Shake Shack is still a favorite of my daughter so when she gets a day off work we sometimes have burgers. If we are shopping in the area we sit down to eat and I get dessert too. Today we were with friends that live nearby. I enjoyed this burger but I enjoyed the scoop of chocolate custard more! Naturally I don't get tomato on my burger because of my allergies. You have to request lettuce and onions if you want them. My daughter has tomato and lettuce and naturally we love Cheese Burgers. If I'm lucky she will share a couple of her fries with me. I'm recommending this location on 125th Street if you want a quick burger option. There's usually seating available and it's clean, or I clean off the table while we are waiting for our food. read more

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I ordered through DoorDash, and never received my order, I placed my order online around 6:15, 8:30pm and I still haven't received it, I tried contacting DoorDash and they showed me a delivery that was made in another building. They offered me $8.00 in Compensation, for a $30 order! I'm a Senior Citizen and I'm not able to spend that kind of money again! I'm very disappointed and I'm hungry . I will not do this again!!! read more

Came across a promotion that encouraged me to try out the Shackburger, so hit up my neighborhood Shake Shack. Noted that the app had an option to choose "Well Done" but I'm at best a "Medium Well" type of guy. Ordered to pick up with a side of fries at 4 PM. Arrived early and told my order was not yet up. It did appear as requested at 4 sharp. The result: The fries were disappointing at room temperature and definitely not worth $4.49. The Shackburger's not huge, smashed patty was tepid, overcooked, dry, and lost in whatever else was part of it. Wondering if by choosing "Well Done" does the patty come in an urn. Does Shake Shack think at all the other Shackburger components, like a potato bun and their ShackSauce, offset enough their disappointing, mishandled, nominal patty and justify the $7.49 price? My reco after giving Shake Shack a chance at different locations recently - this chain lost their burger mojo, avoid their burgers and side dishes. (Noted the app didn't have any loyalty deals and I can understand why.) It's probably Shake Shack's shakes people should stick to. At least in Harlem, there are other neighborhood spots with better value and less dead burgers. For example, Mo's Burgers truck on Malcolm X (Lenox) (between 117th and 118th), where the patties are handled with respect. Shake Shack's burgers - Underwhelming, overcooked, overpriced, and overhyped! read more

Shake Shack Harlem - Harlem Shake Shack's underwhelming Shackburger with tepid, overcooked, dry smashed patty lost in everything else - Fast Food Near Me - New York, New York

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Shake Shack, being a national chain is well-known for it's awesome burgers. This branch in Harlem is no exception -- excellent food quality, very clean facilities, great (and very organized) service. There is a young lady there on the floor who helps to expedite the notification and distribution of orders once it's ready. Will definitely return to this branch in Harlem. read more

The food is still good, but the customer service here has really gone downhill. I walked in, and the person behind the cashier did not look up or even acknowledge that I was there for several minutes. When he finally speaks, there is no hello, just "are you paying cash, you can order at the kiosk. " I went to the kiosk since it appeared that he could not be bothered to take the order. I asked him if he knew what was in the black truffle sauce, and the response was, "Not really." Shouldn't the employees know what is in a product that is being advertised and promoted? A simple greeting goes a long way and is the basics of good customer service. Management should focus on improving basic customer service training and avoid assigning employees who struggle with social interaction in customer facing positions. read more

Shake Shack Harlem - Order here for good customer service - Fast Food Near Me - New York, New York

there was an advertisement for spend $15 dollars get free order of fries. when spent the $15 I stated to the manager where is the fries because I put in the promo. he stated I must purchase the fries first then they minus the price of the fries. all this was stated after my order was ready and I'm ready to leave and the manager refused to give me the order of fries. I'm extreme upset and will never purchase anything from the establishment again and I will also let everyone I personally know to not go there. read more

I went here a year ago, I've been dreaming about it ever since. The burgers were so so so good, I loved it so much. The fry sauce was to DIE FOR. And the milk shakes!!!!! So good!!!!!!! I miss is so so much I am gonna go back to NY just for shake shack. read more

No complaints here! This restaurant is kept very tidy and orders are quick, accurate, and tasty. A group of 7 of us placed orders ahead on the app and the food was ready within 10 minutes! The burgers are incredible as always. So juicy and flavorful. Make sure you get a side of that Shack sauce. The shroom burger is so good. It's the best fried mushroom you will have, and the inside is stuffed with melty cheese. The fries are easily some of the best. The fries are double fried which gives a really coarse and crunchy exterior while being incredibly soft on the inside. I personally use that side of extra Shack sauce with the fries! read more

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I walked to shake shack on 125th street in Harlem 5th Avenue all I have to say is Yummy and Great service read more

Shake Shack Harlem - Cheese Berger fries and milk shake - Fast Food Near Me - New York, New York

Great service. Easy to us app! Order was ready before the call time. Rico was at the door using his great personality to deliver great customer service. It's cold, covid precautions are a necessary drag, so it helps to have a CS oriented person at the door. Trying their Korean fries for the first time. Will update on what I think read more

Shake Shack Harlem - Fast Food Near Me - New York, New York

Stood in line. Only after you spend 10 minutes to get to cashier are you informed credit card users must use kiosks. Ordered at 1:30. Got food 21 minutes later. 21 minutes! Food good as always. That's 5 stars. My 1 star is for atmosphere and service. Lots of yelling from kitchen. Lots. How is this acceptable in any way? The only positive in this experience is the young lady fielding the orders, distributing mobile orders, distributing food service pick up orders and distributing orders to customers. Calm. Courteous. Respectful. Intelligent. Shake shack should take notice. She's management material. read more

Shake Shack Harlem - Fast Food Near Me - New York, New York

The staff usually bring the order to your table but they had dine in orders being picked up as if they were take out. ordered added items onto burger and had to make it myself. Absolutely insane. It was clean atleast. also make sure to get a receipt because without it you can't use the restroom. read more

I've had Shake Shack before in St. Louis, but staying in NYC during the COVID pandemic had me feeling both famished and missing Anthony Bourdainz. Bourdain loved Shake Shack. I ordered a double shack burger with cheese, bacon, and onion. I also had the crinkle fries. The burger was juicy and so tasty. The fries were hot, fresh, and crisp. This place has the expected selection of burgers (including a veggie burger), fries, shakes, chicken sandwiches, and hotdogs. It's not gourmet, but it's pretty cheap and it's good food. And it makes me feel a little like Bourdain is there with me. read more

Shake Shack Harlem - Shake ShackBurger - Fast Food Near Me - New York, New York

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MUCH BETTER! placed a order today on the site for pickup. it was ready by the time I arrived, and accurate. food was decent. read more

Shake Shack Harlem - double cheeseburger with bacon & avocado. 8/25/23 - Fast Food Near Me - New York, New York

Great and ready to service you with great burgers and delicious fries. You will glad you chose this place

Great place to satisfy a greasy cheeseburger and fries craving. Unfortunately, there was a mix up with my order, and I received someone else's order. I called Shake Shack and the woman who answered the phone was pretty nice and helpful. However, it was very hard to understand her because the restaurant's phone was cracking/breaking up during the phone call. I'm not sure if the mixup was a Shake Shack thing or a Grubhub thing. The person on the phone told me to call Grubhub and have Grubhub request another driver to pick up my order. Unfortunately, that was not the correct information. However, we managed to figure it out, and I received my correct order in about 20 minutes. Overall, my meal was pretty good. Next time, I think that I'll skip the bacon cheese fries because they do not travel well. By the time my delivery arrived, the cheese was pretty hard. read more

Delivery. Perfect! Had a shroom burger and cheese fries. Perfection. My only complaint is y'all are real cheap with the cheese sauce. Stop doing that. I need my cheese cup filled to the top please. I would really appreciate it. Other than that, food tasted amazing. My veggies tasted fresh, thank you. read more

Shake Shack Harlem - Take out!! - Fast Food Near Me - New York, New York

I was not at all impressed with the sandwich I got here. I may have played myself by ordering the chicken sandwich but with all the talk about chicken sandwiches from Popeyes and Chick-fil-A...I was like why not?! If you're thinking about it, just don't. Overall, this place is pretty expensive, and you don't get enough bang for your buck. I spent about $14 for a sandwich, fries, and a small drink. This didn't even fill me up! Also, you have to buy each thing separately from the sandwich to the fries to the drunk. Ugh! Chicken Sandwich- 2/5 Fries- 3/5 The chicken looked so crispy and delectable, but it definitely lacked seasoning. It was served on a buttery bun with shredded lettuce, pickles, and mayo. Also, the filet didn't take up all of the bun, so I don't think I got my money's worth. I even tried to dip it in honey mustard and that barely helped with flavor! With that being said, it was all around disappointing. The fries were actually pretty good. They were the best thing about my meal to be honest. I would not recommend shake shack. The price is high for not a lot of food. Also, the taste was less than average! I may go back to try a burger to see if that pans out better. read more

Shake Shack Harlem - Fast Food Near Me - New York, New York

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Best burger best selection. Amazing amazing food that I highly recommend you go to asap if you haven't already!

Me and my friend work up the block and come here about once a week. im not sure why there is never anyone at the register and we had to wait for and wave someone over to us...he walked up with an annoyed look.. I ordered my usual order cheese fries and a shack burger and paid...my friend started his order and in the middle the person who identified themselves as the general manager asked my friend what was in their bag....a weird question from a cashier...my friend said it was a sandwich and the person told them that we can not dine there...my friend told them we work up the block and come in at least once a week and they were ordering food!!!!! this person told us that he can not sit down and dine because he came in with a bag with food in it...I asked the person if they were sure and that told them that we are regulars...he said it was out of his hands...HE WAS SUPPOSEDLY THE MANAGER....I dont get how its out of his hands...he stated we can not sit and dine since we came in with a sandwich...I DONT GET HOW HE AS A MANAGER THOUGHT IT WAS A GOOD DECISION TO TURN DOWN LIKE 35 DOLLARS WORTH OF BUSINESS...especially when the place was essentially empty its not like people were waiting for tables...I THINK HE WAS ANNOYED THAT HE HAD TO RING US UP AND REACTED BY TELLING US THAT WE COULD NOT STAY AND EAT....if anyone wants to contact me or wants a copy of my receipt or REFUND receipt let me know...I JUST DONT UNDERTAND HOW HE IS A MANAGER AND STARTS QUESTIONING US and tells us we cant sit down before we actually break any rules...it was weird and I dont think I want to come here ever again...POLLO CAMPERO IS UP THE BLOCK...harlem shake is around the corner...I dont get how someone would make this person a manager and they send money out the door after it was already paid for....HE SHOULDN'T BE IN CUSTOMER SERVICE....he turned regulars away and we prob won't ever come back...GREAT MANAGER!!!! my refund transaction # is 20250226131926 read more

This is the most pleasant experience I've ever had at Shake Shack! They also get bonus points for the covid measures. All patrons have their temperature checked upon entry and they limit the number of guests. Customer service was great and received my food in record Shake Shack time ! read more

Careless! Receipt states gluten free bun, (regular bun), no cheese (lots of cheese), no tomato (visible tomato), double stack, (single stack.) Clearly not my order. read more

Shake Shack Harlem - Fast Food Near Me - New York, New York

This shake shack wasn't bad. They welcomed me, were attentive, the food was freshly made, and brought out still piping hot. They did a great job! read more

Super happy a shake shack has opened relatively close to me. Keeping in line with most other locations, the service (and lines) were on par. This location does seem to have a larger dining room, which is great as there is usually always somewhere to sit. They dining room staff are constantly cleaning tables and making additional room. I ordered a shack burger and fries, my typical go to. This location was offering new chicken nuggets and I couldn't fight off my curiosity, so I caved in and ordered a 6 piece. The burger was delicious, per usual, but I was really blown away by the nuggets. They were juicy, white, breast meat seasoned to perfection. I believe there were only two sauces offered, BBQ and Honey Mustard (is like to see that expanded). All in all, I'm happy I ordered them. Pro tip: stay away from the lemonades. Not worth it. read more

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Shake Shack is truly in Harlem! Yeah there is an outpost on 116th and Broadway but that's not really Harlem. Can't really get more Harlem than 1 West 125th St. If you've been to one Shake Shack you've kind have gone to them all. It looks like most other shacks with dark wood color and industrial accents. Its in the old Applebees space so it's pretty roomy. Service on day one was pretty quick. Lots of extra hand on deck to deal with issues. While they are known for burgers, fries and shakes (aka concretes), they also make a good chicken sandwich (which I got). Their prices are a little more competitive than Harlem Shake - battle for burger supremacy on 125th is on! All in all, had a great experience and meal today. Looking forward to increased options for burgers on 125th street. read more

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Some of the friendliest service I've had in NYC!! I usually could care less about service, as I find it to be a lost cause in the city but these guys were really exceptional and exactly what I needed after a long grueling day at work. They even came over to ask how everything was! I got the shack stack burger, which was heavy but delicious. Just be careful of the hot cheese bursting out of the fried portobello mushroom! Best Shake Shack location I've visited thus far! The guys who work here should get a raise for the quality of service! read more

Shake Shack Harlem - Dat cheese doe... - Fast Food Near Me - New York, New York

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This is my first time having the vegetarian Shroom Shake Shack Burger and I loved it!!! I'm not a fan of mushrooms BUT trust me you won't even realize it's a mushroom. The burger is made with melty munster cheese INSIDE w/ the mushroom, which is phenomenal. That's the only reason why this joint is a winner in my eyes, otherwise there is limited items for vegetarians. I found the fries too salty, and didn't really explore the desserts. I do think the size could be a little bigger for the price - especially for us plant eaters. Aside from that this place has very friendly service and clean kitchen/eating space. read more

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My boyfriend told me a new Shake Shack opened around East Harlem, so we decided to try it out! We noticed even though it just opened a few days ago, it was packed! Thankfully people were eating quickly, so tables were opening up left and right. We went up and I ordered a regular burger, while my boyfriend ordered his Shack Burger. With over 50 people in the restaurant, it was loud, so the waitress had us repeat our order several times in order to get it correct. She gave us a remote that would buzz when our order is ready, so we could pick it up in a separate area. We sat down, and within 15 minutes, our order was ready! I looked at our two burgers and it looked like 2 Shack Burgers, which are basically cheeseburgers. I didn't mind having the extra cheese, although this wasn't what I ordered. The burger was crisp especially around the edges. However, the middle was tender. I loved the tanginess of the Shake Shack sauce as well! I'm glad there were some vegetables to neutralize the savoriness of the burger and cheese. Shake Shack has never disappointed me, and I'm glad one opened up in Harlem! I would recommend this place to other people! Just make sure the staff members get your order right. read more

Shake Shack Harlem - Fast Food Near Me - New York, New York

What an unbelievably wonderful and friendly staff among the best service i have ever been given, visited a friend up in harlem and was treated wonderfully read more

Fast, delicious and oddly uncrowded. Clean surroundings, pleasant staff. Restroom was code locked and fairly clean. Definitely worth the trip. read more

I found an acrylic nail tip in my burger box. I was under the impression employees were not supposed to have long nails when handling food. Please inspect all food when ordering, I can only hope I did not eat the other piece of the nail. read more

Shake Shack Harlem - Finger nail in burger box. - Fast Food Near Me - New York, New York

I've never been here in person but every single delivery i've gotten has been wrong. they got my order wrong 2 times in one night

This is the worst Shake Shack to order from. We've now had three epic failures ordering here using Postmates. Not once, not a single time, has Shake Shack put the right items in the order. Always missing things, which you can reorder and pay another exorbitant delivery fee! My advice - go with Five Guys on 110th. They take the time to get the orders right. Postmates - avoid it. The worst and the most expensive way to order food. Shake Shack for a family of 4 - $93... read more

I'll keep it short and sweet: this Shake Shack takes the cake for the best service! I wish every store had the same energy as the amazing staff here. read more

Shake Shack Harlem - Fast Food Near Me - New York, New York

The staff here are amazing and go out of their way to be helpful. They're friendly and upbeat even at the end of a long day battling mask-holes in Manhattan. The food is great, value is good and the restaurant is always clean, even when it's super busy. read more

Although I love my 86th street location, I have to say that this location hands down was the best I've been to so far. They had seats available and it wasn't crazy packed like most locations, which I hate because I'm usually always by myself when I'm visiting Shack Shack, and it makes it hard for one to find a table. That was not the case here. This location they have a more open floor concept so everything seemed to flow better. It was clean, and they made sure someone was around to keep it that way. My food was fast, hot, and delicious. My lil chicken bites had a lil spice to them and were so crunchy, I just loved it. I enjoyed the lil reusable wine cup, that I thought made a cute lil suvineer of some sort for self. The service was excellent. All the staff I had some kind of interaction with, seemed to do so with all smiles on their faces. What can I say, this was a really nice dining experience here at Shake Shack. I was so happy to see one in Harlem, but not surprised. So many things are happening and changing in the N.Y.C., some for the better, some not so. I would love it if they found a location somewhere in the Bronx too, besides Cross County Mall, like maybe Bay Plaza, Riverdale, hey even Fordham Road would do. Since this location would be the closest to me by public transportation, I think I would come to this location more often. I hope they keep up the smiles, stay clean, and cont. to be hospitable, and they will definitely see more of me. read more

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I am writing this review because I came here and was delighted by the excellent service I mean the customer service was off the chain. Never have I ever gone to a shake shack and a employee comes over while I am enjoying my meal and ask if everything was okay and if I needed anything. Say what I mean I also wouldn't expect that and it happened and caught me by surprise. It was nice. My chicken sandwich was great. I will also note that I've been to several shake shacks and I always feel at the one in Brooklyn on jay street always gives me a chicken strip in my sandwich lol. I definitely got the right piece of chicken at the 125th location:-) read more

Clean! Restaurant vibes with a good amount of seating space with tv's. Staff wasn't rude at all. Someone came to ask me if my food was alright. My food was as expected, TASTY! My name was spelled right on the receipt. That almost never happens to me. Well it's the small things in life that make me happy. read more

No complaints. I am glad that this location is close to my job. Luckily it is not nearly as busy as the location closer to my house. I never have a problem finding seating and there is security there to ensure that there aren't any loiterers. read more

Nice clean place in Harlem on 125th close to all the shopping mall. Fast service and the waiter even came to take our plates from the table. Nothing to complain about the food since it's very typical shakeshack joint, it offers good burger for quick fix at a decent price. read more