I hired service master to address the water loss in my residence. It has been 4 weeks since the loss and my tech still hasn't submitted the loss to my insurance to fix the issue. I was finally able to get the manager to come out and take a look last week and my carpet is still wet and starting to mold. The whole team is extremely unprofessional, and will cost you more money and headaches. To top it off Justin (technician) lied to me about communicating with my insurance for approval and tried to cut into my ceiling. Please, call the other guys before you have to experience the level of "service" I've had to go through. read more

If I could give this group negative stars I would. We had a flood and they came to do remediation. They broke our 2 year old washing machine while moving it out of the house, broke 2 doors, a faucet, a toilet...and countless other things. Make sure you don't try to get resolution from Steve Frankel, their director or Vice President. Rude and worthless read more

Not sure about some of the reviews that others left but I had a great experience with these guys. We had a pipe leak in our downstairs bedroom and cause water damage to the carpet, floor and walls. The situation sucked, it was a huge mess and the smell was terrible. Oscar came out to the house within 2 hours of me calling. He took his time to actually inspect the damage we had as opposed to the other company we talked to that walked into the room and spit out a quote without looking at anything. And the quote oscar gave me was $300 less then the other guy. They were out to start the cleanup and restoration with all their equipment within 3 hours of us accepting the bid. They finished on time in just 4 days and with minimal extra destruction to my room. I hope I never have a need for these guys service again but if I do I will absolutely call these guys again. read more

My insurance company arranged for Service Master to come out and assess clean-up after a water leak. The rep who came out persuaded my wife that she needed high powered fans and a powerful DE-humidifier to dry the area. He cut a hole in the ceiling then told her he would have to seal it again as an asbestos test would have to be performed before he could continue. He sealed it with thick plastic and tape. When I came home I couldn't figure out how anything was going to dry while sealed up with plastic. The following day I had a different rep from the company come out to assess and he told me that there was no way that this was going to dry effectively while sealed and that his drying equipment was costing me so many hundreds of dollars per day effectively for no worthwhile purpose. So the question is then why leave all the equipment when they essentially told me it was useless while everything was sealed up? They removed all the equipment (it had been there for 24hrs or less) and later sent a bill for over $700. I spoke with them on the phone and told them I wasn't happy with their service and would not pay the exorbitant fee. They then threatened to take me to small claims court which I welcomed. I didn't hear anything for a few months until a few days ago when I learned they had sent me to a collections agency. Based on my experience I recommend staying away from this unprofessional and unprincipled business. read more

Well, this is a long story, but the bottom line is: Do not let these guys do any restoration in your house. My experience started with a major water leak that went undetected fro a couple of days while we were out of town. Our insurance company contracted with these guys to do the water mitigation and restoration. Fortunately we stopped them soon after the water mitigation phase was completed (they were doing a decent job on that). Problems started when we discovered things missing and really shoddy work on the restoration part as well as a lot of unnecessary damage to furniture during removal and storage. We contracted directly with the flooring companies as well as hired our own painters. Not only did we save quite a bit of money (the insurance still paid for the inflated Service Master estimates) but we got our house back in perfect condition. It took several months, primarily due to the many delays by Service Master that started and stopped so many times. They also fired their Field Supervisor in the middle of this project and brought in a new one that talked nice and made a lot of promises, only to disappear right thereafter. My advice: Let your insurance company get their estimates from whoever they choose, get the water mitigation phase proceed by your insurance selected company (they all do the same procedures, so you don't have much to lose) but keep a close eye on them while they remove furniture and how they store it. Then select your own contractors to do the restoration phase. You will save a lot of money and get the best job done. read more

Recently I have a similar experience with Service Master Cal West. They only are looking for their best interest and do not care about their clients. They came twice to do the estimate, and the roofing company that they recommended give a outrageous high bid over $890 if I have known that ahead of the time, I would not have them put a temporary plastic trap on my walk-in closet roof. Metlife sent me a check of $689 for me and Service Master Cal West but my roof still is not fixed. read more

ServiceMaster Complete Restoration - Carpet Cleaning Near Me - Escondido, California

They took apart my kitchen and bathroom after a leak. It was like keystone cops. The person who did the job was fine, but the people who came before him 3 times kept going around in circles. Missed appointments, could not figure out which office handles what. Offices are apparently independently owned. Then the office got in a telephone argument with another office that was supposed to remove cabinets. I was on the line on the conference call and they keep blaming each other. THAT WAS 3 MONTHS AGO now I've been placing calls and waiting for them to give me a quote how much to put it all together because insurance company is low balling it. Calls are not returned. They keep promising that something will be done fast and nothing is done. They told me a person will set up an appointment. I talked to him and he said he will call me back. 7 days later no appointment, no call. I call and he says "Oh that is not my territory." You think the moron would have the courtesy to call me and tell me whom I should call. FOUR calls later, involvement of insurance agent and I still don't have a quote.Half the cabinets were torn out and the insurance co thinks only have have to be reconstructed - yeah and they will look the same as the rest. Last week another Service Master office got involved, promised me a call with a quote no later than last Friday (5/22/15) It is now 5/29/15 and what do I have NOTHING The only reason I gave it any star was because the guy who came over to tear down the wall and the ceiling did it fine. The people they subcontracted who were supposed to remove the cabinets WHOLE did not do it, just tore the bottom ones apart. Both left the water hose out of the sink on the suction machines flooding my floor. Well, that is where it stands. And the insurance company is trying to close the case with a measly amount - read more

This company was contracted by my landlords insurance company for a water leak in the house I was renting. BEWARE! Do not let them near your things or your house. What should have been a pretty straight forward process was turned into a circus by lack of customer service and no one working on the job. The Small 800 Sq Ft house took over 2 months when we were originally told 2-3 weeks. When I would go by the house, the Neighbors asked who the company was that was doing the restoration was, because no one was ever there. Not surprising since it took over 2 months. Thank fully I had renters insurance. They stacked things haphazardly on top of each other in the garage, The freezer in the garage got unplugged or ? (that took a month on its own to resolve). My things that were not in the garage were placed in a POD in the driveway that i was repeatedly told I could not access and that if I wanted access I would have to get approval from my Insurance company as they would have to charge me for two workers to drive down and unlock it?!! Really?? I finally had my things moved to storage, which required me to retain an attorney, after I was told repeatedly by Service Master that they could only pack my belongings back into the house only and my things were not packed for being moved. What?!! Not packed right?? Would that be like the items in the garage? The breakables that were packed in a trash can with trash in it? Really? Oh, well they were right. They placed cleaning products on top of electronic devices and didnt wrap hardly anything, Wow! They also over charged my insurance and billed my insurance for things it did not do. What a nightmare! The only time i got any action is when I finally retained the Attorney. read more

We had a major flood in our home and the insurance company recommended Service Master. Their professionalism and expertise was evident every step of the way. I was very pleased with everyone that came into our and everyone we dealt with on the phone. I home has been restored and is much better than it was before. Serena is the office was a great help in the processing. Jason was great in the pack out and return of our furnishings. We did not have any damage to our things and it all went as well as it could have. read more

RIP OFF! DO NOT USE! This company should be out of business because of their shaddy practices. Long story short...my insurance company sent them out for a leak I had in the outside of my home. Service Master kept wanting to do major demo work in the inside of my home. When I told them there services were no longer wanted, they sent me a bill for $1000! When I refused to pay them, they harrassed me for a year, then took me to small claims court to get their money. They are absolutley the worst company I have ever dealt with. They should be ashamed for the way they conduct themselves. DO NOT USE THEM EVER! read more

We are truly grateful Service Master showed up, on a Saturday, early evening, and helped us handle a flood in our laundry room. We've had so many floods, and our long standing plumber recommended them. My issue wasn't with the service but their accounting department. When I questioned the bill I learned this particular Service Master franchise, will bill, in part, according to the amount of time the technician logs on his GPS. I think that's crazy. In our communication, we found the accounting department extremely challenging. It was our intention to provide payment as detailed in our contract, but I wanted to talk with a supervisor prior to providing my credit card information. This request was not received warmly and they told me if they did not have payment by the end of the week they would void the contract. Ultimately, we resolved it by asking the supervisor to call me to get my credit card info. Initially, the accounting department did not apply our $350.00 deposit, and thankfully, I had a copy of the check. Ultimately, the bill was adjusted to the amount listed in the contract. Floods are stressful enough. I felt this company added to the stress of the situation. They did do the job and having them out did prevent damage from taking place, but accounting was not pleasant. I do not think it is good to bill the customer based on the GPS of the ServiceMaster technician. The technician did the job, but the accounting experience was not pleasant. read more