I had my first screening with First Health Imaging and JR was so great at explaining what he was…read moredoing and exactly what the test is looking for. It was a quick and easy appointment and he answered all my questions patiently. I will definitely be recommending them to my family and friends.

From the owner: First Health Imaging is committed to enhancing healthcare quality through affordable preventative…read moreultrasound screenings, all from the comfort of your home. To learn more or schedule an appointment, visit us at firsthealthimaging.co.

Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an…read morearea to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing!

The care at Prime was truly 10/10! From the front office to the entire management team--special…read moreshout-out to Ms. Donna--everyone was so kind and attentive. As someone who can only do open MRIs, I really appreciated the warmth, patience, and professionalism of the radiologist and team. Thank you all so much for making the experience comfortable and stress-free. - Miya

Fantastic experience. People very friendly and professional. Facilities very clean and tidy. Very…read morelittle weight time and procedure was in and out under 5 minutes. Highly recommended.

Able to make an appointment easily. Waited only a short amount of time in the waiting area once I…read morewas checked in. It took about 5-10 mins to perform the capture of images. I was however surprised at the cost after insurance was applied, it was a very high out-of-pocket. Touchstone did however provide a payment plan, which helped very much.

Scheduling was super easy. The technician I worked with was friendly and knowledgeable…read more I was told it would take two days for my doctor to get my results and call me back (sounds like a standard amount of time). My doctor called me less than 24 hours later. Great service from both ends!

11/7/24: I've been going to this location since 2021. I have always had a good experience during…read morethe check in process, while getting Xrays, CT scan or an MRI. Today I was greeted by Evelyn. She was very friendly and made me feel welcome. Bushra was the Xray technician and she was also very friendly and thorough. When given a choice, I prefer this location. It's very convenient, easy access, and plenty of parking.

Today was move in date. My mom will be 99 next month. She was pleased with her hair appointment…read moretoday. Everyone was so friendly and helpful. Mom is on a puree diet. She loved that the food tasted good. Thanks Chef Andy!

The office staff and doctor are amazing. They Do not rush…read moreyour appointment. Listens to your concerns and properly, promptly address. I was referred to the office by my rheumatologist. Wonderful results.

Have used this facility multiple times. Recommend for convenience, staffing, and efficiency.read more

Oh my gosh, this place is amazing. Got my appointment walked in within two minutes. They had me…read moreback. I laid down. The gentleman, shook my hand and introduced himself and told me what he was going to do. He really cared. It was just such a high-quality place the Type of Care this place gives you is amazing and then to get your results and they go through it with a fine tooth comb and they tell you about each part of it and give you diagrams to touch and learn about what's going on highly recommend this place. I will definitely be going back here. they really care and take care of you.

I've been at North Star Imaging a few times. The atmosphere is very pleasant, and the staff are…read morevery nice to talk to. I thought the technicians were professional and helpful. MB

This location of North Star is terrible. This started with all information being in mychart which…read morethey didn't review. Then they sent a form to complete which they still didn't review. we arrived 5 minutes late which they said they had to reschedule for 30 minutes later. After getting rescheduled the tech comes out and says you need to take this prescription before getting your scan due to allergies but you have to contact the prescribing doctor to get the prescription filled at the pharmacy. Two of the three prescriptions were OTC but one of the OTC prescriptions has been discontinued. For the life of me I can't understand why they would provide a prescription for an expired medication. I've contacted North Star trying to get the alternative prescription but I was told they would call me back in 15 minutes which I never received so when I called them they put me on hold and never returned to the phone. The two ladies at the front desk never have a clue and do a terrible job with patient handling.

I was very favorably impressed. Very short waiting time and an absolutely delightful and very…read more helpful technologist who did my scan. She was helpful in positioning me carefully since I have a 3 level cervical fusion, that can be difficult. She was very attentive and just very kind.

I had a ct scan of my lungs with contrast. The tech was very kind, procedure was as comfortable as…read moreit could be.

I have been referred by Dr. Louis Coates for a sonogram of my jaw. I have been unable to contact…read moreANY Rayus location to schedule an appt., as I am placed on hold by your automated answering service. I would tell you how long I was on hold each time, but my patience expired before any of your staff picked up my call. I am still in need of the sonogram. I would like to schedule at your Richardson location, late afternoon Thursday March 5 or anytime on Friday, March 6, 2026. If anyone reads and reacts to this comment, can you please contact me? Sincerely, Al Harvey Alharvey1949@gmail.com 469-222-5499

What could've been a 5 ***** now deserves only ONE Star!…read more I went to Rayus for 3 X-rays (1 for each hand & 1 for my hip) - I was told that after insurance, my part was $40 - So, I paid that onsite (same day). Everyone was very nice, and I decided right then that going forward, THIS is where we will go for our Radiology needs Sands forward to today ... I received a call from their billing (collection) department saying I still had a balance and to please pay online or call them. I immediately pulled out all my paperwork and confirmed that MY portion stated "Patient responsibility is $40." I called the location directly, talked to Lisa in Billing - she told me that they bill "per scan/procedure" - I recapped the original conversation I had that same day... she said "Okay"..... (crickets) I said "Okay, what" she said "I'll make a note" I replied, "I don't owe that... I am not paying for that because, if I had been told that was the process, I would NOT have had the scans with Rayus (I'm sure they rely on people not knowing this - it's DOUBLE $$ for them!)! She said again, "Okay," I said, "Okay, what?"... she said, "I'll make a note that you're not going to pay it." I asked her... "So, if I were to get an MRI with & without contrast, would it be a separate billing (to insurance) for each one?" She said, "YES"! I said, "Well, that's dishonest and unethical..." (Guess what she said?) ..... Okay... "I said, "Okay, what?" lol (I can do this all day!) So basically, if you need more than ONE X-Ray, go somewhere that isn't trying to take advantage of you by lying about the charges!! As I read other reviews, I see that it's mostly about billing... which supports MY review!! I'll bet their billing & collections dept is FULLY staffed!! When it's a good review, it's not a billing issue... I am so disappointed that this turned out to be a scam-type Company ... just out to take advantage of folks needing radiology services. So much for wanting to use them in the future! I know I am NOT the only one that this has happened to... I will never go there again! I originally planned to write a good review... but being "nice" to customers isn't the big picture! There are SOOOOO many holes in their process... Here are a few... 1) If I had 3 X-rays, why was there only ONE invoice to ME, but multiple to the insurance Company? 2) I was quoted a cost... but they billed otherwise 3) Where's the Customer Service? "Okay," is that all you have to say to a Customer? ALWAYS ADVOCATE FOR YOURSELF... ask questions, get it in writing, get copies of what charges you are quoted! They really don't care about YOU ... you're JUST an account #. At the END of the call, she said, "This call was recorded!! GREAT - I hope they call me!

I love Dr. Dean. She's amazing. Everyone associated with Methodist that I've encountered are…read moreawesome folks.

"The Forgotten Patient" Worse hospital ever for the "I…read moreforgot you were here" people. Not just one time but for over five-six hours. I begged all that time "Can I please have some water?" I had the IV line (two the first sticks one "blew" a vein, blood was just pouring) inserted but no IV fluids bag installed. My veins were collapsing because I was DEHYDRATED! Never got fluids of any kind the entire time. I came in by ambulance and had an immediate CAT scan but the dye or contrast didn't go in my veins but collected at the puncture site causing a massive painful red/purple/blue lump. The size of a lemon. The nurse grabbed some sticky bandage as tight as possible but that caused the lump to break into THREE huge painful lumps and my entire arm swelled. After hours and hours I realized if I wanted the basic needs of human being food and water, even sleep I needed to go home this was basic care which I couldn't get at this hospital. If something was wrong I figured 5-6 hours after one test was long enough or, unless they were truly cruel just did not care. That was so hard to believe so I must be fine. Definitely forgotten! I asked before I left if they would call with the CAT scan results "Absolutely!" Never got that call either! What did I get from Richardson Methodist? Massive bruising from blown veins, missed veins, vein, blowout contrast lumps, other arm collapsed veins (could I be DEHYDRATED! hint!) and extreme depression knowing I'm not worth their time. More tortuous than helpful. No fluids, diagnosis, recommendations, doctor, test result, medications, bloodwork (can you be charged for an IV if they never attached the IV fluid bag?) no physical exam of any kind, nothing. Going to a hospital like this when you're alone is like going to court without a lawyer! No-one to help and stand up for you and you end up being a "forgotten patient" Interesting fact, this is becoming a "phenomenon" in the medical world, coming in alone by ambulance, put in a room, might've been seen and had a test, then forgotten! I was shocked. That's what happened to me!! "Forgotten patient" is real! Even when it's a very slow time it still happens. Like "hot car" baby death, parents just forget they're there. So I guess make sure you're never alone! "Forgotten Patient" is real and it is terrible.