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    Shake Shack South End

    4.0 (64 reviews)
    Open 10:00 am - 12:00 AM (Next day)
    Updated 2 months ago

    Order Shake Shack South End Takeout or Delivery

    Shake Shack South End Photos

    Business Info

    SHAKE SHACK SOUTH END ATMOSPHERE

    What's the vibe?
    Moderate noise
    Outdoor seating
    Good for groups
    Dogs allowed

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    Burger and Fries
    Chloe C.

    I was super excited to see shake shack here because I recently had one in NYC and it was sooooo good !! Fast forward to my current situation.. I'm in the bathroom stomach cramping and feeling like I'm going to fall out from pain ... That burger was not cooked fully in some places ! Friendly guy at the counter , but they definitely needed to smash and cook that burger some more because I am not ok !!

    Andrew L.

    Of all the Shake Shacks I've been to, my experience here has been the quickest and met with the best professionalism. The food is about the same taste and quality as any other franchise. What made my experience here was how efficient the staff was at expediting orders despite the wait and the courtesy of the employees who brought your food to you. I was in and out within 10 minutes after ordering on the kiosk. A gentleman brought my to go order and he was extremely professional and kind; was quite surprised. People like that leave a positive impression for repeat customers and if I'm back in Charlotte, I'm certainly coming here for my meals. Overall, good food, but amazing customer service! 4/5 stars!

    D A.

    My first time at this location was on Tuesday, 03-12-24. I received an email about the promo for a free SmokeShack with a $10 purchase. I ordered the SmokeShack, kimchi fries, root beer, & yuzu lemonade. I liked the kimchi seasoning on the fries; the sauce, not so much. The SmokeShack had an unexpected kick of spice/heat which I liked. The service at this location was much better than Woodlawn; the employees seemed more organized. There was a good, chill vibe while I waited for my order which didn't take long. I was able to watch a little basketball. They're a little pricey for burgers & fries to me, but I'd definitely return to this location for a splurge.

    Smokehouse BBQ Burger  Bacon Cheeseburger ShackBurger  Fries Small Sprite Small Dr pepper -all burgers had 2 patties
    Ana L.

    This place was great. I've never been to this location before and it wasn't too busy when we came. The food came out fast and it was still hot. I ate the bacon cheeseburger and it was really good. The burger was cooked to perfection and the bacon was cooked good too. The fries needed a little salt. The atmosphere in here is great and it's very clean. I love the hanging lights and the little wall lights at each booth. The music is good too.

    ShackBurger Bacon Cheese Fries
    Anita W.

    Very over prices.. about $50 for two adults and one child Burger was decent, wasn't cooked all the way. Prices vary to add toppings, sauce, and drink Was clean inside and service was polite and fast

    The  Counter
    Louis R.

    I agree with my fellow Yelpers - this is really an amazing Shake Shack - Modeled after the original ones in New York. Burger was excellent - absolutely delicious and made to order. I visiting late this afternoon - Tuesday; - 23 January 2024; - Special shout out to the Manager who provided me with tremendously friendly service and kept me abreast of when my order was going to pop out. He even offered me a refill on my Root Beer which was a very kind gesture. Despite - being so busy, and what seems like a location overwhelmed with Uber Eats/Door Dash Orders - Employee Team is extremely efficient and calm and it's really cool to watch everyone deliver things so chill. Restaurant was extremely clean and calm. No "Knuckle Heads" hanging out - causing trouble. - Looking forward to returning and great work by the Manager - Excellent Leadership! - Witnessed him being so kind and motivating to his employees and consider to us customers.

    Hannah F.

    this place was conveniently located and the food was tasty. the reason i did not give it 5 stars was the burger was super small..drinks were 4$ a piece and everything is electronic now, no human interaction except to bring you your food...

    Cheese Fries and Fries
    Sedana N.

    Shake shack in South End never disappoints! Family dinner 4/26/21 was cooked to order and delicious! ChicknShack is a great alternative to hamburgers I enjoyed the flavor and crispness!! Cheese fries are good too not the typical velveeta nacho sauce this is actually cheese that is creamy and flavorful! Malted Shakes this time I got the black and white it was Good!! We will be back for another great fast meal! I highly recommend!

    Shackburger
    Mara K.

    Love the burger but the fries are just okay. Good quality but a bit pricey for a basic burger. Will say the location is great and I love this area.

    Cheese Fries
    Fleece P.

    I haven't ventured out to eat in awhile now but yesterday my son wanted to celebrate his football game victory so we decided on Shake Shack . I've heard so much about this spot so my excitement slowly diminished with each bite. Nothing had flavor , and if you enjoy that truffle sauce I apologize for my review but it was not good one bit. Order: Kids cheeseburger with fries Shake chicken sandwich with Parmesan fries Avocado chicken sandwich with parm fries . White Zombie beer Pros: Sandwiches were a good size Ease of ordering Nice atmosphere in south end location Cons: No flavor , no salt no seasoning, no parm or garlic , just chicken , bread , and toppings on a bun with crinkle fries I could've cooked better in an airfryer at home (with salt and real seasoning) . I just can't validate paying $46 for a meal that had no wow factor . I know some will disagree with my review . Maybe I got a bad batch? Maybe we should've tried the burger, but why offer chicken if you can't do it right? With so many burger spots now , this just will not be somewhere we revisit . 2 stars because the $6 beer was Good . It's not 12oz though .

    Shake Shack's packaging
    Trey R.

    Shake Shack is already an established institution but it's new to these neck of woods in South End. Being nestled in the womb of South End, Shake Shack is within walking distance to & from the light rail, East/West Station, and to all of the other 'LOCAL BUSINESSES (always support locally b/c you can)'. My reason for even entertaining Shake Shack is because during the time, they were doing a By One Get One (BOGO) special that popped up my email. The timing was correct because I have not had dinner yet so it was a win-win for me. I had the following items (see attached photos for reference): Chick'n Shack (*) Crispy chicken breast over lettuce, pickles, buttermilk herb mayo SmokeShack (**) Cheeseburger with Niman Ranch applewood-smoke The service there was lackluster and that's why they get 3 stars instead of 4 stars. It seemed as if the "working" employees at the time were annoyed at having customers. Oh, how do I know? I just do. Vibes and energy are EVERYTHING! All in all, Shake Shack is a chain and not really that impressive, but it's consistently invariable + the burger & chicken sandwich was rudimentary. Cheers MATE$! ...::: Trey :::...

    IG: @foodie__fe - Hot Chick'n and Shack Stack with fries.
    Phylicia R.

    Love South End. Such a live and trendy area. Lots of restaurants to choose from. This Shake Shack is clean and easy to get to. You order your food from an iPad placed up front, they will text you when the food is ready. Very simple. Service was fast food was good. I love the buns they use for their burgers/sandwiches. The boyfriend got their spicy chicken sandwich (extra hot) it had the perfect spice level. The hottest is "fire", yikes! I ordered the shack stack which is the shack burger and shroom burger together. AMAZING! The mushroom is fried with cheese inside of it. Delicious! Burger was cooked perfectly and their fries were crispy. Love crispy fries. Spent about $25 for the both of us, but it's expected with chains that are more "trendy".

    Big Sis Tammy and Kree enjoy the Shake Shack
    Kree J.

    I visited the Shake Shack in Charlotte NC with my sister and her friend. It was pretty cool. The food taste great and we enjoyed ourselves outdoors. I would visit again once in town. We had Fried Chicken Sandwich and fries with their special shake! Yum

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    I did in store pick up -- was quick and prompt. Restaurant was clean and were following COVID protocols.

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    Page 2 of 2

    Ask the Community - Shake Shack South End

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    Shake Shack South End - hotdogs - Updated September 2026

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