Order lunch to go and my order was ready on time, and there were no error. The lady at the register was so nice and friendly. The restaurant was decent size with tables to eat. It was overall clean. Ordered a good fit burger and it was delicious. Came out to 10.49 for a double read more

Shake Shack Jackson Heights - Good fit Double ShackBurger - Fast Food Near Me - Jackson Heights, New York

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Shake shack is always a yes for me. That's why I stay away, because they would get all my money. Uber eats has some good bogo deals. Had the big shack! It's basically a double stack with 3 buns, too much bread, but still so good. Gave the extra ti my co worker, what a deal. Had the cheese fries, yum and the raspberry popping boba bubble tea, really good. Nice service, clean space. My order was perfect. read more

Shake Shack Jackson Heights - Fast Food Near Me - Jackson Heights, New York

Will have you stay in line for 5 minutes and walk past you many times all the workers talking and looking at you walking past you putting excuses as half the staff on break, just for you to get an order in. read more

Food is garbage. It's basically McDonald's just even more expensive. It's really made for people who are too good to eat at McDonald's. Crappy food. You even need a code to use the bathroom here. Heck with this place. I actually ate at the original Shake Shack in Madison Square Park in Manhattan. That was good but that was way back in 2007. The company has turned into a chain like McDonald's and now it's not good. read more

This was the cleanest Shake Shack I have ever been in, the staff was constantly wiping down the tables and cleaning throughout. The staff was super friendly and extremely polite. They had a great promotion going on for a few dollars off. If you become a regular, you should sign up for their email promotions so you keep in the know and save. The manager Kamachi was so personable. She was helping everyone with their questions and on the kiosk. The food was fresh, but I made a mistake and ordered a lettuce wrap burger not really thinking about it and not realizing it didn't come with a bun. It's a great addition to Jackson Heights . read more

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I got the Chocolate Blackout Pudding Shake. It took a bit longer than I expected for my order to get ready, and it was slow to come out after I received the alert that my order was ready. The staff apologized for the wait, and I was in no rush, so it was all good. The drink was delicious and you can really taste the chocolate flavor. read more

I was so surprised to hear about the shake shack at this location! The nearest one in queens was QCM but it always felt like a hassle to get to. This one; however is right in the neighborhood! I mobile ordered and walked over with my boyfriend and pup; expecting to eat our dinner! The location itself is right on the corner, clean on the inside, some booths & tables, we picked up our order and sat; but were told we needed to eat outside since we had our pup (who is an ESA).. This is unusual because I've always brought her to other shake shacks and they even have a separate dog menu?? All in all, the food was good. The burgers were tasty (as per any Shake Shack). The chicken nuggets were very oily but we were starving. I'd possibly come back if I was craving it but not sure if this would be a go-to spot for me.. read more

Shake Shack Jackson Heights - Fast Food Near Me - Jackson Heights, New York

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Loved it. I don't really have Shake Shack almost ever, but I think I will a great deal more now that it's in the neighborhood. Came here on opening day and I've returned a few times since. I've had the same great experience every time. Because I don't go to Shake Shack almost ever, everything is pretty new and cool. The place is very clean and the staff is exceptionally nice. At the counter, they're nice, when they bring you your food, they're nice, when they're helping someone out at the POS system, they're nice. POS is on the left (as you walk in) and you order yourself on the touch screen. Typically this is annoying to me, but the UI is fairly intuitive and it's easy even to make substitutions. If you're having a rough time, usually a staff member will help out, unprompted. If you're going to dine in, you can grab a number from the table the POS screens are affixed to and go sit down. All pretty easy and straightforward. Food has been consistently good. Whether it's a burger or a chicken sandwich, it all comes out good. Sure the portions are a bit on the smaller side and the prices are not cheapest, but it's a different type of fast food. While the place itself is not the largest, I've always been able to sit down and relax while eating. As an anecdote, I've ALWAYS gotten sick after eating Shake Shack which caused me some hesitation at trying it again. Because it was a brand new business in my hood, I wanted to at least try, and if I got sick, at least I was close to home. I was relieved that the uneasy feeling that I came to expect after consuming Shake Shack food never came and I continue to patron this specific one faithfully. read more

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The food was pretty great, as to be expected from Shake Shack. My only real complaint was that their indoor seating was very poorly setup. There was a ton of extra empty space in the area where people could order, but very few places to sit. They weren't crazy busy, and it was pretty challenging to get a place to sit. Other than that one thing, it's a solid spot to grab a burger. read more

Shake Shack Jackson Heights - Fast Food Near Me - Jackson Heights, New York

So I went on opening day around 3pm, and the crowd wasn't too bad. I think this location is great and they will get a lot of traffic and a lot of deliveries. The dining area is pretty small for a shake shack since there are only 4-5 four seaters and 4-5 two seaters. The thing I was really impressed with, the burger tasted identical to any other Shake Shack which is nuts since that was opening day. I did speak with an employee and he said he was helping out from Long Island for two weeks and they brought in some employees from Madison Square Park. I guess the true test will be in two weeks when the training wheels come off. The food: Shackstack- This is the first thing I ever had a Shake Shack so might as well use this burger as the bar. The one I had was great, the meat was perfectly juicy and the shroom pattie was excellent, it added a perfect crunch with an amazing cheese pull. The one thing that actually shocked me was how ungreasy the burger was. Sometimes when I have gone to Shake Shack the wrapper would be filled with grease, not the case at all with this one. The wrapper was completely dry but the burger was juicy. Win! read more

Shake Shack Jackson Heights - Shackstack - Fast Food Near Me - Jackson Heights, New York

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A brand new Shake Shack in the area and it was an experience I haven't felt in any other location. First off the service is very helpful and accommodating. A 5 star won't do it justice for several other quick service restaurants could take some pointers from this place on PROPER CUSTOMER SERVICE! Shout outs to the employees there, y'all were top notch. Speaking of which, I did spend about almost $30 on lunch here (by myself mind you, I had quite a hunger bug in me after a proper workout) so I guess that could play a part in service but that would be disrespectful for me to say so I'm pretty sure the vibe is always like this regardless on how much you spend here. The food, as good as Shake Shack is even surpassed expectations here. The Shack burger I had was delightful with just the right amount of shack sauce and it didn't come off as messy. The chicken bites were hot and tender to the touch and taste, the fries were cooked with the right type of crunch and last but certainly not least, the salted caramel chocolate Shake which was the MVP of the meal. It tastes just like making love to a woman that you've been crushing on for the longest. Ain't nothing like it. Normally I wouldn't up and blow close to $30 on food for myself, even with some feeling of remorse but I felt none of that today, it was worth every penny. If I knew it was gonna be that great I prolly should've left a bigger tip. Make the journey over here to this Shake Shack, I know there are a bunch in NYC but this more than just stands out among the rest. read more

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This is a new location that I noticed and had to try. Since they opened up not too long ago they just have to work out some kinks for this place to run smoothly. Everyone working here was very friendly and just very busy. There were a line of delivery people waiting to pick up orders and plenty of other customers just waiting for their orders. Most of the tables were full but we grabbed the last one available. I actually really like Shake Shack cheeseburgers plus their crispy hot crinkled fries. The ordering process is simple. You can order your food from the many self- service kiosks that are available or wait for the one cashier to put your order in. Once you order you just take a number and just wait for your food to be ready and delivered to your table. Unfortunately, gone are the days of unlimited free refill fountain drinks. Besides that, this is really a great burger place. read more

Shake Shack Jackson Heights - Fast Food Near Me - Jackson Heights, New York

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Had burgers and shakes recently at the new Jackson Heights location. It was spacious and clean. My bacon burger was good. My strawberry shake was good. I wanted one of the specialty shakes but they did not have the strawberry available despite the pictures being on the app and kiosk. The bathroom was clean. The staff was helpful and attentive. read more

Ate here today for lunch by myself on a warm and not so hot Saturday afternoon. I'm definitely surprised that it's such a brand new place in my neighborhood and looks amazing but a bit small that I wish there's more seating. Anyways, I got the black truffle burger with 2 sides of truffle parmesan fries with the black truffle sauce and a small ice cold soda drink that it had tasted super good and delicious. The service there was also attentive. I couldn't agree more! Finally, I would definitely eat and come back again next time! :) read more

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Shake Shack is always a solid place for a hamburger. I'm a fan of their cheese fries. I tried their avocado burger and I wouldn't get it again because it didn't have enough avocado for the price. I'll stick to the cheeseburger. They have very little seating available but they do bring your food to your table. Solid service and relatively clean considering there is a lot of foot traffic. read more

The food at shake shack is always good! Obviously this just makes Jackson heights more gentrified lol !! The restaurant was clean everything moves pretty fast so no complain on that. read more

Today I ordered a lemonade with no ice , the cup was filled to the brim with ice. No ketchup or mayonnaise, available. Fries were cold and stuck together. Tables were not clean. And last but not least the garbage can was full of garbage. I was not able to get a person to help they were all in the back no one at the counter. Will not recommend this place nor will I be returning for food. And the price was not worth the food. read more

New place in Jackson Heights. Service was good but burgers were undercooked. I hope this was just a one time issue.... I was very happy to see a shake shack in the neighborhood but I do not want yo eat undercooked burger. read more

Shake Shack Jackson Heights - Undercooked Hamburger - Fast Food Near Me - Jackson Heights, New York

I was finally able to eat at a table here during my lunch break! The crowds aren't quite as big as when they opened a month ago. I never eat anything with truffle oil, but Shake Shack apparently uses real truffles so I made an exception and ordered the black truffle burger, black truffle parmesan fries, and a shake. My meal was heavy, but delicious, and I took home the leftover black truffle dipping sauce to use on eggs. The staff was very friendly. read more

Recently opened. Went in to try it out. Smokeburger was delicious. Choc shake was good. Fries were very underwhelming. Served barely lukewarm, at least half the portion was small pieces of fries. read more

To get this straight, the food is amazing as expected from a Shake Shack but my major complaint is that the service is just bad. I ordered my food for pickup and when I arrived I saw my food was sitting on the shelf so I went up to the counter to ask for it. A lady employee was behind the counter on her phone the whole time and as I approached the register she didn't even acknowledge me. So I was just standing there for a few minutes until an employee from the kitchen came up to me and got me my order. Although the food was good, the lack of service is not it for me and I hope that improves. read more

A very well maintained business with accommodating staff who are very friendly. The food has become a staple for the neighborhood and overall sets the tone for the business as a face. Happy to see it join the Jackson Heights neighborhood. read more