On January 30, I visited Shades of Brooklyn for an eye exam and was sold progressive prescription glasses with transition lenses totaling $1,135 ($135 exam, $1,000 glasses including $600 Gucci frames). When I picked up the glasses on February 12, I immediately experienced blurred vision, eye strain, and headaches. I told the staff in the store that the glasses did not feel right. I was told to take them home and try them over the weekend. The symptoms did not improve. The glasses continued to cause visual distortion and discomfort. On February 16, as instructed by customer service, I requested a refund. I was informed that they would only provide store credit and would not issue a refund. Because I was concerned about the reaction I was experiencing, I sought an independent comprehensive eye exam. The optometrist confirmed that I do not require prescription distance eyewear and that there is no clinical indication for full-time corrective lenses. Despite presenting this information, the store refused to refund the purchase. Additionally, I was charged $600 for frames that are currently retailing online for nearly $400 less. While retailers can set their own pricing, the lack of flexibility combined with the medical mismatch was concerning. At no point was I told that prescription eyewear was final sale. There were no visible signs in the store and nothing on my receipt stating that refunds were not permitted. I attempted to resolve this matter directly and reasonably before pursuing other options. read more

I have nothing but great things to say. I came in on a busy Saturday at around 12 and the place was packed! I was able to get a seat after a few mins and the front desk lady was very professional and efficient. The optometrist was amazing! My visit felt so natural. Will be returning. read more

I just left the store after being called two days ago that the lens I dropped off for repair were ready. There was not many customers up front about six maybe; one worker taking care of two at the counter & one what I found out later was a "supervisor." No one greeted me said hello or I'll be right with you. There is a clip board on the counter but I wasn't sure if I should sign it because I was there just to pick up. After standing around for about 3 minutes the young lady sitting in the back near the exam rooms shouted to the worker taking care of the customers at the counter who was next on the clip board. Apparently there was at least one other customer in there standing around waiting to be attended to & wasn't sure what to do because no one greeted her & asked her what was she there for and to please sign. So the customer she signs and then I sign behind her. Mind you nit's low volume in the store. I myself coming from customer service & retail know that you always greet customers coming in ask what they are there for etc. Even if you are helping another customer. After about close to 10 minutes of waiting I saw an opportunity. The customers being taken cared of at the counter by the worker who was the closet to me the entire time briefly walked away from her. That's when I got up to go to the counter and say to her" Hi respectfully could I just please be4 able4 to pick up my glasses and go." She proceeded to tell me no because she was not done with them yet. Her tone was snotty like she was at home talking to someone. She went back and forth about the clip board & to be exact she was disrespectful and fresh. Then she started to mumble under her breath with the other customers to talk about me. Like the chick was low key "popping sh--". The customer service was not there upon entry. It's a shame because there is one young lady who works there who is a ray of sun shine in that dingy place. I'll spend a little more from now on and go up the block where they have better professionals and better frames. Here's the kicker..The frames they called and said were ready were not fixed properly at all. Inferior work disgusting attitudes. read more

Shades of Brooklyn - Eyewear & Opticians Near Me - Brooklyn, New York

Ann is the best worker there I love her so much she is very respectful and always smiles greets people on the way in and out the level of professionalism she has is to a pristine, I recommend this place too all the people in the neighborhood read more

The employees here at shades of brooklyn is very nasty people they are rude and energy is off. when I was there the lady at the front spoke to me very nasty then called my phone weeks later to tell me my glasses were ready and she was even nasty when she called to tell me that she said it and hung up in my ear. The two women that are there hate their job and doesn't want to be there. The ladies need to take a customer service class!!! The dr in the back was extremely nice, but to get to the doctor you have to see unhappy employees with negative energy. read more

I had appointment here but was very skeptical about going after reading the reviews. When I got to the appointment it was a whole different experience. The two ladies at the front desk were as friendly as can be. I had to ask them if they knew about the negative reviews that was posted about their store. It was hard for me to understand. The lady that did the tests before I saw the doctor was also very friendly. As for the doctor, it was like I had known him for years. He explained everything that he did, very professionally. I would highly recommend this business. Worldfamousfoodz read more

Worst level of customer service I've encountered in a while. No one acknowledges you when you enter. It's like the entire staff hates their jobs. If that's the case, by all means, please find someplace else to be! No one in there seems to be efficient at their job. I was told it would take two weeks for my glasses to come in. And indeed TWO weeks it took...I've never had to wait two weeks for glasses. And then when I call, they tell me they're ready on Friday. I go in today and MY LENSES WEREN'T IN THE FRAMES!! Who does that? And so I question why they told me on Friday they were ready and today they're not. The employee immediately gets defensive and says, "I have no reason to lie to you". Ummmm, I hadn't said you were lying...but if the shoe fits... I'll never return to this store even though it was recommended to me. And I'd NEVER refer anyone here! read more

Very friendly employees here. I had scheduled my appointment a week out and I was called for confirmation two days before the date. Upon arrival, I filled out some forms and waited for about 15mins to be seen to check my eye pressure. Then, it was an additional 15mins to wait for my exam with the doctor. I thought I would be in there all day, but the process did not take too long. They also called to remind me to pick up my glasses. Would recommend read more

I had an appointment on 03/05/19 @ 1619 Piktin Avenue. I called a day prior and made an appointment. The employee I spoke with was pleasant and asked me for the ID number on my insurance card which I provided, to see what plans my insurance covers. I was told my plan covers an eye exam and glasses, and an eye exam and contact lenses. I made an appointment for an eye exam and glasses. The day of the exam I handed my insurance card and ID to an African-American woman she said she needed my Social Security number to pull up the plans my insurance covers. I told her my Social Security number is not needed my ID and my insurance card is sufficient as it was when I called and made the appointment. She informed me she needed my Social Security number handed me a white piece of paper told me to write my Social Security number number on it. I do not know why she needed my security numbers when the other employee just needed my ID and insurance card and was able to pull the information up. I called my insurance and was told my social security number is not needed and the number on my insurance ID card identifies me. I canceled the appointment and walked out. Why she needed my Social Security number still baffles me? read more

The wait was a little long to see the doctor, however once I did, I was thoroughly pleased with Dr. Pierre. He is very helpful and super welcoming!! The office is also very clean and they offer a lot of different brands for eyeglasses! read more

Shades of Brooklyn - Eyewear & Opticians Near Me - Brooklyn, New York

Love coming here for my annual check up. Can't say I agree with what the reviews above say. I have been going to Dr. Pierre for years and he is always super friendly as well as the staff I have encountered. I would suggest maybe avoiding the Saturday rush and maybe picking a different day it tends to be super busy with school age kids that day. I am very much into switching up my designer frames so this shop works for me. I always have a good selection reasonably priced. read more

They're extremely slow. None of the front store workers seem like they want to be there. The fact that pick-ups sign the same sheet as those for eye exams make no sense to me. But you be the judge. read more

First of all Good Friday they called me & told me my classes were ready I literally walked here 30 mins later and their closed. How you call me about my glasses but not tell me your about to close? So I walk back Saturday tell me why they put the wrong prescription in my glasses like how the hack you do that? Are you even paying attention to the job your suppose to be doing? So they tell me to come back Thursday so I come back Saturday instead of Thursday why are my glasses not ready? Are you kidding me? Like talk about great customer service because they have none these people been working here for years for them to not do their job properly I am disgusted with this place!!!! read more

The service here sucks I support because I try to support local businesses but I've never been to a place that moves like sloths you have to literally wait hours to be seen and even longer when you come to pick something up. No one acknowledges you when you enter it's just overall annoying if you can go somewhere else then do so read more

The customer service sucks sometimes, and they always close earlier than what they say.

Worst customer service ever. No one greets you when you enter is like you never when in. The staff looks bored like they really hate their jobs and to top it all off they work very slow. Now one thing they do is the Dr. Pierre very friendly and funny and he greets you professionally. I order contacts and I been waiting for weeks for them to call me and nothing. When I call them for my status they put on hold for an hour. Don't recommend this at all. read more

I've been coming here since I was a kid and I haven't been in here for a while. I recently came back because my eyes were bothering me after an injury the first time I came there I noticed how unhappy the workers were. They talk to the guests with such sarcasm as if they're retarded. I got some eye drops and the doctor told me it might elevate my eye pressure and if so to come back. When I arrived NO ONE offered to help or ask if I needed anything the people here are RUDE and obviously hate their jobs. I Will not be coming back here again ! read more

I came here and everyone behind the counter acted as if I was invisible, one guy was extremely rude and the woman who assisted told be a box of contacts would be 30 for me so I asked her for two, she then charged me 100$ I didn't see the logic in that, but I paid and waited for my receipt but all she told me was to come back Saturday let's see what happens read more

Fastest eye exam I've ever had, and I appreciate it so much. My appointment was for 1:15, they call me into see the Dr. at 1:10. At 1:40 I was on my way home with an updated prescription and a box of contacts to match. Everyone was friendly while also giving fast service. They calculated all of my insurance for me so I only had to pay the least amount out of pocket. Couldn't be happier read more

The doctors are helpful and very willing to answer questions. The prices are low compared to other stores but I've been to, but wait is longer during mid-day. read more

This place is extremely slow and communicates terribly. I was told I needed an appointment to see the doctor. No problem, one was available the next day. However, despite showing up on time for it, I still had to wait AN HOUR AND A HALF to see him. The staff never communicated any reason for the long wait. When I inquired I was told that he went to move his car and he should be back shortly. Seriously? Anyway, after the exam, a woman tried to tell me I could only get a pair of frames that were free under my insurance. She even printed out my benefits, laid the paper out in front of me (which CLEARLY stated that I have an allowance of $150 + 20% off all frames outside of those offered under the insurance), and told me that's all I can get. After asking her to double check with someone, she comes back and finally agrees to let me try on other frames. I ended up picking 2 frames, one from the section my insurance covered, and another that it didn't. I asked for prices and told her I'd pay for the second pair. She told me I can't get both, even after I told her I was going to pay for it. After going back and forth, she told me she would put it in and figure out the details later. The next day she called with a price and told me they'd be ready by next week. Next Friday rolls around and I don't hear from them, so I give them a call. This woman tells me they're not ready yet, and won't be ready until next week. I've never waited so long for glasses. I've also never had such terrible service. read more