Highly recommended. Sadegh repaired our AC system after another HVAC contractor told us we needed…read moreto replace our system to the tune of $16,000. He exhibits the rare combination of knowledge and integrity. Thanks, Sadegh.

BEWARE of Albortz: **Sabotaged my HVAC to Create Repeat Business**…read more If you're in the market for HVAC services, I strongly urge you to steer clear here. Over the course of a couple of years, I've encountered multiple incidents that seem to point to deliberate sabotage of my heating and cooling system. I also have PROOF in my pictures. I'm somewhat handy, and if I was not, I would have been taken advantage of even more. Here's my story: **Incident 1:** It all started when my AC unit broke down during a heatwave. I had a newborn at home, so I needed help fast. Despite being on the pricier side ($500 for the visit), they were the only ones available quickly. The technician "fixed" the issue and tried hard to sell me a brand-new unit--despite the fact that my current one was still functioning. I brushed it off as a sales tactic. However, when the weather turned cold, I realized my **heat wasn't working**. I'm a bit handy, so I took a panel off to inspect the unit, and what do I find? The **gas line had been turned off at the panel**! It's important to note that the heater worked just fine before this service, so the only possible culprit was the technician. Had I not caught this myself, I would have likely been convinced that the entire system needed replacing--costing me even more money. **Incident 2:** Later, I did end up getting a new HVAC system (from a different company). However, my diverters (which control airflow) stopped working, blowing a fuse. Once again, no one else was available, so I had to call Alborz again. I was skeptical after last time, but thought maybe it was possibly an accident... This time, I was on high alert and watched him closely. He fiddled around and had me go check the thermostat downstairs while he "worked on the unit." Reluctantly, I complied. Sure enough, when summer arrived, **the AC stopped working again**. **Proof of Sabotage:** After some investigation, I discovered the technician **deliberately disconnected a wire** in my unit, which is why the AC wasn't working. I have photographic proof showing the disconnected wire and the work area, demonstrating this malicious action. --- **Final Warning:** It's clear to me this company has a pattern of **sabotaging equipment to generate more business**. These aren't simple mistakes; they're calculated actions designed to mislead homeowners into believing their systems need more work or replacement than is necessary. If you're considering hiring them, think twice--you may end up paying more than you bargained for, both in money and frustration.

My old water heater began leaking and I needed someone to come and replace it. Nate responded to…read moremy inquiry on yelp. We talked for a few mins, I sent him some photos of the old tank and he quickly provided an estimate to replace the hot water heater at a fair price. We scheduled a time for the installation. He showed up within the window, was friendly and knowledgeable, clearly explained the process and completed the work in short order. The estimate and payment process was frictionless. The old tank was fully drained and removed. The new tank was quickly installed and connected. I would highly recommend Bay State as a first call for hot water tank replacements.

5/5 would recommend Bay State Heating & Cooling! Asked them to come out and look at a plumbing job…read more Nate was incredibly nice, friendly, and good with communication. He finished the job relatively quickly and was very knowledgeable, pointing out potential future issues to look out for. Would definitely use them again!

5 stars for Technician; 3 stars for Customer Service (only because they were nice): After paying A…read moreLOT of money for a whole new HVAC system, I was hearing a noise, so I placed a service call on a Wednesday and was able to get an appointment on that Friday. Service technician Greg Martin was OUTSTANDING, explained everything in detail and was a true professional. I will specifically request him in the future, if needed. (Noise was just the pump working extra hard on these hot days) However, Customer Service (over the phone) promised an 8AM-12PM appointment and my tech arrived at 2:30 pm because they sent him somewhere else first. Although CS very nice each time I called, I had to call 4 times asking where my tech was. I believe on my 2nd call I was told Nicholas would be there by 12:00 PM. On my third call I was told 2 PM and my tech was now Greg. Therefore, I asked "So, at 2 PM when I have to call back, are you going to tell me he is stuck in traffic?". I was assured he would be there by 2:00 PM. Not the case and when I called back at 2:00 pm, lo and behold, I was told he was stuck in traffic. Get your stories straight customer service!!! Don't tell your customers falsehoods to get them off the phone!! Wondering who is going to pay my wages when I had to take the whole day off??? I did get a call from Corporate apologizing but only after I called my initial contact complaining. Corporate also stated they would address training issues to ensure this doesn't happen again.

James and all the guys that came with him were top notch. They strived to get the job done in the…read morepromised time frame that the "salesperson" promised as a one day job. Because the "salesperson" ordered the wrong size boiler Jim was honest and upfront about it being difficult to complete in the promised time frame. But he and all the installers worked their butts off to get it completed in 1 and 1/2 days after thinking it could take up to 3. I cannot say enough about the install team. Amazing professional guys who went above and beyond to complete our job. The "salesperson" on the other hand kept telling me how he's been doing this for 14yrs but yet ordered the wrong boiler and also did not inform the install team about the difficult access. Overall, extremely happy with the install team not so much with the "salesperson".

OK... Another Friday afternoon... 1500hrs…read more.. New England summer... Let's start with one word: HOT. Like, really hot... Now, add some modifiers to that: scorching, sweltering, and searing. And for good measure, let's add some apropos meteorological catch phrases: hazy, hot, and humid heat wave... By now, you're starting to get a picture. Let's add some more contour, brightness, and shape to the visual... During one of the most oppressive hot spells of 2024, our air conditioning unit died on us, totally passed from nature to eternity. Not pretty... We called around. We got on the world wide web. We scoured social media. We flashed the Bat-signal. We did everything short of sending out morse codes, faxed distress letters, and telegrams via Pony Express. Desperation setting in... Then, we call Cardarelli Plumbing and Heating of Quincy. Joseph answers. He tells us he doesn't do window AC units but knows a handyman named Richard who might be able to help. Joe also says he'll call Rich immediately when we hang up... Thank you, Joe... 1800hrs... Rich calls. He asks pointed questions about what we need and promises to call the following Saturday morning... Rich came by with his teammate Michael and installed our window unit and a few other handyman jobs. Good fortune... Fast forward to Saturday night live. (Lite humor there.) Temps are cool now. I'm kicking back watching the Red Sox comeback vs. the Dodgers of Los Angeles and counting my blessings. Life's good... If you need a handyman from Wareham to Bridgewater to Braintree to Quincy, Massachusetts, call Rich 857-261-8886. Thanks again, Joe of Cardarelli Plumbing and Heating. Appreciate the assist in finding Richard and Michael. Appreciate you... You're the best... In short... It all went very well and I'm very happy with the results. Joseph was a godsend. Rich and Mike were polite, friendly, and timely. You all take your work seriously, and it shows. Lastly, Rich gave me such a fair price and was so accommodating, helpful, and eager to please that I paid him double. And that's that. (Insert happy face here.)

OK... Anothee Friday afternoon... 1500hrs…read more.. New England summer... Let's start with one word: HOT. Like, really hot... Now, add some modifiers to that: scorching, sweltering, and searing. And for good measure, let's add some apropos meteorological catch phrases: hazy, hot, and humid heat wave... By now, you're starting to get a picture. Let's add some more contour, brightness, and shape to the visual... During one of the most oppressive hot spells of 2024, our air conditioning unit died on us, totally passed from nature to eternity. Not pretty... We called around. We got on the world wide web. We scoured social media. We flashed the signal. We did everything short of sending out morse codes, faxed distress letters, and telegrams via Pony Express. Desperation setting in... Then, we call Cardarelli Plumbing and Heating of Quincy. Joseph answers. He tells us he doesn't do window AC units but knows a handyman named Richard who might be able to help. Joe also says he'll call Rich immediately when we hang up... Thank you, Joe... 1800hrs... Rich calls. He asks pointed questions about what we need and promises to call the following Saturday morning... Rich came by with his teammate Michael and installed our window unit and a few other handyman jobs. Good fortune... Fast forward to Saturday night live. (Lite humor there.) Temps are cool now. I'm kicking back watching the Red Sox comeback vs. the Dodgers of Los Angeles and counting my blessings. Life's good... If you need a handyman from Wareham to Bridgewater to Braintree to Quincy, Massachusetts, call Rich 857-261-8886. Thanks again, Joe of Cardarelli Plumbing and Heating. Appreciate the assist in finding Richard and Michael. Appreciate you... You're the best... In short... It all went very well and I'm very happy with the results. Joseph was a godsend. Rich and Mike were polite, friendly, and timely. You all take your work seriously, and it shows. Lastly, Rich gave me such a fair price and was so accommodating, helpful, and eager to please that I paid him double. And that's that. (Insert smiley face here.)

Through the years, I've been pleased with Back Bay Mechanical. Even recently, Chris, the technician…read moreknew what he was doing, took time to assess the situation and to solve problems. Additionally, he was pleasant, polite, thorough and professional. That said, when I received my bill, I was stunned by the exorbitant cost, $535.00, that BBM charged for a thermostat which can be purchased online or in stores for $385.00 less than what I was charged. (plus there was an additional $149.38 installation fee) [Best Buy and Walmart $139.99, HVAC Home Safety $131.50, Amazon $149.99 } Prior to my appointment, my thermostat had not been working properly so, in anticipation, I purchased one exactly like the one I had. But later, based on conversations with the technician and my neighbor, I switched to the Honeywell T6 . When I received my bill, I was shocked to see a charge of $535.00 for a thermostat that other websites charge no more than $150.00. Through phone calls and emails, I requested BBN adjust the charge. Crickets. In short, I think paying $535.00, a $385.00 or more markup for a $149.99 thermostat, is usurious price gouging.

We had our rooftop HVAC unit replaced. It was a pleasure from the quote, communication with the…read moreoffice and specifically with the install team. They ran into a few surprise issues from the existing install and they spent the time to work the problem and troubleshoot to make it all work without needing to open new holes in the walls or ceiling. Everyone was incredibly professional and the job came out great. I will be calling them for all future HVAC needs

Great local business. Offers automatic oil delivery so you don't need to worry about running out of…read moreheat during the cold winters or going out to check the tank yourselves. They somehow always know exactly when to fill. They also generally have great new customer deals to help protect your heating system and tune it up for the season. Customer service especially has been stellar! Always happy to help whenever I contact them, I highly recommend giving them a try.

Everyone near Waltham, MA should use Genove! I can't say enough good things about this company!…read moreOwned a home in Waltham with oil heat for almost 10 years and wish I found them sooner! Called them last year to perform yearly maintenance on an old oil tank and furnace in a crawlspace and they did great work and gave great advice! This is a business you can trust! This year when our furnace stopped working mid December: Called up Genove right away and they had someone out the same day to try and help us! We knew the furnace was on the last of its nine lives so Richie came and took a look and let us know our options! He's super knowledgeable and let us know about the Mass Rebate program to save us money! We chose to go with a new electric heat pump over just replacing the furnace because our air conditioning unit was older too and we wanted to get it all under control! This was a pretty big job that required them working in a crawlspace that you can't stand up all the way in which we are very grateful for their hard work! Richie and the rest of the guys showed up early worked with our schedule and really went above and beyond to fix our heating trouble! He also recommended a great electrician to upgrade our electrical panel and take care of the electrical components of the work! It was a seamless job and was great that both entities were familiar working with eachother! Everything ran so smoothly! Armando was great to work with in the office when it came to the proposal and payments as well as getting all of the information needed to submit the Mass Save rebate information after the work was complete! What should have been a very stressful situation quickly became a lot easier when dealing with these guys! They really know their stuff! They were able to get all of this work scheduled before the end of the year to help us out with the rebate and gave us a great heating system for the new year! Look no further for your next HVAC company! Hire these guys! Real people! Experienced! Super communicative! Hard working! They did everything they said they would do! Can't recommend them enough! Thanks Richie, Armando and Team!

I've had Brendan here a few times for shower repairs, H/W heater replacement, and garbage disposal…read moreinstallation. He is FAIR and won't sell you something you don't need. Great advice giver and is both professional and reliable. Treats customers with honesty and will shoot you straight on what's needed as well as what options are available price-wise. I will continue to use Brendan as my plumber.... no one better. HIGHLY RECOMMEND !

MY PLUMBER RETIRED SO I NEEDED A NEW RELIABLE SERVICE PROVIDER FOR MY TENENTS AND MYSELF…read more When I interviewed Brendan I got a good feeling. He is serious about the service he provides. I have used him 4 times and he came through all 4 times. If he says he will be here he is. He will not overcharge and his work is neat and clean. I got lucky!

Vaughan Plumbing was once again amazing and 5 stars !!! I…read morehad a sink faucet emergency this time. They were here in an instant, and they had all the parts needed even the faucet. They performed excellent quality work in a very short time. The gentlemen were very kind, professional and extremely pleasant to work with. Saved my day again!! Thank you again Greg, and Vaughan Plumbing!

I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for…read more- because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache.