Loved the care with my cat Scamper Highly recommend I will…read morebring him again Nice service and friendly

Great staff and Dr. Hill is very practical and no mess, no fuss. He knows his animals and we…read morecompletely trust him. He's so sweet with all our dogs from the little frenchie to the big cane corso and pit bill.

We just recently moved from Northern Indiana and have 3 dogs. On our long journey here one of them…read morestarted not feeling well and limping very bad. After reading reviews I decided to give them a try and I am so glad I did. They were all so nice from the very first phone call. They treated my pupper with kindness, respect and compassion. The Dr. was so thorough and explained everything. It turned out one of her hips was like trying to put a square peg in a round hole. She was in pain when we went in and during our visit had a clear picture of what to expect in her future. 3 days later she was pretty much back to her old self. They were all so wonderful I decided to bring the other 2 dogs to make sure they were in good shape. Definitely would recommend them. They were so very different from the vets in Indiana. Keep up the great work and superior service!

Beware!! for unnecessary charges. Be sure to ask each item they present how much will this cost…read more Dont pay or something you didnt receive They may sneak an extra 10 dollar charge saying we fit you in. Its not the same as it used to be.Place has changed! Watch out for Misti "tech" office manager. Could be the bad root of change. Condescending and blame shifter NOT professional. Probably floats the area from vet to vet. They "pretend" to listen. Dont always reply to questions. Overbook. Keep looking lots of vets in Lubbock. Very disturbing. Gave lots of chances. Sad its such a mess !

I love this place. They really care about you and your pets. I wouldn't go anywhere else. And I…read moredrive from Lubbck, it is sooo worth it. They have helped me tremendously and my Lexy... Thanks guys!!

I have no experience with Terry County Veterinary Hospital other than you guys transferred a rescue…read moredog to Colorado that we ended up adopting. Thank you so much! The dog, Atty (the name she came with from Texas), is such a wonderful dog! We adopted her 6 weeks ago in Colorado from All Paws Matter, the rescue organization she finally ended up with. You were an important part of the process and I want to make sure you know how valuable your part was and how much we appreciate you! Thank you so much.

Actually super sweet and gave me detailed explanation of my cats issues. They love working there…read moreand had reasonable and cheap prices. It was around 68 bucks for a checkup.

They take such great care of our animals and have the kindest staff and drs. Highly recommend!read more

Front desk lady was 5 min late to open the doors, and then was incredibly rude. She saw me come in…read moreliterally 2 feet behind her, and immediately picked up the phone instead of putting them on hold like anyone else would do. After waiting another 10 minutes to actually speak to her, she did not listen to my issue and then promptly dismissed me like I was wasting her time. Never again I'll use somewhere else.

We've been going here for decades and they're always providing the best possible care at an…read moreaffordable rate, staff is friendly and welcoming. Highly recommend!

My review is for Sara Raschke and her assistant that helped me with my doggo on the 15th…read more Alma was my 14 year old chihuahua mix that I've had since she was a puppy. Recently she went from fine to down hill. She stopped eating, she was always wanting to sleep, and she started getting weak. We tried changing food and it worked for a bit but not for more than a week. It was like she enjoyed something new and more enticing but she couldn't really stomach it anymore. It then got to the point where she struggled to breathe. That by far was the worst thing watching her suffer like that. It happened slowly within a few days and I hadn't even noticed at first. But the last night I felt like something was wrong. I figured schedule a vet appointment in the morning and see what's going on but when she woke me up at 3 in the morning scratching at my bed I knew that was her last night. She was having a hard time sleeping that night because the ability to breathe was becoming harder, through the night I sat there and comforted her with every gasp she made and every time she would try to close her eyes to sleep she would panic when she couldn't breathe again. By morning she was exhausted, I held her to stretch her diaphragm as much as I could and it helped. We loved on her and said our goodbyes, got her some last minute McDonald's and whip cream, and headed to the vet. I was devastated when we got there and my sister had to do all the paperwork. They got us back relatively quickly and my poor dog was so tired she didn't even bark at new people like she would usually do. That cemented in my head that this was the right thing to do when I had to euthanize her and it was the hardest decision I've ever had to make. The vet and her assistant were extremely kind and considerate to Alma and I. They didn't rush anything and they made the process as calm as possible given the circumstances. They told me what would happen in advance and even let me hold my baby in my lap while the procedure was taking place so she wouldn't be afraid. I think it was the best possible scenario I could have when it comes to letting my best friend go. So thank you so much, Miss Raschke. And to the young woman that helped you that day. You both helped me that day more than you know and I'm so glad we got put into your care

Live Oak Animal Hospital is great! Dr. Patridge went above and beyond with the care she provided…read more The entire staff is kind and always willing to help. If Boo could write her own review, she'd give it 5 paws... and maybe a bonus bone.

When I first got to Lubbock five and half years ago I called quite a few veterinary clinics just to…read moresee which receptionist had the kindest sounding voice, Key Animal Clinic won. I believe the person I talked to all those years ago was Rachel, but I could be wrong. In the past I have been shamed to the point of tears by a vet*, so I was nervous about my first visit to the clinic with my cat of three years, nervous up until the point I met the vets Dr. Priya A. Dahanukar and Dr. Emily N. Shockey. They were calm and comfortable around cats. The whole experience was great. When I went up front to pay, they gave me a first time customer discount and some free advantage (they also did this when I brought in a new cat several years later . . . I guess the cats are the real customers ;-). I also met Dr. Key once before I had to move and in that brief visit he gave me a number of a person to interview for an article I was interested in writing! Over the five and a half years I went to Key Animal Clinic I never had a bad experience and I never had to wait that long to get in, which is nice, considering the mixed (cat and dog) waiting room. If I were a millionaire I would hire these vets as my personal on call cat healers, since I'm not a millionaire I'll settle for writing them a stellar review. Love to all the staff, techs, and vets at Key Animal Clinic, Katie *My bad experience was at Abilene Animal Hospital with Dr. Early

Very caring and willing to listen to concerns. Go above and beyond to determine what is wrong and…read moretreat the issue not just the symptoms. We take or dog and cat to them. Amazing from the moment you walk in the door until you are satisfied. They also follow up to ensure all is well after you are back home.

I love this practice. We love their doctors and staff. They've taken care of our dogs for years…read more After a tough diagnosis of our senior dog, we made the tough decision to put him down. It was an emotional time and their staff was incredible with their explanation of the process and the support, care and time needed to navigate the loss. We couldn't be more appreciative of their team.

Dr. Oden and Dr. Vree and their staff are great! They are all so caring and concerned about their…read morepatients and the pet parents. Both cared for our aging Kelley until her passing. Dr. Oden and his staff saw our new puppy today and once again, care and attention to detail for her good health was addressed. Thank you to Oden Veterinarian Hospital for their love of animals!

While this is still a good vet clinic, I no longer take my dog here. One of the vet techs at ACC…read morewas rough with my dog and made him yelp, when I protested she said he was just a whiner. Another time, my husband accidentally threw away all the vet records. When I requested a replacement, I showed up and the staff wanted to charge me $10 for the records (which were not even complete because they didn't contain old blood tests, luckily I had scans of those on my computer). I ended up getting the records for free, but that was odd. Especially since I was not told of the fee in advance. Also, my dog was gaining weight despite exercise and limited diet. In February I asked ACC about it and they said I was overfeeding him, even though I said I wasn't. I asked for a blood test and they did one, but didn't test for thyroid levels. In June, puppy had a small focal seizure (which I was quick enough to take a video of with my camera). I called and the office staff said it was no big deal, they were too busy to see him for a week, and don't bother to bring him in. But I knew something was wrong. So I called Animal Medical of Wolfforth (they had impressed me when the vet treated my friend's dog for an emergency after hours, a service ACC does not offer). The vet there was out of state for an auction, but the vet techs actually sent her my video, even though I had never brought my dog in before to them. She diagnosed his focal seizure and suggested a thyroid test. Turns out my dog has hypothyroidism. After starting him on pills, he's much better and now has perfect thyroid levels. Puppy lost weight, is more active and happy, and has had no more seizures. I feel like this could have been diagnosed earlier if ACC had listened to me. I feel like the front desk staff and the vets at ACC are nice. They also have some of the best equipment of any vet in Lubbock. But I also decided that they were too busy for me and didn't catch my dog's problems like they should have, which is why I now use Animal Medical of Wolfforth. I'm giving ACC 4 stars because they are still a good choice and convenient for Lubbock people.

I was given a quote for $350-$450 for a dental cleaning on my senior dog. I was clearly just lied…read moreto, because it ended up being $670 out the door. I would not do any procedures here unless you have an actual quote in writing. Also, the receptionist is rude, I said that it is way higher than I was quoted and she ignored me, and no one said anything to me on the way out.

Above and Beyond is the best vet/daycare in town!!!! Absolutely great customer service. They have…read moregreat hours, too! Their front desk staff (including Kassandra and Courtney) is helpful and friendly, and they always recognize us and our dog and come out to pet him! We've worked with several vets for basic check-ups, including Dr. Ford and Dr. Thomas, and they are kind and gentle. For daycare, we love Rhonda, LaDonna, and Daniel- they are always so sweet with our dog. Once I came to pick up my dog from day care early, and they let me go back to the outdoor area to watch him play (without any notice), which I always take as a good sign! How we came to be customers at Above and Beyond was because we found our dog on the street one cold Saturday morning, and they were one of the only vets in town that had Saturday afternoon hours. They checked him over for us and did a last minute rush on his vaccines. Of course we love that whenever we come to visit they always remember our story! Finally, we are moving to Chicago, and they called all around town to track down a specific vaccine that we needed before our move. GREAT CUSTOMER SERVICE. We are sad to leave Above and Beyond because we cannot say enough good things about them!!!

Went to take my cat, he had some tooth inflammation. Family member took him back to the same…read moredoctor, waited over 40 min while they were laughing in the back. Left the appointment 2 hours after the original time. Doctor gave a verdict on the cat before even looking at his mouth. Not happy