Very dissapointed....we had what we expected to be mold growing in one of our storage closets. One of their representatives came out and declared that it was NOT mold. After further inspection of our own, we confirmed it actually was. They never came back out to review or test, but did send us an estimate to clean it up. We reached out to another company instead, and the other company was less than half the price. Not sure I would trust this company again, unfortunately. read more

We had a great experience working with Ricardo Morales from DKI Superior Restoration. He is always on time, he works efficiently and keeps us up to date on the project progress. Today he completed His services as promised. He always leave the work area clean and free from hazards. We value his services and we highly recommend him. We also had the pleasure of working with Mario Estrada and Ryan who were always available to answer our questions read more

Can't say enough about this company. They took over another company's shoddy work and looks great now. Can't even see where the drywall repairs were. 10 plus stars. read more

Water leak occurred in February. On July 22, 2024, I received an email from their Claims Coordinator stating, 'we've confirmed that the repair technician Luis will be on site this Wednesday, 7/24/2024, between 9 - 10 am to address the remaining items...... Once again a No Show, no call no text, no email. Still waiting to receive in writing the amount that will be credited for items listed and not completed. read more

Professional, capable, explain everything, will answer the same question many ways to make sure you understand. Having repairs is stressful and they made every effort to respect our home, family, pets, the fact that we work from home. They were courteous, on-time, and there was good communication throughout the process. And, to top it off, the result was beautiful. Thank you! read more

Can't believe their still in business & ripping people off after I took them to the CSLB & proved they do horrible work & rip people off, charging for work they don't do & not even completing the work, left the job undone, with unlicensed contractors they employ. It's been 2 years & have paid $27,000 repairs for work they did not complete/messed up. We've had 2 water leaks from them hitting pipes repairing a water leak! SO INCOMPETENT as a construction company. Don't use them if you don't want $1,000's of dollars in costs after they've been in your home! I'm hoping to save people the nightmare We endured before using them. Now trying to sell the home & it has had a THIRD FLOOD CAUSED BY THEIR INCOMPETENCE we found they messed up our plumbing! WORST CONSTRUCTION COMPANY IN SD! It's well known w/other construction companies. Their good reviews are posted by their friends & family. read more

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I just wanted to say Thank You! to Jody he is awesome and treated me like family. I will definitely recommend them to my family and friends.

Our family had water damage in the bathroom late last year. Superior Restoration did a fantastic job and had our bathroom looking brand new with updated shower tile, vinyl floor and paint. read more

Roughly a year ago I had a slab leak resulting in a re-pipe. The restoration company I used, not Superior, was quite challenging to work with and it was a lengthy process. A few months later bad luck struck again and I had a hose leak from the upstairs washer machine. I chose Superior because of their great ratings. I worked with Chad and he was great. He explained everything clearly, the process was smooth and they were very timely in finishing the project. The teams that came in were knowledgeable and did a fantastic job. I am very happy with the results. I would definitely use Superior again! read more

June-2013: Kitchen Restoration begins. July 8 2013: Before you restore the home with this company (for water damage only) , make sure you take pictures of original condition and measure expensive material in size such as your kitchen granite counter top. This company uses contractors that would cut corner. Poor communication skill between all sub-contractors. I am preparing letters to BBB and CSLB complaint restoration deficiencies . Moreover, I smell insurance frauds too. July -19-2013: Cabinet guy mistaken with work address. Superior Restoration falsely claimed cabinet guy was at my address. Thank god I have surveillance cams to prove no one showed up for the work today. Aug-3-2013: Cabinet came to his work and told me he got paid already giving me implication that he is not coming back to touch up anything in the future. Aug-6-2013: A piece of decoration in kitchen came off during dinner time. ~_~ Aug-7-2013: Kitchen is falling apart. This whole project started on June-2013 and they haven't finished it as of today. :( No Electrical reciprocal covers near the natural gas line, two Electrical reciprocals missing, phone line is cover is missing & wire is exposing. Finally, the floor is not cleaned. Aug. 23.2013: Phone jack cover plate is missing , cabinet decor came apart and final floor steam cleaning hasn't performed. July 23 2015: hum~~ received a PM from a person claims to be new owner of the business. PM is concerning restoration of business' reputation. It's good start for new business owner. Every time I walk into my kitchen, it reminds me of unprofessional team of Noah from superior restoration company. Every time my guests ask me about kitchen restoration work, I tell them of my horror kitchen restoration story. (thanks god they replaced Noah) July 25 2015: Well.. wish new owners luck. Superior Restoration name is tarnished by previous owner. They should take actions against previous owner like get their money back and return the business. Every time I go to my kitchen, I am infuriated because of the work they done. read more

Two things don't mean jack: an A+ rating on the BBB site and the Superior part of their name. Read the Christina F. and James L. reviews because we are going through the same thing. Dennis Kellas who is the project manager, isn't managing a damn thing. He doesn't know where his men are at or doing at any given time. We said that since the first meeting, nobody has come by to finish the work. "That's not what they told me." Why haven't we received a phone call whether or not anybody was going to show up to the house? "They tried to call." "They tried to leave a message." Blatant lies. This is 2015. The only way you fail to communicate with someone is if one fails to attempt to get a hold of them. By the way, the one time one of their service people called THE CALL WENT THROUGH!! What a coincidence!! When confronted, he uses the "language barrier" as an excuse, which doesn't work with people like me who happen to be bilingual. What seems to be common from reading the two reviews I suggested is this: - They take half of the payment upfront, measure and never come back. - It'll probably take months to get anything done since they are good at taking your money, but failing to follow through. They have in just a week's time failed to show up to the house three times. Yes, you read that correctly three times. "We'll see you Monday." Monday comes and goes. No phone call. "We will be there on Wednesday." Wednesday comes and goes. No phone call. "Sorry it'll be Thursday." Thursday, Friday, and now Saturday have come and gone and no attempts to communicate with us. Did I mention that the work was supposed to be done on Saturday? If you have SafeCo Insurance, this is probably the company they will suggest. I suggest that you ask SafeCo to refer you to a more reliable and reputable company. Do your research and remember an A+ rating on the BBB website and having Superior in your company name doesn't mean squat. read more

Superior Restoration was efficient and thorough and repairing a terrible leak from upstairs bathroom down into kitchen. Grateful they did not inconvenience my tenants at all and completed all painting etc. needed very quickly. Thank you for everything! read more

It was my worse nightmare. My place flooded all my precious electronics were damaged my beautiful floors ruined! Superior restoration saved the day. They were very understanding and comforting in my time of distress. They quickly dried out and were even able to save my beautiful hardwood floors. I would definitely recommend Superior Restoration to my friends, fam and the general Internet! read more

We would highly recommend Superior Restoration! About two months ago we had a pipe leak that caused substantial amount of water damage to our home. Timing couldn't be worse I was due to have our first child later that month . The walls and floors were completely soaked, just about everything needed to ripped out and replaced. Noah and his crew were professional, honest, and helpful they wasted no time and got started right away. Noah even went ahead and dealt directly with our insurance company so there was less stress on us and we could just focus on preparing for the baby. We are extremely happy with the work they did! The work was completed in a timely fashion nothing was left undone and it looks better than it did before! :) read more

Ian is fantastic. Really appreciative of his help. Highly recommend requesting him, so nice, explains the issues well, and looking forward to finishing our mold issue with him. All around great experience!! read more

Ok come home from LA. It's 11 pm braided supply line under sink has ruptured and downstairs is flooded. Freak out, wife calls first place she finds. LUCKY in at least one thing, Jody answers and is there with a giant box truck sized vacuum to suck out the lake about 10-15 min after we call. Saved our house from further damage. Came back with evaps dehumids blowers like 15 pieces and had everything dried out b4 he finished. He took out the soaked carpet and dried the walls and floors. We are now rebuilding and that's it's own issue, but Superior Restoration is just that, Superior. Hope you don't have to, but if you do I hope you change your luck and call them!!! read more

We had water damage in our home in San Diego. Superior was on the scene quickly and remediation started immediately. At the end of the project we were very satisfied with both remediation and restoration services. read more

We had a leak in the ceiling of our garage, after speaking with our Insurance they had us work with superior restoration. Superior was extremely efficient and very uprfront with the whole process from start to finish. Connor was very helpful and available for any questions that I had. They were there the day of the leak and with the drying process were done within a couple of days.I would recommend superior to all customers. read more

Fantastic service! Always available and easy to work with. Work performed was on the wall and hot water heater stand where it had leaked. Finished results were excellent. Will use them again in the future. read more

I currently live in San Antonio, but I am renting out my old Vista home. During the middle of the night I get a call from my renters saying that water is bubbling up from the kitchen floor. I looked up water removal on the internet and found Superior Restoration and wow am I glad I did. My renters said Jody showed up with in 15 minutes of me calling him, impressive. He got the water turned off, dried out the kitchen as best that he could that night. Then the next day he showed up and brought in all sorts of drying equipment and de-humidifiers. It was amazing.. Due to Superior Restorations amazing and fast service I am completely convinced they saved my house repair bill from costing double. Seriously Amazing... Plus Jody was a joy to work with.. nice and honest. read more

A friend recommended Superior to me when a neighbors house flooded due to an old plumbing fixture that failed Not only did they respond but TWO trucks showed up & kept her calm while walking her thru the process Interestingly enough her insurance rep was there & Jody set him straight on what things she could & SHOULD have replaced Superior assured her that accommodations would be provided & sure enough they were. Also places the insurance "Rep" had failed to notice Jody, who I think is the owner, highlighted needed attention to those areas & that too was cared for He seems very knowledgeable on what the owner/client can expect in this type of situation. The job was completed on time & my neighbor actually received more than expected as far as quality & compensation for what started out as a local disaster for her Should the need ever arise I'll be calling superior because they obviously ARE!!! read more

A pipe burst in my home and these guys were sent to clean it up. What a great job! Jody is a great guy that wanted to sincerely help me as best as he could. He was there to answer questions and send help in the late hours of the night. Gustavo was my lead technician. They could not have sent a better, more knowledgeable, and considerate employee to take care my issue. He works quickly and is very precise. They get 4/5 stars due to a couple of their employees needing a little more supervision than I thought they should have. Other than that, they are a great company and I would not hesitate to call them over to save the day if needed again. read more

If I could give them zero stars I would. In January, I contacted this company. They demanded to start work, but they had failed to send me a contract. They finally sent me a contract, and then tried to leave the job without a toilet for the residence to use. When I asked for a bid for the job, they simply stopped communicating with me and went around me to my Insurance company. I fired them after the mitigation work, and hired a different company for the repair. Four months later they are demanding a check for $4100.00. All they did was rip out some dry wall and put in some fans. They were at my house for half a day's labor. read more

stay away from these people. They came in to take care of a minor flood and all they could talk about is how I didn't have to take of anything because the insurance was going to cover it but of course the insurance company thought that what they did was excessive. They, as the previous reviewer said, would come in and out un-announced and sometime not at all for a few days. They invoiced us for a ton of stuff that was not done and their excuse was that insurance companies never want to pay enough so they add stuff in order to inflate the invoice. these guys are going to end up in jail pretty soon. read more

no way these 5 star reviews are real. supposed to be on the job for leak and no show. liars and cheats. will sue them

2.5 stars, FYI I had told the contractor all this info before posting in order to be fair. PROS:timely on first day to provide quote,started job as planned, answers phone calls relatively on time, tried to finish work, courteous, mold remediation was okay CONS: great salesman- tells you what you want to hear(my fault for trusting people). I would not recommend for reconstruction of nicer homes,had estimated total 7 days for both mold remediation and reconstruction but took 14 days+, broke tiles in the home then claimed he found them like that - his own company photos before starting the job prove him wrong, gave an initial price of $4081 which doubled to $8000+ ( when I asked about this the contractor replied that it was because I had gotten my home insurance involved and he used xactimate to come up with the double cost???- sounds unethical to bill higher to the insurance co, his other reasons were that myself and my tenant were "picky" ,well he had agreed to take on the job and made great promises and self proclamations of BBB and how many years they'd been in business. Their office and contractors didn't appear to be on same page( ex. They were to call and collect 1/2 payment at start of job, they didn't call till week later.) The cabinet "rebuilding" appears to be done half hazardly I'm sure they did it to keep their costs down. CONCLUSION: If you are in a bind and need mold remediation, you may consider hiring Superior but I suggest you take photos of your property in detail before they start. As far as reconstruction is concerned- if simple home job involving carpet and drywall - then superior is fine-IF YOU NEED CABINETS and other details DONE IN AN ACCEPTABLE WAY, I WOULD ASK THAT YOU SHOP AROUND and hire a professional. LESSON LEARNED! read more

After discovering that my slider door was letting water into my walls, I called Superior on the recommendation of a friend. Glad I did, they sent a rep out right away and took care of all the paperwork with the insurance company. I wasn't happy how the paint came out after the repair so they came back and made it right on their own dime. Would totally recommend them to family and friends! read more

Gabe from Superior contacted me after this review, and one similar on Angieslist, was published. He apparently wasn't given my message to contact him about this issue. He gave us a prompt refund of our $50 for the inspection, since it wasn't done on the whole home, and did his best to apologize for the service we got. I guess Consumer review sites like Angieslist and Yelp work like they're supposed to sometimes. I'd still suggest anyone looking into getting a Home Mold Inspection be very careful, both in which company they choose and what they communicate to their home owner's insurance company. read more

For anyone that is unfortunate enough to experience a fire or flood, I highly recommend Superior Restoration. I have personally worked with these guys on multiple jobs and they are experienced, professional, and most importantly, caring. A loss in your home can be a sudden and disastrous event and, trust me, these guys get it! Whether it is Mark bringing a homeowner's aging dog Filet Mignon(yes that happened) or Ian articulating in great detail how and why he is performing certain dry out techniques, Jody and Tony have a Superior crew! (Pun intended) read more

Stay away from this company! My first pipe leak and almost a month later I still have a huge hole in my living room floor. They were only hired to dry it out and get rid of the mold, but they have been stalling me for a week on the Mold Clearance Test, and now don't return my phone calls. I called out a new company for the re-build, and he spotted mold almost immediately. What others say is correct: they come when they feel like it, or are a no-show. They have lousy communication skills, and it's been a nightmare dealing with them. I just fired them today, without the Clearance Test, and am hiring someone else to take over and do it right. They just sprayed over the mold with Kills, and that is NOT the correct way to do it, as I have unfortunately found out too late. I am a firm believer in reading other's experiences now. I hope no one has to go through what I went through. read more

I've referred my customers to Superior Restoration and will continue to do so due to the positive feedback I've received. They don't over-promise and under deliver like many residential contractors. They are true to their word and will not just tell you what you want to hear. They follow through and get the job done ro Keep up the good work, Superior! read more

I don't know what I would've done without this company to help me through the whole process! They were extremely responsive (came out within half hour of my call), professional, and helpful even though I asked a million questions. I would recommend these guys to anyone. Their help and knowledge about everything made the situation a lot less stressful for our whole family. I can't thank them enough for all of the time and work they put in to make sure my house was cleaned up and ready for repair. read more

Jody Cisewski and Superior Restoration did such a great job at a time when I needed it most. My home was flooded due to a busted pipe upstairs. Jody was able to quickly isolate the area, send his professional team to dry and clear the area for new flooring and wall insulation. Most importantly, he explained each step of the process so I always knew what to expect. I'm glad Jody was able to help me during a very difficult time in my home maintenance. Thank you Jody and thank you Superior Restoration read more

These guys were really awesome! We had a burst pipe in the middle of the night and they came out first thing in the morning and immediately got to work! Noah and his crew worked so hard, they were finished way faster than i expected. Noah was so knowledgeable and helped advise us along the way. He was even working with our insurance company. They came back every day to check on the progress of the fans until we were all dried up! read more

Superior came out on the Tuesday they said they would be here, walked me thru everything and took care of this horrible flooded mess. Jody was very professional and I would recommend him to anyone! read more

We recently had a situation at our house where we had some flooding. I called several companies in the area and was met with attitude or I was blown off. In fact, the ServPro customer service rep said I don't have time to talk to you unless you book an appointment.  Superior Restoration was different. The very pleasant woman who answered the phone took down the facts and immediately put someone on the phone (happened to be the owner, Jody).  Later that afternoon, Jody came and did a thorough inspection, walked me through each test, and told me exactly what the moisture readings meant and how he would handle the situation depending on the readings. The price was competitive but the service and peace of mind I got was priceless. I pray that I never need to go through that again but if I do, I know who I am calling first.  Finally, they have randomly reached out to me twice to see how things were going. That is great customer service. read more

This company is great! I have used them twice now at a multi tenant commercial property. Response time was critical and these guys exceeded my expectations! Their coordination & communication made It a pleasure to work with the entire team including the office personnel! read more

Very unprofessional! They said they were going to show up at 9:00am for leak repair. I took a day off work for them. Nobody showed up. When I called them, they said they are sorry they will not be coming. They never called me to let me know that they were not going to make it. read more

Nothing better than being out of town for New Year's and finding out your condo flooded from a water leak upstairs... demolition was done to make sure the water in the walls came out and the interior surfaces were dried. Noah and his crew from Superior Restoration were always respectful and professional from day one, and they restored my condo back to the way it was - and even in some respects better than it was before! Noah communicated with me any time there were any changes in the job and made sure he got my input before he proceeded. It wasn't the greatest experience to have structural damages to my unit - but Superior Restoration helped me get back to the way things were a few weeks later! read more

I just used Superior Restoration for a major flood in my kitchen. The new owner Jody came right out, he was so nice and professional. They finished the job on time and on budget just like they said they would. So grateful to have found them! read more