Servpro was one of several companies offered by our insurance company to help clean up following a fire. They were not thorough, damaged cabinets by trying to improperly removing shelf liner which ruined the finish, left dirty hardwood floors which I cleaned myself but needed reminded to come in and clean the carpets. Further at the end, they tried to bill us for items they didn't do and charged us more for the cabinets than what was charged in the quote that we obtained for them even though they used the company we got the quote from. When I asked for the receipt, they wouldn't provide it even though it would be needed for anything warranty related. They didn't want us to know! Very disappointing they way they do shoddy work and try to scam people who have just been through a disaster! read more

Read and Learn, and Pass it On. On the evening of 3/29/21 our father's home sustained damage due to an electrical fire. He escaped uninjured but was forced to relocate. This Cedar Rapids home is a pillar on First Avenue's Northwest side and has been in our family since our grandmother purchased it in 1951.   3/31/21 was the day that our father signed the contract with ROBARB, LLC dba SERVPRO of Cedar Rapids, IA to complete the restoration of our family home. The owner, project manager, our father, as well as three family members, and our insurance claims representative, were present at this meeting. They assured our father that SERVPRO could take care of all cleaning, restoration, and storage of his personal property and that the timeline for completion would be 6-9 months.   At the time, it was reassuring that a local company would be overseeing the entire process of restoration, reconstruction, storage, as well as "cleaning". Little did we know that this journey would consume almost three years of our lives. Nov. 29, 2023, marked 32 months to the day that our father signed the contract.   The exorbitant bill has been paid but there is much left to be said. This is a forewarning to anyone who may ever need assistance after a disaster when decision-making is driven by emotions, distress, and uncertainty.   Our father passed away on 10/2021 and was never returned to his beloved home. Throughout the reconstruction, we were continually given multiple completion dates by both the project manager and the owner of the company beginning in July 2022. The delays required our family to obtain two claim extensions from our insurance company and family members who eventually purchased the home were forced to reapply for mortgages due to the expiration of rate locks. By the time they could close on the transaction, their interest rates had increased by over 2%.   Because the project manager was rarely on-site, many unnecessary setbacks occurred. On 5/8/23 the SERVPRO project manager admitted to his failures in a meeting with our family and several Cedar Rapids Building Inspectors.  He assured us that he would "Make it right". This never happened.   Here are just a few of the challenges we were met with: - Multiple subcontractors were used during the reconstruction, including out-of-state subcontractors. Their availability was limited and sporadic. When one subcontractor failed to complete a job, another had to pick up where the first one left off. - The errant disposal of original wood trim that had not been damaged in the fire. New wood base and case moldings had to be milled - and our family was charged for this work. - Family heirlooms were lost at the ROBARB, LLC dba SERVPRO of Cedar Rapids storage facility. - Over $4,300 in damages to personal property were incurred during the move-out with White Glove Movers, as well as during the cleaning process at Servpro's facility in Hiawatha, Iowa. Damages were paid, but their sub-contractors and employees lack the expertise required in dealing with vintage and antique personal property. - A water leak in the kitchen ceiling damaged newly installed drywall due to a sub-contractor failing to properly install a water line -The side entrance to the home was secured by a pole for 2.5 years before a new door was finally installed.   There was a 56% increase in costs from the initial dwelling claim estimate to the actual invoice. The final invoice was 18% more than the actual assessed value of the home. Homes have been built from the ground up in much less time than it took SERVPRO to complete the restoration. If a natural disaster or any unexpected catastrophic event impacts your family, take the time to thoroughly consider all your options. SERVPRO may tout themselves as trusted leaders in the restoration industry with promises to return your property to "like it never even happened" condition but be prepared for a journey that will leave you questioning the capabilities of this business, as well as their ethics. We are steadfast in honoring our father's legacy. He was a lifelong Cedar Rapidian and proud WWII Veteran who believed that ROBARB, LLC dba SERVPRO of Cedar Rapids had the utmost concern for our situation and would complete the repairs of his home in a timely manner. He came from a generation that entrusted people to follow through with what they said they would do. This company failed him miserably.   If our parents and grandparents were alive today, they would be demoralized by what has transpired. Share this review with those who may benefit from it. some Note: Photos of the interior were taken over 2 years post-fire. Please educate yourself and read our account in detail at: https://www.facebook.com/gregamy.stewart/ Greg & Amy (Hanson) Stewart Fairfax, IA   #consumerprotection #likeitneverevenhappened #cleanup #firerestoration #servpro #cedarrapids #disasterrecovery #mitigation #iowabusiness #insuranceclaim  #servprolife #whiteglovemovers read more

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Absolutely trash company. Misleading, over budget, non-responsive and non-caring. My family suffered immensely by using their services. AVOID AT ALL COSTS! read more

I had some questions about water issues in my basement. Called Servpro of Hiawatha and they answered everything . Great customer service and very helpful and friendly. This business knows there stuff! Made an appointment for someone to come out to give me an estimate. I'm working on a budget and they helped me get it worked out. Great Company!! Definitely would recommend them! read more

My father recently had SERVPRO come and clean his carpets, he told me that the carpets look great and that "I have been sleeping on them." Craig was very kind and did a great job! Their dog had made the carpets around the house very dirty but once Craig was finished, everything looked brand new! read more

What an honest hard working company. They go above and beyond to make sure things are done properly. Somethings don't go as planned but they will do whatever it takes to make things right. very happy with the work of Servpro from the office staff to the techs. read more

I am writing a review for Serv Pro, Hiawatha. I was completely happy with this company. There were some hiccups in the process, only because I had a leak in old pipes in one of the bathrooms and it took a while to locate the actual leak. They were persistent and attentive to the problem. Brett and Lindsay Kellogg made suggestions and helped me make decisions regarding replacement items I needed to buy. They were kind, helpful and understanding when I needed help or had questions. I would definitely call them if I have problems in the future. read more

Very shady operations. My insurance company referred me to them for storm damage repair. Their estimates were two times the amount of what I got independently. After I cut contact with them they send me another bill for one service that was even higher than their already high quote. The adjustor was also pretty dismissive of any concerns I brought up. Be wary of their estimates and, if you must use them, be sure to get some independent quotes to compare. read more

We had some water damage to our home. Our insurance company recommended this company for the repair work. We would NOT recommend them or use them again. The whole process was disorganized. Parts of the work where done prior to repairs being completed. Leaving us with the decision to pro-long the project or just not do the repairs at this time. Flooring installers sent before the cabinet installers. Caused a delay and confusion. when this was done i received an e-mail asking me to sign saying i was happy and had a number at the bottom that was not what the cost of the project was to be. I asked for a itemized bill but never received it. Then we get a letter saying or bill was over due with a completely different number. Not Happy!!!!!! read more

After the disaster of a washing machine over flow in my finished basement we called Servpro of Cedar Rapids. The immediate response ( even on a weekend) was overwhelming! They were great at calming me down, walking me through the entire process and worked with my insurance through the process as well! After repair were done by basement looks even better than before! I can not thank them enough for being there in my families time of need and working so quickly and in such a professional manner. I will most definitely call them first when accidents decided to strike my house again! read more