afternoon replacing the valve, when hot water heater manufacturer was going to make me and my family wait until next week for a repair. I have nothing but good things to say about these guys. I would recommend them 100%

I highly recommend calling Mike for any problems with your HVAC system. My AC broke and was blowing…read morehot air in the peak summer heat. I contacted Mike and he came out the very next day. He took the time to explain the problem and the system to me. It turned out our system needed to be replaced. He gave us a very fair and reasonable quote. They were very efficient and replaced our unit in one day. He was VERY honest and fair during the entire process. His price was more than reasonable and very competitive. Overall, a great, reliable experience. Highly recommend.