I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

Quick response (called mid-day Friday, they were there on time at 8:30 on Saturday morning),…read moreefficient and honest assessment of flood / mold issues. It's in their interest to exaggerate risks to create work, but they were honest after a few measurements that there wasn't any serious hazard and little I needed to do, and didn't charge me anything.

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

I recently had the pleasure idf working with Kim Kolbusz, and her team on a complete rehab of a…read morecondo after a devastating fire in our unit. Not only did the fire damage my property, but it also damaged the common area of the condo assn, the decks, and several other units. The association initially hired Ravinia Restoration group to do their repairs, so it made sense for me to hire them as well. I could not have asked for a more knowledgeable team. They helped me with my insurance claims, estimates, and took the time to explain every detail to me. They even helped me pick out the cabinets, flooring finishes, fixtures, etc. I could not have done it without their support. Thank you to Kim, Jack and the whole team for helping me turn a terrible nightmare into a brand new dream home which recently just sold! Your expertise and professionalism is top notch!

I would rate Ravinia a 10 if I could. I honestly don't know what I would have done without them…read more John was first on the scene to offer much needed support as well as next steps and helped me dealing with inspectors , etc. He was very knowledgeable. He got ServPro involved to help us with the remediation, and Jack from Ravinia headed up the renovations and repairs. They did a fantastic job. Kim also was so helpful and supportive throughout the process. I feel like they are family now! They really cared.

Coming home from vacation to find a collapsed kitchen ceiling due to an upstairs water leak was…read moredevastating; however the amazing people at Servpro took wonderful care of me and my home. Don and his caring team dried out my home to ensure I had no mold growth. Mike did an amazing job working with my insurance company and keeping me calm through all of the uncertainty. Ryan Leach, Peggy Schule, and their amazing team put my house back together with skilled craftsmen--I am beyond happy with the end results.I appreciated that once the work started, Servpro showed up every day and never left me hanging. Their communication was excellent and they were always willing to take the time to explain things to me when I had questions. This stressful situation was so much easier to deal with because of them. Thank you for making my life so much easier. If you are reading this, choose them to do your restoration work.

We had such a positive experience with ServPro…read more Unfortunately, our finished basement flooded with a good few inches of water and we had to tear everything out - drywall, carpet, furniture, boxes, toys, etc. It was a disaster. Fortunately, we called the right people to help make the whole clean up and insurance process as painless as it could have been. They were quick to respond, come, and take care of removing and cleaning everything down there, including mold prevention strategies.They got to us quickly enough that there wasn't any mold growing yet. Everyone was so kind, efficient, and professional, from my first call, to the actual men coming in to do the work, to calls to deal with insurance reimbursement, and just following up to make sure we were happy with how things were going. I can't think of anything they could have done that would have made this very stressful event a better experience for us. Hopefully we don't ever need these kind of services again, but if we do, I'd call them again

These guys were great. Quick, thorough, and really helpful when we had a flooded basement. And very…read morereasonably priced considering we couldn't make an insurance claim. I hope we won't need em again, but if we do I wouldn't hesitate!

After a bad storm, we had water backup into our basement. I…read morereached out to Adam, who was already busy with the effects of the storm, but he said he'd get back to me. My experience with most contractors is that they never follow up, but thankfully Adam did. He was able to stop by and get us a quote quickly, and was communicative throughout the process. I appreciate the follow through, quick turn around, and efficiency of the team.

We had a serious water damage situation after a sewage back up, and there was overwhelming dealing…read morewith a mess and uncertain about insurance coverage, thankfully for as finished restoration came through for us they handle everything professionally from cleanup to drying and restoration and made sure the job was done, right a special shout out to Nixon. The owner who worked with us throughout the whole process he went above and beyond didn't charge a lot and genuinely cared about helping us get our home back to normal. You can tell this team values, honesty, hard work, and treats customers fairly if you're dealing with a water damage issues for S finish restoration as a team to call highly recommend

We had water leaks that caused drywall damages. Farez provided a quick and far more reasonable…read moreestimate than a competitor. They dried out the problem areas with industrial grade equipment and replaced the ceiling and wall. Very efficient, polite and left work site clean and neat. Highly recommend

Dont waste your time with this company. I had serious water damage from an upstairs neighbor to my…read morecondo, I called them based on the supposed good reviews on their website. I scheduled an appointment and had a nice gentlemen named Diego come out. Due to mold we had an environmental study performed by an expert firm, he wanted a copy so I emailed it to him. There is significant damage and Diego also was suggesting other services such as drywall removal repair etc. I told him to get me the quote for the mold removal as that was urgent and I had already been told that I should not use areas of my home due to the mold. when he left he said he'd get me a quote by the end of the week. End of the week came and went, I waited another week thinking ok maybe they wanted to read the environmental report. NOTHING. So I called a left a voicemail, no return call, I sent Diego a email at his ecoclean address, NOTHING. SO they came out and wasted my valuable time when response is urgent due to mold, even if they called back at this point I dont trust their services. Even if they are not qualified to do the work, how hard is it to return a call and say this is out of our area of expertise. Very unprofessional.

Terry did an amazing job , thank you so much , My carpet…read morelooks and smells so clean ! He worked really hard taking stains out of the carpet , And went above and beyond.. Thank you

We had some mold in our new home and hired them to take care of it…read more Patrick is very knowledgeable and explained everything that was being done in the house. The crew was very polite, worked quickly and everything was clean and back in place in no time. The price was very reasonable for the work done.

Stay away. Read the owners response to bad reviews (yelp or google) he argues with all customers…read more That says a lot. Professional companies do not do this even if they believe they're correct. When trashing drywall and materials as expected, they were not supposed to trash anything personal. When the trash bags were outside we found a trophy, old family photos, blankets, medals and more (some in photos). I don't know if I missed more, I hope not. Owner claims we are liars and did not look through bags. I attached camera proof of me looking through the trash because of this. Don't know why he would think this is a lie because I can prove I did. Company showed up announced last day to pickup machines, 2 hours after scheduled time. Owner claims we "screamed and called them names," during this interaction. We have cameras and this encounter on video. No voices were raised or names called. That is pure slander and untrue. Company would leave after 2 hours of work and say they need to return next day (more than once), after you've already taken the day off. I have filed a complaint with the BBB, owner responds, said I called him/his company names, yelled, was "abusive", that I messaged him on weekends, and much more. All of these things are slander, I was nothing but kind to them. Phone records, cameras, and photos prove I have never called this person on a weekend and his other claims are lies. Company does messy work, randomly will damage things (shown in photos). Mold inspector said he can tell his work was not properly contained, this is a health risk. He also said 8,316 dollars is ridiculous for what was done. I showed company owner black mold on baseboards prior to work (pictures show). It was left and my home has failed the 2nd (final) test. Owner had a problem with us keeping our animals locked away during work. We made sure we were home and told him many times to let us know when they need to enter that room with the animals for work, they failed to ever inform us when they want to enter the room and then blamed never getting to it on us. Company left our front and back door wide open for extended periods, as long as 3 hours sometimes, for anything to get in. Owner claims he knew the first air test would fail and I wasted my money. I have a message from him on 01/15 of him claiming otherwise, I will attach it below. After feeling the work was done (shown via text), an air test failed, and owner claimed he absolutely never thought the work was done. Another example of random unprofessional lies. After this test fail, owner said our bar NEEDS to be gone to pass. So I allowed him to rip it up, re clean basement and tested again. Test failed again, so the bar is gone for nothing. I hardly spoke to his employees besides an occasional thank you, and owner says one "quit because of me." Then he said he fired one over me. Thy makes 0 sense. Company unplugged our basement fridge and we didn't notice for days. I asked them to please leave original doors and frames, they ripped every single frame up anyway. I would've allowed them to if they told me they needed to. Owner said we had a pipe leak. Within 24 hours I had a plumber out who fixed it. Later on owner claimed we "had a bathroom flooding the basement and argued with him about it," this is an example of the owners slander. I can prove I had a plumber there asap and never argued so I don't understand the random lies. This review is to warn.