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    Shake Shack Harlem

    3.7 (93 reviews)
    Closed 10:00 am - 12:00 AM (Next day)
    Updated a few days ago

    Order Shake Shack Harlem Takeout or Delivery

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    Business Info

    SHAKE SHACK HARLEM ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups

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    Recommended Reviews - Shake Shack Harlem

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    Order here for good customer service
    Elianny S.

    The food is still good, but the customer service here has really gone downhill. I walked in, and the person behind the cashier did not look up or even acknowledge that I was there for several minutes. When he finally speaks, there is no hello, just "are you paying cash, you can order at the kiosk. " I went to the kiosk since it appeared that he could not be bothered to take the order. I asked him if he knew what was in the black truffle sauce, and the response was, "Not really." Shouldn't the employees know what is in a product that is being advertised and promoted? A simple greeting goes a long way and is the basics of good customer service. Management should focus on improving basic customer service training and avoid assigning employees who struggle with social interaction in customer facing positions.

    Nikhil R.

    No complaints here! This restaurant is kept very tidy and orders are quick, accurate, and tasty. A group of 7 of us placed orders ahead on the app and the food was ready within 10 minutes! The burgers are incredible as always. So juicy and flavorful. Make sure you get a side of that Shack sauce. The shroom burger is so good. It's the best fried mushroom you will have, and the inside is stuffed with melty cheese. The fries are easily some of the best. The fries are double fried which gives a really coarse and crunchy exterior while being incredibly soft on the inside. I personally use that side of extra Shack sauce with the fries!

    Cheese Berger fries and milk shake
    Manny R.

    I walked to shake shack on 125th street in Harlem 5th Avenue all I have to say is Yummy and Great service

    Patrice M.

    Great service. Easy to us app! Order was ready before the call time. Rico was at the door using his great personality to deliver great customer service. It's cold, covid precautions are a necessary drag, so it helps to have a CS oriented person at the door. Trying their Korean fries for the first time. Will update on what I think

    Stood in line. Only after you spend 10 minutes to get to cashier are you informed credit card users must use kiosks. Ordered at 1:30. Got food 21 minutes later. 21 minutes! Food good as always. That's 5 stars. My 1 star is for atmosphere and service. Lots of yelling from kitchen. Lots. How is this acceptable in any way? The only positive in this experience is the young lady fielding the orders, distributing mobile orders, distributing food service pick up orders and distributing orders to customers. Calm. Courteous. Respectful. Intelligent. Shake shack should take notice. She's management material.

    Shake ShackBurger
    Hunter S.

    I've had Shake Shack before in St. Louis, but staying in NYC during the COVID pandemic had me feeling both famished and missing Anthony Bourdainz. Bourdain loved Shake Shack. I ordered a double shack burger with cheese, bacon, and onion. I also had the crinkle fries. The burger was juicy and so tasty. The fries were hot, fresh, and crisp. This place has the expected selection of burgers (including a veggie burger), fries, shakes, chicken sandwiches, and hotdogs. It's not gourmet, but it's pretty cheap and it's good food. And it makes me feel a little like Bourdain is there with me.

    double cheeseburger with bacon & avocado.
  8/25/23
    A W.

    MUCH BETTER! placed a order today on the site for pickup. it was ready by the time I arrived, and accurate. food was decent.

    Take out!!
    Shianti B.

    Delivery. Perfect! Had a shroom burger and cheese fries. Perfection. My only complaint is y'all are real cheap with the cheese sauce. Stop doing that. I need my cheese cup filled to the top please. I would really appreciate it. Other than that, food tasted amazing. My veggies tasted fresh, thank you.

    Jessica H.

    I was not at all impressed with the sandwich I got here. I may have played myself by ordering the chicken sandwich but with all the talk about chicken sandwiches from Popeyes and Chick-fil-A...I was like why not?! If you're thinking about it, just don't. Overall, this place is pretty expensive, and you don't get enough bang for your buck. I spent about $14 for a sandwich, fries, and a small drink. This didn't even fill me up! Also, you have to buy each thing separately from the sandwich to the fries to the drunk. Ugh! Chicken Sandwich- 2/5 Fries- 3/5 The chicken looked so crispy and delectable, but it definitely lacked seasoning. It was served on a buttery bun with shredded lettuce, pickles, and mayo. Also, the filet didn't take up all of the bun, so I don't think I got my money's worth. I even tried to dip it in honey mustard and that barely helped with flavor! With that being said, it was all around disappointing. The fries were actually pretty good. They were the best thing about my meal to be honest. I would not recommend shake shack. The price is high for not a lot of food. Also, the taste was less than average! I may go back to try a burger to see if that pans out better.

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    6 years ago

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    Jake S.

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    7 years ago

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    7 years ago

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    7 years ago

    Delivery lacks one shack; shake is solid; chicken is dry and sour; cannot be worse.

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    8 years ago

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    7 years ago

    I went to this location 10/18!!! Love this young staff! Pleasant, courteous and considerate!!!!

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    7 years ago

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    7 years ago

    Dawn and Lashawn Are great mangers,Great Customer service skills ,The Food Was amazing

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    7 years ago

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    7 years ago

    Usual Shake Shack fare (which I love), but a cut above the other branches in terms of service and cleanliness!

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    Page 3 of 3

    Ask the Community - Shake Shack Harlem

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    Raising Cane's Chicken Fingers

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    This location is the closest to the Harlem Metro North Station -- about three blocks west. It was…read morevery well-run by the ultra talented Assistant Manager Joe who was hustling around cleaning tables, prepping orders, and even refilling empty ketchup dispensers. The food was classic Cane's -- I brought my friend from Harlem who had never been here before and he thought this was a FRIED CHICKEN place! Ha! No such misery here! The tenders were large and in charge. Sauce was on point. My buddy had never experienced Texas Toast and loved it! I enjoyed the meal as did my friend who stated he will make this his new home base!

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    Hahahahahahahahahahahahahahahaha…read more Oh wait. You mean, you weren't joking? Okay. Let's recap. I got a sponsored ad for Holy Burger. One of our burger go-to's recently closed, and I was willing to give it a shot. Though they seem to have a few outposts, I'm always one to support a mom-and-pop as opposed to larger names. This was my first time ordering. It will be my only time. This review is based on delivery. For over $60 (before tip), I was expecting something... else I guess. Mediocre burger? Check Slightly better than okay fries? Check Small Chopped chicken with cheese? Check Combo with like five or six fries? Check A shot glass of "cola" that comes with the combo? Check. Nothing memorable, and I'm still hungry. Also I ordered a double smash burger, not only have I had better, their "onion smash" had like one sliver of onions on it. Guess I was expecting an Oklahoma style onion burger, so massively disappointing. Save your money and go anywhere else. I seriously have no idea how this place has 4 stars and above all, is still in business. Nothing like pricing out the neighborhood and any decent places for the residents,

    Walking home from my occasional Columbus Ave errands I saw Holy Cow and wondered what it was…read morebecause as far as I could tell, they were a newcomer on that block. Immediately did an online search as I rounded the corner onto CPW and yes, holy cow! Burgers, chicken, hot dogs, fries! And the kicker is it's all Halal. We ordered all of those things. They did get one thing wrong: we ordered wings but they sent tenders (or boneless wings...which taste the same to me). We did order the wings a couple weeks later on our second try. They're very spicy. Burgers were fine, fries were fantastic (crispy, well seasoned). Fine choice when you're hankering for standard American grill foods and some delicious fries. Prices are good but delivery and other fees are outrageous. Our recent order of two burgers, wings, one small fries came to $69 after taxes, fees, and tip.

    Photos
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    BEST GLUTEN-FREE HOLY CHICKEN - 100% HALAL & PURE BY HOLY COW BURGERS
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    Chicken Insider

    Chicken Insider

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    I was craving Korean fried chicken and finally decided to give Chicken Insider a visit. I came for…read morea late-ish lunch on a Friday afternoon. The shop, which is small with limited seating, was empty, save for one other patron. I ordered at the kiosk and waited for about 10 minutes for my dish to arrive. Throughout my time dining, there was a consistent flow of deliverymen coming in and out to pick up meals. It was clear that although this place was empty, it was a popular spot for delivery. I ordered their lunch special, which I found to be a great bargain. The meal was only $11.99, which came with five pieces of bone-in wings, rice, and salad. I ate my lunch heartily. For my main dish, I ordered the soy garlic fried chicken. While it was delicious, I found the sauce to lean more on the sweet side, with less of the soy and garlic coming through. It reminded me of a sweet-and-sour sauce and didn't taste the way a sauce like this normally does. Still, I enjoyed my meal for the crispness of the chicken skin, the juiciness of the meat, the softness of the rice, and the overall value. I will certainly come here again.

    First of all, let me start with the smell -- because that's what's going to get you…read more This spot is fairly new in the neighborhood, literally right across the street from me, and ever since they opened I've been saying the same thing: the smell of that chicken will pull you in every single time. That Korean fried chicken seasoning hits the air and just wraps around you. It's warm, it's crispy, it's savory, and it makes you stop mid-walk like, "Yeah... I need that." So when my mom came to visit, I said, you know what? Let's finally try the place across the street. And I'm so glad we did because it did not disappoint. We went for a 10-piece wing and split the flavors -- honey tangy barbecue and Korean sweet chili. When I tell you that chicken was juicy and crispy at the same time? Perfect crunch on the outside, tender inside. Exactly what Korean fried chicken is supposed to be. And the fries. Listen. I love a good fry. But my son? He is a French fry connoisseur. That child knows fries. If he approves, you know it's legit. He loved them. So that alone tells you everything. Crispy, seasoned just right -- not soggy, not bland, not overly salty. Just good fries. Of course we got extra sauce on the side because if you're doing it, do it right. A little dip, a little drizzle -- options matter. We also tried the rice cake skewers -- two per order, so we did two each. So good. I love a good rice cake, and these hit. I've been blessed to experience different cultures and cuisines, and Korean food is absolutely up my alley when it's authentic and done right -- and this was done right. They've got options too. Parmesan fries, cheese fries, mozzarella sticks, mac and cheese, salads. There's a little Korean section with the pickled radish and kimchi -- yes and yes. The coleslaw? Also everything. It balanced the meal perfectly. You can do boneless or bone-in, but let me be clear: I'm bone-in all the way. It's not a wing if it doesn't have a bone. No disrespect to the boneless crowd -- sometimes it has its place -- but bone-in is elite. And because clearly I couldn't stop there, I recently went back and tried the chicken sandwich with the sweet potato fries. Loved it. Just as good. Crispy, flavorful, satisfying. But I'm telling you now -- the smell alone is going to get you through the door. And once you go in? You're not going to regret it. Highly recommend.

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