We just recently moved from Northern Indiana and have 3 dogs. On our long journey here one of them…read morestarted not feeling well and limping very bad. After reading reviews I decided to give them a try and I am so glad I did. They were all so nice from the very first phone call. They treated my pupper with kindness, respect and compassion. The Dr. was so thorough and explained everything. It turned out one of her hips was like trying to put a square peg in a round hole. She was in pain when we went in and during our visit had a clear picture of what to expect in her future. 3 days later she was pretty much back to her old self. They were all so wonderful I decided to bring the other 2 dogs to make sure they were in good shape. Definitely would recommend them. They were so very different from the vets in Indiana. Keep up the great work and superior service!

Beware!! for unnecessary charges. Be sure to ask each item they present how much will this cost…read more Dont pay or something you didnt receive They may sneak an extra 10 dollar charge saying we fit you in. Its not the same as it used to be.Place has changed! Watch out for Misti "tech" office manager. Could be the bad root of change. Condescending and blame shifter NOT professional. Probably floats the area from vet to vet. They "pretend" to listen. Dont always reply to questions. Overbook. Keep looking lots of vets in Lubbock. Very disturbing. Gave lots of chances. Sad its such a mess !

I love this place. They really care about you and your pets. I wouldn't go anywhere else. And I…read moredrive from Lubbck, it is sooo worth it. They have helped me tremendously and my Lexy... Thanks guys!!

I have no experience with Terry County Veterinary Hospital other than you guys transferred a rescue…read moredog to Colorado that we ended up adopting. Thank you so much! The dog, Atty (the name she came with from Texas), is such a wonderful dog! We adopted her 6 weeks ago in Colorado from All Paws Matter, the rescue organization she finally ended up with. You were an important part of the process and I want to make sure you know how valuable your part was and how much we appreciate you! Thank you so much.

They take such great care of our animals and have the kindest staff and drs. Highly recommend!read more

$3500 for a c section and they never answer their phone anymore…read more This place was great in the beginning, they are getting greedy.

Front desk lady was 5 min late to open the doors, and then was incredibly rude. She saw me come in…read moreliterally 2 feet behind her, and immediately picked up the phone instead of putting them on hold like anyone else would do. After waiting another 10 minutes to actually speak to her, she did not listen to my issue and then promptly dismissed me like I was wasting her time. Never again I'll use somewhere else.

We've been going here for decades and they're always providing the best possible care at an…read moreaffordable rate, staff is friendly and welcoming. Highly recommend!

Live Oak Animal Hospital is great! Dr. Patridge went above and beyond with the care she provided…read more The entire staff is kind and always willing to help. If Boo could write her own review, she'd give it 5 paws... and maybe a bonus bone.

My son and I are victims of domestic violence that's still happening today. In February of 2024,…read moreabout a week after I started a new job, after being unemployed for about 7 months, one of our emotional support cats, Lucky, was sick so we took him to this vet clinic. They completely refused to work with us at all with the cost of the surgery that he needed. And my credit was horrible. So they coerced us into surrendering him. Then they killed him. About 2 months later, we were homeless. From April 2024 to February 2025. In July of 2024, we had to put our other emotional support cat down. He was 18 years old and he was suffering. So after that, we didn't have any emotional support cats to help us through that extremely difficult time. We're still extremely heartbroken and furious about how HORRIBLE we were treated at Live Oak and we honestly don't trust vets anymore because of them. It's extremely cruel to steal someone's emotional support cat in the first place but instead of caring for him, they killed him. After finally being able to move into a home in February of 2025, we rescued 2 new emotional support cats. We could've had them both spayed for free through a voucher program through the pound. But we would've had to take them to Live Oak. There's absolutely no way that we will trust them ever again!!! We were able to get them both spayed at P.E.T.S. Clinic. And yes, we paid for both of them to be spayed. Live Oak claimed that we didn't try to get financial assistance. Of course I did, even though I knew I would be denied because my credit was bad. And if we could've afforded the $1400 surgery for Lucky, then we wouldn't have ended up homeless like we did. And they completely refused any donations towards the cost of Lucky's vet bill from people after I posted about the situation on Facebook so that we could get him back. That's how EVIL these people are!!!! They thought we didn't care and didn't try to find a way to afford the $1400 surgery even though we ended up homeless less than 2 months later, on April 1, 2024. And NO, that is NOT an April Fools joke!!!! I also was so upset and stressed out that I passed out at the duplex that we were renting at the time, we were renting it through McDougal and they refused to renew our lease, and I was taken to Covenant in an ambulance. Because my credit was bad, no one else would rent to us, so we ended up homeless. I received a good amount of money for my tax refund. I knew that Live Oak wouldn't give Lucky back to us, even if we could pay them back. When we became homeless, we stayed in some hotels for awhile. We were supposed to rent an apartment at Stonebridge at Ironton, but they denied our applications because we couldn't afford a 2 bedroom apartment and we requested a one bedroom apartment. After we ran out of money from my tax refund, we stayed at the Salvation Army. We lied to them about my son's age because he's gay and he wouldn't have been safe in the men's shelter. Even before they found out that we lied about my son's age, they bullied and harassed us the entire time that we were there. And they absolutely refused to help us improve our situation, like they're supposed to and claim they do. We've had to completely cut all of our entire "family" out of our lives and disowned them for our safety. My former "brother" is extremely similar to David Koresh with his brainwashing capabilities and his ginormous fake persona. So our family now is me, my son, and our 2 emotional support cats. Our cats aren't just cats. They're our babies and our only family!!!!! And Live Oak intentionally killed one of our babies, our family.

When I first got to Lubbock five and half years ago I called quite a few veterinary clinics just to…read moresee which receptionist had the kindest sounding voice, Key Animal Clinic won. I believe the person I talked to all those years ago was Rachel, but I could be wrong. In the past I have been shamed to the point of tears by a vet*, so I was nervous about my first visit to the clinic with my cat of three years, nervous up until the point I met the vets Dr. Priya A. Dahanukar and Dr. Emily N. Shockey. They were calm and comfortable around cats. The whole experience was great. When I went up front to pay, they gave me a first time customer discount and some free advantage (they also did this when I brought in a new cat several years later . . . I guess the cats are the real customers ;-). I also met Dr. Key once before I had to move and in that brief visit he gave me a number of a person to interview for an article I was interested in writing! Over the five and a half years I went to Key Animal Clinic I never had a bad experience and I never had to wait that long to get in, which is nice, considering the mixed (cat and dog) waiting room. If I were a millionaire I would hire these vets as my personal on call cat healers, since I'm not a millionaire I'll settle for writing them a stellar review. Love to all the staff, techs, and vets at Key Animal Clinic, Katie *My bad experience was at Abilene Animal Hospital with Dr. Early

Very caring and willing to listen to concerns. Go above and beyond to determine what is wrong and…read moretreat the issue not just the symptoms. We take or dog and cat to them. Amazing from the moment you walk in the door until you are satisfied. They also follow up to ensure all is well after you are back home.

Dr oden insisted our dog was severely ill and needed to be put down. Claimed to do 400 dollars…read moreworth of tests. We felt in our gut dr oden was out to do nothing but get money from us. We are traumatized by this. We told my 11 year old our dog would have to be put down and she begged us to reconsider. If we hadn't listened to our good judgment chopper would be dead. Dr. Oden deserves to lose his license for this injustice. Shame on him. Not just that his staff are weird, creepy, and rude also out to squeeze every penny out of animal lovers.

I would give this place a 0 if it would let me. My Dog is still alive after Doctor suggested we put…read morehim to sleep. The doctor couldn't even figure out what was wrong with the dog so said it was his time to go. We really didn't think it was time for the dog to die so we went home instead. We spent over $400 for the vet to tell us the dog is dying. Now it's over 2 months and the dog is doing better than he was before he got sick and we took him to this vet clinic please do not go to this place or listen to what the vet has to say please be aware that this Doctor will steal your money and kill your dog all in one trip. Please go somewhere else. This place does not care about your pet.

I was given a quote for $350-$450 for a dental cleaning on my senior dog. I was clearly just lied…read moreto, because it ended up being $670 out the door. I would not do any procedures here unless you have an actual quote in writing. Also, the receptionist is rude, I said that it is way higher than I was quoted and she ignored me, and no one said anything to me on the way out.

My girl split her nail very badly and her quick was exposed, worried about it getting infected i…read moredecided to take her in. We were seen quickly and her treatment was less than I was expecting it to be. The girls at the front desk were friendly. Happy with the care Sage got today ! Thank you!