To have water damage is disastrous enough, throwing in less than mediocre, yet very expensive service is adding insult to the injury. After filing a claim with my homeowners insurance company, they sent SERVPRO in Big Bear to my home to asses damages. Two young men came and cut a large hole in my wall, they covered the area with plastic and they left. Within hours the plastic fell, leaving me with an exposed wall in the middle of the winter. Afterwards I received a bill for $987.06. They literally charged me almost a thousand dollars for cutting a hole in the dry wall and putting up plastic that stayed up for only a few hours. They did not fix the leak, they did not do any repair of any kind, they only cut the dry wall. I have included pictures of invoice and "work" they did. I found out afterwards from a professional company I hired to fix the damage, that the price for cutting a hole into the wall, should have not cost more than $50.00. If you make the mistake of allowing your insurance company to send Servpro to "asses" damages, beware and do not ask them to do a damn thing. Dart the owner is very dishonest and rips people off at a time when they are very vulnerable. In response to Megret O. Indeed, I was told the damage was caused by termites. Not only were they dead wrong about it, they delayed my insurance claim with such an erroneous and ridiculous claim. Professionals DO NOT make such outlandish consequential mistakes. Whatever algorithm or standards you have are flawed. A picture is worth a thousand words. A gaping hole cut into drywall, incorrect conclusion regarding causation and plastic sheets taped to my ceiling that lasted a few hours does not merit almost $1,000.00, no matter how you try to spin it. read more

I cannot say enough about Jesse and Kevin from the ServPro Redlands location. We had a leaky bolt under the toilet tank that wreaked havoc in our house. Not only did it take out the flooring and sub floor in the bathroom, but it took out every wall and even went through the wall and took out our laundry room. What a mess! After contacting my home insurance, ServPro was there the next morning with all of the drying equipment. A few days later they came back and removed it and did demo to see how extensive the damage was. We actually had about a 3' hole in our sub floor and didn't know it! Once all of their estimates were done, construction started within a week once materials were received. We've got a new sub floor plus a reinforced floor over that for added strength, new walls in two rooms, new toilet and sink (since the room was destroyed anyways, we upgraded a few things on our own), new paint, tile, etc. The paint was perfect, all trim was flawless, all fixtures were installed and working properly, the house was restored back to its original condition (we offered to move many pieces of furniture to get a more clear path for the crew), and all trash was removed. These crews worked their tails off day after day to get us back up and running. Professional, clean, courteous, and they even took the time to explain each stage as they were moving along. I could NOT be happier with the company and the work they delivered. Thank you Jesse and Kevin! I appreciate you tremendously! read more

Servpro of Redlands - Team Jeffery Pagett - is simply the best disaster mitigation, cleanup, and rebuilding firm I could imagine. At 4:00 a.m. on December 24, 2025, my dog woke me to the sound of dripping in the foyer of my 4,000-square-foot home. What started as a water spot the size of a quarter on the ceiling quickly became a serious concern. Pure Insurance immediately dispatched Jeff and his team -- a hands-on operation led by Jeff himself, not just an investor-run franchise. Despite heavy downpours, they arrived on Christmas Eve and tarped my roof. They were kind, professional, and incredibly hardworking. My anxiety disappeared the moment they assured me, "We've got this." They even returned multiple times -- including Christmas Day -- to check on the tarp and ensure everything was secure. The water damage was fully mitigated. Within four days, they removed insulation, cleaned the foyer, and set up industrial fans and dehumidifiers to prevent mold. By January 5th, the space was completely restored: new drywall, insulation, fresh paint, updated door hardware, and all furniture carefully replaced. Honestly, it looked better than before. Jeff (owner), Juan, Victor, Brad, James, and the entire team were exceptional. As a former EVP at a Fortune 200 company, I can say this level of service and quality is rare. I'm incredibly grateful to this team and thankful Pure Insurance connected me with what I consider the premier firm in California for this work. read more

Without a doubt the best part of having your kitchen flooded is having SERVPRO on your side. Our first point of contact was with ALISHA our Project Coordinator and it would not be our last. Alisha addressed all of my concerns and gave me a starting schedule complete with times ,men and equipment and continued with that agenda at every step of the way. First up was Daniel the Crew Chief. On time and knowledgeable describing in detail the process for the next 3-4 days. Brett and Jerry arrived to remove or water soaked floor. Again, on time and courteous and hard working. I was amazed at how quickly that floor left our home. Now that the floor was gone the drying process started and fans set up and monitoring started all handled by Andrew who set about his task and before I knew it he too was on his way after giving me approx. drying time and sharing how the moisture readings worked. After 3 days of drying we were now ready for our final walk through with Andrew and Valentine getting us ready for reconstruction. Our sincere thanks to all those mentioned above as your hard work is the foundation of SERVPRO. You will not be forgotten. Alisha, thank you so much for your kindness,guidance,patience and outstanding communication skills. You are so appreciated. And last, but not least, would be remiss in not thanking Jeff Padgett for putting together such a professional group of people. Your company will be recommended at every opportunity read more

I had bad experience with Servpro of South Redland, a LIEN was placed on my property. Servpro charged me more than the total amount that we owed for the mitigation service they did due to big water damage that suffered my property. I made one portion of the payments that we owed to Servpro by check in the amount of $2,174.96 which was cashed by Servpro on 02/14/20 despite they cashed the check in the amount of $2,174.96 it was not accounted towards the big amount of money we owed to Servpro. I asked Patricia Padget to explained to me why we were over charged she was very unprofessional, rude, and did not have the answers because their accountant was not there. I asker her to please send me the right amount of money that we owed Servpro to pay them, Instead a Lien was placed to my property. Finally me and my son figure out that Servpro charged double the amount of $2,174.96 I sent them the proof from the bank that they have cashed the check in the mentioned amount. I did pay them what we owed and demanded from them a lien release and the release waiver pay notice. I never received any apology for the stress they gave us despite I was discriminated because my property is located at the mountains Claudia said they don't do reconstruction at the mountains. read more

If I'm being honest -- if Juan (heading the reconstruction part of our renovation) hadn't been a part of this equation, I'd be giving ServPro a 2 out of 5 rating. What I was told would take 6 to 8 weeks ended up taking 18 weeks. Anytime I called the Servpro office and was told they'd call me back, that rarely happened. The office never seemed to know what was going on with the reconstruction efforts. When I expressed the limited funds we had left to SerPro, and relayed Juan's suggested ways to reduce prices, ServPro ignored those recommendations and I caught several obviously unnecessary costs in their budget. Multiple people I was communicating with left Servpro and nobody ever informed me, so I would go weeks with no returned calls or texts from those people. The whole experience just made me feel like I was an after thought. On the other hand, Juan was a gem. Communicative, patient, and seemed to really care about doing the best job he could. The final outcome was great work, but the stress and headache of dealing with the rest of the company made it not terribly worth recommending. read more

I had water in my kitchen cabinets and wasn't sure what to do or where it came from. I called my insurance company to ask them who they trusted in my home and they suggested Jeff Padgett with Servpro of South Redlands and Yucaipa. Jeff was sincere in tonality on the phone and immediately came to my home. It ended up being mold behind my cabinets and in my walls. I was scared! Jeff took over and I couldn't believe his employees were trained and certified and most of all - respectful and professional. Shirts were tucked in and made my wife feel comfortable with them in our home. I couldn't be happier. They were affordable and worked directly with my insurance. They also gave me information on preventative maintenance and have followed up with me twice to make sure I was taken care of. I don't write five star reviews often but wish I could give them six stars! Thanks so much Jeff! read more

5 Stars, No doubt. At the beginning of this new year we bought a new home and we called Servpro of North Riverside City to come help us with the move. They sent us a fantastic moving crew. They were punctual, clean, kind, courteous, and very professional. They helped us pack all of our belongings and helped us move to our new home. Mario and Carlos were extremely courteous and kind. Mindy and Letty were super careful with everything we had in the house. They bubbled wrapped every delicate item in the house and carefully moved our furniture in blankets and other wrapping stuff, so nothing got damaged. They must have used over 250 boxes to pack and move all our clothes and furnishings and very carefully moved it to the new home. Thank you Servpro of North Riverside City!! You guys are awesome!! We love our new home!! I would recommend these guys to everyone I know. read more

"After a flood inside my house the Servpro team came to my rescue immediately. I called at 8:00 PM and by 9:00 Steve was at the house assessing the damage and setting up dehumidifiers, drying fans and filters. Early morning the next day the team came in and began the process of removing the damaged floors, woodwork, drywall and tiles. They carefully packed up furniture and secured it, all the while explaining to me what was happening; holding my hand through what was a daunting experience. Every step of the way I had a clear understanding of what to expect. The professionalism demonstrated was beyond reproach but more importantly the kindness and caring shown, during a very difficult time, was extraordinary. Steve and his Servpro Team are truly knights in shining armor. " read more

In the mist of a tragic situation unfortunately I had a flood in my condo and these gentlemen were so professional efficient honest and amazing. My family and I could not have been in better hands. It's amazing that in this day and age you still have good honest people that you can trust inside of your home and to make it better than it was before. They truly did an amazing job I can't believe you guys did all of the entire condo floors in only two days !! Thank you and thank you all so much for keeping my belongings safe I truly appreciate it!! Words cannot express my gratitude. Thank you Servpro of south Redlands/ Yucaipa!!! Hands-down anyone looking for service on their home etc needs to contact them!! read more

The only call you need to make. Can't say enough about Jeffrey and his staff. Quick, reliable, thorough, and friendly. Every staff member is courteous, professional, and compassionate. They swooped in at a moments notice and took over a major flood clean up from an unreliable franchise who left us hanging (thank God). They were cognizant and overly cautious with my 93-year-old mother to ensured she was safe and informed at every stage. It was amazing how fast they worked with the large amount of water damage that occurred. Would give more stars if they were available. Thank you again to Jeffrey to and your team for such an amazing job in Beaumont. read more

We had a leak in our upstairs bathroom that flooded my garage and a downstairs bedroom and noticed it at 4 am. I called my insurance to start a claim and they assigned Servpro, and they responded immediately and had Daniel stop by my house within a few hours. Daniel and Jerry were AMAZING! Daniel was very professional and helpful and he went above and beyond to assist me and was very thorough in assessing the damage and getting dryers and dehumidifiers set up. They came back every day and checked the drying process until completed. I am very happy and satisfied with the service they provided. read more

I am extremely picky about customer service. I expect companies to be on time, not use slang when talking to me, look professional, have manners and do the job right the first time rather than simply correcting mistakes everytime I point one out until its done right. Jeff and his employees not only impressed me throughout the 5 weeks I worked with them but just when I thought they were top notch they jumped right in to help a contractor I hired to ensure the job was done for me. This company is truly a shinning star and I would recommend them to even the hardest person to please. read more

Sometimes the best job... is no job. Our hot water leaked and needed to be replaced. We were concerned if there was water damage from the leak and that would need serious work. Jeff came out and was courteous professional and honest. He let us know that inside our house there was no water detected in the walls and in the garage there was some but we could probably dry it out ourselves with a blower and drilling a few small holes. This kind of honesty and integrity is appreciated and will earn my business in the future should we have a serious problem. I highly recommend them! read more

We had our roof blow off and rain came inside our Den and Bathroom and ruined floors and walls etc. AAA recommended Servpro to deal with damage and repair of our home. They wrapped and stored my furniture until work was completed. Josiah oversaw the repair process and did a fantastic job coordinating it all. Gracie and her team did the wrapping, storage and return of the furniture. I could not be more pleased with their kindness and efficiency. All who took care of our problems were friendly and caring . I highly recommend this Servpro team. read more

We found mold under our house when we had a plumber come out for some repairs we needed. My close friend referred Servpro of South Redlands/ Yucaipa. I called them up and they came out pretty quick, I would say maybe about an hour from the time I got off the phone. What I liked most about Servpro was the overall customer service. The tech that showed up was well prepared and was very informative about what he was going to do, even the owner ,Steve , showed up several times to make sure everything was up to par. Awesome job Servpro! read more

Candle light fire in my master bathroom. Total disaster after the fire sprinklers luckily saved our family and our home. Servpro of North Riverside City team, showed up, even though it was late at night. Very professional, knowledgeable and kind. Their crew packed out all our valuables, all our furniture and stored them for us. Thank you Servpro, Claire and I will never forget how easy you all made us feel after our disaster. Mandy, our 4 year old thanks you for the new teddy bear, she now sleeps every night. read more

Jeff and his crew (especially Linsey) made our house fire experience so much easier than we thought. Jeff showed up immediately after he was notified by my insurance and got right to work setting up everything that needed to be done. He was hands on and knowledgeable about everything we would need. He got us an electrician that came after hours and handled all of the details that were necessary. He went over and above any and all expectations. Thank you Jeff and Linsey and Serv Pro!! Highly highly recommended read more

I work for the City and there's not a whole lot that is outside our vast scope of work. When those scenarios do present themselves, where we're out gunned or in unfamiliar territory, I have ServPro on speed dial. Jeff and his staff have been excellent to work with. They exude a very "can do" attitude and mitigate issues in a very timely and efficient manner for very affordable & reasonable rates. We have yet to throw something their way that they are not equipped to handle. A real pleasure to work with. read more