Kevin from Trails Restoration was fantastic. He came over ASAP and was very patient while helping…read moreme diagnose a leak from the upstairs shower down to our kitchen below. He was honest, easy to talk to, took the time to walk through everything with me and gave me a ton of helpful tips to keep us dry! I highly recommend him to any of our friends or neighbors, and he'll definitely be our go-to guy if we ever run into water damage issues again.

Aaron with Trail Water Restoration did a fantastic job with our crawl space flood mitigation!…read more Aaron is very professional, thorough and his pricing is very fair. He explained every process of the work to be performed and actually performed more work than proposed ,with no up charge. Who does that anymore? On top of that he is very personable and a pleasure to chat with. Trail Water Restoration is highly recommended!!

Oregon Restoration was easy to work with. Riley Reed was my point of contact and he was great. He…read morekept me informed throughout and made sure the restoration was completed in a timely manner.

Riley Reed from Oregon Restoration oversaw repairs to our townhouse following flooding from a…read morebroken dishwasher. He did a great job and the townhouse looks better than ever.

Last week my family learned we had a broken pipe in the crawlspace beneath our house that had been…read moredumping filthy water out into the area for an unknown amount of time, and the state of things down there was bad. As I learned, the first step in dealing with the issue was finding a company for remediation services, and the plumbers I contacted recommended ServPlus to do the work. I called, and everyone I spoke to was professional and helpful, which I really appreciated as this was a stressful situation. They even happened to have someone in the area the day I called, so I quickly got a quote and was able to arrange a time for them to come out and do the work. I would like to give a special thanks to the team who showed up - Christian, Chase and Ian. They were on time, kept me updated about what was going on, and answered all my questions. I am very happy with my experience with ServPlus.

The staff at ServPlus made the job quick and stress free. Brittany picked up a sample of the…read morewater-damaged drywall, and on the next working day Christian and Annika came to remove damaged drywall and set up the fans for mitigation. I was glad that it happened so quickly and they were very professional. Thanks again to ServPlus!

We are sharing our experience regarding emergency roof mitigation services performed on December…read more19. After discovering an active roof leak, we contacted ServePro after hours. We were clearly told the emergency mitigation service would cost $1,200, and we approved the work based on that representation. ServePro dispatched Legacy Construction & Restoration LLC as their subcontractor. Legacy's representative verbally confirmed multiple times (in person and over the phone) that the total cost would be $1,200 to install a tarp and stop the leak temporarily. However, we were later presented with an invoice of approximately $3,200, which was never authorized or disclosed to us. No revised estimate or change order was provided. This is purely unethical and unprofessional. Additionally, our HOA later informed us that the mitigation work allegedly caused additional roof damage (including cutting into roofing material and improper tarp installation), resulting in a $350 charge assessed to us as homeowners. Despite multiple attempts to contact Legacy directly to resolve this matter, we have not received a response. We are willing to resolve this fairly and have offered payment consistent with the originally agreed amount (minus the HOA charge caused by the mitigation damage). We believe in honoring agreed terms, but we also expect contractors to do the same. We are documenting this experience so other homeowners understand the importance of: * Getting written estimates before work begins * Confirming subcontractor responsibilities * Ensuring change orders are documented * Verifying scope and pricing in writing We remain open to resolving this matter amicably.

We hired them to remove debris and vegetation from our shoreline. Their work ethic needs a lot of…read morehelp. They were supposed to pull the vegetation and remove any debris from the water. They cut the tops off underneath the waterline. Didn't remove any debris, just pushed some of it towards the shore. When I asked about completing the job, they said I "thought it looked good". The water was murky from movement, it wasn't until the next morning when it settled, that we knew the job wasn't complete. We communicated to them about the job, crickets. I wouldn't recommend this company or Darrin Douglas to scoop poop.

This note sent to "WaterBear Restoration" (there was no…read moreservice provided to "rate you experience," but it requires me to "add a star rating to complete your review) Today, 12/13/25, I received, by postal mail, an invoice for carpet cleaning - red wine removal. There has been NO CARPET CLEANING service provided. On or about 12/2/25 I spoke with Tabatha at WaterBear, explaining that I had some wine stains on a small area of carpet. I asked if that was something her company could help with. She said she would send someone to take a look. A gentleman, who introduced himself as the owner of the company, came to my home and looked at the stains. He said he thought the carpet should be steam cleaned, but his big truck was out for repair and he would have Tabatha call and set up an appointment with me to get the work done. Tabatha never called. A couple days later I called the company back and asked if there was a problem, explaining my situation. The receptionist apologized and said she'd have someone get back to me. No one has called me or been in touch. And today I get this invoice. I am pretty grossed out at the level of customer service, or lack thereof. Just to be clear, this invoice will not be paid. There was no service provided, no phone call to set something up, and no follow up by your company. I will find someone else to do the work.

Did all my carpet. Irving was a great leader and very professional. Tito did great work. They…read morewere efficient and very timely. Wow! Great job guys! Thank you. My wife is very happy .

I changed my review of Robinsons to a positive as they have resolved the issues we had. Once I was…read moreable to deal with a different manager they quickly addressed the issues I have and I would now use them again. They also were the only company that came out at midnight in a weekend to help us and that was awesome service.

Trying to get $17000 for pulling a 48x56 inchpiece of particle board out of our bathroom..did not…read morefix problem. They started without insurance clearance..then started demanding money after we told ALL of them not to proceed because we had no money..we are trying to save our home with a reverse mortgage that has now stopped..I believe this is delinerate.we can no longer pay our bills on our social security.seniors stay away from these guys..

Complete joke of a company! A job that should've taken 2-weeks tops, took 4 months!!! If it was up…read moreto me they would've been fired! The communication sucked! Some of the guys they had come were nice and the communication was a tiny bit better. However, they would leave in the middle of the job without letting us know however and be gone for hours. They lost several items and then made us wait weeks to replace. I just don't understand how companies like this stay in business.

After being ghosted by another company, Eric came in and orchestrated multiple services to finish…read morethe repair after a pipe burst. They were very diligent and accommodated our not so friendly work schedules. Eric was fantastic with communication. I hope I do not need their services again, but if I do, they will be my first call. The repair work looks good as new. Thank you!!

We hired Harris Restoration following a dishwasher leak, based on their strong reviews, but our…read moreexperience was very disappointing. Work was performed multiple times without prior approval or any written scope changes. Communication was extremely poor--many of our calls and emails went unanswered, and we often had to follow up repeatedly to get basic information. We also found ourselves continuously having to check if they were doing things properly. For example, they neglected to take moisture readings before removing the drying equipment to ensure that our house was indeed dry. Although they apologized, the same issues continued throughout the project. Dealing with a home mitigation situation is already stressful, and the lack of communication and clarity only made it worse. It is incredibly unsettling not knowing what is happening in your own home. Based on our experience, we would not recommend Harris Restoration, especially for insurance-related work, where clear documentation, transparency, and consistent communication are essential.

We had a dishwasher leak water into the crawl space. Called Rutman for estimate and got the work…read morecompleted. They were prompt & continued with the communication, they performed the work to our satisfaction for a fair price. I would definitely recommend them for any remediation work!

My husband and I were putting in a new gas fireplace, and when the old fireplace was removed, we…read morediscovered water damage. Performance Plus found the leak, fixed it, restored the drywall and paint in absolutely no time! They have to be the most helpful, easy to work with, compassionate company I've ever worked with. I would rate them higher if I could!

My Project Manager was James Harman, He was remarkable throughout the full process. I had water…read moredamage and my insurance and mortgage company were involved. When i had anxiety because of this being my first time to deal with such devastation to my home he was there to calm me down with reassuring information on the progress. James was great at communicating with me and all he different contractors that were needed to complete the job. He was able to balance out the schedules and keep on top of any obstacle that reared its ugly head during the operation. I cant say enough about James and the asset he is to the company. When I needed help with the paperwork from the mortgage company to get everything going Jess and Sheri, the office staff, were there to help me get this done in an efficient and timely manner. I am impressed with everything about this company and am glad they were the one that helped me through all of this, and I will refer them to anyone who needs a good restoration company. Such a good business is hard to find.

This was a painless and fantastic experience from start to finish. Steve's partner called me to…read moreschedule and talked me through the process. When Steve showed up, we walked through the house and talked about the service. When it was time to pay the bill, the cost was ~slightly~ less than the original estimate. And most important of all - the carpets and tile/grout are clean and look fantastic. Sign me as a "Steve's" customer for life.

Steve was very pleasant to work with. He was really helpful answering questions and did a really…read morenice job cleaning our carpet. In fact my mom used him on another job many years ago and kept his business card to reach out when we were ready to clean our carpet. I've attached before and after photos too. If you are considering getting your carpets cleaned Steve's Carpet Cleaning is your best option.