Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

Octagon did a fabulous job after a burst pipe disaster which destroyed kitchen and several rooms…read more They were very responsive to all my concerns, valid or not. Blaine was fantastic and made sure that my house was in perfect readiness for rebuild. I would give them 10 stars if I could. Thank you, Blaine, Maddie and Octagon!

Such great people! Friendly, helpful, professional, and really went out of their way. Can't thank…read morethem enough! If I ever need this type of service again, they'll be who I call:)

Tom was very responsive, professional and did a great job cleaning my HVAC condenser and…read moreevaporator. There must have been 3 inches of dirt in the 35 year old unit. Runs like a champ now. He also installed some linkage ductwork for me to finish getting AC to the 2nd floor bedroom. I highly recommend him!

Tom replaced our flexible dryer vent hose with safer, cleaner solid pipes. It was not a simple job…read moreand most of the work was in a very hot attic. Tom was professional and did a great job.

Insurcomm came to our rescue recently as we moved into our new house. 7 air scrubbers showed up at…read moremy door within hours of my call to remove the smoke smell that resulted from an oven cleaning gone wrong by the former owner! Thank you so much for your responsiveness!! You changed the smokey smell that filled EACH ROOM to sweet smelling cherry pie, and saved our furniture from subsequent damage as we were moving in! We are so very grateful!!!

I had a frozen pipe which burst underneath my main bathroom, I called my insurance company and they…read morerecommended in insurance com to come and mitigate the job. They came check the bathroom apparently the water with the floor and the shower and everything had to be taken out center guys. Here they tore everything out. Did a lousy job left holes in my floor they got paid by my insurance company. I never saw a bill. They strong-armed me in signing that the work they had done was done to my satisfaction by telling me if I didn't sign my job would stop there being a senior citizen and handicapped I needed to have my bathroom repaired. After over a week and hearing nothing more, I complain to the insurance company and I told them they lowball the client to satisfy the insurance company and then do shotty work so they continue to get referrals from insurance companies. I was told to get my own contractor which I was allowed to do and I did waiting for approval on the estimate. I would never recommend them or use them again. They also wanted me to have my insurance company pay them directly. I refused I own my house outright. I don't need them to decide what gets paid and what does it. Do yourself a favor steer clear of them.

My 2 stars goes to the remediation team. I give 0 stars for restoration, which was mostly a waste…read moreof my time. Paul Davis was hired by my insurance company to do work on my home involving a kitchen leak that caused damage to my floors through the ceiling below. Jordan came in, took moisture readings, and provided a quality consultation. He took a lot of photos and measurements. The expectation set was that they would take 3-4 days to remove damaged materials and dry it out. By that 3rd/4th day, they would assess the full damage and begin working with insurance. They were supposed to refinish my flooring, replace the damaged cabinet, replace sheetrock, and paint. I was told they would pack up the rest of my stuff and store it while this was happening. This was ballpark - a 2 month project. The remediation part went OK at the end of December. It took longer than expected, it seems due to poor communication. They didn't schedule someone to disconnect the gas from the stove or a granite specialist to remove the countertops the first day. They found someone to disconnect the stove day 2 but not the counters so they did them themselves and broke a backsplash. They were there longer than expected because the coordinator didn't know to schedule them for certain days. At the end, they took a lot of photos and measurements. They removed and threw out the cabinet (it wasn't salvageable), though they stipulated that they *should* have saved the cabinet doors and facing to make replacement easier. I asked them to save the hardware and they said they did but lost it. Jordan took one of my cabinet doors and told me they would match it as close as possible. They were supposed to replace the damaged insulation but didn't until my house started to get very cold and the insurance company learned work they paid for wasn't done. They sent someone to quickly add it. After a month (possibly more) I learned that they submitted replacing all of my counters to insurance, which was rejected because only one was damaged. They told me they could only work with me on correcting the floors and sheetrock because they don't do restoration for cabinets. I complained to the insurance company who hired them. The adjuster made a call and I was told that Paul Davis was going to take care of me. They sent a project manager who came to be the third person to take a lot of photos and measurements. After 3-4 weeks (about 2 months after they gutted my kitchen), I got a quotation that didn't detail all of the necessary repair work. I asked questions and had to follow up a few times to get a response. They had difficulty giving me a timeframe and ultimately was told another 6-8 weeks would pass before they began work. They claimed some of it was because they didn't know about some aspects early on, but they did as they sent 2 other people here to assess it previously. They also told me that my insurance rejected packaging and moving my belongings. The insurance company said it wasn't even submitted to them because they would've approved it. In fact, they DID approve it later on. Someone from restoration called to ask me why I hadn't signed the contract yet and I detailed my challenges with what had happened thus far, and having to be displaced an additional 2 months. She said something to the extent of us not being a match. It honestly felt like they didn't want me as a customer the moment they learned it was a smaller project. I'm now acting as my own contractor and the floors were done a week later; all other work is scheduled to be done soon. Also, they lost my hardware. Edit to add: I see the owner's response. I did discuss all of these challenges on the phone directly, no support was offered. I have moved on.

On Jun1 1st, 2025 I filed a claim for water damage after a refrigerator repair went bad, Paul Davis…read moreout of Hampton NH was recommended my Liberty Mutual for the Dry-Out and they did a decent job. So, I hired them to also do the Restoration, also in June but at the time, they let me know it would likely take 2 months before they could start because of the backlog of projects. But they dropped the ball in August by not following the claims request properly with Liberty mutual resulting in a month delay so we expecting to now start the job in September, but they dropped the ball again on ordering the materials leading to another month delay. Finally, I got a notice that they would start the job on Oct. 20th at 8:00am but at noon I called them since no one showed up and they said they had a truck issue and would stary on Tuesday 10/21 at 8:00am, but again no one showed up, at 10:30am a Hertz rental truck showed up with 2 men who spoke zero English. I did my best to communicate with them but the only word they could speak in English was floor. They called their boss on the phone who was a subcontractor and he let me know they were here to do the setup. I asked who was going to provide these men instructions and was told that he would be out to my place tomorrow. So I went inside, called Paul Davis, spoke to RJ the project Manager, who seems to think it was not an issue that they could speak zero English and could not verify if these men were even legally able to work in NH, USA and he said he would check. In the 5 minutes it took to have that call, the 2 men unloaded the wood flooring and left. Later that day, I got a Text from the Project Manager, RJ, that the contractor would not be showing up on Wednesday 10/22 as they needed to find a new crew and would be in touch. On Wed, 10/22 I called Nathan McCuster, the GM, who also had no issue with the fact that they outsourced work to illegal aliens but would look into the project and call me back on Thursday with a plan. On Thurs, 10/23, after 5 months of waiting to start the restoration, Nathan McCuster called me back to let me know they would refund the downpayment and they were no longer interested in completing the project. I asked for a reason and they said, they didn't have to give me one, stating this was just no longer a good fit for them. So, now I am having to start the process of locating a vendor to do the restoration after wasting everyone time for the past 5 months. Paul Davis is Unreliable, operating with contractors that sub out work to illegal Aliens, and completely unprofessional in their communications, commitment, and piss poor customer service.

We had a great experience with Matt at Elm Environmental. The work he did was prompt, organized and…read morerespectful to our home. We had called a couple other contractors, but no one called us back for days. Matt responded to us right away! He was knowledgeable and personable. We were very grateful that he came over to asses our basement situation and got us an estimate within a day. We had a rather large area of mold from where water had got in and some asbestos wrapping around a few pipes in our basement ceiling; it was gross and we dreaded having it removed, but Matt came right in and took care of it and now it looks so much better!

Matt was right on time with the start of a challenging project in my crawl space. He was very easy…read moreto have in the house and very careful to keep things upstairs clean and organized. His work was finished on time and I can already sense a huge improvement in the air quality. I especially appreciate that he carefully explained each step and why he was doing what he did. His communication was great- I never had to chase him down!