Finally! Before this location opened, the only location(s) for Shake Shack that I knew of were in Manhattan - and the line was so long basically all of the time, that I refused to ever stand in that line no matter how much I heard about how good Shake Shack was. I figured maybe eventually I'd set aside time to stand in a long line or perhaps I would get lucky one day and there'd be no line. And no, I'm not one of those people who have a problem standing in any line, but a line that long for a burger - no. Anyway, when I heard this location opened, I got excited at the prospect of finally being able to taste something/anything from Shake Shack, even if it was located in Cross County - a mall I really don't like too much and only go when I have no other choice. Of course when I got there, there was a line - though not nearly as long as Manhattan. I made a plan to finally try Shake Shack and I was determined to stay in said line no matter how slow it would be - though it wasn't too terrible. The line was out the door and I can only wonder what people will do on rainy or bitterly cold days. I made a plan to order the Smoke Shack and the Shackburger along with fries. Once I got closer to the register did I notice the Bacon Cheddarshack - which caused me an issue on what two burgers now to order. I couldn't decide and I was hungry, so I ordered all 3. They gave me the "beeper" and I waited for my to go order. It was clean, but very busy inside and out. If I wanted to eat there, I'd have a hard time finding a spot inside or out to sit at. I finally got my order and they checked the receipt to make sure each item was inside the bag which I appreciated. I got home and went to work on my burgers. All 3 burgers were a little smaller than I expected for the price, but they pack a welcome punch. The Shackburger was standard, but good. The Smoke Shack was very good, though I could probably do without the red pepper bits the next time. The Bacon Cheddar Shack was oozing, but quite good. The fries were sexily good. Though a bit pricey, I would certainly (and will certainly) return here even if I have to stand in a damn line again. Yes, the burgers are smaller and more expensive than, say a diner burger - but burgers from 5 Guys and such are also about the same size. You get what you pay for as far as taste and all, so I really don't mind all that much. The only other burger place in Cross County (and the general area) that aren't an actual restaurant is BGR - but they have slipped to the point where I don't patronize them any longer. Shake Shack is a welcome addition. I hope they open more locations in the area. The staff were generally ok and the place was clean, despite all the people. Located in the middle of the mall (between Sears and Macy's), but on the rear, you could park and come in without ever venturing inside the mall. Though called "Shake" Shack - I didn't order any shakes this visit, but I will be returning here and will the next time. Recommended. read more

Shake Shack Cross County - Into my belly Shackburger, Smoke Shack, & Bacon CheddarShack! Yes - all 3 in the same sitting for me ;) - Burgers Near Me - Yonkers, New York

The burger and the cheese fries were actually good. Staff was friendly even thought they took a little bit to take the order to our table. read more

Shake Shack Cross County - Burgers Near Me - Yonkers, New York

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If you're familiar with the Shake Shack, you know that they specialize in Burgers and Shakes. These days, they're also specializing in top-notch service, as well as great food. The first thing that you notice upon entering the store, is how clean and sparse it is. Tables are properly distance, there are markings on the floor to indicate where people should be standing while waiting in line. It's all being done according to CDC guidelines, and they're doing a great job of it too. The food was hot and fresh, the staff friendly and efficient, and the milkshakes are to die for. Literally. That's how good they are. I really can't emphasize that enough, but I'm going to try. My one wish would be that they would come up with different size offerings for shakes. It's one size, and frankly, I really wish that it was a size larger. Otherwise, I have nothing to complain about. If there is a Shake Shack anywhere near you, please consider getting lunch or a meal from them. It's important that we support the places that are trying to stay open during these uncertain times, and your patronage makes a big difference. read more

It's Shake Shack... need I to say more? It's the same as the other locations they have... We came in and ordered: - double burger - chicken burger - fries - large half and half The place is buzzing with high school students. All was good and typical Shake Shack... only thing was it did take a bit longer to get our food... or maybe it was cause I really wanted my food? read more

The other night lines were outside the door at 9:30 pm in 95 degree heat. I waited for another day. So on a Thursday at 3:30 no line outside, order taken in two minutes, waited about 10 for food. Typical shake shack quality. Very well trained staff. Run like a well oiled machine. Servers pushed trays to the counter people taking your buzzers like they have done it for years. Only suggestion I have is if they have lines out the door, have order takers on the line. By the time you pay it would be ready. The pack of people waiting for an order at the end takes up space. That part could move faster. Glad you're finally here. read more

The manger Jonny is rude, so are most of the employees especially the lgbtq ones, no I don't hate gay people, but very rude, we weren't even greeted the food wasn't good, I never eat from there but that was one only thing open @ the time in cross county read more

For years i was that one person in the group who never had shake shack before. ( i know, weird right?) however shake shack did not cater to those who couldn't eat beef. So as much as i wanted to go and be apart of the "SS in crowd" there was pretty much nothing i could get on the menu. UNTIL they introduce the crispy chicken sandwich. Dude this sandwich is like sex in your mouth....graphic? I'm sorry but seriously it pretty damn delicious! And the buttermilk herb mayo.....like seriously shake shack? Why are you so perfect?? Who makes your menu for crying out loud?!?!?? Had to give them that extra star for the suburb customer service, and super clean establishment! Coolios to you Yonkers shake shack team! ( Strongly suggest avoiding this place on the weekend though, line is out the door! ) read more

Shake Shack Cross County - Burgers Near Me - Yonkers, New York

Pickup is disorganized. The food was cold although I picked it up on time and while the burger did not taste bad the size of the burger is way too small for the price charged. This was my first time back in close 2 years due to bad customer service during Covid and I will not be going back. read more

Where do I begin. My brother, who is visiting from out of state for Mother's Day, and I, ordered through your Shake Shack app. Our order totaled $40. I was told that my order would be ready for pickup by 2:36 PM. I arrived and was waiting for my order to say completed as this isn't my first time ordering thru the app. I waited until 2:50pm to ask someone if my order was ready. They informed me that my order was not ready. I patiently waited. My order was not ready until 3:28pm. I have picture proof. The wait alone was ridiculous enough. When I received my order, it was missing the sauces on the side: 2 Cheese sauces, and one Shack sauce. When I asked the counter attendant for the missing sauces, rather than asking what the issue was, she instead immediately answered back with "That will be $1.10 each." I had already paid for the cheese sauces and had not even left the building as we had decided to eat the food there. She was very unprofessional about the whole ordeal and I felt embarrassed in front of the line of people. She did begrudgingly give me the sauces. In addition, my brother made customizations to his burger that were not done. We ordered bacon, cherry peppers and a side of shack sauce on the side, as this was his first time to a Shake Shack, since he lives in Vermont. He only received the Cherry Peppers and they were placed haphazardly on the side of his burger as if they were an afterthought. He had to go back to the counter himself and have his burger remade. Again, the woman at the counter was very rude and instead of giving him the receipt back she tossed it in the garbage, and he had to have them reprint the receipt. I did not receive my shack sauce on the side but at this point my frustration made me say to hell with it. The staff seems to be very unprofessional at this location. The canisters for the ketchup were left empty and were only releasing ketchupy water. As I was standing there trying to get ketchup, water from the what appears to be the air unit above fell on me. All in all, this was an overall terrible experience at Shake Shack. This experience has really turned me off Shake Shack and my brother now refers to you as Shake Shit. P.S. Check your cameras around that time, you will see that your employees were in the back, throwing tomatoes at each other. read more

Shake Shack Cross County - Look at the time I had to wait for an order - Burgers Near Me - Yonkers, New York

Friend had tried these before and heard there was one close to us and wanted to try it. Great call! Huge parking lot so not an issue to find parking. Only problem today is the wind and rain were intense. Got pretty wet making our way inside. Small outdoor seating area that you walk through to enter the restaurant. Great area to sit on a nice day. As you walk inside you turn to the right and get in line to order. Huge menu boards display all the mouth watering options they have. Burgers (singles or doubles), Chicken Sandwiches, Shakes, Specialty Fries (see picture...mmmmm!) and some pretty good beer on tap. Nice they offer different sizes and pitchers when ordering your beer. Staff was very friendly when placing order. It is a glorified fast food joint, but they give you a pager for when your food is ready. Good size burger and the cheesy....bbq....fries...sooo good! I know I already said that, but it really needed to be stressed at least one more time. BBQ was really good and had a tangy sweet flavor. Really cool they have a small section of selections for your dog. Another really coo thing is that every table in the place is made from recycled bowling alley flooring. Busy location with plenty of seating. Never felt rushed and everything tasted really good. Would definitely return and try some different things. Need a shake next time! read more

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I was truly disappointed in Shake Shack at Cross County. I've heard so many great reviews over the years about Shake Shack but I've never got the chance to try it. Last night I was so excited I ordered a shake shack hamburger with lettuce tomatoes the works. First of all I like the way it looked. The hamburger bun looks sore and all the onions, lettuce and tomatoes were falling out of the hamburger bun. I looked inside expecting to see this juicy hamburger I was surprised to see the thin slice of beef. Where is the beef? As they say, never judge a book by its cover I've had other hamburgers that look thin but tasted great ( in-out burgers). This hamburger was blah & loaded with salt. They didn't even toast the buns. $10 down the drain. Burger King would have been a better choice 2/8/2020 thank you for reaching out to me Jake. I don't know how to send a private message on here. Thank you read more

I don't eat burgers but the two young ladies i was with wanted to go to Shake Shack just for quick fries and chicken which they now have. The chicken sandwich was not good at all and the bread was ice cold. What a disappointment!! read more

I had the shroom burger for the first time and WOW is all I have to say because it was delicious. I haVe not been eating meat for the past 3 months and I absolutely love shake shack and someone recommend I tried this burger and I am very impressed at the flavor and the surprise cheese inside. I paired mine with some cheese sauce and cherry peppers for a little heat and it was delightful. Can't wait to have it again. Thank you so much for this experience! read more

Shake Shack Cross County - Wow! So delicious - Burgers Near Me - Yonkers, New York

Yay! A Shake Shack only 10 minutes away from the house by car. And the best part? No lines! It's resulted in us indulging in Shake Shack a little more often. My favorite is still the Shack Stack burger! read more

Shake Shack Cross County - Burgers Near Me - Yonkers, New York

Love Shake Shack! Good thing I don't live closer to one. My favorites are the plain hamburger, fries and chocolate milkshakes - they're incredible and super yummy. I'm craving one just thinking about them. I'd definitely come back to SS! I highly recommend this location - the service was speedy too. read more

THE WORST. AVOID DELIVERY AT ALL COSTS. Food came in wet bag. All drinks spilled out the bottom. No way to make contact with the driver or the restaurant. Spent the night cleaning up drinks off the carpet instead of relaxing with family. read more

Disgusting, when i first entered the store I was hit by the unmistakable smell of raw sewage. The workers are miserable and have a nasty attitude. They should be so lucky to even be employed. The food was also equally disgusting, no wonder why restaurants are closing down left and right. People are finally becoming aware that you can make better tasting food at home, and a lot cheaper. One burger, a chicken sandwich and two drinks came up to 36 dollars. INSANE. Ps* If you're not offering a free gift card JAKE don't bother replying to this. And even then, it's not even worth it. It's a horrible establishment. The damage is done. read more

I've never had a shake shack burger! Crazy, I know! I just thought that people must be over hyping about the food! Honestly....I'm going to tell you a secret...It's the best Burger I've ever had!! The juicy, slightly charred ground meat was seasoned well and the melted cheese together with their mustard or whatever sauce that was...sooo yummy! I tried the cheese fries and all I can say is: This is fast food heaven read more

Shake Shack Cross County - Shack burger - Burgers Near Me - Yonkers, New York

Yummy shakes full of flavor and very thick. Burgers are also full of flavor and full of toppings. French fries are crinkle cut and served with a crisp. Overall downfall of the entire restaurant is the wait and the small size of the dining room. read more

So I put in my order at 8:01 PM and I waited 45 minutes to get my food I asked to speak to the manager the manager asked me what was the name on the order I gave her the name and all she did was went to the computer and check my name but she never came back. she just went to the back and Never came back at me. I wasn't asking for nothing extra it was either give me my food or give me my money back for having me waiting for 45 minutes. the food is great but the waiting is not good at all so you guys need to fix the timing a little bit with your customers. read more

Shake Shack in Westchester/Bronx. It's a dream come true. If you're familiar with Shake Shack then you're already used to their long lines and great mouth watering guilty pleasures. This is a brand new location only open for a few months as of this review. I have to be honest, I was nervous to visit this new location in fear that they would have a new staff that couldn't handle high volume. I was pleasantly surprised that the staff was fast and friendly with the same great quality I have come to expect from Shake Shack. read more

Shake Shack Cross County - Lunch is served - Burgers Near Me - Yonkers, New York

I've never been a fan of shake shack besides literally the shakes are decent. Unfortunately, I decided to give it one last try that I wish I hadn't. I ordered a shack burger and a strawberry shake and my family's orders totaling around $54!! Burgers burgers burgers ARE EXTREMELY SALTTYYY! I didn't even finish my burger because of how salty the patty was. The shake was decent but definitely not worth how much I paid for the standard size. I've finally made up my mind & decided to stay away from shake shack. Overrated, over priced and definitely not worth the hype. I will say they were fast with preparation which is probably where they gained the 2 stars. read more

Ordered these two meals at around 7:00 P.M and it was estimated to be done at 7:15. Got there and was met by a big line outside, so many people clustered but thinking i ordered ahead of time it would be fine... NOPE. Arrived at 7:30 was told the wait would be another 20-30 min so we got the food at around 8. The worst part about was that both meals were completely cold so we had to wait until we got home to heat it up. read more

Shake Shack Cross County - ShackBurger, lettuce, tomato, shack sauce - Burgers Near Me - Yonkers, New York

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Friendly staff, quick service, limited seat, large parking lot, delicious sauce, good fries, terrible burgers. read more

Shake Shack Cross County - Burgers Near Me - Yonkers, New York

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Just like any Shake Shack, the food is cooked very well. It taste the same as if I had Shake Shack In any other location. The shack stack was delicious and packed with cheese in the shroom burger. I also had their bacon cheese fries. It was so busy they forgot to top the cheese fries with bacon but one of the workers noticed and apologized for leaving the bacon out. Good customer service and very spacious environment. read more

Shake Shack Cross County - Burgers Near Me - Yonkers, New York

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So I am from California and obviously a hardcore fan of in n out but I went into shake shack with an open mind. There are three things I want to talk about: the food, the price, and the customer service. 1) The food is really good! I ordered a custard, cheese fries and a single shack burger and I was pleasantly surprised at the high quality of the food! The cheese fries were tasty because of the melted cheese that blended really well with the thick fries. The custard was special because of the rich chocolate flavor. The burger tasted great with the soft bun. 2) I was not however satisfied with my meal. I paid $16 for the food and I was surprised at how small the burger was. I would definitely say the food is on a higher class than most fast food chains, but would I dine here regularly. Probably not? 3) Regarding the customer service at this particular location, it was really good. I had a quick and nice conversation with the cashier and when we finished eating our food, one of the workers was quick to get the trash out of our way. Overall it was a good experience. The only thing i have a gripe with is the price, but the food is delicious! read more

The food is seasoned and cooked to perfection My favorite is the chicken burger with cheese And cheese fries The only thing is that the chicken burger tends to have a lot of oil because it's deep fried. The line is always long so i recommend ordering before you get here to avoid that. There's a big parking lot in the mall with plenty of space read more

i waited over an hour for my food. when it arrived cold i was already annoyed. but then i open my fries and guess what i saw? a bug crawling in my food. i will be reporting this to the health department. shake shack better make this right before i pursue legal action read more

Shake Shack Cross County - DISGUSTING!!! - Burgers Near Me - Yonkers, New York

Every shake shack is 5 stars. Best burgers out there. I always get the shack burger and fries with NO salt, and without fail, always delicious. Service here is actually pretty good. They are very nice. read more

I'm admittedly not the biggest fan of Shake Shack. The food is ok, it's nothing really special. It's kind of like a strange mid ground between fast food and casual dining. This location is fairly big, having a good amount of inside and outdoor seating. You order than receive a pager and wait. After your pager goes off, you go to the counter and continue to wait while the workers talk to each other and ignore you. The food itself is ok. I got a bacon cheeseburger which tasted good, but was really just fast food. The cheese fries were ok, the cheese sauce tasted like melted Velveeta. The shake was good. I got the coffee flavor. It's not the worst place, but it is certainly not the best. I really don't understand the fascination some people have with this restaurant. read more

I was very excited to see that shake shack was opening in the area. Sadly, my burger taste a little burned, literally got the end of the tomato (1slice), and half of a leaf lettuce. They definitely need to work a little harder in their training. read more

Shake Shack Cross County - Burgers Near Me - Yonkers, New York

Love when you just have a spunky last minute, momentum to run-- when you wanna cheat - price is great and it fulfills your cheating guilt with no regrets!! Lol Their organice ice tea with lemonade totally works out with anything you it here - it's called "fifty-fifty" --- Come Shake your crave with Shack... xoxo read more

Shake Shack Cross County - Organice ice lemonade tea! - Burgers Near Me - Yonkers, New York

What can I say that hasn't already been said about shake shack. By far my favorite fast food burger out there. The cheese fries are a gift on their own. A perfect Kringle fry, fried perfectly, crunchy on the outside and soft on the inside. The cheese sauce is second to none, clearly made from real milk/cheese. The shakes oh man, they are nice and thick made with real custard. I can't wait to visit this location again. read more

Shake Shack Cross County - Burgers Near Me - Yonkers, New York

Ordered take out via SS App - 1. They did not notify me that my order was ready for pick up. When I finally got my order, my food was cold, drinks 3/4 full of melted ice & shake was melted. 2. There was no order at the pick up door. I lined up 6 ft behind the person I saw waiting (COVID) & was waiting my turn patiently. Three other people walked up and stood in front of me to get their orders. I politely told them I was waiting before them and they said ok. When the worker came he took their names and then mine. Came back with their orders first, took someone else's order, went back in, retrieved that person's order, and came back to me to ask me my name again. Not my first bad experience with this location. I'll wait a year to go back there. Maybe they'll get better organized by then. read more

This is the worst location of all time. I want you to stop and really think about where you are and what goes on around here.... exactly. Get out of Yonkers and go somewhere real. Staff, patrons, and surrounding are not ideal. This means a terrible experience from inept cashiers, slow service, jacked up orders (EVERYTIME, guys? Not even a day to surprise us?), and too many run-ins with people you'd rather not be around in the first place. You will not have a pleasant experience here-- and you won't even have good food via your (in)correct order to make up for it. SKIP. read more

Clean environment and friendly staff, would recommend. I have come back to this Shake Shack a bunch for the good food

We are in town from Vermont for a wedding. We chanced upon this establishment and we're not only happy with our treats but especially thrilled that all products are either recyclable or compostable . Thank you for helping to save our planet!!! read more

Just left this shake shack. I asked for a simple order. ICE CREAM! The cashier was leaning on the register looking miserable. She charged me for two cones even though I asked for one. I was like whatever. I'll give it to the people I was with. Then I waited over 30 minutes... for ICE CREAM and people that came in after me were getting COOKED meals. I went to ask the other employee why I wasn't getting my order. "We were calling you but we didn't know where you were. we don't have vanilla ice cream" 1. no one called me. 2. i was standing right in front of her the whole time. I asked for my money back, because I was annoyed, and they seemed bothered by the fact that I didn't want to substitute it for chocolate... I got no apology. nothing. If you hate your job... at least pretend you don't and don't take it out on the customer. Customer service was horrible. never coming back. read more

Came on a Sunday afternoon..it was super crowded from the mall crowd, but we were still quickly served. Seating is first come first served basis so I looked and held seats while a friend waited for the food. I got the mushroom burger, friend got the single hamburger and we shared fries. The mushroom burger was delicious.. when you bite into it, juicy cheese oozes out..yum..it had just the perfect amount of condiments with the delicious potato bun. The fries were crispy and salty..which is surprising because sometimes the crinkle fries can get soggy. I'll definitely come back for the mushroom burger! read more

Let's be real. Their burgers/fries are small and overpriced. I guess you're paying for the to-go box that comes with your meal. BUT the burgers are extremely delicious and fresh! I usually order the SmokeShack; the one with the little cherry relishes, and bacon. The bacon tasted like it was fried just minutes ago (good thing), crispy, and tasty. The cherry relish things compliment the burger beautifully. Whatever bread they use for their sandwiches is delightful. But you can get similar quality at an Applebee's or a BBQ for that matter. As for the customer service? Needs improvement or at least some staff members need to be reminded they're in a place of business. My biggest pet peeve is going somewhere to spend money and experiencing bad service. When I arrived I was the only one on line, and two cashiers were in the front. I'm positive both saw me standing there, one blatantly ignored me and the other happily took my order. Okay fine, no biggy. Now it was time to wait for my meal. As I was sitting at one of the tables where I could see directly into the kitchen with the other staff were laughing, cracking jokes, engaging in horse play, and seemingly uninterested in anything they were supposed to be doing... like cooking my burger. I waited about 20-30 minutes until I was finally called (mind you I was the only one who ordered within that time frame). Long story short, everyone should be on their best behavior at a place of business. Shakeshack is overrated and over priced but one of the better burger joints. read more