A NIGHTMARE. AVOID AVOID AVOID I have done many escape rooms. This was pathetic and unprofessional. First, Google shows the Brk8out in Sturtevant when scheduling and the big sign is still on that building. it has apparently been in Union Grove for months and was still rather difficult to find as their only signage is in come sort of colored marker on the door under an overhang. We were late because of this but still well within the 15 min window to arrive all was well so we thought. Then the man's instruction to bring 7 items back out to him after we found them in the vault was a bit strange. Never interacted like that with staff in an escape room before (I've done many) then when the items were all found, he'd let us into the next room. Ok....seemed kinda hokey. The only thing we did then was to watch the video on his phone with some info and opened a briefcase with combinations for the vault door. Mind you, we never opened the door and were ONLY ever in the lobby. Never got inside the room. Using the combinations, the three of us could not get the LOWER combo lock on the vault door opened. Finally after multiple attempts, very time consuming, we had to ask the staff for assistance. He said, "oh yea, that one can be kinda finicky" (eye roll) so while we stood there (in the lobby) hadn't got into the actual room yet he worked on it for another 10 minutes (at least) with no luck and we were tired of waiting. It was not fun. One of us had to leave for work soon and it was unclear if and when this would be resolved. We asked for a refund (or no charge) as we were getting no where and it had been over 30 minutes since we started and one of us had to work and god knows how long this would take. It was awkward and boring. He could not do this for us so per our request he called the manager, Anita Tutt, she told him that since we had already started the room so there would be no refund. We COULDNT GET INTO THE ROOM! The STAFF GUY couldn't get into the room. The product FAILED! She kept telling us that we STARTED and that once we've started we'd be charged. We repeatedly reminded her that WE were still in the LOBBY. She then went for the "well YOU went to the wrong place at first ...." And we reminded her that we came within the allotted fime (earlier than the 15 min grace period) and THAT WAS NOT THE ISSUE! We simply wanted no charge as her PRODUCT FAILED which she would not acknowledge once. Even though, during all of us arguing with her about customer service and never being able to get into the room and the failure to deliver a service she was going to charge us for, HER STAFF GUY CONTINUED TRYING TO OPEN THE DOOR! She also threw in "I've NEVER known ANYONE who couldn't open that door" after which I yelled(cuz I'd had it!) "YOUR OWN STAFF MEMBER CAN'T OPEN IT!" It was like being in a alternate universe. The guy didn't get the vault door opened Anita Tutt charged my sisters credit card $94 the minute we left. Barely out the door. Unbelievable. And will be disputed by the bank. This is fraud. You don't or can't supply a service. You can't charge for it. Avoid this hokey and apparently financially unstable place. *****PLEASE NOTE, the 5 star review from 3 years ago by Anita T is the woman who owns/manages the place. The very woman who charged us for NO SERVICE. I find that disturbing; she's rating her own shoddy business 5 stars. WOW read more

I have to say I can't even review the rooms. We never got into the one that we had reserved. After going to the Sturtevant location, which is no longer open, we got to the Union Grove location within the 15 minute window. The location mixup was something I missed. That was not a problem. The gentleman helping us explained what we needed to do and started the room. It started with a video that told us how to open a briefcase which we did, and that gave us instructions how to open the vault. Unfortunately, after trying for several minutes, we were unable to open the vault and asked for help. Not a problem that happens. Unfortunately the employee was not able to open the vault either. After sitting there again for several minutes waiting for him to open the vault we asked if we would get more time. He said he had already paused the timer. Working for several more minutes he was not able to open the vault. We started at 3:40. It was then 4:00 and we had not opened the vault. Now we had a timeline and needed to be home at a certain time. We said if we can't get going, we will be late. So we wanted a refund. He called his manager, and the manager told him because we started the room we couldn't get a refund. The problem was we hadn't started anything because we couldn't get into the room. We had a very unpleasant back-and-forth with the manager who neither offered a refund or a credit for future times. She just kept repeating that since we had started the room we did not qualify for the refund. Later in the conversation, she said if we hadn't "come at her" she could have given us a credit. That is actually what she should have led with. Now the thing is we had not yet been charged so she could've just canceled the charge. Instead, as we said we were leaving she put the charge through. We never got the service because their product didn't work. I get that things go wrong, but then make them right. It was a very bad experience on what was supposed to be a fun birthday outing. I've been to several escape rooms and I've never had such a bad experience. read more

The escape room itself was okay. The building felt unprofessional. Every time we asked for another clue the staff would come in and start unlocking boxes for us. We didn't have a great time. I would not recommend coming here. read more

Great staff, fun games, and they change their rooms often. They have room to host birthday parties, corporate events, or crafting events. They have a wine or beer bar on site and you can drink in the rooms. read more

Let me out! We joined another family for a later afternoon get-together at Br8kout Escape Rooms. The staff here was super friendly and accomodating to our group. The puzzles were hard to decipher but the room master gave us some good tips. In the end, we just needed a few more minutes to get out the door. We'd definitely recommend checking out these rooms to others. read more

The guy working the counter was super friendly, fun to work with while we were there. The escape room itself was complex but not impossible. My group even set the daily (weekly? Idk) record time on escaping out of the Den room. Very well done and seems like they switch up the rooms often enough that it doesn't gets boring and keeps people coming back. read more

My friend and I did their Hangover inspired room a few weeks ago and it was so awesome! I had never done an escape room so i was a little anxious about not understanding what to do, but our Host was super helpful and very nice. We were SO CLOSE to making it out. Can't wait to try their other rooms! read more

I have done a few escape rooms, and this one was the worst by far. Some family members and I did "The Golden Ticket", a Willy-Wonka themed escape room. The design of the room was actually OK if the equipment and triggers worked properly, or as they were designed to do. (which they did not) The staff members had to keep running into our room to help us with their shoddy equipment, which completely detracted from the experience. My biggest gripe was with the staff itself and the way this establishment was managed. The entire staff seemed to be made up of family members, who were very unprofessional and had little kids of their own running all over the establishment. The woman who gave us the initial orientation (I'm assuming the manager) was completely disengaged and sarcastic, and she ran through her speech so fast, we didn't absorb much of it at all. Next up, she turned everything over to the "game master," who must have been her own daughter and couldn't have been more than 12 years old, if that. This "game master" repeatedly messed up on providing us clues and ran into our room at least four times to fix things or help us with things that weren't working. She was very lippy, snarky, and sarcastic for a child, and I was shocked at the way she spoke to us as paying, adult customers. (little brat needs to learn some manners) The whole experience was more than inappropriate and less than satisfactory, and we won't ever be returning to this establishment. If you're looking for an escape room, my advice is to take the extra drive to the Milwaukee-area ones downtown or in the Brookfield area, where they are professional, fun, polite, and know what they're doing. read more