Had to stop in to have my wedding ring checked. The associate was very nice and helpful. She cleaned it up and showed me where the repairs needed to be, which were all complementary. In speaking with her I mentioned that I would love it if my middle diamond was down a little bit more, she showed me the new prong that they offer called The Rosebud Diamond Decorative Crown that would make my ring look much better. It was $275 but well worth it. I love the new look of my wedding ring. I think it matches the rest much better and sits down lower read more

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I have been a customer since 2004. I came in for the first time in 10 years to look at a necklace for my wife. Sales lady was nice but there was a sales support guy who was a total jerk. He treated me like a dirtbag. I won't ever buy anything here again. I should be treated like shit if I'm dressed in work clothes. I'll go to Jared's they are always nice. read more

You feel no pressure when shopping at Shane Co Jewelry. Had lost one of my earrings, and saw a replacement pair on line. Called Shane Co Jewelry and they were able to get them from one of their stores. No appointment needed! They guarantee with life time warranty!!! read more

absolutely love this establishment. they have a great system down (check in, browse, meet with an employee) and the environment is professional and kind. they have such a beautiful collection of jewelry to browse! we bought our wedding bands here and had a perfect experience (engraving and all). we came in today to try some other jewelry and Simone was such a wonderful help! she helped find the perfect stone, shape and setting! it was overall such a lovely experience! will continue shopping Shane!! I also love getting my jewelry cleaned here! read more

I have had so many issues with my tennis bracelet and it falling off. It was replaced once and now they just make a million excuses as to why it falls off. I cannot even wear for fear of losing which has happened on multiple occasions. They will not replace if lost will only "adjust" the clasp which would be weekly of if I had the time to do that. We have bought all of our jewelry at Shane co but will never spend another dime there. Customer service rep was very dismissive when I went in today and didn't listen just wanted to give me excuses as to why it was "fixed". Not a happy customer. read more

I was most pleasantly assisted the other week by Steve at Shane Co. He thoroughly answered all my questions about maintaining our wedding bands, engagement and anniversary rings, and pendants. Then he went and had them thoroughly cleaned and polished at no cost, whether or not they were purchased at Shane. Thank you, Shane and Steve! We will be back for our next purchase! read more

I love Shane Company and even though I now live in LA I will continue to come here when in town. Great service, got my white gold wedding set here and hubby's ring 19 years ago, a platinum upgrade replacement, a platinum wedding band replacement, and just this past Mother's Day I received a nice necklace with my son's birthstone (amethyst). I miss the other locations and the chocolate chip cookies though!!! read more

Shane Co. - Mother's Day gift - Jewelry Near Me - Olivette, Missouri

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we had a jewelry consult simone ... can i say if one on buy a ring with her helping im surprise she was absolutely no help. Never even asked me what my or my fiancé name was never asked when the wedding date was, also never asked my fiancé if he was looking for ring she never asked what my style was. she never showed me any rings i had to ask to see everything. didn't ask me what i do for work to see what style fit my life style. simone had absolutely no personality at all. the vide was off she made the hole experience, awkward. never asked us our budget nothing. read more

I purchased my wife's engagement ring and wedding band at Shane Company almost 26 years ago. Since then there have been several upgrades and innumerable cleanings and check-overs. We have always received great service and good value for our jewelry selections and will continue to use Shane Company for our fine jewelry purchases and service. read more

Jess was absolutely amazing!! We went from not knowing what we wanted to buying an engagement ring in a matter of a few hours. I highly recommend!!!! read more

My hubby gave me an amethyst necklace and earrings for Christmas, from Shane Co. They are beautiful! He said he had a wonderful experience buying them. Unfortunately, when I put the necklace on, the lobster claw clasp broke. So, off we go to Shane. I'm okay with this because now I'll get to look around...I do have a birthday coming up! The young lady took excellent care of us! She was friendly and knowledgeable. It's a lovely store with a beautiful assortment of fine jewelry. My necklace had to stay to be repaired, but that's okay. Now I'll get to go back again! I think I found my birthday present! Highly recommend this wonderful store filled with a girl's best friend and lots of other baubles to delight! read more

Shane Co. - Jewelry Near Me - Olivette, Missouri

Be been a costumer of Shane Co for almost 9 years. I recently went in to have my ring cut off. They were super friendly and it was really easy to have it removed. There was no charge for the removal of the ring or the resizing of it. I will only request jewelry from Shane Co!! They are the best!! read more

Shane Co. - Ring - Jewelry Near Me - Olivette, Missouri

My recent purchase of an engagement ring was extremely painful. There were a lot of factors that went into this being one of the worst purchasing experiences of my life: some of these were my responsibility, some were on the Shane Co floor/sales staff, and some of them were on Shane Co's IT/website/online processes. The original review I tried to post exceeded the character limit of Google reviews so here was my experience with less context. * I placed an order for an engagement ring on 10/24. This purchase required a special order. The sales associate said it would take a max of 8 weeks for the order to arrive but that she'd never actually seen a special order take that long. The special order took longer than 8 weeks. * When I placed the order, two separate invoices were generated. Shane Co's website never showed these purchases together. * When I placed my order, the entire thing was setup as Lay Away and on a payment plan. I voiced some confusion on how this worked and mentioned I would rather just pay for everything upfront. I was told this is how the orders had to be placed. * Shane Co's website had no order tracking and no estimated date of delivery. All I ever could see was "Order Submitted". Consequently, I could only get the status of my order by contacting a sales associate. * In the beginning of November, after receiving some automatically generated receipt for the Lay Away / Payment Plan, I went ahead and made unscheduled payments to pay for my order in full. However, this was for only 1 of the 2 invoices (the invoice for the engagement ring itself). I did not realize at the time that there was still the second invoice for the special order itself. * When I messaged a Sales Associate at the end of November asking when my order was expected to arrive, I was told December 30th. * When my order became available on December 21st, I was notified of this via two methods. The first way, was someone calling me (I had never been contacted by Shane Co via that phone number so it was unrecognized and I let it go to voicemail). The voicemail was not detailed and mistranscribed by Apple, so I deleted the voicemail thinking it was spam. * The second form of communication I got from Shane Co was an email. No where on this email did it say my order was ready. All I was sent was the equivalent of a receipt that looked identical to the automatically generated Lay Away / Payment Plan receipts. This email said my amount due was $0. I was NEVER sent any email from Shane Co specifically saying things like "Your order is ready." This email also reinforced my belief that I had fully paid for my order. * Despite having previously communicated with Sales Associates via text and email, I was never contacted by anyone via these methods (the email I did get was autogenerated by Shane Co and not from a specific Sales Associate). * I sent text messages to the Shane Co number twice (on 12/28 and 01/02), asking about the status of my order. Neither of my messages were responded to. * On 01/04, I sent an email to a sales associate, inquiring about the status of my order. The sales associate informed me that my order was here. I interpreted here as ready to be picked up as the sales associate did not provide any other instructions or context. * On 01/08, I went to go pick up my order only to be told it was not ready and would be available on 01/13 at the soonest. The reason it was not ready was because of the remaining balance on the special order invoice which I was not aware was unpaid. I paid for the remaining balance immediately. Again, I received no communication from Shane Co *specifically* saying my order had arrived much less that I was the cause for the delay in the order being ready. * I picked up my order on 01/13. It very well may be that my experience was a confluence of bad events, but I can only review the experience that I had. And the summary of that experience is that it was an awful and I would never recommend Shane Co to anyone. read more

I ordered a new wedding band for my wife, this was to surprise her after 10 years of marriage. I gave very specific instructions to the person I placed the order with to only call or text mail me. Notes were supposedly placed all over it. We changed the email address and everything, or so I thought. 3 days later some rather large incompetence occurred when Shane Co called my wife to let her know her surprise wedding band came in. Not sure how a company makes such a massive mistake, but thanks for ruining the chance to see the moment of pure joy from my wife when she opened her surprise gift. read more

I love Shane Co. The customer service is second to none. The agents are very hospitable, patient, knowledgable and aim to please. The store is extremely inviting (designed to make you empty those pockets) fresh cookies, delicious mints, fresh brewed coffee, tea, water, extravagantly decorated for your comfort & confusion lol... TV's and comfy seating, amazingly well kept ladies room and of course BEAUTIFUL DIAMONDS everywhere! read more

I set up a consultation to get an idea of how much a piece of jewelry that I need would cost. I was worried that the intense sales would be unbearable but I went ahead and made the appt anyway. If the amount of appt reminders I received in the last 3 days is any indication of how pushy these guys are I won't be happy during the consult. I just want to shop and plan on a purchase. However, after the 5th email and 3rd text within 24 hours I decided to cancel the appt. I get it shane co.... People forget their appts but harassing them via text and email won't help you. read more

I have nothing but positive things to say about Shane Co, the staff, and their unbeatable selection. My FH and I recently worked with Armenta in picking out my wedding bands. She went above and beyond, consulting with me patiently and professionally to find me the perfect bands to compliment my engagement ring. She then put in additional time to make sure the sale and ordering process was hassle free for us. The final product is absolutely stunning. Thanks so much, Menta! We appreciate you! read more

I had a family diamond that I wanted set & had a very specific look in mind. Megan was amazing & worked with me, even sending something back before I saw it because she knew it was not going to give me the look I wanted. She went out of her way to make sure I got just what I was looking for & that the setting would be perfect. read more

Shane Co. - Jewelry Near Me - Olivette, Missouri

Update as of 7/28/22: Management reached out and took ownership of this issue and is working proactively with us now. Will update once we visit. Update as of 7/26/22: Management reached out to my wife on this to identify what happened and she sent them a response on 7/24/22 about potential remediation. No reply yet from management as of 7/26/22 19:01 CDT. WYA, Friend in the Diamond Business? :( Original Review: Greeter/receptionist was rude. read more

This is a large, clean and well set up store. They are well staffed and all of the employees I worked with were so kind. I especially appreciate Charisse who had great customer service and was kind and helpful. read more

Shane Company has been awesome! My husband and I have been going there for about a year and a half now. Edgar Rodriguez has helped us each time he was working when we came in. He helped us pick out our wedding bands and was very knowledgeable. Shane Company also did an excellent job with soldering my rings together! Then, my husband got me a top wedding band to solder to the top of my wedding band. Edgar helped us out with that as well. After the top ring was paid off, I came in to have my rings soldered together. Edgar found the prongs were wearing and tearing on my diamond. He made sure those got fixed and made sure my rings got soldered at a reasonable price. I just picked up my finished ring today and it is so beautiful! Thank you so much Shane Comany for your excellent customer service! Everyone there is so friendly and helpful! Review by: Lexi McMullin read more

This new location is great! The inside area is so much more open and they are able to provide more cases for showing off their jewelry! They also have an entire area in the back of the store for check-out and purchase! I like this concept. The jewelry sales reps are pretty awesome and I didn't feel pressured to buy anything-I was just browsing and they were all very eager to assist. I have my "hint hint" card for future purchases! Thanks Shane Co. read more

After looking for our wedding bands at a few other locations we ended up at Shane co. I know what I was looking for and worked with one employee who had an appointment with another customer, this is when our visit went downhill. We were passed to Heather who was not very attentive or educated on policies. At this point I picked the two bands I wanted and my fiancé went to pick his ring. It took him roughly fifteen minutes and a few questions Heather could not answer. During this time Heather would disappear leaving us to figure out what is going on. Once he picked a ring the conversation started on how my rings will be held together, again a lot of a disappearing act. When I asked her to read the GIA number on the side she acted like it was a hassle, yes I had the paperwork but this was my way of having them "check in" the ring since they had to keep it. During all of these disappearing acts where she apparently asked questions of her manager and help other customers who just walked in, the process of giving our information and checking out turned into an hour and a half. All the time she would leave the bands as well as my engagement ring open on the counter where other customers proceeded to pick them up and try them on. Heather did not know the policy on guaranteeing my diamond while in the possession of Shane co, this causes another two trips to her manager "just because you have an appraisal does not mean the stone is worth that and we might not have something in house to replace it." Major red flag. After her final disappearing act and with 2 hours of our time wasted we stopped another associate and said we are sorry but this is horrible customer service. Long story short ask the questions of Shane Co. however be prepared to be treated like just another number and your time is not valuable. read more

I think they are a great jewelry store, however I was disappointed that I couldn't get more feedback and options online and by email. Im higher risk, so with covid I was trying to narrow down some options by sending examples and pricing so that once in store it would be quicker and easier for all. I was told that they wouldn't be able to guarantee a warranty because I would be wearing the ring with a small titanium band. No other jeweler had told me that. All others said the warranty wouldn't be affected. I was disappointed because I was really looking forward to working with Shane co. :( read more

Did the curbside services to have my ring cleaned and prongs fixed. Quick and easy! Thank you!

My fiancé and I went ring shopping here last year and had an amazing experience. He ended up purchasing my engagement ring from Shane Co. in August and proposing last November. I always receive quick and prompt service when I go in for my cleanings even with COVID19 pandemic. We went in a month ago to purchase our wedding bands and again greatly enjoyed the process of choosing our rings together. The representatives we work with are always patient, kind, and accommodating. My fiancé's ring needed to be resized to fit him and they had it ready within a few days. Overall, I would highly recommend Shane Co. as a place to purchase jewelry. Their consistency with top notch service and their knowledge and pride of their product makes me keep wanting to spend money there! read more

Shane Co. - Fiancés wedding band - Jewelry Near Me - Olivette, Missouri

For a fabulously fantastic, sparkling experience come to Shane Co! Before we proceed, let's talk about a couple things: I am not big on buying and wearing jewelries but when I do want one, I read and research things (precious metal type preference, processes, elements, etc) and make a decision (with about 99% certainty) before I even go into the store to see the merchandise in person. I do own a diamond necklace (white gold, simple but quite captivatingly designed) that is by Shane Co and love the quality of the piece so it was naturally one of the first few places to check online while doing a research for another piece. Forget the ads on the radio! The choice was clear when the piece online spoke to me. I still had some doubts because you never really know how you like something until you see it in person. This piece was even more brilliant when I saw it at the shoppe. There was another piece in mind and the helpful associate kindly pulled them out for me to inspect closely and to my leisure but in the end, I went back with what I had in mind originally. Needless to say, a purchase was imperative! As far as the experience goes, it was truly in a magnitude much higher than anticipated. Coming in, an associate eagerly asked what I was looking for. I frantically pulled my phone out of my purse to pull up the photo and he knew exactly which part of the store it was located at. We walked over while he made some small talks -- I am horrible with names so I don't remember his but he did introduce himself and was wonderful throughout the whole process. No pressure to buy anything or sell me something with a higher price tag than what I wanted. He did make some suggestions as far as the sparkles went because he thought I might have wanted something with more sparkles with the same style but when he saw my facial expression to something with more diamonds, he immediately understood that I am going more for a minimalist piece. The store did have to do some adjustments and today, I picked it up. Again, an associate gave me a very warm greeting as I enter and guided me to their pick-up counter seeing that I had the piece of paper in hand. He was very nice and friendly! The counter moved along quickly and the lady made sure it was what I wanted, boxed it up, got my signature and I was on my way out. Such a stress-free experience and I loved every minute of it! read more

My girlfriend and I went looking for rings at Shane Co. We were immediately greeted by Mark when we walked in. We spent a lot of time looking at different rings and not once did I feel pressured or uncomfortable about the process. Mark was very patient with us and gave us his undivided attention. I can not recommend this place enough. Thanks Mark! read more

My ring is beautiful! Thanks to Jacob for working side by side with Terry to help pick out the best ring for me. While I wasn't present for the entire transaction, I'm told Jacob was amazingly patient, well educated and delivered above and beyond expectations. Thanks so much. Jacob Wonsewitz Sales Associate Jacob.Wonsewitz@ShaneCo.com Your friend in the diamond business. ® 9643 Olive Blvd. Olivette, MO 63132 Phone: (314) 968-9700 Fax: (314) 968-7343 read more

So last October, my boyfriend & I went shopping for rings to start getting ideas as to what I would want in an engagement ring. we went to Shane Co, because of the good things we had heard. our experience was less than stellar, with my boyfriend clearly stating what his budget would be, then being pressured into purchasing a ring almost twice that. He worked out a layaway plan, & made payments as he could. yes, he should have stuck to his guns, but the vultures there did not care, & continued to pressure him. however, about 2 months ago, finances caused a need to cancel the layaway & request a refund. there have been several phone calls requesting the refund, & always an excuse as to why they have not refunded his money & feel that it is OK to steal his money. given the experience with our first visit, I was already sour on Shane Co, & actually did not want the ring he picked out at all. I want nothing to do with Shane Co. needless to say, they've pocketed about $2000 or more of his money & refuse to issue the refund on the several times it's been requested. they are thieves, & I will never recommend them to anyone I know & will never shop with them again. when we are in a position to purchase another ring, & move forward, we will go elsewhere. I'm not going to get ripped off by them again. read more

My SO and took a visit to Shane Co. to pick out an engagement ring. Jeremiah was immediately warm and welcoming. He let me try on different styles and educated helped educate us every step of the way. I'm not sure how they normally run things, but the "personal shopper" feel made picking out a ring incredibly fun and personal! I want to thank Shane Co. for creating and selling unique and ethical diamonds! We are customers for life! read more

Heather, Chris, and Marvin were fabulous to work with. Forget low pressure Heather was no pressure. I honestly felt like I was shopping with a friend. She was honest, patient, and really stayed with the style I was looking for. She made the experience enjoyable and I look forward to my next jewelry purchase with her. Chris was patient and understanding when my fiance's debit card wouldn't allow a large down payment. He allowed us time to call our bank and stayed personable and friendly through the whole process. I was told my ring would be ready at 5 but he promised to call me if it was ready before hand. I am happy to say he kept that promise and we were able to get the ring of my dreams even sooner. Marvin was so friendly when it came to getting some earrings cleaned that I had purchased at Shane Co. years before. He just has a great positive energy and was just a joy to be around. I have never had a bad experience at Shane Co and I will be so happy to return. Thank you Shane Co for hiring amazing people to make this whole experience memorable and a pleasure. read more

When I was a child growing up in STL country side, I always heard the commercials on the radio, and my sister and I always talked about how when we meet the one we want to marry, we will tell them to go to Shane Co. The memories alone of driving to Grandma and Grandpas, holidays, and family get togethers and hearing the man on the radio was enough of a reason to go there. When we became older, we kept that promise to each other, realizing that we had a lifetime friend in the diamond business. Ironically realizing the memories, guarantee, and deal all made sense. As time went on, life happened, and I realized I wasn't a diamond girl at all. I was a single mother of a beautiful girl I named Pearl, after my great grandmother, and I met a man I knew was the love of my life almost immediately. Ironically, again, my sister was the one that pushed me to give him my phone number, told him where to go, but it was his idea to pick a pearl engagement out of your selection of engagement rings. When he asked me to marry him, he said " I'll be marrying not only you, but also your Pearl" This meant the world to me. It was so special, so thought out. I never would have thought about it any other way. Not only that, but HE WENT TO SHANE CO!!! I could cry just because of that! Roughly, 3-6 months into our marriage I lost my Pearl in the middle of a hay field. We were watching a firework show for a special event in our small town. I froze in place. I looked up at my husband. He knew exactly what happened. He turned his flashlight on, we looked down and found it right under our eyes, in between our feet. THANK THE GOOD LORD. We took it to Shane Co and you fixed it, attached it to the band with a stronger agent. Assured us both it should not happen again, but if it did, it would be taken care of. I was told to take it off when I washed my hands, used any hand sanitizers, lotions, etc. which is something I was very careful of. Unfortunately, I lost my stone the Sunday before my 5 year anniversary. My husband took it to your location again. This time, we were unable to find the stone. So we were very upset, but thankful again that we went to Shane Co, because they even advertise the fact they insured they're stones. Even lost ones. My Pearl isn't a 2 carat diamond, they won't have any problems replacing my simple pearl, or at least that's what my husband told me. Then told me he would take care of it. He then took it in, the lady told him they don't cover the lost Pearls and that I shouldn't be wearing it more that once or twice a year anyway. If I want to purchase another Pearl for roughly 275 dollars, I could do that, but again I should only wear it once or twice a year. She also suggested I upgrade my ring to something different. That's unfortunate to hear, the same week of your 5 year anniversary. My heart was shattered. I didn't want to upgrade to a different ring. I loved MY RING. I received so many compliments on my unique wedding ring, my unique style, my unique story. I didn't WANT something else. Not only that I didn't want to spend almost 300 dollars on something I may loose again. Or something I may not be able to wear but once or twice a year. I don't want to remember that moment only a few times a year, I want to look down every day and remember I am blessed. Blessed with a man who is that thoughtful. Now I will not have that. Because I will never have my Pearl fixed by Shane Co, and I will not come back knowing you won't keep your word. Or that you will try to up sell me into something I truly do not want. read more

Place screwed my 18 year old son. Sold him a ring for $4,500, six months later they told him it was worth $1,000. They suggest we go down the street to get a better price but because the ring had flaws in quality, they said it was worth about $600. They should never give that much credit to an 18 college kid who works at Dairy Queen. Then they should be ashamed of themselves for not working with him better afterwards. read more

Yesterday Erin provided us with excellent service. My husband surprised me with the trip to Shane Co on my birthday. We were able to find a necklace and earrings that were perfect for me. We have many pieces from them and many family members are also fans. We all highly recommend them for quality and service. read more

Love Shane Company!!!! Jeremiah at the Olivette, MO store sold us our wedding bands. He was professional, knowledgeable, and did not pressure us. Very happy with our rings and excellent service from all the employees. Will definitely get jewelry from them in future. read more

Shane Co. - Love my five stone diamond wedding band - Jewelry Near Me - Olivette, Missouri

I am blown away by this company, and will be loyal to Shane Company for years to come. I just dropped off my wedding ring to get cleaned and sautered, with my 1 & 3 year old daughters in tow. I walked in in yoga pants, no makeup, about to go to the park, and we were all treated like ROYALTY. The man who helped us let my three year old daughter try on a beautiful expensive ring and necklace, and the staff let my girls roam around freely, and loved my girls. Also, this is the first time in five years to get anything done on my ring, and everything is free under my lifetime warranty. You can't beat that. Quality company, quality customer service, and a company worth buying from. read more

Almost 4 years ago I lost my wedding and engagement rings in the parking lot of a Starbucks. When I went back to look for them they were gone, and I knew I'd never get them back. Flash forward four years and I received this email: "I am reaching out to you today in regards to a ring that was turned in to our store because it was found in the tip jar of the Starbucks. It took quite some time to research the possible owner of this piece because it is unmarked and the diamond is not engraved. I believe based on your purchase history that it may be yours. I have called the number that we have on file for (your husband) but that line does not have a voicemail set up. Please let me know if your ring went missing. I would love to re-unite this ring with its owner. Best Regards, Julie Schwartzmeyer" I called back thinking there had to be a mistake, but there wasn't. For almost FOUR years Shane Co. worked to reunite me with my wedding set. I was so overwhelmed when I went in to get it and felt the emotion and joy I felt from all the employees as well. I will only ever buy jewelry from Shane Co. They TRULY care about each patron as a person, not just a sale. From helping my husband find the perfect engagement ring so many years ago, to working to reunite me with my lost set, Shane Co. has gone above and beyond what could ever be expected of them. Take the time to go to Shane Co., you'll never need to go anywhere else. read more

I bought myself something for Christmas. I'm a COVID testing RN with challenging patients and coworkers and needed to treat myself. Found the perfect piece, a simple opal necklace, on your website. I also wanted something that reminded me of my mom who loved opals, diamonds, and yellow gold. Ordered it around the holidays. You kept me up to date on the entire process from ordering to delivery. Arrived today after a very challenging day at work. Thank you so much for making my day. It looks amazing, and I can't stop looking at myself. I can't wait to order again. read more

Only jeweler I go to. Great people. Yesterday Michelle helped us. She was very patient, pleasant and knowledgeable. 5 stars to her.