Paid them $15k for home surge protection. Stormed last week everything blew. TYLER came out, told me most damage would not be covered, but some would. I was supposed to hear back from him. Almost a week later, despite repeated calls, no response. Todd and Tyler, shame on you for having Summer, who answers the phone, send me a text message! Booooooo Update, summer says she's a manager and SHE won't allow me to talk to anyone but her because I berated her ... that's what happens when you don't respond to someone who has paid you $15 for work that wasn't properly completed and resulted in ower surge damage to my house in excess of $10k. Oooo, tech is here but Summer threatened to send hom away when I asked for a written list of what work he was told to do. Hello, it's called documentation read more

Service Today! - This is how they left the circuit breaker. - Heating & Air Conditioning/HVAC Near Me - Bloomington, Minnesota

Simply put, I do not recommend them. They say the right things, but then leave you hanging when support is needed. The job was to install a Rinnai RXP199i unit with the WiFi module. The only part of the job that went OK was the installation of the unit (the bare minimum) . Once installed, it became clear that they did not know how to install the WiFi module for the unit, nor that the control panel that came with the unit was in fact the recirculation controller that came with the unit. I watched 3 different technicians be completely at a loss on what to do, and all left the job (in 2 different visits) without a clue of what to do. Then the company stopped responding to all attempts of communication (text, email, phone). I ended up looking the installation up on YouTube and found a multitude of videos that explain the 5 minute job this was. The second issue came when the rebate that is offered for installing this type of heater was rejected because the company failed to include the model number on the invoice. Again, the company continue to ghost every attempt of communication and have completely ignore the request to update the invoice. For a business that reportedly prides itself in having been founded understanding the importance of treating the customer with respect and honesty, this has been an epic fail in service. read more

I used them a year ago and then was naive enough to believe them when they offered a "free" follow up inspection. My home suffers from a lot of DIY fails from the prior owner, so I wasn't surprised there was a small electrical issue. That was going to be a $400 fix. I decided to go with that. Then, of course, that didn't fix it. But it could be fixed...for $8000 (the "least expensive option"). I balked at that and suddenly the manager had a $1000 option. Imagine that. I decided to agree to schedule that. After he left, I had doubts so I called a friend who knows a lot about electrical. They told me the repair was nowhere near as necessary as it was portrayed to me and that the $1000 was well over reasonable price. Imagine that. I called the next morning to say I was not going to schedule and that I hade noticed they already charged my credit card for a service I said I would do but had not even scheduled. That felt inappropriate to me. The person on the line didn't seem to care. She said it would come off "within 30 days." I reached out several times to speak to a manager and got no response. Oh. And they also crap talked work done by another company and said it was an emergency. When I asked for details so I could speak about the issue to the other company, it was suddenly not an emergency issue anymore. Nice. This company will never again get my business and I have already told this story to everyone I know in the cities. Do not hire them unless you want to get ripped off. read more

Service Today is no longer in business as of November 2024. Their website https://www.servicetoday247.com is no longer functioning. Their automated voicemail at 833-838-6748 still answers. I called their old number 651-369-6482, and that forwarded me to a company called Legendary Home Repair. The customer service operator, Maggie, was very professional and helpful. I booked an appointment with Legendary Home Repair for tomorrow. read more

AVOID AT ALL COSTS. They run the no estimate until we are at the house scam, and use high pressure sales tactics to get you to buy stuff you don't need and grossly over charge for what you do need. I'm sure it works, as they are at the home already, and desperate people fall for it. They push a $26.99 A MONTH FOR minimum of one year worthless membership, and tell you what a great deal it is, that you can save that amount right on the first job. I was only looking for a 40-gal water heater installed. They guy pushed hard for a new water softener, tried scaring me about everything breaking, wearing out, and he couldn't guarantee a long life of the new water heater without the ADDITIONAL softener. I told him I was not interested, but he pushed and pushed anyway. He also told me 'by code', the size of my gas line to the water heater was way too small, and also needed to be replaced. So the clown eventually gives me both estimates... $6,294.33 AFTER a $611.10 discount if I sign up for the membership for the water heater and water softener (that I never asked for)!! Holy crap. The estimate for the regular old 40-gallon water heater was a shocking $3,311.45 (again after a $321.50 'discount' if I signed up for their $26.99 a month membership). Oh HELL NO... I had a few choice words for the guy, and sent him packing, knowing this was easily more than DOUBLE any realistic charge. I ended up calling a Mom and Pop plumber that I saw recommended on my local Facebook Neighborhood page. They were extremely nice on the phone, gave me an $1500 quote over the phone, showed up on time, zero upselling, did the job quick and professionally, with a pleasant repairman, who charged exactly what they quoted one the phone the day before. This repair person also said my gas line was already up to code, looked fine, and there was no need to replace anything. RUN LIKE HELL - AVOID SERVICE TODAY! - Located at 490 Villaume Ave, South St Paul, MN. read more

I do not recommend this business. They use their annual service contracts to upsell customers on unnecessary repairs. We were told that the capacitor and blower motor on our (still under warranty) furnace were no good and probably not going to survive the season. They also told us that the return vent was too small causing the furnace to overheat. Their recommendation? Replace the entire system with a brand new furnace. When I got a second opinion from Standard Heating, without telling them what I was previously told by Service Today, they did all the same tests and told me that absolutely nothing was wrong. The only good thing I'll say about Service Today is that they arrived on time and did do thorough work on servicing the furnace. Needless to say we won't be using them again. read more

I needed a plumbing repair, so I scheduled an appointment with Service Today. I made arrangements to stay home from work for the appointment. They called on the day of the appointment to cancel due to "an emergency." I figured that emergencies happen, so I decided to reschedule. The next available appointment that could work for me was 5 days later. On the day of that appointment, they called again to cancel due to "an emergency." If you need to the work done, I don't recommend Service Today. read more

Service Today experience was generously a 1 star experience. Short version: Leaking hot water heater needed to be replaced. Service Today offered quotes ranging from $6.5k to over $20k. Lied about gas leaks and water pressure being too high. Lied about needing to change to a different type of water heater and venting system. Tried to upsell a dozen things we didn't need. Used strong arm sales tactics. Had the work done by someone else for about $1.5k. Verified no gas leaks and water pressure is fine. Long version: Our hot water heater was leaking and needed to be replaced. I did a little research and expected to spend around $1k to $2k. Like an idiot, called "Service" Today before reading reviews. We scheduled an appointment for them to come take a look. First red flag: Service Today wouldn't offer a quote over the phone. After my awful experience with ST, each company I called immediately offered an on the phone quote. First tech comes: Confirmed hot water heater couldn't be repaired which was the only reasonable thing they told me. Proceeded to check gas lines with his "sniffer" and found leaks all over the place (false). At this point, I'm all ears because I can hear his device clicking and obviously don't want my house to explode. He told me his supervisor/manager would have to come later in the day to give the actual quote. WTF? Why didn't the guy who can actually quote come? Supervisor Tom comes: Checks all the same stuff again. Tests water pressure and says it's way too high (false) which may be causing some of the issues. Our exhaust is all bad would need a forced air vent out the wall instead and a different type of water heater. Confirms gas leaks all over (false). Finally offers a quote. THE CHEAPEST OPTION WAS $6,477.00. Other options ranged up to $21k. Tom then needs to call the owner/big boss/strong arm dummy. Only reason I can think of involving yet another person was to strong arm me into signing something. I didn't want to agree to anything until speaking with my wife. They insisted "it's a liability issue if you don't decide right now" or something to that effect. Told them to sign me up for the next appointment to get him to leave. After he left I did some research and immediately had doubts about everything ST had said. But still anxious about possible gas leak and a large bill. The next morning I called other companies and got quotes on the phone and cancelled my ST appointment. Had the work done for $1.5k all-in. Gas company found no leaks with their sniffer on lowest setting, sprayed soapy water to watch for bubbles, and shut off gas appliances to watched the meter not move at all. read more

Tech commented CONSTANTLY on items in our home, literally flashing flashlight on various objects in the dark. It was SO BAD that it was like he was casing our home. We felt like we were dealing with an intruder as opposed to a service tech. And we don't live in Kenwood. Really! If our house gets broken into we KNOW PRECISELY WHERE THE POLICE SHOULD START!!! We had a sump that tech was supposed to be addressing. But in the 2 hours he spent here literally asking to see this and that from the laundry room, furnace room, master bathroom, kitchen, commenting on all this additional stuff we needed to add or replace because our softener was no good, we needed a thing on the water heater, the pressure was too high so add device for that ... JUST WENT ON AND ON!!! I came to my senses after he left AND CANCELLED the job. He was SUPPOSED to have a sump/parts in his van per my conversation the day before with employee while setting up service call. They knew they were coming for the sump, so why no replacement sump??? My take on this entire 2 hour waste of time is that this MORON comes into your home to scare the shit out of you about all possible plumbing disasters so that by the time he leaves your on the hook for 2.5k, 3k, 5k+++. And I'll wager that he does none of the plumbing work ... he's just a car salesman. The irony of this entire shitshow is that the well for the sump was bone dry and probably can be left as is. 1 STAR is being generous. These guys suck! read more

Worst company that I have ever worked it. In my experience, plain dishonest. They have not only made a terrible job on my furnace installation (which replacement need was questionable - my mistake of agreeing to it), they also damaged my perfectly working AC. Now, they are giving me the run around for 4 months to refund the AC damage. I've been calling multiple time per week and also went in person to their office. Before wasting your hard-earned money, pay them a visit at 9609 Girard Ave S, Bloomington, MN 55431 and get inside the office, then make your decision. read more

They use scare tactics and likely incorrect "testers" to get homeowners to spend 10-22k on all these "necessary updates" to avoid any risk of fires. When we had a very experienced electrician who we found as a referral come out afterwards to verify if anything they said was true and he said none of it was necessary. DO NOT CALL THIS COMPANY! read more

Just ridiculous service. Scheduled an AC repair service call about a week out because my AC unit wasn't working. With cooler weather in the forecast getting someone out right away wasn't necessary. Day of the appointment they didn't show during the window despite a text confirmation. When I called they told me they had called me to reschedule. I had no call history nor a voice mail. During my follow up call they said they could get someone out for an additions $200 (maybe $249, I forgot) same day as an emergency. An extra $200 beyond the trip charge to just make the appointment they already confirmed. Agreed to have them come out the following Monday. On top of the $75 trip charge they wanted $332 to run a diagnostic to tell me what was wrong. Now I'm two weeks in and they want $400 without actually doing anything. I'll pass. It looks like from the other recent reviews that my experience is typical. read more

Five years ago, Service Today installed a new furnace and AC unit. They sold me on a premium warranty - 12 years all parts and labor. Since then, I've had a handful of repairs and absolutely nothing is covered by the warranty. There's always a different excuse and the techs will make stuff up on the spot on why it's not covered. Recently, my AC unit was blowing warm air. I called Service Today and a tech came out. He then called his supervisor to come out and together they spent four hours - mostly in the basement looking at my furnace and ducts, not the AC unit. They charged me $400+ - a $79 trip fee (fair) and a $300+ diagnostic (unfair). Why a diagnostic where the tech figures out what's wrong isn't considered labor covered by a warranty? Who knows. After four hours, the one tech left and the supervisor explained that I didn't have enough return vents in the house and that would be necessary to regulate the temp inside. He said I only had four and needed one in every bedroom and living area (so six). Apparently, the office would call the next day with an estimate. Well, I went around an counted the return vents and I have six of them - one in every room and living area, so that was a pretty obvious attempt to rip me off. But what about the AC unit that I had them out there in the first place? Well there's a leak on the setline and that isn't covered under the warranty because he was guessing ice fell on it over the winter. Even though there's absolutely no visible damage or any indication this was true, the warranty doesn't cover it because it's an "act of God". He then said they'd pump some coolant in the unit to hold me over until it got fixed. The first tech came back and did that for about five minutes and left. And...still warm air. He didn't actually put any in (which I later confirmed with another company). Over the next two weeks, I called and called and was passed off to different people trying to get an estimate. Every time, it was like they had no idea what I was talking about. Finally, after five or six calls to them, the send me an estimate for $2200 to "find the leak and fix it". So when they were out for four hours previously, they apparently didn't do any of that because they were too busy looking for a larger, more expensive thing unrelated to my issue. Also, the entire amount was purely for labor, which again isn't covered on the parts and labor warranty. I called another company and they gave me an estimate for $400 to fix everything (this included the trip fee, diagnostic and labor). What they said was that when Service Today installed it, their welds on the setline were done so poorly, it was destined to fail. It had nothing to do with falling ice. I called a friend who is a commercial HVAC tech. He came over and confirmed that the install was the problem (said it was one of the worst he'd ever seen) and fixed it for free in about 60 minutes. It took him about 15 minutes to find the leak, weld it properly and add coolant. Since then, it's been working great. So my advice is to never, ever use this company for any reason. read more

An absolute SCAM of a company. We asked them to look at our A/C and they said it was too cold, but they'd look at our (working fine) furnace instead. Told us they needed an emergency supervisor ($200) who came and said we needed a $10,000 replacement. I called the manufacturer who sent someone over. My furnace is perfect. Thankfully I'm only out $325 and not $10,000, but absolutely to not let these people into your house. read more

SCAM Company - do not hire them. Came out to look at HVAC system and claimed we had "air flow" issues. Took hours of our time to tell us they needed to come back to "diagnose" the issue. During second visit they told us we needed all new duct work for $10,000. Called for a second opinion and were told this company preys on new homeowners. read more

DO NOT LET THEM COME TO YOUR HOUSE. I got a call from them and they offered a "free furnace tune-up". So I was free, and I took it. After a tech came, he opened the furnace panel, started using his "furnace checker" and the code began to show. He wanted to charge $299 for the diagnosis and I asked why, he said he can't tell me until he runs all of the tests. The code light didn't show until he opens the panel and he also read the code wrongly. then I told him to grab his stuff up and get out of my house. This company is using the "Tech Support" static. Find a random code and say there is a problem with your system. Totally Scam. read more

TERRIBLE EXPERIENCE, highly recommend to everyone to choose a different company. Full story below. They were scheduled to come out and look at our two HVACs for routine work and to show us if there were areas that could be improved, as we were having trouble heating and cooling the 2nd floor of our house. Cost was $220 right away, and then the 2nd $220 would be due upon completion of the task. The tech shows up, opens up the 1st HVAC, hits a wrong cord, and shorts out the entire thing. Instead of taking responsibility, he says that the furnace is not working, and we need to hire his electrician to come out and take a look for an additional $500. My wife tells me this, and i get on the phone immediately calling BS as it was working before the tech came out, and we negotiated a deal for the electrician to come out for $100 (even this pisses me off because he broke it in the first place, but what choice did we have?? broken HVAC in Minnesota winter is a death sentence for your house). While this is going on, the same tech walks over to the 2nd HVAC, opens it up, and tells my wife its leaking Gas, and he needs to do an inspection and repair for $700.. At this point i am fully in rage mode, so i call a buddy who owns a few properties and he recommended center point ++. I sign up right away and they send a tech out while these Service Today techs are still there. The center point ++ guy looks at the 2nd HVAC and tells my wife, and the service today tech standing there that this HVAC is NOT leaking gas, and the service Today tech has no clue what he's talking about. Because the "routine maintenance" was not completed, they wanted to schedule a follow up visit to go back through everything; which we did not want to do but already signed the agreement so we didn't have a choice. MY wife schedules him for 2 weeks later and the tech bails and says he can't make it, and schedules a new time for another week after. When the next appointment date comes along, he can not make it again, and we did not hear from them again. A couple weeks later we get that remaining bill for $220 for COMPLETION of the project, which we laughed off and said we would not pay, and then just now we see they sent it to collections who now wants us to pay. Its laughable how bad of an experience we had with these guys. if you took the time to read this whole thing, please for the love of god choose someone else. read more

This company really stinks!!! I had them out to check my electrical after a circuit tripped and we couldn't get it to come back on. They were polite but said i had ask these problems and needed to replace all of the circuits, the board and the panel. They gave me 5 options to choose from for repairs starting at $12,000 going all the way up to $40,000 plus. My daughter's friend is a certified electrician and he came over to double check and he found NOTHING WRONG!!! Don't use this because they'll give you a bunch of BS about what you need done!!! read more

I wish I had read more feedback here. THESE GUYS ARE A SCAM. I have two outlets that I need help with fixing. He wanted to do diagnostics of the WHOLE HOUSE and wanted to discuss a panel upgrade and a whole bunch of stuff. He wanted a $750 DIAGNOSTIC fee first and then he wanted to go through the house and look for dangerous outlets. He talked about my house was 18 years old and probably needed new wiring, new circuits and he wouldn't know what he needed to do until after his diagnostic. I was charged $79 to get fleeced. I was so mad at myself for falling for this and letting them in my home. As soon as he got there and started pulling out glossy brochures to discuss their "quality process and total approach", I should have known I was in trouble. Waste of time and money. read more

DO NOT USE THIS COMPANY!!! I'm Filling a complaint with the Att, general's office and will seek legal action. They offer a free service to get them in the door, and find something wrong to sell homeowners bogus services! They wanted to charge me 2,900 for bogus work, parts that you can find for 15.00 at Home Depot. And when confronted by their lies, (after having my home inspected by a union professional) they pretended to want to fix the issues, but I've never heard from them again. I'll also be contacting the BBB about this company's deceptive business practices. read more

This is the communication I had with Service Today when they sent me a text to give them a review after they were at our house (on the coldest day of the year): 01/15/24 - 01/16/24 Probably the worst experience with a company I have ever had, your team had/has a calculated plan to extort as much money from my family as possible, initially I was charged $532.00 to fix a furnace that stopped working on one of the coldest days of the year, Pedro diagnosed our furnace as having an inoperable flame sensor, which he fixed, after he fixed it suddenly he told me he had to go to another job, said his supervisor would take over, at that time I didn't understand why someone else was coming to our house, Nick showed up, Nick is a salesman, he stayed in our house for 2-3 hours telling me what and how much was wrong with our furnace, at the same time complimenting me and my family endlessly, at this time I understood why Nick came to our house, he also convinced us that we needed additional ductwork and a ductwork cleaning for an additional $1,000.00 dollars, he gave us a 10% educator discount, on your website an educator discount is 15%, he kept telling me they had an opening the next morning to come to the house and replace the furnace but that time slot could be taken at any time so we needed to come to an agreement, we settled on a specific price, I specifically asked him if I could use the furnace now that it was fixed, he said no he was going to red tag it, I gave him our email address so he could send an electronically copy of the contract, he said he would send it later that day, he did not send it, the next morning a service person called me at 6:45 a.m. said he would be there by 7:15 a.m., I told him no work would be started until we had a copy of the contract, I called and texted Nick that no work would be done until the contract was received, with in 20 minutes he sent the contract, the contract showed a significantly higher price than what I signed for, they took my electronic signature and placed it on another contract with a higher price, my wife maintained her composure and discussed the incorrect contract with Nick, he blamed the computer program, the people in the office, he said he had no idea how the price had changed overnight, in between phone discussions with Nick my wife called Bonfe and scheduled a 9:00 a.m. service call with them, being honest with Nick we let him know Bonfe was coming to our house at 9:00 a.m., his tone changed, he sent us another contract with the price that we had agreed upon the day before, he sent us 3 another contracts that was lower than the price we agreed upon the day before, he said he would price match what Bonfe would charge us, the Bonfe replacement specialist came at 11:00 a.m., stayed for about 20 minutes, leaving us with a contract price significantly lower than what Nick was going to charge us to replace our furnace, he also had a technician/diagnosis person come to our house to check the furnace and compare his findings with Nick's diagnosis, the numbers were similar, the Bonfe person said, "it's the coldest time of the year all you need is heat in your house, you don't need all that other stuff", he also told me that there is paperwork that needs to be completed in order to red tag a furnace, Bonfe is coming out on Friday to replace our furnace, Bonfe's approach is professional, to the point, Service Today's approach is pathetic, it's hard for me to understand how some people can go to work to lie to customers, to cheat customers, for the sake of money, it's hard from me to understand how a company and certain people can feel good about themselves when they treat people like this, you charged me $532.00 to fix the furnace then condemn the furnace to make even more money, leaving my family in the cold, you and Nick should be ashamed of yourselves, you should refund our $532.00 for being dishonest and dirty I will see where else I can post this extremely long text 01/18/24 I spent time this morning reading reviews on "yelp", most of the reviews that are posted describe the same tactics Service Today used on me: 1. static pressure running too high 2. High pressure causing wear and tear on furnace 3. A need to add ductwork to improve airflow 4. I took a day off of work to be taken advantage of 5. Scare tactics to get homeowners to spend 10k 6. Upsell customers on unnecessary repairs 7. Premium vent cleaning is a necessity, $1,000.00 8. Repair person charges you $500.00+ to fix the furnace, then suddenly needs to leave for another job 9. Next person who comes into your house is a salesman, spending multiple hours with you 10. Use high pressure sales tactics to get you to buy 11. Tell you that you need to schedule quickly because the time slot may be taken 12. plus more These reviews are on yelp-the reviews on Service Today's website are outstanding 01/18/24 I just got a call from Mike, Service Today, Heating and Cooling Manager, he said he wanted to make things read more

Avoid. They use the "because you've been a previous customer line" when you've never done work with them before. They immediately tell you the sky is falling and only they can fix it for the small amount of $3,500..... read more

They left my water running all day while i was out it flooded my bathroom and flooded my house when i tried to reach them they threaten to light my house on fire than proceeded to tie my family up then blocked my phone number and shit on me and left. Terrible would not recommend would give 0 stars if i could. read more

Spent more time trying to sell New electronic device and not cleaning evaporation coils as requested.

Service Today is extremely overpriced and provides poor quality work. I had an electrical fixture project that was not completed professionally - it required additional work to fix the poor work done. I have been waiting weeks for customer service to respond. Highly not recommended! Save your money and a headache and go elsewhere. Would have given zero stars if an option. read more

The plumber came to our house, said he wasn't able to take care of the job but they'd send me a quote within the next couple of weeks. Since the job was exactly what I described, in writing, this seemed like a miscommunication on their part. They tried to charge me $69 for the travel fee despite not being able to do the work. They said there's no contract stating they have to actually perform the work. So I replied that there's no contract stating I have to pay the fee. I didn't pay the fee, and you shouldn't either. What a waste of time. read more

I have used Service Today for years, and I am impressed with the professionalism of the teams who have come to service my HVAC systems. Last week, I was visited by Pedro and Dan, and they were diligent in finding the source of an odd noise that came from my furnace. They spent two hours researching, finding the issue, and fixing it. Today, I was visited by Nick to make sure everything was working safely and still within normal parameters. He too, took the time to make sure everything was AOK and will not cause an issue in the future. This is not the first time that Nick has been out to my place, he is very courteous and thorough! I am very pleased with the service that Nick, Pedro, and Dan have provided me with this current issue, and I will continue to use Service Today! for my HVAC needs. read more

When I called for service I was told they couldn't estimate what it would cost to check out my problem (flashing lights through out the house when the washer was running) and there would be a $79 service charge that could not be applied against any other work.  I was surprised when the technician arrived with a detailed list of the charges for doing the inspection that started at about $500.  I signed off on them doing the inspection for that amount and then they came back with a proposal that ran between $8K and $24K all of them addressing much more than the basic main problem which they said was possibly Dakota Electric's responsibility.  They did call Dakota Electric and tell them about the issue, but were non-committal on whether they would follow through with the utility after Dakota Electric came out to look at the problem. I should have shown them the door when they brought out the $500 inspection fee on a chart that they apparently couldn't share before they arrived.  This company use sales tactics that leave a bad taste in my mouth.  If I knew how expensive it was for them to even check out the problem I would have shopped around instead of relying on a friend's recommendation.  If you are considering using their services, get them to at least send you their rate card that lists the prices. If they tell you over the phone that they don't have such a document they are lying.  If they say they can't share it, hang up and call someone else. That was in June. Six months later I had another electrician in for a second opinion. This electrician has done work for us before and is reliable and trusted.  He said the current coming from Dakota Electric was a little hot (241 vs 220-230) but nothing to worry about.  He said the lights flickering was also nothing to worry about.  A sharp contrast to the dire circumstances that Service Today described.  Our electrician said to replace the circuit breaker box was about $3,500, much less than the $8K Service today wanted. read more

Three years ago, I wrote a glowing review on Google. My how things have changed. I was talked into joining their prepaid plan, which entitled me to a boiler tuneup. Got it scheduled for a 4-Hour window, and took the day off from work. No show. I called them an hour after the window closed, and they explained that they had an emergency and that I had been on their list to call and reschedule but they hadn't gotten to me yet. Okay, anything can happen once. Fifteen minutes later I got a call from someone else at Service Today leaving a voicemail that my appointment would have to be canceled due to emergency. Anyhow, I got it rescheduled, and took a second day off from work. The appointment was confirmed by text the day before. This time I called them an hour into my 4-Hour window, and was told I "was scheduled but wasn't on the schedule. Does that make sense?" Ummm...no. After checking with dispatch, I was told there was an emergency and my appointment would not be taking place, and was offered a third opportunity to reschedule. At this point I'd lost confidence in their ability to manage their business, and canceled my membership. It's clear it's not worth the paper it's written on. Rating revised to one star. read more

DO NOT USE SERVICE TODAY I had them out to my house after our furnace was short cycling- the flame would only stay on for 5-6 seconds before cutting back out and it wasn't pumping warm air into the house. At the time I knew VERY little about furnaces, but thank god the red flags in my brain stopped me from going to far with this company. They charged me an $80 travel fee and about $350 in "diagnostic tests" to find then problem. They told me that was the lowest tier option available. Ugh okay, I guess I need this fixed so go ahead. It turned out that all our furnace needed was for the flame sensor to be cleaned. My fault for not just finding a youtube video for this one, but now I know for the future. It gets worse- The technician proceeded to try and scare me into purchasing an entirely new furnace AND AC Unit. He kept pulling out parts and showing me how "worn" they were and on "their last leg" and this is "going to go out on the coldest day of the winter". He said that one part could crack and day now and we'd be getting gas leaking into our basement. He really tried to scare me! Told me the base level of repairs necessary was $2,100. But they highly recommended and entire replacement for $8,000. Thank GOODNESS I told them I needed time to think about it and got a second opinion. Found a trustworthy company who talked me through everything and let me know that was definitely all scare tactics and that our furnace should have a minimum of 5 years of life left in it. I can't believe this company is still in business operating like this. They try to scare people into spending exorbitant amounts of money unnecessarily. Makes me sick that people are being preyed on like this. read more

Sent them to replace a door bell at my mom's condo. $615.00 later the chime was replaced. WOW I hope you can live with yourselves exploiting people like this! I'm not sure why they felt the need to check in the electrical panel and whatever else to fix a door bell chime for my 85 year old mother. Next time i will drive the 8 hours and do it myself. I will not recommend this company to anyone and will share my experience with as many as I can! Stay away ! they are crooks! read more

I regret ever using this company. I had a new furnace and a/c put in and now they are telling me I need to spend $6k to add returns. So I had another company come out and they are charging me less than $1k to add returns and fixed a leak that Service Today supposedly fixed months ago that is making my brand new furnace rust!! When I had told the Service Today worker that $6k was not acceptable, he said a manager would call me. 2 weeks later and I've not heard from them since, but they called every day when they had hoped I would pay that 6k. I guess I've learned my lesson and never use this business again. Also be wary of any 5 star reviews because they ask you to do that the day you have it done and of course there is rarely issues then. read more

Extremely overpriced Charged 660 $$ to find short circuit in one of the smoke detectors. Spent lot of time trying to sell smoke detector, redoing all connections, whole house diagnostics, and did not check all outlets for voltage drop Probably diagnosed the problem with level 1 but did level 3 and charged $660 for the work Actual work done tightened the smoke alarm wire Installed back all 6 smoke detectors, the alarm went off again so figured which one was the faulty one by elimination method removing one smoke detector at a time Actual work time 1 to 1.5 hr max but spent 3 hours, 50 % time spent on came in for diagnostics and then flip saying he couldn't find any so had to upgrade to level 3 costing 660 They never said this over the phone They lie. do not use them. They employ Bait and switch tactics. read more

I used to think quite highly of this company, but their costumer service has gone to trash in the last couple years. The technicians are always helpful, nice and do a great job. But the administration is horrible. This company is happy to take your money, but make it hard to get the work finished. We have had our services rescheduled repeatedly (3 or 4 times for the same project). We had electrical work done last month, and I've called 5 times to ask about getting the work inspected (their requirement, which I was told would be taken care of by them within a day or two). Our entire project has been on hold for 4 weeks, and I can't reach the person I need to talk to or a manager. My recommendation: spend your money somewhere else. This company will do good work, but will make it needlessly difficult to get things finished. Their work is expensive and the only thing they do reliably is take your money. Strongly do not recommend read more

Addendum to 1/4/2022 review We had to hire another electrician to fix our bathroom fan issues. Turns out that the fan was never connected to the new venting that Service Today installed. Infact, none of the venting was attached to anything, it was just laying flat in the attic, not even attached to the new bathroom fan. Also, we discovered that Meghan H., the Service Today installer left open, live wires in the attic. We could easily have had an attic fire. After checking her Meghan H business card, it states she is an electrical technician so I believe she is not a licensed electrician but working under the Service Today license. The new electrician asked "Was this work done by a licensed electrician"? My answer was "I thought it was". Now I'm thinking maybe not. Thank goodness we had it checked by a reputable electrician. Again, Run, Run, Run as fast as you can away from Service Today. I am ashamed to say I hired these people without doing better research!! read more

I had water coming into my kitchen and settling in front of my oven. Nothing else was wet. You could feel the floor squishing. No water at the sink or at the fridge. Called and left a message. I had water under my wood floor. Nick came out tonight and within minutes he was able to identify what the problem was. The water hose from the air conditioner had come disconnected. After soaking up the water by the furnace he was able to clean up the mess. We now have a fan in the laundry/furnace room and another in the kitchen trying to dry everything up. He advised me to run the fans for a week, 24/7. Next week, we will see how everything is. I'm real concerned about the wood floor. Nick, reassured me they will do everything that they can to get my areas back to normal. Nick was involved with my installation of my furnace and air conditioner about 18 months ago. I trust and believe he knows what he is doing...... Thanks~Jeri read more

DO NOT USE THIS COMPANY!! This review is for the Minnesota Service Today!. They charge you a $75 trip fee and then get you on a $332 fee. Pedro knew immediately that the breaker had tripped and instead of telling me it was only the breaker he tried to upsell me on a cleaning and freon refill for only $1,500! I declined but was stuck with a $407 fee. They have ZERO INTEGRITY and I wouldn't recommend them to anyone. I tried to find out exactly what Pedro did to get my unit running and it took three calls to find out it was just the breaker. Any honest company would have just said its was your breaker and $75 will cover it. Not this company. If I had read the reviews I would not have used them. I also received a call today (June 22, 2023) from Kathy at Service Today regarding my emails, which they never responded to, asking me if my a/c was working. I was then sent an email shortly after that stated I agreed to the fee with no further explanation. There is no refund of $332 coming to me as this crappy company will suck as much money as they can from every customer. Just to add that I was given Service today as a recommendation by Northern Air who is not licenced in Minneapolis, this company will also never get my business. read more

great service! very friendly technicians. checked what need to be checked made sure i understood what they were checking and showed me the numbers of why something was good or bad. read more

Very professional. Excellent workmanship. Timely service. They can do it all do you don't ned different companies for electrical, plumbing and even pool service and repair. I highly recommend them. read more

I use service today for pool maintenance. The people that come to the house are very nice do a great job. I would recommend them for anyone looking for good and reliable company. Keep up the good jo read more