5/13/26 Visiting one…read moreof my Nurses and her husband who was admitted. Parking 5/5 Lots of parking lots and options. Love the entrance driveway, roundabout and nicely done desert landscaping., Office experience 5/5+++ The main entrance and lobby is gorgeous. The large space is tastefully done in polished granite or similar stone with the center of the lobby has a design true to the hospital's mission. From the center of the Lobby you can look up several floors to the Mission Dome. Adjacent to the main lobby are other interesting side lobby's with Artwork, some depicting the Missions bones, SW Artwork, and a Wall-of-Fame 2006 photograph that captured nurses S who's now on our Medical Team. Nurse S and her husband were in the ER and Later that day transferred to a floor before undergoing a procedure to address their findings. The room was surprisingly spacious which easily competing six of us. It was a great visit with some truly amazing people we live dearly. This was my first visit to the hospital and from everything we observed and the care provided to Nurse S's husband I can see why they insisted on coming to Mercy Gilbert Medical Center.. Be well my friends, love on those around you-SYOY!

Scam artists that act/operate as a healthcare company. Swindle thousands of dollars from people and…read morethen try to charge more when the balance has been paid and they won't provide documentation for their claim of a bill being increased (after we paid it off and received confirmation by two of their employees) by the insurance company. We will be researching legal advice and reporting this behavior to any and all government oversight agencies that we can. You also have customer service/billing support based out of India. Your "employees" barely speak English and are very rude and refuse to provide evidence of their claims that we owe more (after the balance was paid in full). When we asked for her name, she hung up on us so that we couldn't grab her name. You shouldn't be allowed to operate any business like you do, let alone one that supposedly is there to care for people's health care.

I've been seeing Candee over a year now and I have never had a better experience with a medical…read morecare office before. I came to Prestige as a disillusioned patient from the churn and burn Banner Clinic experience (horrific and impersonal). Candee and her small but mighty staff are the most responsive, caring and conscientious people out there. Never have I been left hanging (ahem Banner, who took a year to get my well woman billing correctly submitted for payment to my carrier and billed me $800 in the interim) and when I call Candee or message the portal I get a same day response. Candee has helped me lose weight, fix my A1-c and cholesterol, and has gotten my preventive work all done in record time. I now have a CPAP machine and sleep well for the first time in years. She takes time to understand how my body works and I've literally never had a visit with her that was less than 40 minutes of solid face time resolving my health questions and concerns. My quality of life is so much better because I now have a true partner in my quest for better health. Seeing Candee has changed my health and her expertise and care has vastly improved my life. She is the best practitioner out there.

Very nice and caring gets to the root of your issues. Highly recommend. Candee listens to and…read moreruns full blood panel Mary M

Not sure why this has negative reviews but I was extremely pleased with my visit! Check in was a…read morebreeze and the provider I saw was very though and I was in and out in 35 minutes.

Have been here twice and the care was good on both visits. The young lady working the front desk…read moretonight is harsh and lacking any type of empathy or discretion. She's hollers your information, including payment amounts across the waiting room rather than discussing it with you privately in an appropriately moderate tone of voice. Not the end of the world but a bit tacky.

As usual, I had a great experience. The wait time was short, and Dr. Hansen was very thorough while…read moreexamining my knee after surgery. He drained the excess fluid that was left from the swelling and gave me a cortisone shot to help with the inflammation and pain. I really appreciate the level of care and attention he provides every visit. Highly recommended.

Review for OrthoArizona - South Gilbert, Dr. Matthew Hansen…read more I came in today for a consultation and X-rays on both knees after months of pain and different tests, scans, shots, and treatments since my injury on July 4th, 2025. This was my first visit with Dr. Matthew Hansen, and he was attentive, honest, and actually listened to what I've been going through. I appreciate that his approach is, "let's take care of this," instead of letting me suffer any longer. He didn't make empty promises, but he showed real care and urgency. I'm now waiting for my surgery appointment and feel confident I'm in good hands.

For someone who isn't feeling good, wondering what's wrong just for them to not listen to you or…read moreeven try to do any labs. ANYTHING is insane on top of that STAFF IS HORRIBLE. I will never be coming back to this place ever. As I'm talking the nurse leaves the room comes back and has me sign a form for me to go to ER instead because they can't do anything? But of course wants me to still sign so they aren't liable crazy. AVOID THIS PLACE.

They'll take your money to get you in and then proceed to do nothing just to send you to another…read moreplace.

I've called this place a few times to ask a question about an upcoming visit. The same girl at the…read morefront desk answered everytime and was literally one wording me. One of the rudest human beings I've ever met. I've scheduled numerous times and cancelled because I've read the reviews and boy were they right. I refuse to go to this place. When is management gonna say something to this lady?

When you make a "reservation " you still wait for hours - you sit in room and no one comes to check…read moreon you - You wonder if they forgot about you. You're obviously sick or have an urgent matter which is why you're there in the first place and no one seems to care - TERRIBLE health care system!

This is by far the best Urgent Care facility I have used. I would not hesitate to send my friends…read moreor family to this facility. The option to set up an appointment online makes the whole process so much easier. From the minute you walk in the door you feel cared for. The entire staff is friendly, caring and professional and the clinic is very clean. Debra the nurse practitioner was excellent. She diagnosed my problem and prescribed the appropriate treatment. I was in and out including a chest x'ray in less than 45 minutes. Thank you Higley/Baseline Urgent Care.

My son got a skin infection a couple of months ago. We caught it on a weekend so we couldn't…read moreschedule an appointment with our primary doctor until the following Monday, so I brought him to this Banner Urgent Care. The waiting room was empty when we arrived. The staff greeted us and handed over the paperwork to fill out. In about 10 to 15 minutes, we were called in. The doctor was pleasant, diagnosed the infection, and prescribed medication, which we asked to be sent to the CVS next door. I really appreciated how professional and efficient everyone was. We paid the standard fee of $150 and were told there wouldn't be any extra charges. So far, no surprise bills have shown up!

My husband (31 M) went to this urgent care last week because he had a 101 fever for a week straight…read moreand stomach pain that he described as gas pain. The dr he visited told him he has a swollen prostate (didn't check or feel), told him to see a urologist, and gave him bactrim (a common uti medication) despite his urine test coming back normal. Well the next day we rushed him into the ER for a burst appendix. He literally almost died. He was in the hospital for 7 days. I would NOT recommend this place. All the er staff at banner ironwood hospital were so confused when they saw his chart from this place. Literally go anywhere else!!

seeing PA Seegraves yesterday was efficient and she was thorough! She requested a urine sample to…read morecheck for a UTI but I just couldn't go so she gave me a cup to bring home. I took it over this morning and the staff would not take it. The front office kept saying there was no order for it! The lack of communication between the PA and other staff was dismal in this case! I sure hope I don't have a UTI that will go untreated because of this. I am being treated for back pain with muscle relaxers but without testing the urine who knows if I have a UTI or not causing it!! So frustrating there!!!