Shake Shack is definitely the place to be when you are craving a good burger. I don't know how they do it, but their Shackburger is always straight perfection. The combination of perfectly charred patty, shack sauce & veggies are game-changing. Their Crinkle Fries are usually fresh & well seasoned. This location in particular is large & spacious. They do a pretty good job keeping everything clean. The only downside is the service is hit or miss. Oftentimes you will be left waiting a long time at the counter before an employee decides to come help you. read more

Shake Shack Harvard Square - Shackburger & Fries - Burgers Near Me - Cambridge, Massachusetts

I had a a great experience at this Shake Shack! Located on Harvard campus, so it was a cute area. You'd expect it to be busy, and I'm sure they get busy, but I don't think students are on campus anymore lol. Nevertheless, they were fast and efficient here! Bathrooms were clear! Food was nice. Ordered burgers, mac and cheese, and fries! Was delicious! read more

Shake Shack Harvard Square - Burgers Near Me - Cambridge, Massachusetts

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A friend highly recommended this burger brand. I went there once when the Shenzhen MixC World branch first opened. The American version is indeed tastier, but the price-performance ratio is still just average. The Big Shack: The signature item. I don't know if it's just my imagination, but it seemed to be a bit bigger than the ones in China. The beef patty was freshly fried, but compared to that in Tasty and Five Guys, it seemed to be leaner. Plus, there was a bun in the middle, so while it had the grilled smoky aroma, it was less juicy. The core, most soul-stirring aroma of fat in the burger patty was still missing. In fact, it lacked that simple satisfaction of eating big bites of meat with your mouth full-of-juice goodness. It felt kind of similar to McDonald's, which was the biggest reason why I've always felt that Shake Shack isn't worth the price. But it's healthier this way, and everyone can choose what they want. French Fries: Wavy thick-cut fries, at a moderate temperature, fresh and hot. Yellow mustard was a bit salty. Shack-made Lemonade: Very tangy, please order with caution. read more

Shake Shack Harvard Square - The Big Shack, Fries, and Shack-made Lemonade - Burgers Near Me - Cambridge, Massachusetts

The famous burgers are always great and the iced the is one of the best. I love the milk shakes as well

Very slow, rude and inefficient staff. Would not waste your time trying to extract food from this location. Unless you're willing to sink a good 30+ minutes into the process. Plenty of other good food options in the area read more

I stopped by here when I was in the Harvard area. I love how they always seem to have deals on Ubereats that prompts me to try something new. SERVICE: Might be a little slow but not bad when there's so much seating! I think you would have to wait downstairs for your food before using the extra seating upstairs. The second floor has a foosball table and plenty of eating areas. They also have outlets along the walls. FOOD: I always love their shack stack. This time I tried the black truffle burger. It was very flavorful and the onions were still partially crunchy since I ate it in store. read more

Shake Shack Harvard Square - Black truffle burger - Burgers Near Me - Cambridge, Massachusetts

When you're taking a course at Harvard, it's practically tradition to hit up Shake Shack--kidding, of course. But it was insanely hot that day, and I was in serious need of a cold, delicious shake. I also decided to try their fried pickles for the first time. They weren't the best I've had, but they were decent--not bad, just not amazing. The shake, on the other hand, hit the spot like always. I stopped by around lunchtime on a weekday, and it wasn't too busy. That said, the place could definitely use a bit more attention when it comes to cleanliness. There was a noticeable spill and food under one table the entire time I was there, and no one came by to clean it up. Staff were mostly standing behind the counter, only engaging if someone bypassed the kiosk to order directly. There's some seating downstairs, and apparently more upstairs, though I didn't check that area out. At the end of the day, Shake Shack is Shake Shack. If you're craving a solid, quick burger or a reliably good shake, you know what to expect. read more

I was NOT impressed by this Shake Shack. Honestly, the company is going downhill. My girlfriend and I spent over $40 on two burgers, fries, and one water! Crazy price for such mediocre food. My girlfriend's burger, which she requested to be well done, was WAY too undercooked, and she had to throw most of it away. I ended up spending another $12 on a SINGLE burger! Ridiculous pricing. I ordered a shack burger lettuce wrapped and it missed the shack sauce -- if I had known this, I would have saved my money and ordered a regular hamburger. We ordered cheese fries, and the cheese tasted artificial and barely covered any of the fries. The employees did not seem like they wanted to be there and it made sense why this location was so quiet around dinnertime. I am not too inclined to return. read more

Shake Shack Harvard Square - Burgers Near Me - Cambridge, Massachusetts

Thought I'd give shake shack a chance again, smh just disrespectful customer service, had to walk out and not even order due to staff arguing over who should help me at the register, stood their 10+ minutes before that happened smh! unless you order 1/2 to 45 minutes ahead, don't expect no customer service from these!! read more

Shake Shack is a solid go-to for quick burgers and fries, with a wide range of shakes to match the name. This location runs smoothly--the staff work fast and there's even a street-level mobile pickup window if you're in a rush. We got the ShackBurger, spicy fries, and a bacon cheeseburger. The burgers were tasty and not overly greasy, though definitely on the smaller side for the price. The spicy fries were flavorful, but the seasoning was a bit uneven--some bites packed heat, others not so much. Still, everything tasted good and was consistent with other Shake Shack spots I've been to. read more

Shake Shack Harvard Square - Burgers Near Me - Cambridge, Massachusetts

My 13 yr old daughter came for a school trip. She ordered and it took over 20 minutes to come out even after requesting an update from the workers many times. She ended up having a breakdown and a friend had to aggressively ask for her order. read more

Good burger and fries. Shake was good too. Pretty packed but a good amount of seating. Pricey for what you get tho. read more

Shake Shack Harvard Square - Burgers Near Me - Cambridge, Massachusetts

My girlfriend and I were not fans of this Shake Shack location- we've been craving burgers and fries from Shake Shack for a while and experienced disappointment here. Severely overpriced, we each ordered a burger and cheese, fries with a few customizations and 2 waters. My burger was cooked medium, which I did not like nor isn't supposed to be the case at fast food restaurants. I have never experienced this at any Shake Shack location, really worsened my mood. The cheese sauce on the fries was dry, the food wasn't piping hot, and wasn't great. Much better locations around. Disappointing :( read more

Great customer service, lots of seating upstairs and in the park. Great "dirty/messy" burgers and shakes. Expensive but worth it sometimes

Good for fast food, got the chicken pieces. Felt like it was real chicken! Ranch was okay read more

Shake Shack Harvard Square - Burgers Near Me - Cambridge, Massachusetts

Came here quite faded and got the Thai tea shake (extremely gas). The food slapped as per usual and I had a nice view from my seat. I also played some foosball! read more

Quick service! I was here on a Friday night and the line was long, but the food was served fast, so I didn't have to wait for long. It is your typical Shake Shack, so not much else to expect here. They do have plenty of tables upstairs, which is always a nice plus for the Harvard Square area. It is expensive, but it is so hard not to splurge on its delicious shake! The fries are okay to me and I don't always get it. After experiencing endless/long lines of Shake Shack in NYC, it is nice to get to try Shake Shack in Boston with a much shorter wait time. read more

We were served a hamburger with a patty that has a hair on it. The staff were nice to replace it with a double patty but it didnt feel they are sincerely apologetic. Automated ordering they a computer kiosk. It has a second floor with a futsal to play with. read more

Shake Shack Harvard Square - the interior of shake shack - Burgers Near Me - Cambridge, Massachusetts

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Yes granted this is fast food but it has a fuse ball table in the upper dining room so I just had to comment. This Shake Shack is two level and the service is quick. The burgers are as you would expect from the chain. read more

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I ordered from here both times through third party apps and each time I've been disappointed by their care for the product. The first time i ordered a bacon avocado burger fries and a banana pudding shake since it was new and I was exited to try it. When it came around for me to get my smoothie it was empty with the innards of the smoothie as a layer of milk in my bag. I didn't take it too much to heart because I had assumed it was at fault of the delivery driver and everything else was fine, covered in banana pudding or not. Second time around Im convinced lighting doesn't strike twice but it did. This time there was completely no shake. For reference I had a 22~ dollar order turned 40 dollar order after the ridiculous 9 dollar tax and other fees. Not only was the shake completely gone the two burgers I got (smoke shack) were completely bland only being saved by the spice. The bacon on the burger didn't even looked cooked. It was as if they grabbed precooked bacon and slapped it in my burger. I will say I ordered pretty late but any worker knows that the effort you put into the first meal should be the same you put into the last meal you make. And there was none. This place is probably alright if you go up there and order in store but I HIGHLY RECOMMEND you do not order delivery. read more

I was in Harvard Square and stopped by for a burger. I'd say the quality of a ShackBurger is very similar to the ones at In n Out, with a similar smashed patty consistency. It's definitely a step above McDonald's/Wendy's, but I don't think it's quite at the level of Five Guys. The patty is also pretty thin, so I wouldn't say I was especially full after just a burger. That being said, the burger was still pretty tasty, so it made for a decent bite. read more

Shake Shack Harvard Square - ShackBurger Fries - Burgers Near Me - Cambridge, Massachusetts

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Food came out nice and fast! Fries were good just wish they were a little crispier. They have tons of indoor seating. read more

Shake Shack Harvard Square - Burger - Burgers Near Me - Cambridge, Massachusetts

There are good veggie, chicken and normal burgers on the menu but for the size of the burger it's pretty over priced. This location gave me the smallest burger I've ever seen (almost the size of a slider) which was disappointing because I like Shake Shack. There's two floors of seating though the upstairs sometimes gets closed for private events. Lots of people waiting so it gets confusing who's in line and who's already ordered read more

My prayers have been answered! I just happened to randomly go on Shake Shack's website and saw that the Shackmeister burger is back!!.... till mid-March. I wish they would just keep this burger forever ORRRRR they could have the cripsy shallots all year round on their menu as a side. This is the one thing that's keep Wahlburgers ahead of Shake Shack in my books. I love onion rings and I'd order crispy shallots on the side every single time. So 2 of us came here on a Sunday. We tried to order our meals on the tablets but realised the Extras to customise your burger is limited to the basic stuff. For example If you wanted to added a Shroom burger to your Meat burger or Cherry Peppers to your burger it isn't listed as an extra. Just like how the bacon costs an additional $, just do the same for the shroom and the cherry peppers to be added to any other burger. Or let's say you order a Shroom Burger, there isn't an option to add the crispy shallots to it. SO we made our way over to a human and made our custom order at the cashier. We both ordered the Shackmeister burger - one with Cherry peppers and the other was a double patty with cherry peppers, lettuce, tomato, and pickles. With 2 fries and a black and white milkshake. The restaurant was full but we were able to find a seat upstairs. Our order was processed within a reasonably good time. I took my photos and noticed the the double patty didn't have the shallots in them. Which was the main essence of the burger ordered. So we we had to go back to the counter to get that added. They just gave us a ramekin of crispy shallots on the side to add to it. It all couldn't fit in the burger so I had some as a side - yum. read more

Shake Shack Harvard Square - Feb 2020 - Burgers Near Me - Cambridge, Massachusetts

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I stopped in last night while the restaurant was closing and instead of being turned away I was met with kindness and above-and-beyond service from Bernard. He is a stand out employee who truly embodies great customer service. He deserves so much positive recognition. Thank you Bernard - You've made a customer for life! read more

I went to Shake Shack and it never misses. It's just simple and the cheese fries smacks. I have not had a bad experience yet. I don't have any pictures because I just dug in. I tend to always forget when I am hungry. read more

The food was good, just as expected. However, we did not enjoy it because of a very disgusting reason. One of the employees smelled horribly bad. This gentleman was walking around the table, cleaning. The body odor was terrible. You have to show up to work without showering for long to smell like this. Personal hygiene is basic, particularly if you work in a restaurant. Companies do their best to offer good food, with good taste. All can be destroyed by an employee with suboptimal hygiene. The devil is in the details. read more

I am sad to say that Shake Shack's only goal is to become as rich as possible as quickly as possible because they seem to be driven by pure greed from their portion sizes to their prices and the fact that their soda fountains are behind the counters. To add insult to injury there is nothing extraordinary in their products not taste wise not innovation wise and definitely not value wise. You are better off just going to Tasty Burger for a better value and at least they are local. And if you are in Harvard sq Bartleys Burger Cottage is very good although also a little pricey but still a better value than shake down shack. IMHO. PS btw the mushroom burger is a game changer really, really good! read more

Pleasantly surprised by my experience at Cambridge Shake Shack. I've been to SS in Baltimore, DC, and New York and have always thought it was a rather overhyped, underwhelming experience given the long wait times, small portions, and haphazard cold fries. The Cambridge SS was busy at 1pm, but there was just enough turnover that there was easily a table available. The windows on the second floor bring in a good amount of light. The food was ready reasonably quickly, and everything was warm - the burger was not overly well-seasoned/sauced and perfectly juicy, and the crinkle fries were crispy. Still on the pricy side for the portion size in my opinion, but if the food quality is consistent, I will be back! read more

Shake Shack Harvard Square - Burgers Near Me - Cambridge, Massachusetts

wish i could give 10 stars. first time at this location and i ordered on the tablets (along with 6 OTHER people putting orders in) and only waited exactly 7 minutes for my food (two burgers two fries 2 shakes) And everyone picking up mobile orders and walk-in orders were handled in a EXTREMELY time-responsive manner. the person manning the pickup window/counter was checking everyones name on their order and receipt. making sure the right items were inside their bags. the kitchen staff had absolutely no orders to make and they chatted for roughly 30 seconds before cleaning their stations and prepping for future orders. (everyones gotta take a quick breather now and then lol) some customers werent even out the building yet before their table was getting wiped. music is loud enough to hear, quiet enought to eat. read more

Shake Shack Harvard Square - Burgers Near Me - Cambridge, Massachusetts

It was tasty. I regret not ordering a burger :(. My friend's shack burger looked super cute. Had the chicken bites with 2 sauces- ended up liking the bbq best. Also had the cheese fries- crinkle cut fries, with their cheddar American blend on top. & A fountain Abita root beer (which I loved!) I think next time I'd skip the fries, and get a burger and a dessert. So many options for dessert to explore! read more

Shake Shack Harvard Square - Shack ShackBurger - Burgers Near Me - Cambridge, Massachusetts

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Service is fast and friendly! To my vegetarian friends the shroom burger is awesome! I can honestly say all of the vegetarian burgers I've tried I haven't liked but I can eat the shroom burger any day. The lemonade is great; it's not overly sweet. You can buy dog biscuits here too! I love a business that loves pups read more

Shake Shack Harvard Square - Shake Shack to go! They put the cheese separate so the fries don't get soggy - Burgers Near Me - Cambridge, Massachusetts

i stopped by shake shack for dinner on a monday evening around 8:30 and it wasn't busy at all! i placed an order for pick up and it was prepared on time. the staff helped me find my order fairly quickly, and there were no issues with it. the restaurant and the bathroom were really clean. i usually order the cheesy fries with the cheese on the side, and the single shack burger. i've also heard that the shroom burger is pretty good - i'll have to try it next time! parking can be hard at times, especially during the weekends, but the red line is pretty close to the restaurant. overall rating: 10/10 read more

Shake Shack Harvard Square - Burgers Near Me - Cambridge, Massachusetts

Service is speedy. Food is great. Establishment is pretty clean. Bathroom is usually pretty neat. No complaints!

Milkshake was alright, just a bit better than your average faat food place. Lots of seating. The burgers are great if you're not strapped for cash and can splurge. read more

Good shake shack, albeit very crowded all the time. I enjoy eating the mushroom burger despite not being a vegetarian. The cash vs credit card payment system is a bit confusing, but once you get the hang of it, it's all good. read more

Shake shack is great overall , a little overpriced but you get what you pay for. There fries are great The workers are nice They have a cool upstairs as well where you can sit and play foosball read more

I ordered the chicken burger and it was too salty. The french fries was Ok, and delivery time took about an hour! Fast food should be quicker than that. I previously had better experiences of Shake Shack in Miami and DC. read more

Overall, I like Shake Shack, but my last visit to this location was just OK. Shack Shack certainly has a fully optimized recipe for their crinkle cut fries. They are super crispy even when they are cold, and I know this because unfortunately my fries were cold. Still not bad, but better when hot and fresh. Their regular burger was just alright. The meat was quite thin and somewhat disappointing and the bun had a nice buttery flavor, but it could have been better toasted. I'll also ask if I can add pickles to it next time. It felt like it was missing something. I've had better meals at Shack Shack, so I know execution can be better, but it needs to be more consistent. read more

What I thought would be a tasty, quick meal turned into a hanger fest. If I wanted to wait 30 mins for a burger I'd go to a steak house or something; this is not behavior I expected from Shake Shack. I wanted a burger and a shake to fill me before the Hanger struck, but clearly that did not happen. We were given a buzzer that would buzz when our food was ready. It did not buzz for 30 minutes. When it did, the food wasn't ready. I watched as the staff took various burgers, fries, and shakes from the long line that had accumulated and assembled my order. I imagine it buzzed because it hit a time limit. While the food was tasty; it wasn't hot. It was lukewarm. The shakes were half melted from sitting on the counter. The line of people waiting to pick up food was out the door. Sorry, Shake Shack, I'm going with Five Guys next time. read more

Shake Shack Harvard Square - Shakes on shakes since orders weren't being assembled. - Burgers Near Me - Cambridge, Massachusetts