Not good. For the amount of time we waited for our food to come out it would have been faster to go grocery shopping and cooked burgers at home. Service and food were not good. I'm only writing this review so that the next time I think to get food there I have a reminder that it's a bad idea. read more

As a regular who lives in the area I was disappointed today by my experience at Shake Shack in Darien. Unfortunately the staff was extremely rude. I stopped by for lunch and was relieved to see no line. I was in a hurry to get to an appointment. I patiently waited as the cashier trained a new employee as I ordered my food. My order was repeated again before I paid. After a 12 minute wait to receive my food order the order was incorrect. I paid for food I did not receive. The server insisted I only ordered one shake. I know I ordered 2 shakes as the cashier repeated twice. The server told me I had to get back in line and pay for the second shake (of course now there was a large line at the register) I just left without the food I paid for! I will not be going back to Shake Shack again! read more

Went for dinner last week and it was terrific. Tried to go two times today and couldn't park at all, could barely pull in the lot. Even if you want to take out, you'll need someone to drive and someone to sit in the lot or circle. Frustrating. Someone else got my business today. On 1/22 tried again and parked at a local business which was closed and walked over. Big wait, start to finish 25/30 mins, but food was hot and delicious. read more

The tastiest and most flavorful burgers compared to Five Guys, Wayback, Johnny Rockets and WiFi. No comparison as far as I'm concerned. PERIOD! read more

Shake Shack Darien - Ahhh yeah! Double cheeseburger with bacon and a shake - Burgers Near Me - Darien, Connecticut

Waited for like 30 minutes for a chicken sandwich and a shake......................................................................

Do not go here! This shake shack is disgusting! Our food was freezing cold but I didn't have the energy to go back. You are better off going to McDonald's . At least their fries are hot and the chicken sandwich is 100 times better . read more

04/12/2017 with my children at 12:20 It was raining but it was full. I think it because of spring recess. We enjoyed hamburgers and potatoes. Chicken 'shack was good, too. It is the first shop in Connecticut. read more

Love Shake Shack... but this place is filthy! Trash overflowing. Tables dirty and only very lightly occupied... so not a function of busy.

I wrote a mostly positive review last week and Jack S. from Business Customer Service said to message him and he would take care of my family by a meal at our local Shake Shack in Darien, CT. Jack S left no information on how to message him or get in touch with him. I called the Darien, CT Shake Shack and left 3 messages for the manager with my contact info and the statement from Jack S. Shake Shack is not interested in customer service or satisfaction. It's a pity because their double cheeseburgers are so delicious when hot. The only way I get my family's food hot is by microwave oven because of the delivery delay. read more

Omg! The burgers, & fries are delicious at this place. The burgers are thin and seasoned perfectly! The fries are super crispy and not greasy or salty. A must try for sure. Ate the food super quick, so no pics, sorry! read more

Clean, modern interior, good friendly service and tasty food - what's not to like? Cheese in 'Shroom Burger spills too easily, they need to switch to a thicker kind. No chicken tenders on the menu in a kid friendly place? Hmm. Minus a star :-( read more

Like it. Like any shack burger place I ask for my burgers well done and sauce on the side. This place just opened so it's packed during busy periods. good luck with parking! read more

30 minute wait for 2 burgers and one order of fries. One burger cold, rest was barely lukewarm. Chaotic order pick up with groups of people waiting by door. Pick up orders seem to be prioritized over dine-in. No sense of urgency among staff, except the gentleman at the door handing out orders who was doing his best and remained courteous despite lots of irritated people. Orders for dining in would be announced to inside the restaurant, but workers made no effort to see if they were for people sitting outdoors when nobody responded. We regularly checked on the status of the orders, trying to talk to people in the kitchen or handing out orders and nobody could give a ballpark. Finally, doors and windows seemed dirty and nobody was clearing tables. Never again. read more

Does this location not exist?. I've been calling. No one picks up! Ever! Where is the manager? If there's a problem with your order who the f do you talk to since no one picks up the phone? This shake shack is probably the worst location ever! read more

First, the cashier Jerry, was a doll. He's the reason I gave 4 stars. Honestly, I would give it a 3 at best sooo Jerry is the real MVP. The burgers were super greasy. Like, soggy bun greasy. My burger was a bit undercooked for my liking so I would suggest that you give instruction if you prefer a well done burger like I do. The crispy chicken sandwich was much better. The cheese fries are good. Very cheesy though if that's your thing. Didn't finish my burger which was a bummer because this place is def a bit pricey. I'm already anticipating the stomach ache. Pray for me. read more

I walked into the restaurant with my 11yr old daughter who has an anaphylaxis dairy allergy and took our time looking at the menu to decide what she can/cannot eat. No one else walked in behind us and there was no one on line at the time. That's when I overhear this gentleman and another female employee commenting on how long it's taking us to decide and how much people like us are "the worse". I definitely wont be returning here. read more

Shake Shack Darien - Burgers Near Me - Darien, Connecticut

See all

4:00 pm on a Saturday afternoon . Outside and inside dirty garbage blowing around outside with picnic table inside the floors also have garbage on the floors under booths. Condiments station empty of forks and also dirty More the enough staff no one giving direction just hanging out One staff member argued with customer when the customer got old cold fries that had been sitting out for quite awhile this staff member told customer to quit talking This Shake Shack use to be a first class place Maybe it's the weekend management or lack of it read more

Absolute disaster. Avoid at all costs. People waiting outside for hours, staff is clueless.

Got the new chicken nuggets, and they were disgusting! Burgers were dry and hard. Fries were cold, and not well done like requested 3 time's. The food quality is seriously declining. read more

lousy crew ... and or manager .. long wait ... disgusting bathrooms .. something seems to have gone south here over the last year

NO STARS!!! But Yelp makes you rate it so 1 star. Went there today, ordered 2 double shake burgers, 1 single cheddar bacon burger, 3 fries, shake dog and dog biscuits - total cost $49.00 No add-ons! NO drinks! Order was suppose to be 10 minutes took 16 minutes - order comes and no cheddar burger! Wait another 5 minutes for the cheddar burger and they gave me a double cheddar burger. Get home. Hungry - open the bag and what I got I couldn't eat! Posted the picture. Then the Shake dog was a plain hot dog. I didn't check this so my mistake. Will not go back!! Just a glorified and expensive McDonald's but McDonald's burgers are better. read more

Shake Shack Darien - Couldn't eat it! - Burgers Near Me - Darien, Connecticut

Good burgers and chicken sandwiches, but I am sitting here waiting for over 30 minutes for my food. That is unacceptable for a burger. This is a fast food restaurant - it's not rocket science. Not only are they incredibly slow, the place is practically empty and they have at least 12 people working in the kitchen. Terrible service. read more

Shake Shack Darien - Burgers Near Me - Darien, Connecticut

Over rated, over priced. Slow service. Resting on its reputation which is fading fast.

I LOVE Shake Shack burgers, they are mouth watering good. It's always a treat for me when I come here. I prefer this location over the Westport one, there is more parking, the staff is full of energy, very friendly/ helpful and the service is faster. The burgers are a little pricey but they are honestly worth it. My current favorite burger is the BBQ Shckmeister, it's unbelievable delicious and I was in burger HEAVEN the first time I had one. read more

Shake shack as always does a nice job. The staff is really great, very pleasant. Clean, modern and bright. Can't go wrong with anything you try. Nice addition to the town. read more

We all love Shake Shack but I especially love the Shake Shack in Darien because of Jerry. I was having the worst day (hence needing my burger fix) and he greeted me with the biggest smile. Before I knew it, he had me laughing and smiling and totally turned my day around. Seriously Jerry is the man, thank you Jerry!! read more

Beautiful new building with very nice employees and I am aware one of the most successful restauranteurs in the industry started this business. Bacon burger was delicious and should be for the price. French fries with cheese and a dollop of chili were underwhelming and tasted like cardboard. French fries in a place like this should be superlative. Probably not returning. read more

Average burger in a pretentious setting with prices to fit the setting. As trump would say, Sad! $20 for a burger, chicken burger and fries and I'm still hungry and not impressed. No thanks. Wendy's is equivelant. Got the fries with cheese and bacon...no flavor in the cheese and fries are crinkle fries I used to have as a child frozen and made in the oven. read more

Was humbly invited to their family and friends event prior to opening, and was quite impressed with what I was presented with. The staff - for being brand new to the area, certainly was on top of their game. And the food - whatever magic they put in those crinkle cut cheese fries is incredible. Somehow they stay crispy the entire time. Would love that magic for my own cookbook! Looking forward to the business this brings in to the surrounding area, as Darien is lacking such establishments. Quick bite for respectable cost? Count me in every time. Not sure why they call this Shake Shack, as it should be Shake Mansion - it's incredible! read more

Not only are they really so much later than the time the app said it would be ready the person at the door is so rude. I'm really disappointed read more

shake shack - a restaurant that I so looked forward to in Darien. Yes I admitted it's better than McDonalds burgers. (Price is much more than McDonald's so taste gotta be better than McDonald's). But one should not go there when food is needed right away, as you will expect a long wait. It will take at least 30 mins for your order to be ready. Im not talking about an order for 30 burgers, 30 milk shakes and 30 fries. Yes - I ordered two basic burger and one fries - It took 30 mins to have them call my names. As for the app they recently created, don't expect if this will expedite the process. I ordered 2 burgers and one soda at 12 pm and selected 1pm be my picked up time. When I got there at 1:10pm, my order wasn't ready. Talked to one of the guys, he asked if I have received the txt if not that means the order was not ready. I said I selected 1pm be my pickup time. He said 1 pm only means I walked in at 1pm just like everyone else. I gave him a sarcastic smile .... then he was like , ok you don't care. CORRECT - I don't care, especially hearing that lame excuse. Poorly run restaurant. I asked for a refund and the manager hurried to put together the order for me. One thing I don't understand is - there were two trays of burgers prepared in the kitchen. Even though customers can customize their own burgers.... I don't understand why there was still a long wait. Seems many people were working in the kitchen but I doubt they were moving the way they should be. As long as you are not hungry or go during off peak hours, you should be fine. The parking lot is quite small. You might have to park at the library across the street and take a walk. read more

If you want to wait a half hour for a greasy overcooked burger served in a way that you didn't actually order, with kids everywhere and food on the floor, here's your place. Gross. read more

This was my favorite burger place! My wife and I go once a week. Then on Weds night we ordered our favorites. I'm eating loving life then there is a sickening crunch and I immediately cry out in pain. There was a bone fragment in my burger and it broke my tooth!! It hurts so bad and now a $9 burger is going to cost me $100s at the dentist. I'm so upset with this whole thing :( read more

A single burger, a double burger, 1 order of fries, and two drinks was $30.00 dollars. WAYYY to expensive for fast food and for burger patties that are paper thin. I chose not to get a double patty because I thought single would be enough. Wrong It sucks when while you're eating your food you wish you had gone somewhere else or didn't waste your money. I got a single burger that was like 9 dollars with Dunkin' Donuts sized bacon and nearly minced peppers. The shake shack in grand central serves patties that are thicker than this and actually seasoned so I didn't mind spending ridiculous cost at that location. It's was good to cross this off my list but will never go back. read more

The best! Welcome to the area. Perfect burgers, crisp fries, make your own shakes (black & white + strawberry - Neopolitan!), this place can't get any better. read more

We tried Shake Shack when they first opened in LA years ago and it was a depressing experience -- a $60 bill for 3 people and lousy food and service. But I saw the new Chicken Bites on the menu, and while visiting CT, stopped in Darien to try them out. Mistake. Again, lousy service. Again, really bad burger. The new Bites had a single taste: salt. And we got to pay outrageous prices for all of this. This chain is truly an example of marketing winning out over substance. read more

Last year, for every other take-out order, one or more burgers had no shake sauce, which makes them very dry and the sauce is rather tasty when you get it. One time burger was missing bacon. This year, twice in a row, no shake sauce on most of the burgers or on the side where requested. Last time, on-line order said ready at 4:50, arrived 4:55 but had to wait until 5:10 for order. Not sure if we will return. read more

TINY BURGERS, almost like sliders. I am always hungry after eating here.

The only thing preventing this from five stars is that it's fast food. In the category of fast food, shake shack is the pinnacle; In the category of shake shakes nationally, this one easily takes the prize. The staff brought a dog bowl out for our pup and offered to take my order outside so I wouldn't have to tie her up. Truly, everyone was disarmingly friendly. Loved the yard games too. read more

Always great service, and great food! ... can't lie about that. But goodness, homezzz ... the prices are heavy!! Lol, be ready to spend that GRABB($$) up in this spot!! $17. Bucks for a burger, fries and shake!! Lol, your family better have that GRABB, if you planning on bringing the entire family!! Maybe around $80. for a family of 4 Again-- Great food. Place is very clean and modernizing. With all realness, I don't mind paying more for high quality. Well worth it; quarterly (maybe 4 time a year!! :) read more