Today we came in to sit as a family for the first time, rather than just ordering for pick up. So glad we did! The staff were all lovely. Super welcoming, friendly, and helpful. The inside is very clean; bathroom is well maintained and cleaned well (even smells good), tables are obviously wiped, and floors are clear of trash and general food debris. I love this place before, but now it's definitely a favorite! read more

Horrible place always missing something in my order.Charge you for stuff you never recieved.Dont order with Uber eats with this restaurant. Order wrong it on you. read more

Their smash burgers are so good!!!! The service was great and quick. You get what you pay for so the price fits the meal which as a 10 out of 10! read more

Flavored very well the burgers were excellent and the fries where seasoned and it was also a bit expensive for two people and decent for fresh and delicious food I would visit this place again read more

Shake Shack is the new family burger place that offers milkshakes, different lemonade drinks, and crinkle fries options. White truffle burgers were the big feature, so we to give them a try. The sauce added a nice savory flare to the cheese, burger, and fried onions on topped. What I like about their burger they are filling, but don't give your stomach that after heavy bloating feeling you regret. Now, I always get the cheese fries. I am not a big fan, but what's a burger without fries, especially crinkle one. I think it may be the grease they use on them. The staff is always nice and walks around to make sure you are OK. read more

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The food is excellent. Is service is ok. I do not good that against them. Good help is very hard to find.

I Love their cute little space. And the service was very quick! But their food is a bit pricey. The patties are not the best, daughter said "I can't even taste the single patty." So try to do a double or triple? But overall, it's amazing! So I do recommend coming here. read more

I took a 7 year old here the Tai Ice tea shake, she complained about the drizzle on top. She said the ketchup tasted weird along with the honey mustard. We spent $30 for 10 nuggets, Tai tea Shake, cup of Ice cream and a plain burger. We had no fries and I had no drink. This was way too expensive. I only liked the burger. This was a waste of Money. read more

Shake Shack Huntersville - Chicken Bites- - Burgers Near Me - Huntersville, North Carolina

Came here for lunch today. Burger is always so juicy and melt in your mouth. The fries are standard crinkle fries. Nothing amazing about the fries. Skip the chicken nuggets as it's not their best offering. But man the burger is probably the best fast food burger ever. The staff is quick and friendly. Their burgers are pricer compared to other fast food place but it's well worth the extra price. The whole store was clean and spotless. If you want a juicy flavorful burger head to your local shake shack and get you a double shake. read more

Shake Shack Huntersville - Burgers Near Me - Huntersville, North Carolina

The first time I tried Shake Shack was at the JFK airport. My experience was not good to say the least so as a die-hard In-N-Out fan I was secure in my belief that Shake Shack was no competition at all. I've been in the Cornelius area for the past 4 days for work and when I saw there was a Shake Shack location here I thought I'd give it another go to see if a traditional brick and mortar location would show me the real deal. You can order from a kiosk or at the counter but I chose the kiosk because it seemed faster. The kiosk was easy to navigate and I had quickly placed my order for a Single ShackBurger, fries and their Shack-Made Lemonade. Then sat down at a table to wait for the text telling me my order was ready. It took about 10-15 min but I'm definitely ok waiting for food to be cooked fresh. When I got my food I could immediately see and smell how fresh and hot the burger was. The cheese was super melted and gooey! I don't even like cheese on my burgers much but I'm sure happy I kept it on there this time. Of course I took a bite of my fries first, this is where this location lost one star for me. The fries were not as hot or fresh as I'd liked to have had them. They weren't terrible but they were just at the end of their hold time. They were crispy and well seasoned. I just wish they were just out of the fryer fresh. I still ate them and didn't complain to anyone. The lemonade was tart and refreshing. It was a little less sweet than I like but still fresh and good. As I bit into my burger I noticed immediately how soft and light the bun was. It was such a pleasant surprise since the one I had at JFK was cold and dense. The burger was super hot with that crisp exterior from the grill. My only complaint about the burger is the wilted piece of green leaf lettuce that was on it. There was no life left in this lettuce and it's a pet peeve of mine on any sandwich. Green leaf is meant for salad, or a cold sandwich not a burger. Did I still eat every bite? You bet I did! It was delicious!! If I lived nearby I'd be a regular customer. Don't get me wrong, I still think In-N-Out is my favorite but Shake Shack is an close second for me. I'll definitely hit this location up again if I'm in the area. read more

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Decided to go here for dinner. Ordered my meal online. Went into the store to pick it up and wasn't greeted whatsoever. Another customer came in and the employee decided to help them first instead of me. Then she gave me my order which had my nickname on it and not the name I put into the system but I had my phone number on it so I said whatever. When I got to my car, my hamburger wasn't wrapped properly and all collapsed inside of the bag and half of my order wasn't in there. I could have honestly went to Five Guys and had a better hamburger and my actual order for the same price. Waste of money. read more

It's been years since I've visited a Shake Shake and I finally stopped into this location that I've seen multiple times. It's located in a large plaza and let me tell you, parking can be a challenge. You will find parking, you just may have to walk a little. I noticed that the store appeared to be very clean when I walked in, and there are 3 kiosks available where you can place your dine in or to go order. I opted to use that and was excited to see that they accept Apple Pay. Ordering was easy and my wait was brief. Food was nice and hot when I got it too, so I appreciate that. The burger was good, as were my fries and drink. I had a good experience as I've had in the past. The only negative I'd share is that for this to be a fast food place, the burgers are on the expensive side, with the most expensive one being almost $11, and no that is not a combo. Everything is a la carte. read more

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Took the family here for lunch today and we had eight people between 2 & 50. There was something for everyone and the service was fast and friendly. read more

I did not enjoy this experience. I once ate at a Shake Shack in Dallas and was blown away, but this was very different. To begin, the staff was just doing heir job (no smile) and didn't make you feel welcomed. As far as the food... Burger: Unique strong taste, but strong doesn't always mean good. Depends on your buds. Not my thing (burger, not all-around taste buds). Chicken Sandwich: Blah! They just threw a piece of chicken on a bun and added some sauce. Fries: Best part of the meal, but that's like saying the joust was the best part of Medieval Times. Overall, not recommended. read more

Shake Shack Huntersville - Burger, Chicken Sandwich, Fries - Burgers Near Me - Huntersville, North Carolina

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I should've taken a photo before I left, the food was so subpar that I wish I went to Red Robin's instead. Greasy, over salted, and tasted fake. 2 regular shake shack burgers, one fry, and 2 waters came out to 30 dollars, I could've gotten much better food across the street for half the price. The ambiance was stark, and the place was empty. Comparable to a school cafeteria. read more

First visit to a Shake Shack and I'm impressed although I will admit that the burger is close to my favorite Double Double at In n' Out. A little smaller than most burgers in the area, it's definitely a superior product. Burger is not overcooked and dry although well done is a menu option. Made with a good meat with enough fat to give it a good taste and texture without dripping grease. The topping are first class. Tomatoes in this area, this time of year taste like cardboard and pretty much have the same texture. Onions which are an option are nice and crisp. Good marriage of all ingredients and the French Fries are some of the best I have eaten in the Charlotte area. It is a bit pricier than other burgers in the area but as they say, "You get what you pay for". They have been open a little less than a month now and still have some kinks to work out. While I was waiting, I had an opportunity to watch and observe the operation. Started out on the self order kiosk and the particular one I was at permitted to specify my toppings but then froze and would not advance to the next screen so I gave up. Ordered at the counter which worked out fine. During the 15 minutes that I waited, I observed three customers who had problems with their orders. The staff took care of those minor problems immediately and the customers ended up satisfied. Finally got my order which was for dine in and by that time, there was only one seat left in dining room so I grabbed it. There is outside seating and while there were some who took avail of it, I did not want to dine in 40 something degree weather. Ate my meal in peace and again it was very good. My wife did not come with me because she thought it was only burgers but they do have chicken and hot dogs but again the chicken is fried so she might be skeptical of that. Very pleased and will be back. read more

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Meh, all the way around. The employees are doing their very best but are understaffed. The (4) kids didn't finish their meals. By the way skip iPad ordering if your card doesn't have a chip. We did sanitize the tables on the way out to help out. read more

Shake Shack Huntersville - Beware of uncomfortable chairs - Burgers Near Me - Huntersville, North Carolina

The service was good, I placed an order on the app and it was ready right as I walked in the door, perfect timing. The staff is very nice and it's very clean inside and well ran and organized. I got the shroom burger and added avocado (which was great especially since there wasn't much sauce at all on the sandwich, in my opinion avocado kinda makes it like it has a sauce on a sandwich with the texture), but I would recommend extra sauce if you don't like avocados. I got it to go and it was an hour to get home and ate it almost right away and omg it was really good! Don't expect it to taste like a burger it's gonna taste like a mushroom with cheese which the cheese was excellent! The only thing I'd really say is too light of sauce and not enough lettuce, also wish I would've added onions. Other than that I recommend and I'd get it again! I AM STUFFED! read more

Shake Shack Huntersville - Mushroom burger - Burgers Near Me - Huntersville, North Carolina

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This place is always buzzing with people! There's a reason for that, you know. Those burgers are delicious! If you like smash burgers, this is your spot. The meat is nicely flat and a tiny bit crispy on the edges. The toppings are fresh and delicious, the lettuce being a nice leaf and not that shredded mess. The fries are so good! Crinkle cut and crispy, we got ours topped with cheese and bacon. The bacon was great, very crispy, and not burned, but I'd skip the cheese sauce next time. Too goopy. I do love the serve-yourself ketchup pump, too! I got the lemonade and my daughter got a chocolate shake. Both were ok, but nothing too special. You can use the kiosk to place your orders, I've done that during a busy time, but on this visit, we were served by the cashier who was kind, friendly, and helpful. read more

Shake Shack Huntersville - Cheeseburgers - Burgers Near Me - Huntersville, North Carolina

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Ok, the burgers in my opinion were really delicious. Fries were decent. Cheese sauce on the fries was weird tasting. Not sure if that was really cheese or not. In the end, here we have another overpriced burger joint. Would I come back for the burger? Most definitely but not something I'd crave coming back to regularly. read more

Shake Shack Huntersville - Expensive.... no combos ... you must buy everything separate ..... wasn't impressed - Burgers Near Me - Huntersville, North Carolina

The food seems pretty decent, and there's good variety. Unfortunately, they are still using soy oil, so that's a big downer. I would come back if they started using a healthier oil, but I probably won't be back while they're still using soy. Also, two orders of fries took 18 minutes. read more

Shake Shack Huntersville - Their tables are oddly specific. - Burgers Near Me - Huntersville, North Carolina

OMG!!! I finally decided to visit this place after so many people around me mentioned it. I am so happy that I did! I'm not a big burger person. A burger is a burger but this place has something special. The parking is a bit crammed as there are other businesses in the area. The first time that I visited I had no clue what to order or where to start. I decided to order a ShackBurger, and add bacon and cheese fries. I wanted to order a "Christmas Cookie" shake but unfortunately, it wasn't in stock. I waited 15+ minutes. The gave me my food and I was out of the door! My food was still warm when I got home so it was hot when I received it. I loved it enough to revisit with hopes to try another shake but nothing on the limited shake list interested me. I got the same thing food wise. I was so excited to try it that I didn't take the best pictures. My only thing is... I want to try the shakes. Hopefully, they'll have them next time that I visit. This is a place that I'd continue to visit. It's so good! read more

Shake Shack Huntersville - ShackBurger- - Burgers Near Me - Huntersville, North Carolina

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First time eating at Shake Shack. 1) That was the most chocolatey-ist shake I've ever had my whole life. They should rename it Chocolate Wasted shake. (this is a good thing). 2) I was impressed with the bun on my bacon cheeseburger, it was soft and plump, not papery like other fast food joints. I devoured my burger in about 3 min. The crinkle cut fries I thought were flavorful enough to not need ketchup. We did takeout and had no problems. Really liked this place! read more

A well run fast casual mostly burger joint that also has a hot dog and chicken sandwiches on the mains menu. I've eaten double burgers at four different Shake Shacks, including the one at the CLT airport, and would rate all four as 5 stars. One day I'll get around to the dogs and chicken and imagine I'll be happy with those as well. Ordering at this Birkdale location was via 3 tablets with the one in the middle blocked off to maintain social distancing. Fairly straightforward and easy to navigate menu and it's easy to pay via credit card, Apple Pay, etc. I assume they can also take an in person order but nobody was doing so when we were there. My elderly in-laws would definitely need in person if nobody was with them to help. You enter your cell number and they text when your order is up. Nice touch that the first text you get confirms they got the order so you're not sitting wondering if it all worked correctly. There is indoor and outdoor patio seating although the patio is not all that big considering how many people want to dine outdoors both for COVID reasons and for weather reasons as we move into Spring. The only argument I could make for a 1 star review would be proximity x good burger = waistline issues but that's on me, not them, so I'll stick with 5! Oh yeah, the strawberry lemonade was really good too. read more

Food was very good... but for basically 2 combos it was $40. So yes it was good but not 40$ good everything is an upcharge and they do not specify what is upcharged. I ordered 2 milkshakes she asked if I wanted whip cream yes.... only to find out its an upcharge. Outside patio is nice. Has a grass area for pets and children to play while you eat. Inside was nice. read more

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This is a nice Shake Shack. The service was good, and the food was ready in about 10 minutes. Dining area and restrooms were very clean and the restaurant itself is beautiful. The shake was very good, but it should of been blended a bit better or served with a spoon as it was chunky. The hot honey chicken sandwich was great -- no complaints there. I wish it could be a permanent item. The hot honey fries were good as well, but I enjoyed them more without the habanero mayo. They weren't too spicy either and I reckon most could down them no problem. All in all this appears to be a good location! read more

Shake Shack Huntersville - Hot Honey Chicken Hot Honey Fries Triple Chocolate Chip Shake - Burgers Near Me - Huntersville, North Carolina

Great food, had the Hot Ones burger and fries with cheese and bacon. Very filling meal. read more

Shake Shack Huntersville - Doesn't like much but it's the Hot Ones burger and it was good. Has some spice to it but not that much. - Burgers Near Me - Huntersville, North Carolina

Honestly I don't understand the hype. Its just a burger. You can get a good burger just about anywhere these days. Their prices are very expensive and they don't have combos to save you a little money. I ordered the single Shack burger, a hot dog with cheese, a small drink and a small milkshake. The girl taking my order asked if I wanted whip cream but never told me it's 50 cents extra. In total It was $20 for just that. All for food that's just good, not great. read more

Shake Shack Huntersville - Burgers Near Me - Huntersville, North Carolina

So many of the kinks have been worked out at this location! The line goes by quicker and the workers seem like they have it all under control. This location is great and we're so excited to have a Shake Shack nearby! read more

I wanted to love this place, but it's pretty expensive for the serving sizes. Also, I had heard amazing things about the shakes, but $12 for two small shakes? They tasted fine...but nothing extraordinary. I don't really understand the hype... read more

We're obsessed with shake shack. Their burgers are so good- they are so flavorful. If you want a twist with a kick, add some bbq sauce (heads up though, they don't warn you that it's spicy). I love the milkshakes too- there's also the option to make it a malt. I could eat here a few times a week. read more

Shake Shack Huntersville - ShackBurger ShackBurger Cheese Fries Blackberry Lychee Lemonade Shakes - Burgers Near Me - Huntersville, North Carolina

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okay, in one more time out of curiosity... ordered the chicken sandwich (add tomato, onions, shack sauce) plus fries and a drink on the app for pickup 25 minutes out just in case traffic happened (it didn't) time comes and I get a text suggesting that I go have a look at the food rack... no food. sad face :-( go to the counter and confirm I've ordered food and I've got the right place and time but my meal is not in queue on the TV or in real life. so the crew prepares me a replacement meal and off I go sack of food in my hand but still slightly put off... turns out the Chicken Shack is way good despite the delay but it needs to be eaten at a proper table close to a stack o' napkins because it's a pile of food stains looking for an outfit to ruin. nice moist slab of lightly breaded breast meat on top of some pickles, lettuce, and fancied up mayo... adding tomato and onion makes for more adventures in dining but you're really gonna like what you manage to get in your mouth. about two bites from done I get text telling me my food is almost ready (again)... ten minutes more and I am informed that my food is waiting... yeah, it's been an hour, I've had my dinner and liked it very much, thank you. so, top marks for the chicken sandwich and the efforts of the nice people in the store which are the only things keeping this review from cratering in a most spectacular way... (yeah, good enough to net an extra star for each) the overall app experience is a soft but firm nope. BTW: creamsicle float was a winner. read more

Shake Shack Huntersville - dreamsicle float - Burgers Near Me - Huntersville, North Carolina

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First and last time to Shake Shack. Massive price with subpar food. Standard crinkle cut fries. For the price, I expect premium fries. The burger patties were very good but most everything else was subpar, especially for the price. Where is the bacon? Burger had a few chips of bacon, no bacon strips. For the price, I expect strip of real bacon. Chicken? Shake Shack has lost the chicken wars. Chicken was truly subpar compared to the competition and especially for the price. If Shake Shack wants to charge premium prices, they need to provide premium food. Cost/Value is horrible. read more

Love their shack stack. The combo of a burger along with a portabella mushroom is amazing! Their chicken is also very good! read more

I gave them 2 stars for the friendliness of the staff. My wife and I tried this place for the first time today and were not impressed. Two burgers, fries, and two sodas cost 37 dollars. I don't mind paying good money for a burger, but I expect the burger to be large and filling. The burgers at Cookout are bigger, and an entire meal costs 7 bucks. This place charged 3.59 for a fountain drink that cost them about a quarter. For the price I expected more. We won't be returning. read more

My husband and I stopped here post Renaissance Festival and it was absolutely delicious. From the 50/50 tea lemonade to the cheeseburgers to the spicy cheese fries and cookies and cream shake. We did curbside pick up and the turn around was very fast and the gentleman that brought us our food was so kind. Location is also perfect. 10 out of 10 for Huntersville Shake Shack. read more

Delicious burger. The shake stack is an absolute treat. It's basically two burgers smashed together. I tried the mobile order system today. It was very easy and my order was waiting on the shelf at the promised time. read more

Shake Shack Huntersville - Shack Stack - Burgers Near Me - Huntersville, North Carolina

Tried the chicken bites (nuggets), the breading was a light lighter in texture than I expected but that was fine, I enjoyed the seasoning/flavor. The size of the nuggets were perfect I hate large nuggets and were all white meat, good quality. The only thing I wasn't unhappy with were the dip options, didn't have enough options or offer a spicy dip. read more

Shake Shack Huntersville - Receipt - Burgers Near Me - Huntersville, North Carolina

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It was good. the crinkle fries reminded me of frozen store fires but the hamburger was very tasty.Expensive but tasty

Inconsistent service, inconsistent quality of food, and inconsistent management and inconsistent supervision of personnel. I ordered a double meat shake shack cheese burger a few days ago. It was nearly raw, and totally bloody inside. So was the same exact burgers, in my order, for my wife and my son. Called Shake Shack to speak to a manager, and received voicemail. I left a message, and haven't heard from anyone to date. That was on 5/20/2024. ITS 11:00 p.m. on 5/21/2024 now. If you love INCONSISTENCY, this is your place. If you seek quality service, quality food, and professionalism, spend your monies ELSEWHERE. read more