I love Shake Shack. I was pleased with my meal here, I ordered a shack burger with cheese and some onion rings. I enjoyed every morsel of my food. It was a bit of a wait, but my food was fresh. It's pretty spacious so plenty of seating indoor or outside. I didn't get any pics, sorry, but it was the delicious. read more

The meat was over seasoned and a bit of gristle... The potato roll was so sweet it was almost inedible it was like eating cotton candy... The pickles were too big for a sandwich french fries were cold and more like noodles very underwhelming. read more

This used to be great!! The last 2 times I ordered, they got my order wrong. First time, I didn't call or anything. I just let it go to we all make mistakes. This time, I called manager. No 'I'm sorry, How can we fix this." Just that I was informed that I did something wrong while ordering. My receipt means nothing. I know they don't need my business but I guess I expected an 'I'm sorry'. It would have been nice. read more

A staple for fast smash burgers and higher quality fast food in general, my favorite aspect of shake shack is in the name itself. The shakes are great, they are flavorful and while a little expensive, well worth the add on. This time around I got the black and white shake which was delightful and a chicken shack sandwich which was smaller than I remember but excellent. I got my order to go, but the staff was friendly and helpful. The outdoor seating in the ballston location is fantastic when the weather is nice, great for the location. read more

Shake Shack Ballston - Fast Food Near Me - Arlington, Virginia

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Got take out and food was great! They made our orders really quickly which was so appreciated. Really amazing burgers, tasting clean and with fresh ingredients. Portion sizes are perfect. Only downside is that there's no parking nearby this restaurant so takeout can be kinda a pain. If you're walking, you're fine. But otherwise, takeout kinda sucks if you have to park in the Ballston Quarter garage. read more

Shake Shack Ballston - ShackBurger- - Fast Food Near Me - Arlington, Virginia

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UNDERCOOKED! I've been going to this location since it opened. Today, the cheeseburger was undercooked and too red and the hot dog was only warm. Young grill operators aren't being properly trained to cook. Goto Five Guys in Courthouse where they have solid grill operators. read more

Came here with a group. Due to event I got a free shake. I got the SmokeShack burger I believe -- with bacon -- and Strawberry specialty shake, maybe Strawberry Cupcake or similar. Shake was good and hit the spot on hot summer day with 90 degree weather. I was sweating bullets, so shake was good. Burger was too small portions. For the price I paid. I was expecting bigger, but despite that it filled me up. I suspect it was the inherent presence of meat -- beef and bacon -- as well as the fatty content. But even despite that, the portion sizes were on the smaller side. Bread, not enough. Same with meat lettuce tomato and everything else. Overall, good food and free shake was amazing and hit the spot. The portion sizes were on the smaller side, but otherwise good experience here at the Ballston Shake Shack. read more

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I'm a DoorDash customer that gets the same thing over and over, a cheeseburger and regular fries. Even though I only eat well done burgers, they're never dry. That's a feat to achieve. They do fries right. It's all good. if I had a wish list to make it better I would say please put more ketchup in the bag and stay open an hour later during the work week. They are right on Wilson and parking is really tough all the tine. That's why I only do DoorDash even though they're pretty close. Best options are Metro to Ballston and or walking. read more

Shake Shack Ballston - cheeseburger and fries delivered by DoorDash with shake sauce on the side - Fast Food Near Me - Arlington, Virginia

Good service clean management awesome,prices kind of high but overall excellent recommend it

brought my friend and kids here for a birthday dinner. Had a great experience - Demetrius the manager was great to make everyone feel celebrated. awesome job! read more

This was my first Shake Shake experience and I must say that it was a pleasant one! As soon as I walked in I was greeted with a smile and handed the order I placed through the app. I ordered a single Shack Burger, fries and their tiramisu shake. The tiramisu shake was good although it mostly just tasted like a vanilla shake with a ladyfinger cookie. Maybe mine was missing something. The description mentions notes of coffee and creamy mascarpone but I undetected neither. The fries were hot crinkle cut fries that I enjoyed and the shack burger looked great but fell short with me as far as taste goes. I added pickles and onion but something was still missing for me and it wasn't hot despite my picking it up promptly after ordering. Given their price point, I'm not sure if I'll get another burger but I will be back for fries and shakes. Maybe I'll try another menu item like one of their Shroom Burgers that look pretty good on their website. read more

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Came in at lunch hour Monday, and the service was dead. Having never been, I didn't know what to expect, but did the walk up kiosk and ordered a veggie burger, fries and shake. Add a reasonable tip, wait... $24? A waitress brought my tray to my booth/table (which was way too small! Ow, my knees!) Overall, basic burger shop ambiance. No real interaction with anyone. ‍ Anyway- This better be an amazing burger... well, it was "ok." (Someone took it off the grill too soon.) Crinkle fries were good, but good in terms of standard frozen, cooked fries. Got the vegan almond milk chocolate shake. Good, but not amazing either. Better than an Impossible or Beyond burger, no. Also not much better than other chain burger joints. Bit yes, some better. Not much cleaner either. So, basically, high priced but just barely better than an average burger joint. If you're desperate, or someone else is paying- sure, I'd go back. Otherwise I kinda doubt I'll be going back. Can't recommend it. Sorry. read more

I've lived in Ballston for over two years and have walked by Shake Shack at least 500 times but have yet to stop by until recently. A few friends wanted to grab Shake Shack for dinner last Tuesday and I couldn't say no. I liked the touch screen ordering system here and the ability to customize my order. I wanted a keto friendly option, so I ended up getting a lettuce-wrap (removing the bun) version of the SHACKBURGER. Except... when it came out, it wasn't a lettuce-wrap. It was just two large pieces of lettuce that acted like a bun. And because it's thin and not sponge-like, it absorbed none of the liquids from the patty or tomatoes or melted cheese -- very messy eating. Everything just fell apart and dripped everywhere. Still, it tasted good, but I would not recommend this if it's not actually wrapped properly. My friend and I shared the CRINKLE CUT FRIES which were pretty stale and more potatoey than we'd like. It also wasn't seasoned very well, but at least the ketchup was able to save it. I could have lived without them. Overall, the Shake Shack experience here was just OK for me. read more

the fries here are always so good, the team is always so polite and friendly. I want to eat shake shack everyday

Service was great. Crew was friendly. The burger was fantastic, other than being greasy. Too bad it was a limited time menu item. The chicken sandwich was below disappointing. I didn't realize it was just one dry chicken strip inside the burger bun. Half the sandwich felt empty after you ate the one chicken strip. read more

Shake Shack Ballston - Chicken Shack- - Fast Food Near Me - Arlington, Virginia

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Okay, the hamburgers are good but the just dump out the burger and I guess there's a limit of 2 pickles per order along with a shortage of lettuce. Can't tell if the Avacado is scrimping the amount or not. I say it's a 2.5 star day at this SS, lower than what I see in the airport. read more

Shake Shack Ballston - Getting the margins up with minimal lettuce and pickles... - Fast Food Near Me - Arlington, Virginia

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Here's why I have to give Shake Shack some love: their touch screen ordering system is super. I was craving a snack recently and popped in at an off time. The ordering screens are right by the entrance. It was easy to navigate the menu and pay. Plus they ask for a phone number to text when your food is ready--no awkwardly hovering by the counter in a gaggle of people, trying to hear if you get called. The food at Shake Shack is good. Not the best burger or hot dog I've had in my life, but my recent cheeseburger hit the spot when I was hungry. I also got a delicious lemonade. The quality has been consistent on every visit. It's definitely on my list of options when I want something fast and indulgent. read more

Shake Shack Ballston - Exterior - Fast Food Near Me - Arlington, Virginia

Terrible service. I ordered a double patty burger with onions and lettuce, fries with no salt and a fountain soda. I waited about 15 minutes for my order. I noticed there was no lettuce so I walked to the counter and asked for lettuce. The employee walks to my table and opens my burger with his hand. He confirmed what I told him. I waited a few minutes for the piece of lettuce and was told they will bring it to me. It was literally one tiny piece of lettuce. I thought it was a joke but the joke was on me. Then the fries had salt. Not worth the $21.00 . Five guys and Big Buns are better service and value. read more

Tiramisu shake is pricey but tasty! Fries slapped too with the sauce. Clean and staff are nice and have witty things to say. Cool place. read more

Shake Shack Ballston - Tiramisu Shake - Fast Food Near Me - Arlington, Virginia

Prior to my own personal experience, my job ordered from here a few times. I love the taste of their burgers. I would consider myself not an expert on anything. Just a guy who loves food that really really tastes good. I placed two orders on two different accounts so I could maximize my discount. I went in around 4pm on 10/28/25. Everybody working there was about high school age. Normally I tend to have bad experiences when kids are working. But I was left very happy. I was greeted by the people working the front. They smiled at me. And even came over and brought me my food. Despite me choosing the 'no tip' option. I was left so impressed that I'm going to tip next time, even if they're just doing their regular cashier job. They were so sweet. read more

Shake Shack is my favorite fast food burger spot. Quality varies from location to location, but usually always hits the spot compared to Five Guys etc. The way the cheese melts into the hamburger patty makes every single bite absolutely heavenly. When I feel like spending money, I go for the Shack Stack (shack burger combined with the shroom burger) and it is a GAME CHANGER! The quality shows and that is why it is a bit more expensive than the other fast food burger joints. Oh and don't even get me started on the Shake Shack vs In n Out war in California. In n Out = overrated. Team Shake Shack for life! read more

Shake Shack Ballston - Shake Shack never disappoints! - Fast Food Near Me - Arlington, Virginia

I'm no longer a fan.. I understand that you close at 930, it's 9pm.. you blatantly lied to me telling me your GRILL was broken and there are NO Burgers.. while I was watching them clean that grill.. read more

Shake Shack Ballston - Burger , fries and a rootbeer - Fast Food Near Me - Arlington, Virginia

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Great shakes and burgers. Prices are fair. Ordering process is easy if you are okay with ordering on a screen away from the counter. Works for me, but I know some people are not okay with this. You may be able to order out the counter, I have just never tried. read more

I had the shroom burger and it was so good. It wasn't greasy but still savory I highly recommend it! read more

Shake Shack Ballston - I had the 'Shroom Burger and wow, literally so good. It was savory wasn't greasy but it was perfect - Fast Food Near Me - Arlington, Virginia

Came here on April 9, 2021, but forgot to leave a review. Anyway, this is a very nice place to grab chicken bites; a burger; a shake; a beer; and more! Only downside is that some of the foods are overpriced in my opinion and I think the craft beer selection could be better. Otherwise, all else was good and all the staff working there that day were phenomenal! read more

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This shake shack location is bit "tech savvy" compare to the other location. As you enter to the right facing the store front, you'll come across 6 self ordering stations. It's well organized by food categories. Cash payment is taken through the (single) cashier up front. My bf and I ordered 2 burgers, a tiramisu shack and crinkled fries. Our wait was about 10 min and there were 4 groups ahead. Not bad. The burgers were good but not my fave. I still enjoy the tysons location although the original ny location won my heart. Haha! The fries were crispy and not greasy. Personally, I enjoyed tiramisu shake. I love the crunchy topping and the smooth thickness. It was not overly sweet. The bathroom has a lockpad on the outside. Entering the bathroom you have a toilet, sink, and a Dyson hand dryer. There is no bolt lock on the inside of the bathroom to give you the security that the door is fully lock. You'll see a lock button symbol but unfortunately, it just lights up. An individual can still open the door from the opposite side by typing the access code on the bathroom door lockpad. It was uncomfortable. As for the ambiance, the windows and spotlights shining on the wood gives it a hip contemporary invitation. It gets busy in the evening, so seats fill up fast. After 30min it frees up. I recommend taking your meal across the street and enjoy it at ballston quarters hip plaza. Shake shack is popular amongst the families in this area and great for quick lunch. Welcome to Ballston SS! read more

Shake Shack Ballston - Shack burgers and tiramisu shack - Fast Food Near Me - Arlington, Virginia

The Shake Shack location in Ballston is across the street from the bustling Ballston Quarter. They have ample seating inside and out with numerous kiosks for you to self check out. I personally like the kiosks because the menu is interactive and allows you to view the food items first. This was my first time at this location so I went with a variety of food and drinks: crinkle fries, avocado bacon chicken, straw rhubarb shake, and strawberry salted limeade. Crinkle Fries: these fries were a lot better than the ones they had two years ago. Long gone are the soggy, stale fries. Avocado Bacon Chicken: this sandwich was so good. Probably my top 3 fried chicken sandwiches. The brioche was nice and fluffy with a generous amount of bacon. Strawberry Rhubarb Shake: I was really interested in how this was going to taste and it reminded me of the strawberry shortcake ice cream bars that I had as a kid. It was good but I probably wouldn't order it again. Strawberry Salted Limeade: THIS WAS SO GOOD. I would probably visit shake shack again JUST to order this drink alone. The duality of sweet and savory caused me to happily sip down my refreshing drink. Overall: Shack Shake is a successful chain for a reason, and this location did not disappoint. There is a small wait but it's worth it! read more

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If you are from the west coast and missing IN n OUT Burger, you will definitely get your fix here. I took one bite from their burger and it took me back in time. The fries are crinkle and not shoelace , but it was full of crispy goodness. And their shake was very comparable to IN n OUT. I will be back when I need my IN n OUT fix. read more

The photos speak for themselves, they served me raw meat. And then when I tried to contact the store, they don't answer their phone. Avoid the Ballston Shake Shack. More details: During the COVID19 lockdown, I decided to treat myself by getting Shake Shack. A double burger, fries and lemonade were $17. After eating nearly half the burger, I thought it tasted weird, but figured that was the sauce. I finally looked and realized it was not cooked - at all. I tried to call the store -three times- but they never answered the phone. I also e-mailed and tried their social. I got a form reply via e-mail and no reply on social. This store used to be a favorite. Most of the staff are quite friendly and the food is usually good, albeit pricey. But now I need to worry about getting sick because they lack quality and temp. control on the food line. There are so many places to eat in Ballston, I'll go to one that actually cooks their food and has good customer service. read more

Shake Shack Ballston - raw meat served to-go at Shake Shack Ballston - Fast Food Near Me - Arlington, Virginia

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Best service in Arlington! Food quality was great! Hot and fresh! Will be back soon! read more

I ordered delivery in Uber Eats from here. Shocking - the items were completely open in a cardboard tray, inside an unsealed paper bag. Cold and unsanitary. Ridiculous read more

Crispy fries, not too sweet drinks, warm food, quick service, laid back chill ambiance, affordable prices, just like fast casual food should be. read more

Definitely hit the cheeseburger and fried chicken sandwich craving! Chocolate malt shakes were tasty, cheese fries were good, and the fried chicken sandwich might be better than chick fila! read more

Shake Shack Ballston - Cheese Fries, malt chocolate shakes, fried chicken sandwich - Fast Food Near Me - Arlington, Virginia

Get the shack stack, but maybe skip the fries. The fries remind me of ones served to me in middle school. Good, but very Ore Ida like. All of that said, shake shack is almost good as the hype and worthy of a visit. You can order from the counter or from screens. I love the screens, especially if you have a number of changes or special orders. Folks are nice and location is convenient. A great addition to Ballston. read more

I was oh so excited for Shake Shack to finally open in Arlington so I can stop waiting over an hour for delivery from the Pentagon City mall location. However, this place is in spot that's already impossible to find parking around so I had to do quite a few laps to actually get to this place. It's also in a high construction zone and you can only access it from one side of the street so beware. I decided to do an online order to save some time in case a large group of people were here to try out the new spot. The email I got after I put my order said that they would be texting me when my order was ready but the thing is, they never did? I headed to the store right after I ordered regardless because I was hungry, but why mention that in an email if it's not true? I can only imagine people will probably waiting and waiting and waiting while their food gets cold and stale at the location just waiting for a text the food is ready. I walk in and head to the pick up section, passing a row of fun Ipads I guess they installed to let people order that way. Turns out, they are all out of order? Confusing since this place just opened- that usually means everything is in tip top shape and now already failing but I'm not an IT guy, I have no idea why they did not seem to be working. I got my food fairly quickly and headed out. They didn't have to go ketchup's which kinda sucked because I am a ketchup addict and I love the packets. Food itself: well, decent. They didn't mess up the orders at all and everything came out as ordered. The cheese sauce on the cheese fries tasted a little weird but still edible. We got two double Shack burgers and I enjoyed mine until 2/3 of the way through when I found a piece of something that I honestly can't describe without shuddering. It wasn't gristle but more of like a stretchy band of something- to say I was upset and my burger was ruined is an understatement. Of course, things like this can happen in any kind of ground beef but usually Shake Shack has higher end meat so I would hope it was creepy piece of unexplained substance free. Maybe it's growing pains or maybe I just got the 1 in 10 mediocre experience but not sure if I will face the construction and horrible parking situation for a while to come back here. read more

Soon is Now. Ballston's Shake Shack is open behind all that construction. Walk in, order and pay on a kiosk, or order ahead on the app. They'll text you when it's ready, or call out your name. It's Shake Shack, what more to say. Took awhile to get our order, but this isn't McDonald's. Got Shake Shack, got out, good. read more

Shake Shack Ballston - Double Shack - Fast Food Near Me - Arlington, Virginia

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This Shake Shack is located directly across from Ted's Bulletin, right under the pedestrian bridge. The most high tech Shake Shack I've been to yet. Once you walk in, there are 6 iPads you can order from. Pretty simple. User friendly- A on the visuals. You will provide your name, number and you can either pay by card at the iPad station or pay at the registers. You will be notified via text when your order is ready. The husband and I visited this location on a Tuesday evening, right after work. Not crowded at all. He ordered the smoke shack, double patty, Shake burger, 2 patties and shack cargo-dog. I a regular hot dog (with added toppings and a shack stack. Mind blowing items: cargo-dog and shack stack. The shack stack has a deep fried mushroom that is filled with cheese along with a patty and all the fixins. The bun was light, and fluffy. The cheese oozed out of the mushroom during each bite. Absolutely delicious. The cargo-dog is light and soooo full of flavor. The fries were crisp and yummy as always. Disappointment: they got my order wrong. I requested cheese on my hot dog but when we opened the order at home, there was no cheese. Usually I wouldn't make a biggie about it but there were very little customers, so there shouldn't really be a reason to get the order wrong. Would I come back? Definitely. I'll just have to check my order before I leave. read more

I am a huge Shake Shack fan and have ordered online from this location before. The food is excellent and the I'm glad we decided to stop in because it is a really nice location and was really clean! When we walked in we were surprised to see that we had to order on an ipad/ touch screen device, I personally prefer to speak to someone but okay! It was useful for customization and I would be willing to bet that people order more food when using the touch screen vs. speaking to a person. Easier to order more food without judgement on a device... interesting play Shake Shack. It was cool to order an original shack burger with the cherry peppers on it because of the customization. It was delicious and perfectly cooked! We also ordered cheese fries, wayyyy better in person! and a shackcago dog, absolutely delicious. Please feel free to drool over my portrait mode photos. Another pro of dining in, the food tastes amazing hot and fresh and they have alcoholic beverages! I opted for the Shake Shack Sauvignon Blanc (which I can't believe is even a thing,) it is delicious and pairs very well with the food! One other thing I would like to say from a previous order is that the Christmas Cookie Shake is the best milkshake I have ever had and I would like to petition for Shake Shack to always keep it on the menu. As far as the service goes, I thought the young woman who called our name for the food (after we waited at least 15 minutes) was extremely rude. I was walking to get the food and she kept calling the name with attitude. When I finally grabbed the food she rolled her eyes at me and rudely stated I was forgetting my beer. I was not forgetting my beer... I only have two hands and was trying to organize the food. Considering there were no other orders up I thought she could have chilled out. Tip: If you are a cheese-aholic the shroomami burger is a cheese lovers dream! A mushroom stuffed with cheese that when you bite in you get all the ooey gooey deliciousness your heart desires. You can even add one of these cheese-stuffed mushrooms to any burger! You are going to love it. read more

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Conveniently located in Ballston. They're still open despite all the construction going on. I've been here a few times and haven't been disappointed. Personally, I think the burgers are just OK, I enjoy the fried chicken sandwich more. The spicy chicken sandwich comes with cole slaw, pickles, and you can customize it to make it how you like it. You can not pass up on the crinkle fries, they are incredible and crispy. When I'm in a rush, this definitely meets my expectations. The chicken sandwiches are on the pricey end compared to Chik Fila, which I'm a huge fan of. If Chik Fila isn't open (Sundays), I'd come here, but other wise I would choose Chik Fila for their chicken sandwiches. read more

Shake Shack Ballston - Fast Food Near Me - Arlington, Virginia

Great burgers and good workers :-)) I got the Shack original burger and fries, the food was hot and fresh. The cashier was a nice young man. Good experience overall read more