My favorite boutique. The clothes are beautiful. The quality is superb. The scent is to die for. The customer service is excellent. I always have a lovely experience shopping in Sezane. I will say, some pieces are comparatively overpriced, but I'm addicted so I can't help but return. Thank you Sezane for bringing us joy from Paris! #sezanelovers read more

I purchased a really darling blouse from Sezanne two months ago and have worn and washed it all of two times. I discovered a defect where the collar is stiched to the shirt. The fabric must have been improperly cut and is just shredding and will not stop. To fix it would compromise the shape of the shirt. I've shopped there for myself and gifts many, many times and asked if they would consider an exchange this one time. Instead, they grilled me on what I wash the shirt with, how I wash, what temperature water, what soap, how I dry it, asked for photographs, and then after this what felt like a BAR exam, told my to get it fixed at a tailor and that they could pay the expense (after a tailor has said it cannot be fixed). I will not be shopping there again. There are better brands that stand by the quality of their product enough to admit something is worth damaging out. read more

So disappointed with the quality of the silk shirt I bought and the unresponsiveness of their customer service team. After wearing my shirt two times, it tore at the seam. I promptly contacted their customer service via the email provided two weeks ago and have yet to hear anything. I had been following the brand for a while and high high hopes for the quality of their apparel but in the end of the day I could have just purchased an H&M shirt for a quarter of the cost. read more

Sezane - Women's Clothing Near Me - New York, New York

I was a big fan until I ran into customer service issues I can no longer overlook. I made the mistake of ignoring the warning they consider sufficient that says there may be duties and to split up large orders up to avoid delays. I was thinking maybe $30 in fees. After I received my large order, I then received a Fex-Ex bill for $300. Sezane didn't care and let me know that they consider their little blurb on the website sufficient. On several previous occasions, I've had to email and sort out returns after only being refunded for a small amount of a large return. It's always been refunded fully, but only after an email saying, "you forgot to refund some of the items." If you are going to order from them. Split up your order!! They will tell fed ex to bill you for huge amounts without contacting you to tell you the duties are so extensive. They are not customer friendly. read more

I am from France, I love this brand, I have tons of clothes from them. I am rating one star because I really disliked the service I got by going to the sezane apartment in NYC! I am a good and loyal customer but I would expect someone to be a little bit less rude! She was so cold and so unfriendly, I didn't want to stay longer. read more

Cheap materials, bad cuts, high prices. I heard about them from one British fashion blogger ;) Silly me. Returned everything I bought online from this shop, and turned back to my favorite American brands. read more

I wish I could leave zero stars. I purchased a dress in store a few days before Christmas. The dress I tried on was a sample and they brought a fresh one up from downstairs and wrapped it beautifully for me to take home. When I got home and pulled out the new dress to wear that evening I found it had been doused in very strong perfume. I have allergies to many perfumes and was not able to wear the dress. No one asked if I wanted a dress that had been drenched in perfume, or warned me before purchasing. Since the perfume made me physically ill and the dress was not wearable for the event I purchased it for, I decided to return it. I returned to the store this evening, and found a sign on the door saying they were closed until spring. There were six women working inside so I knocked on the door and showed them my bag hoping one of them would tell me how I could complete the return. The women turned their heads when I knocked then immediatley looked away and refused to acknowledge me in any way. What sickening customer service. I will be reporting this to my credit card company as there is now no way to return this purchase, and I was not given notice that they would be closing for so long when I bought the dress. read more

I've been following this brand for awhile since they were an online only retailer and now they have a store in nyc makes me so happy. The service was really great when I asked for a size in an item that was not on the floor but was available according to the site. They gave me the item and brought me over to the fitting rooms promptly. After purchasing I was surprised with a gift of either a handkerchief you could get free embroidering done in store or a small Sézane pouch. I chose the handkerchief where you could be seated on velvet cushions by cafe tables with carafes of water. I loved the small touches in the store that made it feel personable yet high end. read more

I came here for the first time a few weeks ago, and for an event the other night and I am in love with this store. It is aesthetically beautiful, full of gorgeous clothing and shoes along with pretty home wares, including candles and coffee table books. The staff here are very friendly and welcoming. The prices aren't too outrageous for a boutique store and I would definitely recommend coming here if in the area and looking for a beautiful store to shop at, or buy a gift for someone. read more

I Love Sezane. Unfortunately I've been trying to purchase their signature perfume. I live in the U.S. and can't find anyone to answer my question on how to order. I got the Sezane App. It won't let me register because they don't have my area code to be able to buy anything. I found a bottle of said perfume on eBay a while back and it was $300. I don't have anyone I know who lives in New York to find me a bottle of this perfume. By reading all of the negative comments I see I'm probably never going to be able to get my my hands on the perfume. Which saddens me. I'm pretty sure I won't receive it if I purchase it online if I could get the online store to allow my purchase. I found the phone number to New York. I'm going to give it a try, but now I'm worried it will get to me broken. Seeing a lot of comments about clothing tearing and the quality. So should I or shouldn't I? It's sad that no one else sells this amazing perfume. And if you're lucky enough to find it, you won't get raked over the coals in price point. If anyone knows how I can go about purchasing this much elusive perfume please feel free to send me an email. read more

Honestly the worst customer service I have ever experienced. The company does not stand by their products either. Their jumper broke me out in terrible hives and they just said well sorry take it back to London (I live in Boston). Marion in customer service was just so rude and condescending. She then proceeded to tell me to just sell it on Poshmark. Also, they have taken my money twice from returns which has taken many emails to get back. Please, please beware. I will never order again and advise all others to do the same. read more

Sézane is one of my main go-to brands for knitwear. They have soft and well-crafted sweaters that are both beautiful in that effortless French way, and also very cozy and wearable. I also love their delicate blouses and silk dresses. Almost everything they make can be easily dressed up or down, and never feels like it's trying too hard. Their leather goods are also simple and gorgeous. My only complaint about their clothing is that some of it (particularly bottoms) are sized smaller than usual. An XS top usually fits like an XS at Sézane but although I wear a French size 34 (or American 0 to 2) in most brands, the same size pants or jeans here will barely go past my hips. I'm a little surprised by all the negative reviews of Sézane's customer service. I've only ever had positive experiences here, and every sales associate I encounter on the floor immediately smiles and greets me. Help is offered frequently in a manner that is friendly but not pushy or intrusive. The boutique is called "L'Appartement" and there are definitely elements that resemble someone's stylish apartment. It has a lounge area with a couch and armchairs, and there are often snacks and drinks served, like coffee, tea, madeleines, and cookies. Once, I was lucky enough to be there when they were serving champagne! The atmosphere is very relaxed and calming. You can browse at your own pace, try things on, and chill on the couch with no one hurrying or pressuring you. And when you make your purchase, there is usually a really awesome free gift thrown in - very pretty items that you will almost definitely use, like a scarf or a leather pouch. It can be a little frustrating at first to see that a lot of their merchandise (especially different sizes for each style) is hidden away in the back room instead of on the shelves, and you have to approach a sales associate to fetch them for you. However, I understand the need to keep the space uncluttered. It looks more beautiful this way and also helps the store feel more like "L'Appartement". I've also come to enjoy shopping this way - all you have to do is ask an employee for your size in all the designs you like, and they will fetch them from the back and add them to your dressing room rack, leaving you to continue browsing leisurely with your arms uncluttered. One of the employees, Maud, is outstanding and such a great ambassador of the brand - charming, funny, chic, and so quintessentially French. She remembers me when I come in, and always goes out of her way to make me feel welcome and taken care of. My main suggestion for Sézane's L'Appartement New York is to carry the special collaborations that seem to only ever be available online and in the Paris stores. I was really looking forward to trying on a couple of sweaters from the Sézane x Manoush line but was informed the line isn't carried in New York when I showed up. read more

Forget about returns, no customer service telephone to call, apparently no extension on Christmas gift returns. Caveat emptor!

I love their clothes, but the service was horrible. You have to actually chase down a sales associate if you want help and even if you chase them down, it seems like they don't make an effort to listen to what you want. I had to repeat myself many times, but it seemed like their minds were somewhere else. The sales associate was looking at her nails while saying "let me know when you need more help"...I thought that was kind of rude read more

Walking into this store is a dream! Beautifully decorated. It just gives off the 'French' feel! From the small seating and tea cups in the front to the flowers and scents you smell. The customer services associates were very pleasant and asked right away if I needed any assistance. The store carries clothes, decor and small accessories. Overall besides the store decor and vibe the items don't make me want to return read more

Scheduled a private style appointment via their website. Loved the experience. Roger was my stylist and he went above and beyond. We exchanged emails ahead of our appointment and he delivered on my asks/wants but also introduced me to pieces I wouldn't have otherwise explored. Settled on 5 pieces and I'm super excited to "start" my new collection. read more

Very curated style & lovely decoration and garment selection. Unfortunately as much as I'd love to love them (trust me I've spent already a lot there) the horrible & rude customer service is just unbearable for the pieces. The sales associates can't help you & they act as if they're doing you a favor. Totally unnecessary to export that part of my beautiful France. Until they change that I stick to other options like maje, revolve, net a porter to curate my own Parisian style ;) bises read more

Def a insta famous spot with the bike outside and the bonjour New York sign. Love the vibe inside and outside. Def go in and check the place out if not at least the decor. BTW; it's a female clothing store, went with the wife and she loved it. read more

Love Sezane. Love the clothes. Great quality at a great price. The store is beautiful and the staff are very helpful. The only bummer is that they don't sell the perfume. They have bottles out but unfortunately can't sell/ship in the U.S. Every chance I get to get into the city, I love going. Its def an experience. The morning I went they were making crepes outside. After shopping it's nice to sit inside or outside and enjoy the beautiful decor of the store! read more

There are no phone numbers, they can't afford a phone or employees to take phone calls for phone orders? If you like it chances are they don't have it - everthing is sold out all the time, unlike most retailers like good american they re stock popular items you know bc is business and they want to make a profit- getting ambercobie vibe where everything is exclusive and seemingly exclusionary. Doesn't seem like a good business model isn't the point to make sales? They say they will get back to you - communication and customer service is lacking even high end designers like Alexander McQueen, YSL or Christian Louboutin aren't this difficult to reach or buy products from - sadly I get better customer service from those high end designers seems like they only have 1 size each for each item. An item I wanted sold out in 1.5 days here is a smart idea MAKE MORE you know to make a profit...and how about getting some telephones.... read more

Absolutely unacceptable customer service. I followed their return policy to return most of a large order and they did not refund me what was owed ( in fact, only a third of the amount). They have yet to respond to numerous inquiries sent two or more weeks ago. The clothes are pretty but do not have consistent sizing, thus the need for a reliable return policy. Beware! read more

So the store is nice , with beautiful clothes and shoes for sale . But seriously.... the store closes on Sunday at 6pm , and the FITTING ROOM close at 5.30pm !!!!! So everybody shop in the store go to the fitting room and the very nice ladies replied that it s impossible to try because the firing room are closed . So first surprised you ask why is it closed ? Because we close the store at 6pm . So may be you should close the store at 5.30 pm in this case because shopping clothes you usually need to try .. at least you want many returns read more

This place was great! Got a top and some shorts. Staff were very kind and not pushy. Store was very cute. I will be returning again. Also got a free tote bag which was super nice. read more

Amazing French shop tucked away. They offer pastries and coffee up front! Even the Security guard is friendly! This store has tons of fun items from clothes to decor and it's all with great taste. Excited to see more French influence hit the market! read more

This company is totally fraudulent. I ordered shirts in August. Still nothing. The shirts are Hocus a Pocus themed for Halloween. I sent them a message in September about the order, and now it is still in transit from China. They are totally stealing money. Cannot give me a current update cause they just sent the order after I complained. If the order is not here by next week, it will go back and I better get refunded. They were on Facebook but have since taken their Facebook page down. Do not order from these crooks! read more

Gorgeous Parisian store with an amazing selection of beautiful dresses and sweaters. Very pretty accessories too. Luxury shopping at its finest. read more

Poor customer service. Don't answer emails, messages on their official channels. Order doesn't arrive on time (still haven't received mine) and team don't seem in a hurry to keep the customer informed or respect the indicated timelines in their own website. Very disappointing experience - if you order from them, you better wish nothing goes wrong! read more

I really like the clothes at Sezane and have been going there since the NY shop opened but discovered recently that hardly anything that is available online from the spring collection is available in store or in the back (this never seemed to have occurred in the past whenever I went) and a lot of the stuff that is available online is sold out pretty much since available. Stuff could also not indicate if any of the sold out stuff would be again available in store. Very disappointing read more

The store was cool but their service was horrible and snobbish. I had asked a question to the girl behind the register (which you have to pass to get into their fitting rooms) and she would not help me with getting another size, telling me to ask whoever is in the fitting room to help. There was no one in the fitting rooms until 10 mins later when a girl finally appeared. They air of arrogance was absurd and not a single sales person knew the details of any of the items I was trying on. They all had to refer to their iPad. read more

This is my favorite new place for the latest fashion with a French twist. The clothes are sophisticated but with an edge and not boring. Great attention to detail in the fabric choices, cuts, buttons.... All the shoes and accessories are perfect for putting together a cohesive outfit. The store exterior and interior are beautiful too. Customer service is fantastic, and they do have quite a lot in stock for a small store. Although popular clothing styles sell out quickly due to Sezane's care in not overproducing, it's nice to know that you won't see the same pieces on other people everywhere. The store allows returns. Great for any second guesses. Shopping tips: Check fabric content and where item was made. There is usually a correlation between this and enhanced quality of pieces (India, Morocco, Europe - faves; China mostly for silks). I try to avoid any 100% Viscose pieces. Don't buy just because it's Sezane. Stick to colors, cuts and prints you love while going a little out of your comfort zone. Just because it's Sezane, doesn't mean it will work for you. Try on the pieces at home with your existing wardrobe, and return anything you wouldn't immediately want to walk out the door in. Too pricey for that! read more

I made the mistake of purchasing three items from Sezane. The boots is nice to look at but have absolutely no arch support and is clearly made from incredibly poor, cheap material. After wearing it once, the sole is so worn out it looks and feels like I have had it for 10 years. To get at least a quarter of my money out of it I would have to replace the soles. Also, I purchased 2 sweaters and they are again okay to look at from a distance but of highly inferior quality. They are itchy, one sweater arrived with a rip in the back and the other has a huge hole in the stomach area. There is absolutely no way a basic inspection would have missed those. Also, their return address is hidden, not listed on their website and you would need to provide them a picture and they would decide whether or not to provide you the address to return the item. Incredibly unethical business practice. Extremely poor customer service and not worth the struggle. They know their products are inferior which is why they make returns so difficult. Do not waste your money. Look elsewhere! There products are completely disposable. read more