As a healthcare administrator, I understand the importance of having friendly, knowledgeable,…read morehelpful staff at check-in. This place does not have that and is the reason we left before being seen this morning. My husband brought our daughter to have her wrist checked this morning and experienced what others on Yelp have reported, a rude receptionist who was unwilling to help. Do not come here...Make You Well less than 2 miles away on Renner is where we're taking our family's urgent care needs.

Wonderful care and friendly staff!…read more My daughter was in need of an X-ray after a basketball injury, but we were visiting from out of town and weren't familiar with the area or where to go. We checked Yelp and decided to visit this location (which was 15mins away from where we were) based on the 5 star reviews alone-- I'm so glad we did! We were greeted upon entry, electronically filled out the new patient info, then called back right away. The doctor and nurses were very warm and knowledgeable; taking the time to thoroughly explain, diagnose, and provide a treatment plan for my teenaged athlete. I was very impressed by the level of care, cleanliness and customer service provided by this clinic. I hope to not have to visit them again for anything serious, but I'm glad to know that this wonderful clinic exists should I ever need urgent care in the future. I highly recommend this location!

I have taken over 24 hours to process my interaction with Dr. Mallick yesterday and I hope that…read morewith my feedback, Dr. Mallick will truly take time to self reflect for future patients and for others to take this into consideration as they search for a doctor. I was really excited to meet with Dr. Mallick. He seemed like exactly what I was needed. I have chronic gut health issues (poor digestion, nausea, bowel issues) and he emphasized finding the root cause. This is just what I was looking for and after being so sick for 3 days, I booked a call with him. Looking back, I see similarities to my interaction on the call and the interaction we had in person. I scheduled the call, watched the linked video which looked good, he seemed to be the type of doctor I needed to truly heal. On the phone call itself, I briefly explained my issues and the call seemed a little bit rushed but I assumed he was busy, he is a doctor. I was handed to his receptionist and scheduled my appointment, he said to think of this first appointment as an interview. My husband, who took off for this appointment and my 1 year old son came with. The appointment begins and he talked a lot about the process, asked me some questions - but not with the intent to get to know me, understand, or to listen but because he was listening for the response he needed to decide whether to take me as a patient. During the appt, he told me he has ended consultations early in the past, once he learns that they are not the right fit for him. He asked many questions, some in repeat because he was making sure I was committed to his process and he made this very known. He seemed understanding of my son being there but when my son needed me for a moment (I was still listening, parents learn how to multitask) and said how "he will wait" before continuing. At the end of the appointment, he talked about the investment which for 4 months (which is what he recommended for me) it was $5600 and included everything such as supplements, future appointments, etc. When we started discussing financials, we felt pressure to sign up for their financing, apply right there, and we will be all set to start. We took time to privately discuss and I decided that I wanted to give Dr. Mallick the benefit of the doubt and asked if I can discuss some concerns with him. I didn't want to write him off without trying - this is about my health after all. I shared my concerns about how the interaction felt very different than I was expecting. I explained that I was seeking a human to human interaction, someone to truly listen to me, to take time to ask about what I was experiencing, and I asked for more transparency for what the treatment plan is which he doesn't usually share in detail as to not overwhelm the patient. He said he has had 3-4% of patients that would drop out of his process. He said "it's called vetting" to describe what his initial consultation is for. Reflecting back, I consider that a small percentage when the percentage of patients who likely walk away after this type of interaction are probably much higher. When I said that I was looking for someone to truly listen, he said "Didn't I listen when I was asking you questions about (XYZ)?". There is a difference between listening for the right response & truly listening to someone. He also said how the appointment can't be like "having a coffee and chatting". Which looking back, I feel that my concerns themselves were not only refuted but again, not truly listened to. We left without signing up for anything and I went home and sobbed and prayed to God for help. I felt like I would never find anyone to help me until, with the help of God's direction, I found Dr. Joel Miller, a functional medicine doctor that loves to serve and listen. Dr. Mallick, I hope you truly reflect on my feedback and the concerns that I see others have shared in the past. I also encourage others to read his responses to previous negative reviews.

He prescribed my medication too strong medication I needed 10 mg he prescribed 40 mg and another…read moreprescription for my blood pressure he doubled it I should have 25 he gave me 50 mg Then wants me to pay a $200 bill when I'm on a insurance he has always taken for zero cost..

I've had the pleasure of having Dr. Hyojin Kwon as my primary care for over three years every…read moresingle visit whether in person or through telemedicine, every visit has been consistently exceptional. I could rewrite the same review for every visit I've had with her. She has a way of making you feel like a trusted friend whose well-being is her top priority. Each appointment with her is warm, efficient, compassionate, and remarkably attentive. From the moment she walked into the room, she made me feel like I was her only concern for the entire day. Her bedside manner is exceptional--warm, caring, and genuine. She took the time to truly listen to my concerns, not just rush through symptoms or diagnoses. It's rare to find a provider who values listening as much as giving medical advice, but she does both beautifully. What stood out most was how thorough and efficient she was. She asked about all aspects of my health, not just the physical symptoms that brought me in, but also my mental well-being and any other challenges I might be facing. She clearly cares about the whole picture, treating me as a complete individual rather than just a set of symptoms. I was also impressed that she had reviewed my medical records from other specialists before even stepping into the room. Being up to date with my past visits and current care plan made the appointment feel seamless, personalized, and truly collaborative. She is the kind of doctor who makes you feel safe, heard, respected, and supported. Her compassion, professionalism, and attention to detail are unmatched. Providers like her are rare, and I feel incredibly fortunate to have her as part of my healthcare team. I would highly recommend her to anyone seeking a knowledgeable, caring, and truly exceptional doctor. Thanks for being a Wonderfull caregiver Dr. Kwon. S. Copenhaver

This is not totally about Dr. Kwon but with respect to my frustration with non-transparent coding…read moreand billing. TBH, I would stick with UTSW, but their Primary Care is subpar. Dr. Kwon has a lovely personality, but the two of us are both talkers. No more requested followups, stick to business. She types away during the whole visit, and you get coded for everything. My $25 copay turned into a $300 bill for a 20 minute simple visit. She asked me questions and instigated the tangents. Congrats Dr. Kwon for your excellent upcoding skills and the bonus you are in line for. When you visit, stick to topic or she will stick you for the bill. Unless you are over your OOP, in which case go for it.

Have used this facility multiple times. Recommend for convenience, staffing, and efficiency.read more

In and out without any issues. Everything was explained well so there's no confusion before the…read moreprocedures. And I liked the treetop images on their ceiling light diffuser.

Super smooth experience. The front staff was extremely friendly when I arrived and got me in…read moreimmediately.The doctor was informative and answered all my questions. The rate online for self-pay was the same in person. Nothing different from advertised. Will be back again thank you guys so much.

I recently went in to this urgent care and although greeted quickly and seen quickly was dismissed…read moreand told to see my regular doctor. I went home and called my doctor's office which was closed and the next morning received a return call and could not see my doctor for two days. Ultimately, I went to Care Now and was taken care of promptly and given two prescriptions for antibiotics and they scheduled a follow up to see if there was improvement. Amazing the difference between the two places. Very disappointing since this is part of Texas Health.

Dr. Townsend is the best as well as his professional staff and associates. Dr Tran is also great…read moreand Mary is very caring when drawing blood don't even feel the needle stick . A+ rating best you can get

I'm on the fence here. My second visit in a few years. The first time they forgot to give me a…read morenumber of shots I requested. The second time they were supposed to provide prescriptions for important medications. It never happened. They were also supposed to follow up with me after three months to do a checkup appointment. Never happened. The staff doesn't seem to be on top of anything.

We were greeted upon arrival and screen at the entrance of the lobby. The nurse was very friendly…read moreand polite. The lobby downstairs was decorated nicely and well lit. Usually you get this feeling of just coming to the doctor but, it felt so inviting and laid back here. I ambiance was being very cordial and seemed really upbeat. Getting off the elevator on the second floor is very nice. The lobby up is is very well decorated with the open foyer. The atmosphere was nice, laid back and very quiet. The doctors office was neatly decorated, clean and had that comfortable feel with great chairs for sitting. The examination rooms were not to small but not super huge. The doctor came in right after the nurse did the vitals and everything. I really appreciated that the wait time was not long at all. I love the fact that they are respectful of your time. Dr.Raja was informative, polite, honest and sit to us straight. We loved the fact that he's a humbled man who is very gracious and kind. He explained all the details about the upcoming surgery; giving us all the pros and cons. We felt at ease and confident about him performing the surgery Kenn needs on next Friday.

Two years later, my tests show no cancer…read more I highly recommend this center and the wonderful doctors and their staff. I don't think I mentioned Dr. Paul DeRose in my original review; he was my radiation oncologist and deserves highest compliments.

I am always seen in a timely manner, Dr Mehvish is extremely knowledgeable and I feel comfortable…read morewith her and not rushed like most places. The staff is very sweet and friendly too!

It took forever to get a referral to a specialist I needed to see. I had wrist issues and couldn't…read moreuse my left wrist/hand with my newborn baby for several weeks and needed a steroid shot ASAP. First of all, to get the referral, I needed to make a virtual appointment here. After talking to the doctor for a max of two minutes on the phone, I waited for my referral and had to call back several times to get an update on it. The lady on the phone was not the nicest. Even with the phone calls, it still took over two weeks to get a referral for this time-sensitive situation. The only reason I didn't give one star is because when I came in for my annual, I thought the doctor and nurse were nice.