This is so hard. This hotel was great in every way. Our room was comfortable, parking was…read moreconvenient, and the hotel staff were very nice. Our room was pet friendly and my dog enjoyed her stay. Five stars for the hotel, but I wouldn't stay here again. Pittsfield is not very nice, and stands out in an area of otherwise very nice towns. A lot of stores in town have closed down and it just has a bit of a depressing vibe.

This was a funky, redone old building. It was a roomy place to stay with a comfy king size bed, 2…read morewing chairs, a mini library and a beautiful bathroom. Large windows overlooked Front Street. Downstairs was an upscale restaurant, we got in late the first night of our stay and had hand crafted cocktails and appetizers, both amazing. It took me a bit to adjust to the city noises at night(we live in the country) but my husband had no problem. Friendly hotel staff in the lobby too

I went 3rd party they kicked me out and I had 3nights left was never disrespectful even cleand cuz…read moreso nasty plus wo

We were hesitant reading the reviews but need not have been…read more The rooms we stayed in, 131 and 133 were perfectly clean, and up-to-date. Bed and sheets were clean and crisp, towels were nice and fluffy. If you are not the type that flips out because the water didn't get hot in two seconds, you'll perfectly happy here. In similar fashion if you don't mind that breakfast is not available right now (even if it is mentioned in their ad), you'll be fine here. It's not like you are being deprived of a fabulous breakfast spread anyway. For those wondering about the lobby and shoe situation: The lobby was scrubbed with and smelled like bleach / sanitizer, and there were very few shoes in the lobby area, which, come on, is not a big deal. The parking lot was basic, but I saw they had planted dozens of plants in buckets to make that space more festive and pretty, I think that's neat and shows the owner / manager cares. My guess is that some rooms are updated while others are not so if you want to stay at this economically priced motel in an otherwise expensive area, ask nicely and see if they'll have a room for you.

When evaluating hotels, I always look at the same things…read more First of all, how is the lobby. In this case, the lobby was bright cheery yet had ample seating for folks to talk and congregate . Second, I consider lighting both in the hallways and the lobby and in the room. In this case, the lighting at all of those locations was quite good if not,l excellent. Third, I consider water pressure. Hotels have a way of putting all these flow restrictors on faucets so that folks can't really wash off the soap and subsequently end up walking around with oily matted hair. Water pressure for me is a key variable when deciding whether or not to stay at a given location and, one of the reasons I often times regret staying at a particular location. In this case, the water pressure was good to good plus. Fourth , I take a look at add-ons, do they have a bar, do they have a restaurant, do they have a pool or hot tub, etc. ? In this case they had a restaurant on site which was nice along with a bar. Both of these were a great feature for hanging out with folks. They also had a pool. Finally, I look at Service. Will they provide and do they provide daily turnover of the room? Are the folks at the front desk available, and eager to help? In both of these cases at this particular location all of that was true. The folks at the front desk were nice. They were willing to turn over the room daily. No complaints here. For all of these reasons, I would give this place one notch up from average.

It was a nice place to stay, normally we stay at the Hampton Inn just down the street but it was…read morefull so we decided to give this hotel a try. The room was on the back side and looked out on a nice green landscape, we weren't too far from many places to eat but I think we just got something to-go at Guido's which is right in front (it's more of a grocery store but they have plenty of prepared food options). I still like Hampton a bit better as they include breakfast but this is a nice alternative.

BEWARE of this Hotel and its unprofessional, and downright cruel GENERAL MANAGER - LAURA RUMMEL!!!!…read more We had a terrible encounter here at this Hampton Inn with Laura Rummel, General Manager. I would steer clear of this hotel and go elsewhere if you are able to as she is unprofessional, rude and condescending. I have been a loyal Hampton Inn customer for decades and a DIAMOND HILTON member, and have never in my life had a negative interaction with any hotel personnel, particularly a General Manager! This is my first complaint, but I felt it was quite necessary to help others to avoid this abuse. My 5 year old daughter attempted to get a paper cup off of the counter during breakfast, and was scolded by Ms. Rummel and told no that she could not get a cup. My daughter came back crying hysterically. I approached Ms. Rummel and asked what she had said to my daughter since she was crying, and was told that she told her NO bc she was "messing up her teas." I looked over and saw 2 tea bags that were somewhat out of place. I asked my daughter to clarify what had happened, and she stated that she was trying to get the cup and the teas got caught on her sweater, so she was placing them back. I went back to discuss this misunderstanding with Ms. Rummel, who was adamant that my daughter was out to mess up the coveted teabags here. So, I asked her name and explained to her that I thought she was unkind for making my daughter cry, and that it was odd that she did not feel badly or even attempt to apologize for making a child cry. **She blatantly told me that SHE WAS NOT GOING TO APOLOGIZE, and that my daughter should not be messing up her teabags and that she should not have been unaccompanied (mind you - 6 ft from where we were eating breakfast in a clear vantage point of me). I informed her I would be making a complaint with Hampton and she told me she "DID NOT CARE, BECAUSE AS THE GENERAL MANAGER - ALL COMPLAINTS COME TO HER ANYWAYS." After I told her I would be calling corporate, she continued to double down on this statement multiple times that it didn't matter, since the complaints come to her.** So, BEWARE if you choose this hotel that clearly Ms. Rummel is an unhinged individual with a power complex, and will not care about your well-being, and, in fact, overtly try to to make you feel unwelcome and uncomfortable. Save yourself some frustration and mental anguish and stay at another Hilton property, or at least until Ms. Rummel has been replaced.

We used the Hampton Inn & Suites Berkshires-Lenox as the base for our visit to the Berkshires. As a…read moreformer Diamond and now a Gold member of the Hilton Honors program, I have a certain amount of loyalty to the ever-expanding Hilton brands and have probably stayed in around 100 Hampton Inns over the years. This one is a mediocre example of these trusty motels. It's neither terrible or great. The rooms are clean and the beds are comfortable and everything works. But the room decor and design is dated and seems to have been been designed and decorated by someone without much architectural or interior design training. Frankly, the room was sort of ugly and a little depressing. The staff was okay, not particularly good or bad. The breakfast ladies were nice, though. However, the complimentary breakfast was somewhat below average for a Hampton, especially since the waffle makers were out of order and the selection of hot food (sausages, bacon, eggs, etc.) and other items was limited. Also, the location of this Hampton was a little odd, up a short drive from the main road and not visible from the highway. Due to all this, I would definitely take a look at the Courtyard by Marriott that is a couple of miles away. The prices (around $200 including taxes) are about the same, and while I didn't actually go into the Courtyard property, it sure looked more appealing than this older Hampton.

27th June 2026 Lenox, MA…read more Clean, fresh, modern eco-friendly, contemporary design with the warmth and hospitality of the Marriott Bonvoy brand. This is the way you make a good first and lasting impression. From the moment we entered we knew we made the right choice to stay here for our recent return trip to Tanglewood for a concert. Our room was perfectly appointed. Comfortable bed, spacious king room, impeccable, friendly staff. Good breakfast options included daily. Plus the extra bonus of 24 hours workout gym and salt water swimming pool. Element by Marriott Lenox Berkshires is an ultimate home away from home destination. We will definitely return. 5 easy stars Thank you so much for a remarkable, lovely mini vacation in the beautiful Berkshires.

From the owner: Nestled in the heart of the Berkshires, Element Lenox Berkshires offers a refreshing and…read moreeco-friendly retreat that blends modern comfort with nature's beauty. Conveniently located to Tanglewood, Jacob’s Pillow, Edith Wharton’s The Mount, Norman Rockwell Museum, and more! Outdoor enthusiasts can enjoy close proximity to Bousquet Mountain, Jiminy Peak, the Appalachian Trail, Mount Greylock and Olivia’s Overlook. Designed for both long and short term travelers, this hotel features spacious, pet friendly rooms and suites with kitchenettes, each thoughtfully designed with sustainability in mind. Take a ride with our bikes to borrow program, or go for a swim in our relaxing indoor saltwater pool. Our complimentary breakfast served daily offers a variety of nourishing options to start your day off right. Whether you're here to explore the region’s scenic landscapes, experience its cultural richness, or simply unwind, Element Lenox Berkshires is the perfect place to stay in your element on your next getaway.

It was wonderful staying here. It has been open almost year. Things are nice and new. Staff is…read morefriendly and helpful. Complimentary breakfast is good. Located in a great location to get to everything. We would stay here again.

I went here a couple of weeks after they had first open, and the service was pretty friendly and…read moreattentive. There were some issues with checking-in (something to do with their system), but things worked out at the end. Seeing that the hotel was brand spanking new, the facilities were clean and tidy. It's not the most glamorous but it got the job done. At least there's a microwave and minibar to help things along. The breakfast was okay, with a few hot items and an automatic pancake maker. However, the hot items weren't replenished much and had to wait for quite some time to get eggs and bacon. This is probably something the hotel has to iron out.

This evening I went to opening reception of a new exhibit at the Barn Gallery at Stonover Farm, and…read morewow! The place is supposed to be great B&B, and over the summer season the barn become an art gallery. The owner organized exhibits, lectures and special events in collaboration with the IS183 Berkshire arts school. Artworks and galleries are beautiful. The land is gorgeous: dreamy green landscape with small lakes, ducks, and flowers are surrounded by lovely wood buildings. Check it out! It's super closed to Tanglewood.

Sipping wine and cheese as dusk approaches with the willows gently swaying over the pond in the…read morebackground and appreciating the day and the moment is precious relaxation. Tom and Suky have built an idyllic spot combining the best of colonial farm living with high end luxury. From the wonderfully appointed bedroom and bathroom in the Schoolhouse suite to the carefully prepared omelettes and breakfast in the morning, they have paid attention to the details that make you want to tell your friends about this fantastic spot. Thank you for making our anniversary one to remember.

The owner is very nice and patient. The price is affordable. Clean room. Nice location. They even…read morehave 5 HBO channels. Wifi super fast. The room has a microwave and a fridge. It's well worth the price ($65+tax for columbus day weekend). The bathroom is a little bit simple. But you can't ask too much. It's just a motel.

We stayed there 4/21/18, we would definitely stay here again…read more The owner was very pleasant and helpful. We had booked a non-smoking room, but she told us that she wanted to move us to another room, the party that stayed in our room the night before, had been smoking. She gave us a room upgrade, that included a full kitchen. Room and bath were very clean, Heater/AC was very quiet, good selection of cable channels. Very affordable, under $60.00 on a Saturday.

Super cute retro motel. We met all 4 staff members at check in who introduced themselves and their…read moreroles. Are room was neat and clean, comfortable beds and good shower. Loved that there were fire pits and wood available, though we didn't get to use them. Stunning roadside pool was neat, clean and decorated so cutely. Love the lobby and bbq areas. What a fun place this would be to stay with a group! Close to Tanglewood (where we saw the legendary James Taylor), Clark Museum, hiking trails and skiing. In fact, though summer, we picked up breakfast at Jiminy Peak and road the chairlift to see the views! The website was clear that they did not have food or a liquor license on site, so we knew to drive to the fabulous general store a mile or so away to get our snacks, including milk to enjoy with the coffee pots in the room and the Kerug in the lobby. Nothing ruins the vibe like coffee mate.

I was in Williamstown for work and usually stay at The Porches Inn or the Fairfield by Marriott…read moreInn. I passed the Springs Motel once when I was in the area and decided that on my next work trip, I'd stay there. I stayed for two nights, and it's a very cool place with comfortable, clean rooms. Love the retro fridge and decor. The hotel has been renovated and reopened, and after talking with the maintenance guy, it sounds like they're doing a lot of great things now and for the future. I was really only at the motel in the evenings to shower and sleep, and it was great. I do wish the lobby were open earlier and later--I think right now the hours are 9 AM to 6 PM. I only stuck around on my last morning so I could see it. It's very cool and retro. I snapped some pics before heading out.