Good service; clues, and a nice challenge for the 4 of us. Well thought out on the 4 room EsCAPER!read more

When we saw they had a third room up and running, we knew we had to go! We've done all 3 rooms and…read morehad a great time with each one. Our teen kids really like that everyone can contribute to a solve. We appreciate the time afterward to debrief and see the clues other people in our group were solving -- the conversation about the cleverness usually continues the whole drive home. We highly recommend Solve Escape Rooms!

Great idea for a game show get together for your friends and family. My work had a work team event…read morethat made it fun. Since we had international team members, some of the games were mostly centered around American culture, so it made for an interesting game! The game show host was really good! I heard they also had karaoke but we didn't get to try that evening, I will have to come back another time to play that. As for the food and drinks they were great, they had NA drinks. For food we had pork slider, Mac and cheese , bread rolls, and some fruits. Would Be nice to have some gluten free options for those With dietary restrictions!

I highly recommend this place!!! It's a bit pricey but you will have a good time. Even my Dad who…read morewas super excited to go said how much fun it was after. Great place for a work bonding event or perfect for a large family get together. The hots are so much fun!!!

Best escape rooms we have ever been to! Have done both that they currently offer and will be back…read moreto try the new one coming this year! The detail they put into building these rooms is above and beyond. Want to also come check out the haunted house this Fall! We are from Indianapolis and it is well worth the trip!!!!

This is a cool spot. We visited a few months back. The escape room we tried was very cool. It was a…read morevery tricky room but it was fun. The game host wasn't as helpful as I'm used to and didn't communicate some of the game pieces that we missed at the end but he helped us with hints when needed. If you a looking for a mind challenge cool escape room, I'd suggest you try this one out.

Fun, an amazing place and concept. we had a great time, high energy, super funny and a delight to…read morehave. Nice and cool place with friends and family indoor activities. I highly recommend

My work friend had her birthday party here and we all joined her. This is such an amazing place and…read moreconcept - just friendly games against two groups. Our hosts were fantastic as well. Everyone in our group laughed and enjoyed a lot. I highly recommend this as your team building or birthday party event.

A NIGHTMARE. AVOID AVOID AVOID I have done many escape…read morerooms. This was pathetic and unprofessional. First, Google shows the Brk8out in Sturtevant when scheduling and the big sign is still on that building. it has apparently been in Union Grove for months and was still rather difficult to find as their only signage is in come sort of colored marker on the door under an overhang. We were late because of this but still well within the 15 min window to arrive all was well so we thought. Then the man's instruction to bring 7 items back out to him after we found them in the vault was a bit strange. Never interacted like that with staff in an escape room before (I've done many) then when the items were all found, he'd let us into the next room. Ok....seemed kinda hokey. The only thing we did then was to watch the video on his phone with some info and opened a briefcase with combinations for the vault door. Mind you, we never opened the door and were ONLY ever in the lobby. Never got inside the room. Using the combinations, the three of us could not get the LOWER combo lock on the vault door opened. Finally after multiple attempts, very time consuming, we had to ask the staff for assistance. He said, "oh yea, that one can be kinda finicky" (eye roll) so while we stood there (in the lobby) hadn't got into the actual room yet he worked on it for another 10 minutes (at least) with no luck and we were tired of waiting. It was not fun. One of us had to leave for work soon and it was unclear if and when this would be resolved. We asked for a refund (or no charge) as we were getting no where and it had been over 30 minutes since we started and one of us had to work and god knows how long this would take. It was awkward and boring. He could not do this for us so per our request he called the manager, Anita Tutt, she told him that since we had already started the room so there would be no refund. We COULDNT GET INTO THE ROOM! The STAFF GUY couldn't get into the room. The product FAILED! She kept telling us that we STARTED and that once we've started we'd be charged. We repeatedly reminded her that WE were still in the LOBBY. She then went for the "well YOU went to the wrong place at first ...." And we reminded her that we came within the allotted fime (earlier than the 15 min grace period) and THAT WAS NOT THE ISSUE! We simply wanted no charge as her PRODUCT FAILED which she would not acknowledge once. Even though, during all of us arguing with her about customer service and never being able to get into the room and the failure to deliver a service she was going to charge us for, HER STAFF GUY CONTINUED TRYING TO OPEN THE DOOR! She also threw in "I've NEVER known ANYONE who couldn't open that door" after which I yelled(cuz I'd had it!) "YOUR OWN STAFF MEMBER CAN'T OPEN IT!" It was like being in a alternate universe. The guy didn't get the vault door opened Anita Tutt charged my sisters credit card $94 the minute we left. Barely out the door. Unbelievable. And will be disputed by the bank. This is fraud. You don't or can't supply a service. You can't charge for it. Avoid this hokey and apparently financially unstable place. *****PLEASE NOTE, the 5 star review from 3 years ago by Anita T is the woman who owns/manages the place. The very woman who charged us for NO SERVICE. I find that disturbing; she's rating her own shoddy business 5 stars. WOW

I have to say I can't even review the rooms. We never got into the one that we had reserved. After…read moregoing to the Sturtevant location, which is no longer open, we got to the Union Grove location within the 15 minute window. The location mixup was something I missed. That was not a problem. The gentleman helping us explained what we needed to do and started the room. It started with a video that told us how to open a briefcase which we did, and that gave us instructions how to open the vault. Unfortunately, after trying for several minutes, we were unable to open the vault and asked for help. Not a problem that happens. Unfortunately the employee was not able to open the vault either. After sitting there again for several minutes waiting for him to open the vault we asked if we would get more time. He said he had already paused the timer. Working for several more minutes he was not able to open the vault. We started at 3:40. It was then 4:00 and we had not opened the vault. Now we had a timeline and needed to be home at a certain time. We said if we can't get going, we will be late. So we wanted a refund. He called his manager, and the manager told him because we started the room we couldn't get a refund. The problem was we hadn't started anything because we couldn't get into the room. We had a very unpleasant back-and-forth with the manager who neither offered a refund or a credit for future times. She just kept repeating that since we had started the room we did not qualify for the refund. Later in the conversation, she said if we hadn't "come at her" she could have given us a credit. That is actually what she should have led with. Now the thing is we had not yet been charged so she could've just canceled the charge. Instead, as we said we were leaving she put the charge through. We never got the service because their product didn't work. I get that things go wrong, but then make them right. It was a very bad experience on what was supposed to be a fun birthday outing. I've been to several escape rooms and I've never had such a bad experience.

My dad and I came and had an awesome time in the Party Room. Lots of puzzles to solve and things…read moreto find. I'm glad to report that we made it out! I'd recommend it to anyone who's interested in a room escape game, experienced or otherwise!

From the owner: You have only 60 minutes... Can you beat the odds and escape?read more

Our Girl Scout troop had planned a team-building outing to Lock Chicago. We did the Matsuri room…read morewith a group of 8 kids ranging from age 10-12. The puzzles were clever and engaging, and there was a perfect mix of challenges that kept all the girls involved and excited. We met with Ty when we arrived, and he was great at setting the scene for everyone. He was encouraging when they needed help, without giving too much away. It was a fantastic team-building experience, and the girls loved working together to solve everything before time ran out. They solved the case in 50 minutes! It was a few sneaky tricks, cool puzzles, things that stumped us and over all a whole lot of fun!! Highly recommend for groups of kids or scout troops, familes or adults looking for a fun and memorable activity! I'd love to go back and try the other rooms sometime soon!

We brought our family of 5 as a fun experience in celebration for twins' birthday. Our Game Master,…read moreTy, was the perfect balance between providing context and being "hands off" to let us figure things out for ourselves. We have very different types of thinkers in our family, so this had something that allowed each of us to shine in our own way. I really appreciated the experience given all but 1 of us had never done anything like this before. Highly recommend.