Very professional service and quality work. Crews were neat and friendly too.read more

From the owner: SERVPRO of Alpena is the top choice for cleanup and restoration. We offer comprehensive residential…read moreand commercial services, specializing in storm, fire, and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

I just recently completed a large-scale restoration job with Right Away Restoration, LLC. I found…read morethem entirely ill-equipped for a job of this size and scope. They were completely unprofessional, unreliable and just plain shoddy. It took them even longer to finish the job because a number of do overs were required. They didn't keep scheduled appointments. They didn't return phone calls. It was a nightmare. Julie Sauve, owner and operator of Right Away, would be hard pressed to manage her way out of a paper bag. Save yourself the frustration and disappointment of hiring this company. Don't do it.

From the owner: Looking for a competent and reliable restoration company? Right Away Restoration & Cleaning, LLC is…read moreat your service! For over twenty years, we have been providing our satisfied customers in the Alpena area with first-rate service. Our professionally trained staff and environmentally friendly cleaning techniques have made us a local favorite. Right Away Restoration & Cleaning, LLC, a privately owned and operated company, provides residential and commercial restoration and cleaning services for the Alpena area. Our dedicated team of technicians has over 20 years of combined experience in the industry. Choose Right Away Restoration & Cleaning, LLC for thorough services thta will be sure to please even the most discerning customer.

Today, Brandon Nichols and his trainee George came to clean my carpets and they did an OUTSTANDING…read morejob. They were friendly and personable; took great lengths at setting up buffers on the staircase landing so the hoses wouldn't scratch any woodwork; identified spots and stains I had missed from my dog and grand-pups ... it now all looks brand new yet is 10 years old. To say I am pleased is an understatement. Kudos to them for a job well done.

We were very pleased with the scheduler and friendly reminder the day of the work scheduled. Our…read morecarpet is very light and it looks like new again even though it is over 15 years old! The two technicians worked very well and expeditiously resulting in a job well done.

I am very pleased with the Promus team who dried and cleaned after a flood! From the first contact…read moreI had with the site visit, to the end of the actual job, was terrific. Very polite and courteous office staff, and very friendly, professional and meticulous workers! They made my basement look like it did 25 yrs ago and never complained or groaned...lol. Looked great and was sanitized.... sooo much cleaner than before the flood! Their pricing is comparably very fair. I am so happy with the job they did, I am so glad to give a review. :) Thanks to All at Promus for making a tough job easy for the homeowner. (*also put some little blocks under an old desk I wanted to keep so it would stay dry - nice touch :) )

From the owner: Damage Restorationsread more

Travis - please call me asap today. There is an urgent matter in need of your attention…read more Thank you, Eric

I definitely would not hire this company. I accidentally left water running in a half bath and it…read moredripped down into my basement. It was small area in my basement with a cement floor. There was an area rug that got wet. Definitely my fault. They were here for about 2 1/2 hours and got the water up. They took the floorboards out of my half bath and the vanity out and put in a heater and some type of metal things on the floor. In the basement they put fans and a heater and used my dehumidifier. This was on a Sunday. They came back on Wednesday to check if everything was dry. That man was here for about 15 minutes. I asked him at that time if he had any idea of what the cost would be and my recollection was that he told me maybe around two which I took to mean $2000. They didn't come back again until Friday when they took all their equipment out of here. I then got an invoice from them a few days later for $3147. If they had just come and shut the water off and told me how much it would be I never would've hired them. I have two wet vacs and could've easily gotten the water up and I could've bought fans and heaters for that amount of money. When I called to complain about it, they told me that the man had told me that it would be between two and three but it wasn't in their notes Everyone I have talked to about this has said it was an outrageous amount that they charged including people that work in that field and plumbers. I hate to think what they charged people that had actual floods in their basement from all the rain. I would definitely try other companies.

I will not recommend Serv Pro of Gaylord to any family or friends. I unfortunately had water damage…read moreon 06/25/24. Serv Pro did come out the following day, stood in one spot and looked around and did absolutely nothing. They dragged their feet, finally on 08/19 did they have someone come out and take down our affected ceilings. Once that was completed, they said it would be another two weeks to remove flooring and set up fans. This should have been scheduled earlier so they could have came right in after the ceiling was done. Two MONTHS after the initial water damage we will set up fans???? Needless to say I have told them I no longer need their services. Terrible service!

We had a house fire where we lost our whole house except for the basement and Tragically lost our…read moredaughter due to the fire! The very next day ServPro was there to clean up! I thought the insurance company was taking care of this. I had no idea I would get a bill at the end for $18,000,00! The insurance company deemed nothing to be salvageable! We got some things back, but we had nothing of real value! I had to pay them out of my content money! They charged me $5,000.00 just for spraying and moving things around in the basement and for getting rid of the water (the water drained on it's own)! The company takes advantage of people! I will never recommend them to anyone! In fact I will tell everyone I know how they took advantage of me and my family, so no one has to have this happen to them! Connie F

Spectacular job! We have used Straits Area Janitorial for over 20 years for home and business. They…read morealways do an excellent job and are knowledgable about all fabric and carpet types, Easy, honest people to work with!

From the owner: Water & Fire Damage Restoration, Tile & Grout Cleaning,Carpet & Upholstery Cleaning, Forced Air &…read moreHot water Baseboard Cleaning

Called at midnight due to water damage causing my disabled mothers ceiling to collapse. Was…read moretransferred to the "manager on call" who didn't know how to properly hold and speak into a phone. When I asked if we had a bad connection as I couldn't hear him, he abruptly hung up! This was after he took my phone number in case we got disconnected, but he never called back. Additionally, what I could get out of the conversation was that the service is not actually 24/7 - so much for emergency help! Big fail! We went with ServPro in Ionia who followed up immediately and put my mother's emergency as a priority.

Very pore services and very slow. Work not up to par and substandard. I would not recommend them to…read moreanyone.