ServiceMaster Restoration Services - Concord

(50 reviews)

We had a storm cause a roof leak that came down into a bedroom ceiling. Vahid and his services were…read morerecommended to us, and Vahid reacted immediately to send his team. The team was perfectly efficient and dealt with all the facets of the tasks quickly and courteously. We would recommend Vahid and his team for a fast and complete job.

I want to be clear that this rating in no way reflects the crew that actually came to my house. The…read moremen who did the manual labor to treat our mold and water damage were excellent, hardworking, and professional. All 3 stars is because of y'all My issue is entirely with management. After my insurance company caused complications that led to First Call terminating the job which I understood, I received an invoice in May of last year. I paid that balance in full with two separate checks within two weeks. I have the receipts, the copies of the checks, and the bank statements showing exactly when First Call cashed them. After a full year of zero communication, I woke up today to a voicemail and email threatening to send me to collections within 48 hours. They claimed they had been "trying to reach me" for 12 months, which is untrue. I checked my call logs and my email history; there was absolutely nothing. When I called and provided my proof of payment and the exact dates they cashed my checks, they admitted the "error" was simply because someone forgot to check a box in their system. It is incredibly stressful and offensive to have your credit threatened because a company can't be bothered to check their own bank deposits before sending out threats. As a veteran, I live by a standard of integrity and doing your due diligence. Relying on a "checked box" as the Bible instead of doing actual research is lazy and unprofessional. Do better, not just for your customers, but for the reputation of the guys out there doing the actual work.

Speedy Restoration

4.7

(220 reviews)

We had a leak in the attic that went all the way to the crawlspace through the walls…read more Suzy came and quickly help assess the damage and send her crew to dry it all up. They were well prepared and did a great job, removing mold and dehumidifying it all.

We had a roof leak. Speedy Restoration (Rafael) gave us a quote based on pictures we sent them, and…read moreSuzi also came out to inspect and confirm the quote. Jesus quickly removed the damaged ceiling material and started the drying process. After a few days' drying, Jaime replaced the drywall and painted the ceiling to look as good as new. They are all professional, experienced, competent and responsive. I highly recommend them for a truly "speedy restoration"!

Eisen Environmental & Construction Services

(268 reviews)

I hope I won't have to, but I would trust to work with Dan Eisen and his team again…read more Asbestos abatement was for popcorn ceilings throughout the house. Crew of 4 arrived on time and were efficient with set up, removal, and clean up over 2 days. The service I got was priced well compared to several others in the East Bay which was important for me. Communication with Dan was smooth and easy, and I appreciated that he walked me through the process and answered all my questions. It gave me piece of mind that things were done professionally, safely, and properly for both myself and their team's health. Note: it takes ~10 days to get the air district permit unless you pay extra for expedited service, so that the minimum wait time before abatement can start. Keep that in mind for scheduling purposes

For an asbestos abatement job, I obtained 4 quotes…read more It was easy to communicate with Eisen and I received a call back on the same day. After describing the job, I was given a verbal quote of roughly how much it would cost. Of the 4 quotes, one was several thousand higher than the other 3. Eisen's verbal quote was in the same ballpark as the others. Only downside is that they are scheduled 1.5 months out and very busy.

A2Z Restoration

(177 reviews)

A2Z was very professional and the job went smoothly. They removed all the affected pieces and…read moredried the area, leaving it clean and ready to be rebuilt. They were efficient, easy to work with and reliable. I worked with Idan, the PM who came by for the original estimate. He was informative, made helpful suggestions and answered all of my questions. I did not get any other bids, so I cannot comment on the value of the price, but they completed the job in a timely manner and no additional costs were incurred following the original bid.

Rat infestation in my garage (never had rats before so didn't know the proper process)…read more I had to dispose of half the items in my garage. Junk removal took care of that job & removed the rat poop. Then I called A2Z to clean everything assuming that's all I'd have to do. Last night I saw a giant rat run across my garage so now I've paid $3500 to hazmat clean the 1/2 my garage but still have a rat infestation. I'm now working with a rat removal service but before A2Z allowed me to hire them & get in contract they should have advised me to be sure to complete the proper step beforehand of ensuring the rat infestation was resolved. Now i'm out $3500 for an unnecessary garage cleaning and still have a rat infestation. As a new homeowner (or any homeowner) I'd assume a good business would make sure I've done the pre work (in this case rat infestation elimination) before accepting the job. That's in my view a shitty thing to have done to me as the client. Really disappointed because they seemed professional throughout the process. So for this reason of not holistically proactively making sure the proper prep was done I cannot rate this business any higher than a 2 star. I'm not angry I am however very disappointed and feel that I've been tricked. I cannot recommend this business.

Robert L Brown Construction

(5 reviews)

We just completed a multi-month project to completely replace the front of our 3 unit condo,…read moreincluding waterproofing, stucco, and all new windows. The final outcome of the project was fantasic quality and it was completed on time and under budget. The RL Brown team is easy to work with and provides clear communication along the way. Adam managed the project at the site every day and was great to have around and would answer any questions we had along the way. Overall I would work with them again and would highly recommend them to anyone looking to complete a project.

We had major water intrusion in a three unit condo building in San Francisco. RL Brown was hired to…read morereplace the building facade, re-stucco, replace windows and repair interior damage. The project was completed on schedule and their team worked well with each of the homeowners considering our individual needs and ensuring everyone was happy in the end.

Fire & Water Damage Recovery

(358 reviews)

We discovered a leaking toilet in our upstairs bathroom was leaking down and causing wet spots in…read morethe ceiling and side wall of our downstairs laundry room. I've never had to use a Water Restoration service before so I browsed trusty Yelp and reached out to Fire & Water Damage. Glad fellow Yelp friend Karen W gave a glowing review! They seem to answer calls 24/7 and I was able to schedule an appointment quickly. Mike was main point of contact and gave us an estimate and scope of work. Basically, they had to tear out the drywall and insulation from the wet area, dry and dehumidify the area for days, and then put on moon suits and remove any mold. We were able to have 2 techs come on a Friday and then let the dehumidifier run over the weekend. We also had to tear out our upper cabinet since the top was damaged by water. On Monday, they came back to remove any leftover mode and patch things up. The total price came in well below the estimate, which is a huge plus. Very happy with the service and efficiency. If you ever suspect you have water damage from leaks, call these guys and get the problem resolved to ensure mold doesn't form or worst, spread. Note that their services are purely restorative - they'll dry out the water-damaged area and get rid of all the mold. You'll need to hire a plumber first to stop the leaks and then afterwards, a drywall contractor to patch up the holes with insulation and new drywall followed by texturing and painting.

If you need a professional team to address an emergency water heater failure that spread water…read moreunderneath ALL of your flooring, you will find expertise and empathy in the team of Justin, Camilo and Sophia. Starting with Justin's prompt inspection, he objectively assessed the damage and walked me through the possibilities and next steps. He was realistic yet reassuring. Then the team of Camilo and Sophia were amazing. Arriving late in the evening they worked for hours on the water remediation job that included pulling off molding/floor boards and setting up fans/dehumidifiers. Despite the scope of the remediation growing, Camilo and Sophia showed their experience by staying calm and just working through the issues. Their professional demeanor and calm made you feel they were taking care of everything and things would turn out ok. The team provides an invaluable service in times of crisis. Bottom line, they will take care of you.

ServiceMaster Restoration by Elite

(123 reviews)

Had some water damage from an upstairs bathroom down to my garage and called Service Master…read more Chris Garcia was my project manager and super satisfied with the water mitigation process. He was generous enough to start setting up fans before confirming to work with them and was very informative and communicative throughout the whole water mitigation process. Always showed up on time and was responsive to any questions I had. Him and his crew were awesome during the demo portion. Put floor and wall protection down and cleaned up after the job was done. Highly recommend Chris and his team to help you out. Very professional and glad It was a good and smooth process coming from horrible situation with water damage. Chris completed his job but the overall job isn't fully complete. Still have to work with them for the rebuild and hope the process continues to be smooth and effortless.

ServiceMaster was engaged to remove bad cigarette odor from my house. First they recommended attic…read moreduct cleaning. Then they washed everything: walls, ceilings and floors. Then they ran air purifiers for several days. Smell is now mostly gone, except around front entrance door and around access door to the garage. I am still working on that smell. Also, it took them a few days to come get the air purifiers. Overall I am satisfied with their work. They were responsive and professional.

3 Step Restoration

(7 reviews)

Oscar is thorough and fair! He is quick to reply, troubleshoot, and does very good, honest work…read more Oscar helped us with a mold issue last year and we haven't had any more issues since. Highly recommend!

Quick response. Very nice person. Came over, heard our concerns and checked for moisture with a…read moremoisture meter. We didn't need his services but he did provide some advice to help us with humidity. I pray we don't ever need a mold remediation but if we ever do I'll be sure to hire 3 step. Thanks for your help.

Lightspeed Restoration of Pleasant Hill

(2 reviews)

We had water damage that required full mitigation. On top of that, we had to demolish, and…read morereconstruct our guest bathroom, and Lightspeed Restoration knocked it out of the park. From start to finish, the whole process was handled with professionalism and care. A special shoutout to Lenny, who did the bathroom work, he was absolutely awesome. Super friendly, kept us in the loop on every decision, and made sure we always knew what was happening and what was coming next. He always gave us a heads-up before showing up, stayed on schedule, and treated our home with real respect. It's stressful enough dealing with water damage, and having someone like Lenny on the job made a world of difference. Couldn't recommend Lightspeed Restoration more highly. If you're dealing with any kind of water damage, these are the people to call.

Trevor, Francisco, and Joshua were incredibly professional. They were very transparent about the…read morecost and time frame for the repairs. They did a great job, laid out the options with no pressure to go for the more expensive option, did a great a job cleaning up when they were done, and also expedited our job to get it done before our out of town guests arrived. Highest recommendations!

Bio 911

(27 reviews)

My Highest Recommendation for Bio 911…read more I had a mold problem caused by a leaking faucet and roof at my Mom's house. The mold remediation company that I was referred to, went ahead and started tearing out drywall before any contract was signed. They also would not answer most of my questions and only sent a single photo of what they found and that was only after I asked them to send me photos a second time. I called Bio 911 and spoke to Kirill, the owner of the company. He told me that he doesn't like to take on jobs that are already being worked on by another company, but he told me that he would be happy to come out to inspect and evaluate my problem. He was incredibly thorough. He checked the drywall where visible mold had been seen, checked a nearby restroom even though no mold had been seen in there, the outside wall of the building adjacent to the affected drywall, and even the walls of an adjacent apartment. He detected moisture inside of the outside wall of the building, which was something that the other company had missed, and he outlined the steps needed to correct the moisture problem and mold issue. Kirill did all this work simply because he likes to help people. He did not charge me a penny. How often can you find someone that does things just to help people? It is super rare and I am giving Bio 911 my highest recommendation as a result.

Kirill was very pleasant to talk with about our situation. He was very straightforward and…read moreknowledgeable. This has been a learning experience for me. I do not know if we will end up using them for the immediate clean up but they are on the short list for when we need them later.

Plumbing Solutions

(955 reviews)

They were fantastic to work with - fast to respond, clear communication and reasonably priced…read more They will be my first call for any future issues.

Showed up on an emergency basis, at night, on a weekend. Very professional. Identified the problem…read moreand fixed it with alacrity. Clearly communicated the issue, what work needed to be done, and performed it. Would definitely use again and recommend. Five stars all the way!!

Crawlspace Clean

(181 reviews)

We have a crawlspace in our house that needed some TLC. Sure it provides a way to route air ducts…read moreand water pipes along with raising the house on pillars. However, crawlspaces can get moldy and wet from lack of care. If you ever encounter rodents, there is a good chance they came via the crawlspace. After all, we do hear noises at night at times, which is creepy. Jacob visited and gave a comprehensive review and estimate. We basically went for a full package of rodent control, cleaning, and installing a new vapor shield to keep it dry. The while job took maybe 2.5 days with a crew of 3 workers each day. Outstanding quality work. First phase was sealing up the homes around the house and crawlspace, and laying traps. The attic was inspected too. This was followed up with weekly followups to ensure no more rodents. This scope was subcontracted to Golden State Critter Control. Highly recommend working with Greg. The next two phases involve cleaning and eventually reinstallation of the vapor shield. Compared to what we had before, it was day and night! I also appreciated the crew alerting me to a leaky drain pipe. I later worked with a plumber to replace a cracked 3"D drain pipe that connected upstairs to downstairs. It was fixed in about 3 hours with two plumbers. Definitely recommend Crawlspace Clean for rodent control and crawlspace cleaning. 5 stars.

Starting with the closing up and blocking of animal access points to the dwelling the work was…read morecompleted quickly and professionally with future traps set to be checked periodically. The cleaners were very careful to keep the area around the workspace very clean and safe. Working below the foundation cleared debris and then sterilized the area. Then removing rat contamination and feces from the attic and the existing contaminated insulation. All questions were answered on the spot and any concerns were taken care of immediately. Even a missed closet was taken care of the next day. The cleaning and sterilization was done in 5 days. Due to the size of the home and the time to clean and replace the insulation. We are very happy and impressed with the results. Here are some before and after pictures Also Matt at "Golden State Critter Control" was great. And regards to our insulation removal and replacement guys. Francisco and Jose R. Great Job guys. And thanks to "CalTek Plumbing and Rooter" for notifying us of the problem.

Speedy Restoration

4.7

(220 reviews)

Letts Plumbing

(801 reviews)

I recently purchased an under-sink reverse osmosis water filtration system and needed it…read moreprofessionally installed. I had used Letts Plumbing in the past but had completely forgotten about them until I asked a friend at Standard Plumbing for a recommendation after receiving several installation bids. He immediately told me to call Letts Plumbing. Mary promptly returned my call and scheduled someone to come out the very next day. The plumber who arrived was extremely experienced and had installed many of these systems before. He quickly modified the drain connection without any issues and completed the installation efficiently and professionally. What really stood out to me was not only their expertise, but also how friendly, respectful, and professional everyone was -- from the office staff to the plumber himself. On top of that, their pricing was significantly better than the other bids I received, which saved me a considerable amount of money. Letts Plumbing has absolutely earned our trust, and they will be our go-to plumber from now on.

We continue to rely on Letts Plumbing for our various needs. They installed a water cutoff valve…read morefor a refrigerator water line (whoever did the initial install didnt put one in!). They most recently removed an old water softener and installed new copper piping where the softener connections were. Oddly, the tech charged us for new copper while keeping the copper sections he removed, saying he was adding it to their collection. I get not being able to reuse the sections connected to the old valves but there was some that could have been reused, or left for our recycling. Not a huge deal, just seemed odd that he mentioned keeping it for their future use. We'll still use Letts and recommend them to friends. They're very prompt. The work is done well. And the job sites are left clean.

All Dry And Tidy

(101 reviews)

Highly recommend! Mike helped me greatly with a consult to properly remove mold from the property…read more Also provided guidance that prevented further issues.

Mike is arguably one of the best, most honest and kind professionals in this space. He went out of…read morehis way to give me brutally honest information that saved me so much time, money and hassle. Even though he was too far from our home to perform our job, he treated me like a family member. He referred me to other professionals he trusts and has followed up with me multiple times to check in and offer more help. We need more people like Mike! He's the sweetest and is genuinely passionate about the work he does. I would recommend him to anyone. His time is precious and he still gave it away to me knowing he wouldn't be able to travel to my house.

U.S Accurate Design Build

(91 reviews)

We hired U.S Accurate to remodel our kitchen and living room, and the experience was great from…read morestart to finish. Scope-wise, they removed a structural wall, added a new island, replaced all cabinets, added a butler's pantry, updated the flooring, upgraded the electrical, and took down the old plaster to install smooth drywall. Shay kept us informed at every step, talked us through options when surprises came up behind the walls or under the floors, and handled permits/inspections so everything stayed on track and to code. The crew was professional, punctual, and tidy and would also work on weekends sometimes. There were some minor bumps along the way but final results look fantastic and function even better. The new layout is open and bright, with smarter storage and lighting that really elevated the space. Because of the great experience, we brought them back for a bathroom remodel too. Highly recommend US Accurate Construction--would absolutely hire them again.

Very professional team. Fred is great to work with. He's helping us with a full remodel.read more

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