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    ServiceMaster Restoration Services - Concord

    4.3 (147 reviews)
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    Drying the water damaged area
    Chris F.

    Back in January 2022 I returned home from work to find our refrigerator in the kitchen had been leaking water from the ice maker, covering the kitchen floor with a pool of water, which caused damage to the flooring in the kitchen and living room, including baseboards and drywall in areas. I called my insurance company, who dispatched ServiceMASTER Restore, who arrived the following morning to access the damage and began the process of drying everything quickly. I was provided frequent updates from Nico Ponce, Project Manager assigned to my case. ServiceMASTER removed the laminate flooring from the kitchen and half of the living room, removed the bottom kitchen cabinets, baseboards and some drywall. During the process, some mold was discovered behind the drywall below the kitchen sink. The mold was removed, area sanitized and ready to start the replacement of the water damaged areas. Later when the General Contractor said I needed to schedule a "pack out" of everything from the kitchen and living room, including furniture and kitchen cabinets (All the cabinets were being replaced). I was not sure who to contact, so I reached out again to Nico for a recommendation, and she mentioned they offer "pack-out" and return services and would have Sofia reach out to schedule an estimate. Nicole arrived to assess our "pack-out" needs, provided me and my insurance company with an estimate and scheduled the service. A team of four people arrived as scheduled and did an amazing job of packing everything with great care, including labeling each box with the contents and location (which kitchen cabinet the contents of the box were from) which made it so much easier when putting everything back once the new cabinets were installed. Also the furniture such as couches were wrapped from top to bottom to protect and keep clean which in storage. Amazing Service By Amazing People, thank you, Chris Funchess

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    2 months ago

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    2 months ago

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    9 months ago

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    3 months ago

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    5 months ago

    Very good experience also professional, courteous, prompt and easy to use or work with.

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    8 months ago

    So far, great experience especially when it came to communicating with clients. Appreciated their professionalism. Kept clients informed.

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    4 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    3 years ago

    Service master came 2 months ago for water damage and very got back to me on the results or what they found. Total waste of time.

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    Page 1 of 4

    Ask the Community - ServiceMaster Restoration Services - Concord

    Review Highlights - ServiceMaster Restoration Services - Concord

    Communications from the project manager, Hector, were always timely, clear, personable, and detailed.

    Mentioned in 26 reviews

    Read more highlights

    First Call Restoration - Fire damage restoration

    First Call Restoration

    (48 reviews)

    We had a storm cause a roof leak that came down into a bedroom ceiling. Vahid and his services were…read morerecommended to us, and Vahid reacted immediately to send his team. The team was perfectly efficient and dealt with all the facets of the tasks quickly and courteously. We would recommend Vahid and his team for a fast and complete job.

    I want to be clear that this rating in no way reflects the crew that actually came to my house. The…read moremen who did the manual labor to treat our mold and water damage were excellent, hardworking, and professional. All 3 stars is because of y'all My issue is entirely with management. After my insurance company caused complications that led to First Call terminating the job which I understood, I received an invoice in May of last year. I paid that balance in full with two separate checks within two weeks. I have the receipts, the copies of the checks, and the bank statements showing exactly when First Call cashed them. After a full year of zero communication, I woke up today to a voicemail and email threatening to send me to collections within 48 hours. They claimed they had been "trying to reach me" for 12 months, which is untrue. I checked my call logs and my email history; there was absolutely nothing. When I called and provided my proof of payment and the exact dates they cashed my checks, they admitted the "error" was simply because someone forgot to check a box in their system. It is incredibly stressful and offensive to have your credit threatened because a company can't be bothered to check their own bank deposits before sending out threats. As a veteran, I live by a standard of integrity and doing your due diligence. Relying on a "checked box" as the Bible instead of doing actual research is lazy and unprofessional. Do better, not just for your customers, but for the reputation of the guys out there doing the actual work.

    A2Z Restoration - Commercial dust clean up- detail cleaning for a commercial facility 
San Francisco CA

    A2Z Restoration

    (177 reviews)

    A2Z was very professional and the job went smoothly. They removed all the affected pieces and…read moredried the area, leaving it clean and ready to be rebuilt. They were efficient, easy to work with and reliable. I worked with Idan, the PM who came by for the original estimate. He was informative, made helpful suggestions and answered all of my questions. I did not get any other bids, so I cannot comment on the value of the price, but they completed the job in a timely manner and no additional costs were incurred following the original bid.

    Rat infestation in my garage (never had rats before so didn't know the proper process)…read more I had to dispose of half the items in my garage. Junk removal took care of that job & removed the rat poop. Then I called A2Z to clean everything assuming that's all I'd have to do. Last night I saw a giant rat run across my garage so now I've paid $3500 to hazmat clean the 1/2 my garage but still have a rat infestation. I'm now working with a rat removal service but before A2Z allowed me to hire them & get in contract they should have advised me to be sure to complete the proper step beforehand of ensuring the rat infestation was resolved. Now i'm out $3500 for an unnecessary garage cleaning and still have a rat infestation. As a new homeowner (or any homeowner) I'd assume a good business would make sure I've done the pre work (in this case rat infestation elimination) before accepting the job. That's in my view a shitty thing to have done to me as the client. Really disappointed because they seemed professional throughout the process. So for this reason of not holistically proactively making sure the proper prep was done I cannot rate this business any higher than a 2 star. I'm not angry I am however very disappointed and feel that I've been tricked. I cannot recommend this business.

    Fire & Water Damage Recovery

    Fire & Water Damage Recovery

    (355 reviews)

    If you need a professional team to address an emergency water heater failure that spread water…read moreunderneath ALL of your flooring, you will find expertise and empathy in the team of Justin, Camilo and Sophia. Starting with Justin's prompt inspection, he objectively assessed the damage and walked me through the possibilities and next steps. He was realistic yet reassuring. Then the team of Camilo and Sophia were amazing. Arriving late in the evening they worked for hours on the water remediation job that included pulling off molding/floor boards and setting up fans/dehumidifiers. Despite the scope of the remediation growing, Camilo and Sophia showed their experience by staying calm and just working through the issues. Their professional demeanor and calm made you feel they were taking care of everything and things would turn out ok. The team provides an invaluable service in times of crisis. Bottom line, they will take care of you.

    We discovered a leaking toilet in our upstairs bathroom was leaking down and causing wet spots in…read morethe ceiling and side wall of our downstairs laundry room. I've never had to use a Water Restoration service before so I browsed trusty Yelp and reached out to Fire & Water Damage. Glad fellow Yelp friend Karen W gave a glowing review! They seem to answer calls 24/7 and I was able to schedule an appointment quickly. Mike was main point of contact and gave us an estimate and scope of work. Basically, they had to tear out the drywall and insulation from the wet area, dry and dehumidify the area for days, and then put on moon suits and remove any mold. We were able to have 2 techs come on a Friday and then let the dehumidifier run over the weekend. We also had to tear out our upper cabinet since the top was damaged by water. On Monday, they came back to remove any leftover mode and patch things up. The total price came in well below the estimate, which is a huge plus. Very happy with the service and efficiency. If you ever suspect you have water damage from leaks, call these guys and get the problem resolved to ensure mold doesn't form or worst, spread. Note that their services are purely restorative - they'll dry out the water-damaged area and get rid of all the mold. You'll need to hire a plumber first to stop the leaks and then afterwards, a drywall contractor to patch up the holes with insulation and new drywall followed by texturing and painting.

    Bio 911 - Hoarding cleanup

    Bio 911

    (27 reviews)

    Parkside

    My Highest Recommendation for Bio 911…read more I had a mold problem caused by a leaking faucet and roof at my Mom's house. The mold remediation company that I was referred to, went ahead and started tearing out drywall before any contract was signed. They also would not answer most of my questions and only sent a single photo of what they found and that was only after I asked them to send me photos a second time. I called Bio 911 and spoke to Kirill, the owner of the company. He told me that he doesn't like to take on jobs that are already being worked on by another company, but he told me that he would be happy to come out to inspect and evaluate my problem. He was incredibly thorough. He checked the drywall where visible mold had been seen, checked a nearby restroom even though no mold had been seen in there, the outside wall of the building adjacent to the affected drywall, and even the walls of an adjacent apartment. He detected moisture inside of the outside wall of the building, which was something that the other company had missed, and he outlined the steps needed to correct the moisture problem and mold issue. Kirill did all this work simply because he likes to help people. He did not charge me a penny. How often can you find someone that does things just to help people? It is super rare and I am giving Bio 911 my highest recommendation as a result.

    Kirill was very pleasant to talk with about our situation. He was very straightforward and…read moreknowledgeable. This has been a learning experience for me. I do not know if we will end up using them for the immediate clean up but they are on the short list for when we need them later.

    ServiceMaster Restoration Services - Concord - damagerestoration - Updated May 2026

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